Most horrific neighborhood I have ever been in and was over 50 miles from where I rented the truck. The truck was filthyJulius S.
Customer Reviews for Attention To Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was inside a detail shop and no marking of U-Haul at all luck the girl at the hotel desk brother worked where it was or I would have never found it and they even gave me a ride back to my hotelDAVID M.
It was not the location. It was the Uhaul company. The app to pick up the truck was not working properly, so after two hours the gentleman that owns Attention to Detail called uhaul and had them switch so we could just pick up in store instead of 24 pickup. I was on hold for over an hour waiting for a customer service rep and still got no one by the time we got the keys. We turned our truck in a day early and again the site was not working properly so I had to go back down the next day and have the owner help because the place we had for pickup was closed on Sunday. So we could have saved a day but instead we paid for that day because of your system. I would not recommend uhaul to anyone. The process is easy to order but not for pick up and return. Would recommend fixing your system for these problems. ðŸ˜ ðŸ˜ ðŸ˜ ðŸ˜ ðŸ˜Joe C.
Customer did not leave a comment.Edward B.
WORST Uhaul experience I have ever had. The interior of the truck was covered in cat hair and cat URINE!!. The smell was unbearable. It was absolutely disgusting. I drive it with windows down to a uhaul rental center near my home and asked for a new truck, which they couldn't accommodate. They did however clean the truck for me as best they could but it didn't cover up the smell. The owner said that in his 20 yrs at uhaul, it was the worst condition a truck has ever been in that he has seen. I had to drive 1900 miles across the country in this truck. I am highly allergic to cats and it made for the worst 3 day experience of my life. I've called Uhaul with no luck getting a return call. I filed a complaint online and of course, no return call. What does Uhaul care? They got my money. Absolutely despicable.Corey L.
have vehicles at the location where I initially rented fromKEVIN F.
It was a last minute rental and they were very helpful in making it happen.Heather K.