Customer Reviews for Athens Barn Center
(Distribuidor de U-Haul del vecindario)

559 comentarios

613 Congress Pkwy N   Athens, TN 37303

(423) 746-1220

Location Hours

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 1 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(423) 746-1220

613 Congress Pkwy N
Athens, TN 37303

Services at this Location:

Location Hours

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 1 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAN H. 
Clasificación:
5.0

Great people to deal with. Very helpful. Great attitude

ELISHA M. 
Clasificación:
5.0

The truck leaked. A piece of furniture got wet.

William P. 
Clasificación:
5.0

Vehicle was clean but well used. Only one seat belt was working. There was excessive play in the steering. Lights were dim and failed to adequately illuminate to highway. Cosmetic dents and scapes were around the entire vehicle. This truck would be unsafe for an inexperienced driver.

MARTIN W. 
Clasificación:
5.0

Everything was perfect

ANDREA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold D. 
Clasificación:
5.0

I used this place about 6 months ago and they have made changes to the personal that is there to help you check out. Much smoother operation and faster also. Very nice group of workers!!!

Steve H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHLEEN W. 
Clasificación:
4.0

The cabin was dirty, drink holder not sanitized etc, however overall okay for a short distance use.

Ian C. 
Clasificación:
3.0

Explain the cap on the speed of the truck. I asked and was told it does 100 when it really has a capped speed of 74.

KRISTIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHLEEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA S. 
Clasificación:
5.0

Great friendly staff

JIMMY M. 
Clasificación:
5.0

Always great service! Thanks James, for finding me a car trailer last minute .

MICHAEL W. 
Clasificación:
5.0

You were awesome!

KAREN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsy M. 
Clasificación:
5.0

The gentleman came out as soon as I pulled in to make sure I was taken care off.

Michael T. 
Clasificación:
5.0

Always great service

FREDDIE P. 
Clasificación:
5.0

We rent a uhaul a few times a year for our charity and I plan to rent them from Athens barn from now on.

Geoffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA F. 
Clasificación:
5.0

No improvements! Great customer service!!! Quick and efficient!

LEANA C. 
Clasificación:
5.0

Outstanding service!!

tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY C. 
Clasificación:
5.0

Great service

SERV P. 
Clasificación:
5.0

The truck was FREE of cigarette smoke! That was a first for me!

WILLIAM P. 
Clasificación:
5.0

We always have great service with Athens Barn Center. James the owner has always done us right and Kelsey got us in and out quickly. Keep doing what you are doing!!

MICHAEL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER W. 
Clasificación:
5.0

It was not locations fault. But I did not get the equpt I reserved. I wanted an open top 5x8. I got an enclosed one. Not what I ordered. The location is very good and helpful. Steven was very good and helpful

Robert K. 
Clasificación:
4.0

I did reserve a 10' drove extra 20 mls for 10 and got 15...

DEBRA S. 
Clasificación:
5.0

Speed and accuracy were noticed.

DEWAYNE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Just keep being uhaul I guess I have no complaints

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY S. 
Clasificación:
5.0

Easy, no hassles, professional, may sure everything was working correctly . Good experience.

CONNIE B. 
Clasificación:
5.0

Steve did a great job helping to hook up the trailer to my van. He made sure that everything was good to go. Please go to Athens Barn Center for all of your U-Haul needs.

Anthony F. 
Clasificación:
5.0

Very good customer service

DEBBI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland A. 
Clasificación:
4.0

Excellent customer service when doing the paper work for the rental, however equipment not well maintained or willing to fix. Example right turn signal and brake light not working. Was told not to worry about it just pull it.

JEFFERY B. 
Clasificación:
5.0

Always great service at this location

SERV P. 
Clasificación:
5.0

They did not have any hidden charges. They provided a 20ft when 15ft was not available ( I was a last minute rental) at the 15ft daily rate. Pock up and return was so easy.

LESLIE B. 
Clasificación:
5.0

Great experience!

Leeanne C. 
Clasificación:
3.0

This trailer needs to be removed from use and worked on it does not track straight it sways back and forth no mater the speed or if empty or loaded the door gets stuck open so bad It took 15 min and scrapping my hand up for me to get it closed it had a pungent smell on the inside and wasn't cleaned out very disappointed with this one it cost me time more fuel and irritation

Patrick M. 
Clasificación:
5.0

Continue the great service. Kelsey is very helpful.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

Make sure equipment is clean and functional

DANIEL F. 
Clasificación:
5.0

nothing to improve

Richard M. 
Clasificación:
5.0

I would not change a thing. Your team was awesome. Gracias

Danny J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley H. 
Clasificación:
5.0

Excellent service. Exactly what you hope for. Thank You.

MARK C. 
Clasificación:
5.0

I was supposed to pickup my truck using 24/7 however on this day cell service was not available due to a domestic bombing and the location was not open. I had already paid for other items for my move and not leaving was not an option. The kind man at this location went out of his way to go and pick up the truck and transfer it to his location so I could continue with my move. He could tell I was stressed and assured me he was going to help me, and he did. I highly recommend this location and will direct everyone who needs these services to this location.

Kim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

joel W. 
Clasificación:
1.0

Well first off you can be clear and transparent when I somebody asked if the car hauler has a winch that would be one way to improve and second I wasn't explained how to turn it back in that I had to there was a process to it you know they could improve that and third you know she I was quoted 114 because I had to go out of my way and return it back to Athens and the lady tried to charge me $139 plus tax so you know stick with a number and and and keep that number would be a good start I'm tempted to go go to better business bureau because I'm very dissatisfied

Harry N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett A. 
Clasificación:
3.0

Don't charge for an extra day for being mere minutes late for turn in. It's fairly obvious that this location was looking for some reason, any reason to tack on additional charges.

Craig S. 
Clasificación:
5.0

Tell the attendant that he can store the equipment after he takes care of the customer!! Had to wait about 15 to 20 minutes for him to put the truck and transporter in back of building and get them separated and put them up!!

Steve H. 
Clasificación:
5.0

Wonderful young lady who helped me hook up and attach the trailer. She was all of 5 ft, 100 pounds and could out do any big burly guy!

Jeffrey F. 
Clasificación:
5.0

Everything was great!!!

Greg C. 
Clasificación:
5.0

Very helpful and pleasant. Stellar service. Helped with unhooking trailer. Excelente

CLOVIS S. 
Clasificación:
2.0

Did not offer to help unhook equipment from truck. I tried but had to walk quiet a distance back to office to get help to get off the truck

RONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashleigh C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS T. 
Clasificación:
5.0

Everything was good we always go there when we need one.

Alan C. 
Clasificación:
3.0

The quoted price was not the price we were charged and that drives me crazy. There is a true disconnect between reservations and rentals that makes the U-Haul company appear dishonest.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
5.0

The service at Athens Barn Center is always excellent and this is why I go there whenever I need U-Haul. Thanx and keep up the good work... Rob Crucilla

Robert C. 
Clasificación:
5.0

Easy,pleasant and fast.

RANDAL K. 
Clasificación:
3.0

Just dropped off it was closed put keys I. The drop box

ANDREA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

thomas R. 
Clasificación:
5.0

Ninguno

jerry H. 
Clasificación:
1.0

Stop emailing me wrong guy

ron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

james B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody C. 
Clasificación:
5.0

Great service!

Randy D. 
Clasificación:
1.0

The truck was not clean the radio didn't work and the engine light was on

Melissa D. 
Clasificación:
5.0

Friendly UHaul rep and no issues dealing with UHaul again as I have in the past. With the exception of the UHaul rep in Emporia Va, 34 Courtland rd. CCV Col Frankie Lea Sr 281-883-7564, safetylea@aol.com

FRANKIE L. 
Clasificación:
5.0

Keep up the good work!

Robert C. 
Clasificación:
5.0

Staff was very helpful and friendly. I would definitely use them again.

Russell L. 
Clasificación:
3.0

You should advise it's an unmanned place and that you have to check it back in on your phone and don't drop the key before you check in on your phone cause you have to take all sorts of pictures. Had to go back 3 times to complete the return and a person had to come from 30 miles away to help me.

Bethann H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMMY L. 
Clasificación:
5.0

Very nice and respectful

Quinn A. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK G. 
Clasificación:
5.0

It was good

TIMOTHY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacia H. 
Clasificación:
4.0

There were a group of customers waiting, so I wasn't able to get assistance with loading my vehicle onto the trailer and I wasn't issued the dolly I rented until after I loaded my car and went back in to ask about it. It's understandable given the number of customers at the time considering there were only two people working. Perhaps they could staff more people during weekends if they are regularly busy. If it was abnormal to be that busy, then no problem.

Marc L. 
Clasificación:
5.0

El cliente no dejó un comentario.

david T. 
Clasificación:
5.0

Excellent customer service from company when reserved item was not available and substitution was given. Also friendly service at pickup location. Steve Carrol was professional, knowledgeable, and helpful.

Tracey D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brandon U. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHESTON H. 
Clasificación:
5.0

Rates are high

Robin S. 
Clasificación:
1.0

Charged us for an extra day for dropping the trailer off there.

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
No se han enviado comentarios para esta ubicación.

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