Customer Reviews for Athens Barn Center
(U-Haul Neighborhood Dealer)

645 reviews

613 Congress Pkwy N   Athens, TN 37303

(423) 746-1220

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 746-1220

613 Congress Pkwy N
Athens, TN 37303

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LLOYD J. 
Rating:
5.0

Arranging this involved many steps and adjustments on my part and Kelsey did a fantastic job of assuring my best experience in truck type, amount of time needed and one way drop off location. The mid-size truck with the ramp was absolutely perfect!

JAMES M. 
Rating:
5.0

Kelsie and Steve are always professional friendly and patient. Look forward to our visit...

STEVEN A. 
Rating:
5.0

There was an error in the amount of gas in the truck and they quickly corrected it. Staff was extremely helpful and friendly!

JOSEPH B. 
Rating:
3.0

Make sure the interior is cleaned and doesn't smell. There was a pill in the cup holder and garbage under the seats. Uhaul in general is falling behind the buck when it comes to rentals. The location I rented from was fine, no issue there with service. Pretty straight forward, cut and dry. However, it wasn't anything special

ANDREW P. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Johannes N. 
Rating:
5.0

District manager was there. Very pleasant and listened to my suggestions. It would be nice if upon returning a U-Haul truck a few days early that there was a rental credit or a gift card to a local restaurant or something to say thank you because U-Haul can rent the truck out a few days earlier than expected and make some money.

LISA C. 
Rating:
4.0

open 7 days a week for more secure return of rented equipment

TRUETT B. 
Rating:
5.0

Nothimg

CAROLINE A. 
Rating:
5.0

Made reservation @6am picked up truck @ 10am when they opened. SERVICE Couldn't have been any better. Truck was great no issues. all around EXCELLENT.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN W. 
Rating:
5.0

Nothing. Excellent service.

NATALIE S. 
Rating:
5.0

Customer did not leave a comment.

Keith A R. 
Rating:
4.0

Sanitize the cabin of the truck. Also, put ties in the back of truck to secure what is being transported, so contents don't slide. Checkin process and checkout process was very efficient! I liked how that could be done online. I also liked the updates U-Haul sent to my email and phone. Overall I was satisfied with my first time rental experience with U-Haul and will use again!

Karen G. 
Rating:
3.0

Again that was the first place I was supposed to pick up the equipment. Had to go to another Location.

Jesse G. 
Rating:
5.0

Outstanding experience! My “go-to” place for any Uhaul equipment!

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

JOEL A. 
Rating:
5.0

Customer did not leave a comment.

BARRY D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

This was 2nd time using Uhaul and 1st time using this location. Very good customer service.

ADAM R. 
Rating:
5.0

Nothing. But need new people who are moving helpers. Ours supposedly were professional. They weren't, 1st they were an hour late. Then they were told to load a 6x12 trailer. Explained how I wanted it loaded. They ignored my wishes and didn't stay for the 2hours because of bugs in a storage shed. Worked 75 minutes made us pay them directly for 2 hours. Uhaul also charges us for the loaders. Called Moving Help 3 days phone times out and hangs up. Call me at 505 907 5671.

Ira B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

for the price i paid you think you would wash your trucks and not rent one that looks like it had two months of dust on truck.

VAUGHN M. 
Rating:
5.0

Kelsie and Steve do a great job. Easy to work with and very thorough. A delight to work with...

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Overall…. Outstanding!! Great place to do business with!

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

DARREN P. 
Rating:
5.0

Customer did not leave a comment.

COTY R. 
Rating:
5.0

Outstanding service!

RAYMOND L. 
Rating:
5.0

Great service

PATRICIA O. 
Rating:
5.0

Very Friendly customer service!

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

LORALIE B. 
Rating:
1.0

We rented a Uhaul on Friday the 27th and returned it and the keys that night before closing time to “Kelsey”. On following Tuesday we get a call from a man who asked if we still had the Uhaul. We informed him it was returned the same day. (Friday) No one could see it in the parking lot? Or ask anyone else in the office about it first before calling? Later that day we see a charge from “TCarroll” saying we didn't put the gas at 3/4 tank and was at the halfway mark when we had actually filled the tank to where it was suppose to be when we got it. When we called them to take care of the problem we were told “it is what it is” and “we should have taken pictures”! They would not take off the gas charge. Very poor business ethics!

Jason M. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
2.0

Truck should have been out of service. Totally out of alignment an goes down the road at a 45° angle speedometer off and all outlets didn't work.

CLIFTON F. 
Rating:
4.0

Customer did not leave a comment.

Rick S. 
Rating:
4.0

I was charged for 3 days when I only had it for less than 24 hours for the truck and the trailer

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

closed when I got there, called the number on the business. Told me to leave the trailer and he would take care of the return. Thank you

TERRY E. 
Rating:
5.0

Everyone was extremely helpful, I would give them 5* rating. Staff was very helpful, and friendly! I will use them again, IF I ever move...lol

DONNA B. 
Rating:
5.0

Customer did not leave a comment.

COTY R. 
Rating:
5.0

Just a little information on the common mistakes people make with big, unfamiliar equipment.

EDWARD S. 
Rating:
2.0

It was a business with in a business so U-Haul was not the top Priority.

THOMAS B. 
Rating:
5.0

Everything was good. Have used them several times.

TIMOTHY G. 
Rating:
5.0

Great customer service. Unit was ready, clean and swiftly moved through the sign in process.

SCOTT W. 
Rating:
5.0

Double check lights and tire pressure I trailer. Great, friendly staff...

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
4.0

Keep better tabs on the condition of tires. Our truck apparently had an alignment problem. The outer couple inches of tread on both front tires was completely bald. This caused me some concern that I might have a blowout driving the fully loaded truck at highway speeds.

Kevin W. 
Rating:
5.0

Staff was very knowledgeable and friendly.

JOSEPH R. 
Rating:
5.0

Excellent customer service! Best location I've ever used

JOHN F. 
Rating:
3.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Awesome experience!

SIDNEY D. 
Rating:
5.0

Staff were friendly and helpful: very easy to work with. Will definitely use again!

HUGH S. 
Rating:
5.0

Customer did not leave a comment.

WHITING D. 
Rating:
4.0

Make sure you don't come to this site 15 minutes before close. I had to sell the sales person on renting me a trailer. Once I convinced him that one of the trailers in the yard would work, he got me signed up in a few minutes.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

DARRELL J. 
Rating:
5.0

Customer did not leave a comment.

Crystal R. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

I have rented a 5'x9' utility trailer from the Athens Barn Center U-Haul three times now in the past month. The check-out/check-in process has always been fast and efficient, the equipment worked flawlessly, and the people are friendly.

MICHAEL T. 
Rating:
5.0

Friendly staff. Good experience. Will rent there again.

JEREMY F. 
Rating:
5.0

Nothing location was just great.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Travis O. 
Rating:
5.0

Fast and very easy dealing with them in and out

SPENCER H. 
Rating:
4.0

Did not drop off in Athens. Dropped off in Santa Rosa Beach Florida as requested.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Always excellent. Kelsey and the staff do a superb job, every time.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Ashleigh C. 
Rating:
5.0

Excellent as usual

JOSEPH K. 
Rating:
5.0

They are always so nice there and easy to work with i actually drive further to their location just to work with them there is one in sweetwater closer to me but I don't do anything with him cause he's mean his prices are three times higher than any other uhaul and he won't rent to ya on weekends so I go to the athens barn center they are a pleasure thx for everything

JONATHAN R. 
Rating:
5.0

Employee was kind and helpful and when I ran into problems with our move she helped me extend my rental with no problems.

JEREMY F. 
Rating:
5.0

Customer did not leave a comment.

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

RANDALL C. 
Rating:
5.0

Very good people.

Mykle B. 
Rating:
5.0

Customer did not leave a comment.

MISTER M. 
Rating:
5.0

Excellent interaction. She was courteous and professional. I would use this dealership again.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Great people!!

Steve H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

VAN H. 
Rating:
5.0

Great people to deal with. Very helpful. Great attitude

ELISHA M. 
Rating:
5.0

The truck leaked. A piece of furniture got wet.

William P. 
Rating:
5.0

Vehicle was clean but well used. Only one seat belt was working. There was excessive play in the steering. Lights were dim and failed to adequately illuminate to highway. Cosmetic dents and scapes were around the entire vehicle. This truck would be unsafe for an inexperienced driver.

MARTIN W. 
Rating:
5.0

Everything was perfect

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
Rating:
5.0

I used this place about 6 months ago and they have made changes to the personal that is there to help you check out. Much smoother operation and faster also. Very nice group of workers!!!

Steve H. 
Rating:
5.0

Customer did not leave a comment.

CATHLEEN W. 
Rating:
4.0

The cabin was dirty, drink holder not sanitized etc, however overall okay for a short distance use.

Ian C. 
Rating:
3.0

Explain the cap on the speed of the truck. I asked and was told it does 100 when it really has a capped speed of 74.

KRISTIN J. 
Rating:
5.0

Customer did not leave a comment.

CATHLEEN W. 
Rating:
5.0

Customer did not leave a comment.

ERICA S. 
Rating:
5.0

Great friendly staff

JIMMY M. 
No reviews have been submitted for this location.

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