Comentarios del cliente para Atkinsons Towing

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Atkinsons Towing

Grado total:

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Cameron H. en

Grado:

I had a great experience until we returned the uhaul. A little advice: when people are moving and busy all day, they don’t read text messages unless they know to expect something. The man who signed us up did not advise that we would have to sign in online, take pictures when we returned the rental. While there were messages sent, we never checked because we were busy. When there were extra charges, I called back very nicely to have the man explain, and never got a return call. The receipt that was sent is also not adding up. I just want an explanation of why the charge went from 149.07, somehow doubled which is not explained, and then they took some off which still let me to pay 193.23

andrey B. en

Grado:

Nice place, pretty close from me. It took me about 5 minutes for inspection of the 20' track... Old lady asked my Email and 20 minutes later I've got my bill. Thank you.

Theresa P. en

Grado:

Great service will return

christopher Z. en

Grado:

Fast and friendly. Very helpful with all my questions

Gary J. en

Grado:

Truck was greasy inside and slippery. Blankets ordered online were not available. Truck was not inspected for pre-existing damage at pick up.

Daniel K. en

Grado:

El cliente no dejó un comentario.

Carey S. en

Grado:

I received super service. These are some of the most caring people that you ever would find. A 5 Star ??????????Business!

Bruce G. en

Grado:

El cliente no dejó un comentario.

Blaise B. en

Grado:

El cliente no dejó un comentario.

peggy D. en

Grado:

El cliente no dejó un comentario.

Stephanie B. en

Grado:

Easy move

shawn C. en

Grado:

Very helpful thanks

karen W. en

Grado:

Very friendly people. Thanks for all the help

Heather L. en

Grado:

They were not open on time so we waited 15 minutes with a second customer before calling them to ask when they would be open. They did not have the materials ordered available besides the truck so we had to pick up the truck with them then drive to a different location to pick up the additional materials like the dollies and blankets

James S. en

Grado:

I had ordered 12 furniture pads, a utility dolly, and a furniture dolly. None of these were ready and in the truck. The office was closed although I was at the location during stated normal business hours. Called the phone number listed over the closed sign and was told to go into a old storage shed (rotting floor, etc.) and see if the furniture pads were in the shed. I found 2 bags. Iwas told that they did not carry furniture dolly's and they did not have a utility dolly. I was told I could take the appliance dolly that was out in front of the office.

Kieron M. en

Grado:

Frits did a great job getting me in the right truck in a timely manner. He’s a great rep for U-Haul!

Angelina G. en

Grado:

El cliente no dejó un comentario.

Angelina G. en

Grado:

El cliente no dejó un comentario.

Patricia R. en

Grado:

Outstanding and courteous service Went above and beyond to make our experience wonderful

Mary Beth H. en

Grado:

Dropped off after hours

Rebecca M. en

Grado:

El cliente no dejó un comentario.

Jeanne L. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

Great people in a dump.

Joseph H. en

Grado:

The man working the desk was super nice and helpful! The office and location might be small, but the heart there was huge!

Kyle S. en

Grado:

El cliente no dejó un comentario.

Missy S. en

Grado:

El cliente no dejó un comentario.

Asad Baig M. en

Grado:

Good

MARIO Q. en

Grado:

Very friendly, love seeing the small places still running. I could sit around and talk all day.

Jennifer F. en

Grado:

El cliente no dejó un comentario.

Bryan L. en

Grado:

It appears that the location was closed all day. I had to get my own dollies and blankets out of an open shed. It was a sketchy site.

Jeremy W. en

Grado:

WORST UHAUL OFFICE I HAVE EVER BEEN. Seriously feared for my life. It was creepy and smelled like dog shit and I did not feel safe!!! Can’t believe you would allow your name on that business!!!

Nicholas F. en

Grado:

El cliente no dejó un comentario.

marie P. en

Grado:

El cliente no dejó un comentario.

rodney E. en

Grado:

Great folks! I can talk to them all day. Definitely would use them everytime no questions asked

en

Grado:

Friendliest people very helpful with all my questions. Thanks

rodney E. en

Grado:

El cliente no dejó un comentario.

Anthony R. en

Grado:

El cliente no dejó un comentario.

jane N. en

Grado:

El cliente no dejó un comentario.

Timothy J. en

Grado:

El cliente no dejó un comentario.

stuart T. en

Grado:

Very nice folks

Gina R. en

Grado:

Fast and professional along with courteous. It was better than expected.

Martin V. en

Grado:

The yard and office were a mess. Not real appealing to the eye when you pull in and go into the office. However, I was relieved that the gentleman hooking our trailer up was very friendly and extremely knowledgeable. This gave me peace of mind for the adventure ahead.

MANUEL G. en

Grado:

El cliente no dejó un comentario.

Leah M. en

Grado:

El cliente no dejó un comentario.

Erin B. en

Grado:

Office smelled horrible. Blankets left in truck.

Erin T. en

Grado:

This location was great and the service provided was excellent; however, I think U-Haul's policy on purchasing additional insurance is robbery. To say we would have to pay you immediately for any damage caused, regardless if it is our fault or not, is ridiculous and is no way to treat your customers. That's why you have insurance as a company and we have insurance as drivers. Your customers should not be "forced" to pay you immediately for any damage incurred...this is just bad policy. I will not be using U-haul again until this policy changes.

zita T. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

El cliente no dejó un comentario.

Michael P. en

Grado:

El cliente no dejó un comentario.

GLORY M. en

Grado:

Professional staff who seemed to value me as a customer. At a time where everything seemed to be falling apart, I appreciate that they took the time to listen to me. Definitely recommend.

WHITNEY T. en

Grado:

El cliente no dejó un comentario.

Kenny S. en

Grado:

El cliente no dejó un comentario.

Nicholas T. en

Grado:

El cliente no dejó un comentario.

Javier M. en

Grado:

El cliente no dejó un comentario.

jesse D. en

Grado:

Thank you

KEVIN B. en

Grado:

Not a very well kept location. Not stocked very well with moving supplies.

JOSEPH C. en

Grado:

El cliente no dejó un comentario.

Debby D. en

Grado:

El cliente no dejó un comentario.

JESSE B. en

Grado:

El cliente no dejó un comentario.

CARLOS P. en

Grado:

El cliente no dejó un comentario.

Jason C. en

Grado:

Maybe put up a canopy or something, so that they don't get drenched in the rain hooking up the trailer, like I did...

Mike A. en

Grado:

The location employees were EXCELLENT

Luis V. en

Grado:

El cliente no dejó un comentario.

Andrew S. en

Grado:

El cliente no dejó un comentario.

Steven S. en

Grado:

El cliente no dejó un comentario.

Brian W. en

Grado:

Really great folks here. Very friendly and helpful. I won't go anywhere else!!

Ron K. en

Grado:

Hard to find, set back from the road with poor signage! Very friendly people!

Carl C. en

Grado:

Drop off was even easier than picking up. Overall, this was a great experience. I will definitely use Uhaul again.

Lewis F. en

Grado:

El cliente no dejó un comentario.

terry F. en

Grado:

Great people! !! Ginny was excellent!

David D. en

Grado:

El cliente no dejó un comentario.

Neal K. en

Grado:

El cliente no dejó un comentario.

Nicholas S. en

Grado:

El cliente no dejó un comentario.

Celeste R. en

Grado:

Reserved it weeks in advance and had to go to a different location for pick up

Charles J. en

Grado:

El cliente no dejó un comentario.

james V. en

Grado:

N/A

Scott A. en

Grado:

El cliente no dejó un comentario.

Santiago C. en

Grado:

El cliente no dejó un comentario.

joan W. en

Grado:

El cliente no dejó un comentario.

DAVID M. en

Grado:

I always come back love the people here

DALIAH H. en

Grado:

friendly customer service, very helpful

KENNETH P. en

Grado:

El cliente no dejó un comentario.

HOWARD M. en

Grado:

El cliente no dejó un comentario.

vanessa D. en

Grado:

wonderful people and very nice

Jeff B. en

Grado:

El cliente no dejó un comentario.

Patricia C. en

Grado:

Truck was rented online through Uhaul in Spotslyvania on Route 208. Went there to pick up truck. Was told they weren't renting trucks for one month. The rental was switched to Fredericksburg Uhaul - I received NO NOTIFICATION of this change. Traveled 50+ miles to pickup this truck. Thank goodness Fredericksburg Uhaul called later that day to confirm the time for pickup. Needless to say I was disappointed I had to spend extra time in getting the truck rather than using the time to pack.

Rafael H. en

Grado:

Thanks great service!

Todd S. en

Grado:

El cliente no dejó un comentario.

robert R. en

Grado:

El cliente no dejó un comentario.

MICHAEL S. en

Grado:

Jenny is always nice and has excellent customer service.

Judith T. en

Grado:

El cliente no dejó un comentario.

James L. en

Grado:

Nothing really, the lady at Atkinson's Towing where I picked up the truck was extremely helpful and process was quick and easy.

WILLIAM L. en

Grado:

Wonderful friendly service

Alan S. en

Grado:

El cliente no dejó un comentario.

JENNIFER R. en

Grado:

Family business and very very nice folks. Would return anytime. Thanks

CARLYN M. en

Grado:

Wonderful service

Howard C. en

Grado:

El cliente no dejó un comentario.

Robbie T. en

Grado:

The staff was wonderful. We originally called another location. The gentlemen was extremely helpful. He found us a truck with 10 minute notice at a closer location to our house. When we picked up the truck the lady was wonderful. We were on our within 15 minutes. She had a smile on her face and very friendly. Would 100% recommend every time. Thank you it's like to know that real customer service is still out there and not the fake or forced like a lot of other places these days.

joann W. en

Grado:

They were very kind and nice! There isnt anything i can think of just excellent!

Paul N. en

Grado:

El cliente no dejó un comentario.