Customer Reviews for Athens Barn Center #2
(U-Haul Neighborhood Dealer)

45 reviews

3806 US 411   Madisonville, TN 37354

(423) 442-7153

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur: 10 am–4 pm
  • Fri: 10 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(423) 442-7153

3806 US 411
Madisonville, TN 37354

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur: 10 am–4 pm
  • Fri: 10 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The pickup and return process was buggy to say the least.

Michael Norton 
Rating:
5.0

Customer did not leave a comment.

Sheila Turnmire 
Rating:
4.0

Customer did not leave a comment.

Thomas Henderson 
Rating:
5.0

Customer did not leave a comment.

david brown 
Rating:
5.0

Heath is very helpful and kind.

Kelly Loveall 
Rating:
3.0

It would have been nice to get through via phone easier. Main thing, it would have been super helpful to have a little help unhooking the trailer.

Jim Wood 
Rating:
5.0

Tim was awesome to work with!!

chad dalton 
Rating:
5.0

Customer did not leave a comment.

Pamela Reilly 
Rating:
5.0

Although there was no one at the location when we dropped off the truck, it was well maintained and convenient. Everything was well marked and easily available.

Myra Mitchell 
Rating:
2.0

Fix the automated pick up system. Took me 45 minutes to get my truck.

Bart Hogarth 
Rating:
5.0

Remember my account and password but all good other then that

Kaleb Hatmaker 
Rating:
5.0

Customer did not leave a comment.

Stephen Rebori 
Rating:
5.0

The after hours lock was difficult and the call center sent the guy to the wrong location and I had to wait for over 2 hours to get the truck. This was not the fault of the owner of the location and he made it right. So a big thank you to that locations owner.

Lisa Kowarsch 
Rating:
5.0

Customer did not leave a comment.

Nelson Suero 
Rating:
1.0

Have a representative available on site

Charles Keller 
Rating:
5.0

Heath was very easy to work with and very helpful!

crystal jenkins 
Rating:
5.0

Customer did not leave a comment.

Pam Reid 
Rating:
5.0

Customer did not leave a comment.

Steven Ludtman 
Rating:
5.0

Customer did not leave a comment.

Frank Snyder 
Rating:
5.0

Customer did not leave a comment.

EDWARD MCCONKEY 
Rating:
5.0

I thought it was to be around $100. Got on charge for $91. And another on Saturday for $121. Seems a higher than expected. If you could call. That would be great. Joel 713-303-1742

JOEL PURTILL 
Rating:
5.0

Customer did not leave a comment.

Margaret Buttram 
Rating:
5.0

Customer did not leave a comment.

JONGREGORY ROACH 
Rating:
2.0

There was no one there at the pick up location. After calling customer service and being placed on hold for 19-15 minutes, I found out this is a self-service location.

ROBIN BAUS-ARTURA 
Rating:
1.0

There was no one at the location, so I had to call customer service to get the vehicle. The vehicle was clean, but the vehicle felt like I was about to break loose at 40mph or above.

Justin Otting 
Rating:
3.0

Location was closed. Did not deal with anyone.

Russell Jacobus 
Rating:
2.0

We used the contactless method and had to wait at the location for 45 minutes after we did the remote pickup for the location to bring a key to us and take the padlock off the truck. They were not very happy people at all.

Kelly Zackey 
Rating:
5.0

Nothing that I can think of at the moment. That U-Haul app can be a little wonky at times.

Benjamin Poff 
Rating:
4.0

No OFIs at this time that I can think of.

BENJAMIN R POFF 
Rating:
4.0

Drop off location was fine. They were closed. They processed my paperwork so they were great.

Daniel Preece 
Rating:
3.0

Customer did not leave a comment.

James Biondo 
Rating:
5.0

Excellent customer service friendly and cordial.

Rodney Rhoads 
Rating:
4.0

Customer did not leave a comment.

roy abel 
Rating:
4.0

Customer did not leave a comment.

Don Haney 
Rating:
3.0

Waited 15 minutes while he was on a phone call, but he was a pleasant person

russ davies 
Rating:
5.0

Customer did not leave a comment.

joe messick 
Rating:
3.0

Easy drop-off.

Delbert John Beats 
Rating:
2.0

Hidden fees on my bill that weren't mentioned before the use.

Isaac Hill 
Rating:
5.0

Customer did not leave a comment.

Angela Corbin 
Rating:
5.0

Customer did not leave a comment.

SUZANE ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Robert Geiske 
Rating:
4.0

Customer did not leave a comment.

Darlene Shipman 
Rating:
5.0

Customer did not leave a comment.

paul heady 
Rating:
5.0

Customer did not leave a comment.

Jerry Hill 
Rating:
5.0

Customer did not leave a comment.

Jerry Hill 
No reviews have been submitted for this location.

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