Customer Reviews for ATA Defense Industries LLC
(U-Haul Neighborhood Dealer)

63 reviews

146 Factory St   Camden, TN 38320

(731) 584-1177

Office Hours

  • Mon: Closed
  • Tue: 9 am–4:30 pm
  • Wed: Closed
  • Thur: 9 am–4:30 pm
  • Fri-Sun: Closed

Services at this Location:

Contact Us

(731) 584-1177

146 Factory St
Camden, TN 38320

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue: 9 am–4:30 pm
  • Wed: Closed
  • Thur: 9 am–4:30 pm
  • Fri-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I loved the experience

Stephanie Moudy 
Rating:
5.0

Kristi was very helpful

Jerold Johnson 
Rating:
5.0

Kristen in Camden, TN. Was my agent. Very helpful she made it a breeze. I was so thankful for her!

Don Roby 
Rating:
5.0

Kristi was amazing and got me all situated when another local vendor didn’t have the truck (nor the decency to call to say they wouldn’t have it), but this location pulled through and was very happy to do business with them!

Jeffrey Lowden 
Rating:
5.0

Fantastic people to work with. The experience with U-Haul was great and easy to get through. Nice and friendly people too.

james albers 
Rating:
5.0

Customer did not leave a comment.

Michael Phillips 
Rating:
5.0

Nothing ! Great Agent , very nice and helpful .

Michael Radford 
Rating:
5.0

The location had very little cell phone coverage on AT&T. It took me 45 minutes to get the truck checked out. I either missed an email that told me I only had 15 minutes to check the truck out and I had to call. Overall it was not a great experience but now that I know the process it will be better in the future.

William Langley 
Rating:
5.0

I had a very pleasant experience renting the trailer from Christy. She was professional, courteous, and punctual. I was able to get my trailer quickly and return it without any delays. I would highly recommend anyone to go see Christy.

KEVIN COX 
Rating:
5.0

We had to pick up a U-Haul in Florida where we lived and drive it all the way to Tennessee. Both places they were friendly, professional, caring and kind and very helpful. It was easy to deal with both places and communication was open and helpful when needed. I definitely would recommend U-Haul for not just the kind service and professionalism but also for the price. It was very affordable and very very fair.

michael riley 
Rating:
5.0

Customer did not leave a comment.

William Ewing 
Rating:
5.0

Best Customer Service!!!

Ferlin Rogers 
Rating:
5.0

Customer did not leave a comment.

Ronald Kozak 
Rating:
5.0

I think y'all do a find job.

Anthony Mayfield 
Rating:
5.0

They was so kind and understanding. One sweet lady

Dennis SHAFFER 
Rating:
5.0

Liza was extremely cheerful and helpful. I was very satisfied with her assistance.

Charles Johns 
Rating:
3.0

Customer did not leave a comment.

Joe Finkbeiner 
Rating:
4.0

Not a fan of the remote check-in. Had the owner not shown up and helped me, I may still be there. The owner was awesome!

Milton Wuertz 
Rating:
5.0

Thank you so much for helping me get through the stress of moving!!!

Amy Price 
Rating:
4.0

No improvements needed.

Theresa McCartney 
Rating:
5.0

Customer did not leave a comment.

Carolyn Steinauer 
Rating:
5.0

Customer did not leave a comment.

Mike Talbert 
Rating:
3.0

Truck was left completely without gas and the representative told me up front and was very accommodative to this by offering a gas credit if I returned with a minimum of 1/4 tank. Started out as a rough experience, but I greatly appreciated how the Uhaul representative tried to work with me to make it better. Over all I appreciated it..

David Owen 
Rating:
5.0

Kristi went out of her way to help with my rental after mobile app had issues. Great person, and Great rental location!!

William Houts 
Rating:
5.0

Wonderful location to do business with and hometown kindness. :)

Devin Jaegle 
Rating:
5.0

The local pick up and drop off location was fine. However, the Uhaul remote registration system to pick up or deal with mechanical issues was awful. Had to wait online and on the phone for about an hour to either chat with or talk to someone. The whole process needs to be streamlined and way more user friendly.

Darrell Myrick 
Rating:
5.0

Kristi went above and beyond to help and made the experience quick and friendly

David Foster 
Rating:
5.0

She was amazing person to work with and made this moving experience so much easier and less stress for us!! Thanks so much for a wonderful job

Ryan Vogl 
Rating:
5.0

Kristi was great she went above and beyond to make sure we were tooken care she of woke up and came to work early to to get our auto transport hooked up for us

Antawan Fizer 
Rating:
4.0

Customer did not leave a comment.

Julio Mendez 
Rating:
5.0

Great experience. Kristi was awesome to work with, and very attentive to our needs during our move. Thankful everything went so smoothly!

John Johnsonius 
Rating:
5.0

Great location. Kristi always finds a truck when I need one.

beverly burns 
Rating:
4.0

Customer did not leave a comment.

David Antell 
Rating:
5.0

Customer did not leave a comment.

GLEN WOODARD 
Rating:
3.0

Customer did not leave a comment.

MATTHEW ROBERT BLACK 
Rating:
3.0

The last driving left the inside muddy and unswept but staff cleaned it out. The last driver only left a fourth of a tank, yet I still was required to leave it 3/4 full. There was also a loud scraping noise when turning left and notified the staff in Ohio where we dropped it off. We had asked for 12 blankets but got 6 but was given credit. The staff was nice and honest about the last driver leaving the vehicle in bad shape.

Jeffrey Gray 
Rating:
5.0

Customer did not leave a comment.

JAMES FOWLER 
Rating:
5.0

Customer did not leave a comment.

David Benson 
Rating:
3.0

When I called during business hours, nobody was at the location. On the second call, I was told to leave it by the other trailers and they would check it in whenever they decided to come in. All this during business hours. I would have felt much more comfortable having someone physically take responsibility present when leaving the trailer.

Donald Bancroft 
Rating:
5.0

Very low cost and easier than making several trips with a pickup truck.

BEVERLY BURNS 
Rating:
5.0

Customer did not leave a comment.

WILLIAM GOODWIN 
Rating:
5.0

Very friendly and helpful

DAVID WARDEN 
Rating:
5.0

Great customer service Kristy was one of the Best agents we have ever met, she went out of her way to help with our rental truck. Just amazing service! I would recommend everybody to use her at this location. Top notch. Just can't say enough awesome things about her. I wish I personally had more friends and family like her.

Javier Resendiz 
Rating:
5.0

Tim and I appreciated all the help we received.

TIMOTHY PENNINGTON 
Rating:
5.0

Customer did not leave a comment.

BONNIE QUICK 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER GIANNONI 
Rating:
5.0

Smoothest experience yet...great company highly recommend.

RICHARD BERKLEY 
Rating:
5.0

I had a great experience Kristi Ezell was the best. She accommodated all my needs. 5 starts

WILLIAM PEPPERS 
Rating:
5.0

Kristi Ezell is top of her game. She understood my families needs and the little extras she gave us made my experience even better. The location is off a main road but no matter where I'm at, I plan to call Kristi to handle my uhaul needs. Thank you again this was my 2nd rental in one week. Thanks Scott Owens

SCOTT OWENS 
Rating:
5.0

Customer did not leave a comment.

Richard Shepherd 
Rating:
5.0

Kristi went above & beyond to help us with this rental. We've rented many uhauls over the past several months and would put her AT THE TOP FOR CUSTOMER SERVICE !

TARA COLLINS 
Rating:
5.0

This was a great u-haul experience.. the mobile check-in was different but a great experience overall.

Michael Blom 
Rating:
5.0

Nothing they were great

PAULA Nickerson 
Rating:
5.0

Customer did not leave a comment.

GERALD KNAUS 
Rating:
2.0

I dropped off in the morning. No one was there.

Larry Owen 
Rating:
5.0

Customer did not leave a comment.

Brett Swogger 
Rating:
5.0

Customer did not leave a comment.

Randy Cosner 
Rating:
5.0

Excellant customer service! Kristi was very helpful in a stressful time. I highly recommend her.

SAMANTHA BOSWELL 
Rating:
5.0

Thank you

Judith Stevens 
Rating:
5.0

Kristi was very helpful and kind.

Jonathan Matics 
Rating:
5.0

The truck was very clean inside and outside. The only thing that I would say needs to be worked on, is uhauls website.

JENNIFER HALE 
Rating:
5.0

I think that the process was excellent, I would not change anything. Kristi made sure that I got everything I needed and within the time I needed it to make moving a breeze! I would recommend her and this uhaul location to anyone.

CHRISTINA LAMBRIGHT 
Rating:
5.0

Very friendly staff. Helpful.

ROBERT ELROD 
No reviews have been submitted for this location.

Additional Services at this Location

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