Customer Reviews for AST Pitstop LLC
(Distribuidor de U-Haul del vecindario)

268 comentarios

511 W Colton Av   Redlands, CA 92374
(Located between Texas street and Orange ave)

(909) 748-1510

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 1 p. m.
  • Dom.: 10 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(909) 748-1510

511 W Colton Av
Redlands, CA 92374
(Located between Texas street and Orange ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 1 p. m.
  • Dom.: 10 a. m. - 1 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great service! it was quick and easy to pick up/drop off the trailer.

ERIC A. 
Clasificación:
5.0

Nothing, the rep was extremely knowledgeable and made the process efficient and easy

RYAN L. 
Clasificación:
5.0

The guys at the pit stop are amazing. Great people I will only rent from that location

RONALD P. 
Clasificación:
5.0

Very friendly customer service.

BOBBY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
1.0

My drop off was delayed by 15-20 mins because the location had several vehicles to move prior to my drop off. After finding an employee, explains my service need, waiting for them to move the vehicles and them refusing to drive the truck “prior to check in”, the truck was checked in late. There was no consideration given to their delay. Also I was charged for fuel that I replaced and have a receipt for. Upon my departure I was told everything was fine. I was not made aware to any of these issues until I received an email with charges.

LANDON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ELIZABETH W. 
Clasificación:
5.0

Was very difficult to use the app.

DANIEL O. 
Clasificación:
2.0

Reserved 15 footer and appliance dolly and blankets. Time to pick, just the van is available.

TONY A. 
Clasificación:
5.0

Excellent customer service!

DWAYNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMION L. 
Clasificación:
5.0

Fast service Always pleasant Great business to work with

GREGORY Z. 
Clasificación:
5.0

Customer service was great. The service associate was nice and accommodating when I wanted to change my reservation. Would definitely use this location again.

GREGORY A. 
Clasificación:
5.0

Great customer service !

RUBEN T. 
Clasificación:
5.0

The contact at this location, James I believe, was more then accommodating, he went above and beyond to make sure I was taken care of, I won't be going to any other location to rent a uhaul unless he isn't at this location anymore

RYAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

THE GENTLEMAN WAS VERY NICE.

YESENIA R. 
Clasificación:
5.0

Junior was helpful and right on top of things. Thx

DAVID F. 
Clasificación:
5.0

Very good and friendly customer service!

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

Nothing! Jr was amazing! Had the truck ready to go! Process was quick and easy and his customer service are amazing!

JESUS L. 
Clasificación:
5.0

Excelente

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE C. 
Clasificación:
4.0

Friendly, equipment was clean and ready to go when needed. Gracias

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER H. 
Clasificación:
5.0

Straight forward and honest, made for great service.

JONATHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

tresa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS C. 
Clasificación:
5.0

Great service. Awesome!

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON M. 
Clasificación:
5.0

The representative was very curteous and helpful, both with pick up and drop off. Excellent service. I would highly recommend this office for UHaul rental.

DANILO V. 
Clasificación:
1.0

First: Alabama Redlands was my original location. They never answer their phone. They changed locations ans never notified me. They lied. They never answer the phone. Second: the new location is not well lit. Dark and scary and unsafe. Vehicle was dirty with barely any gas. Truck is not new obviously but besides that ran fine. Just had a lot of dents and was filthy inside. I don't think I'll use this service anymore. You always manage to screw up the order

CAROL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALKO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

GARY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DINA R. 
Clasificación:
5.0

Great customer service. Will rent here again! ¡Gracias!

EALEEN W. 
Clasificación:
2.0

Don't take pictures the customers, shows you don't trust them. It is very offensive as well. And please clean your trucks. The pickup was gross

LEAH T. 
Clasificación:
5.0

Nothing, excellent service all around, very friendly staff

TROY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

Again had to vo to 2 locations our oringial location on Alabama refused truck and trailer the location where yo drop at was closed z d we couldn't disconnect or car from trailer so a 3ed location pit stop finally offered to take care of things for us they were most helpful

Patricia R. 
Clasificación:
5.0

Very helpful staff

JAIVEER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE D. 
Clasificación:
5.0

Junior/Jesse is 11/10

MICHELLE F. 
Clasificación:
5.0

The truck was shaking after 40 mph. It I was scary . I will never rent again from U haul

AHMED K. 
Clasificación:
5.0

Amazing, kind, professional, and quick services

CAROLA H. 
Clasificación:
5.0

Service was fast and friendly.

BRETT S. 
Clasificación:
3.0

Return was completed during off hours.

Timothy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH S. 
Clasificación:
5.0

Everything was great! I will definitely go back. Very friendly and professional.

AZUCENA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUGH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TABITHA G. 
Clasificación:
5.0

Great customer service!

ADAM H. 
Clasificación:
3.0

Did not have the blankets (12) that I ordered at time of pickup. I had already gotten home when I realized that they hadn't put the blankets in the truck. I noted that they closed at 5pm and hurried back to get the blankets. When I returned at 4:25pm they were already closed and I caught the last employee closing up. I inquired about the missing blankets and he gave me what he could find, approx. 6 blankets. He was going to get his boss to refund for the missing blankets but it didn't happen. On the other hand Aaron at the drop off location was the real trooper here.

Scott C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
5.0

Pit stop exceeded my expectations…excellent customer service.

DERIK O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
4.0

all ways have a trucks for us.

DON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHOBIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ATTILA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

There wasn't anything wrong with this location. The issue lies in the online servicing and billing. We were told that we would be charged $142 after we added a day we were told the new amount would be around $195 after insurance + $40 day rate. After the contract was closed, they over charged us at $240 and charged us for the original amount of $142. So we were double charged and incorrectly charged. On top of that, the phone lines are always busy and no one is ever available to take our call to resolve the issue. I don't think this is necessarily a front line worker issue. This is an internal issue that should be solved from upper management. Shame on you guys. Please call me to correct this concern.

RACHEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kristen C. 
Clasificación:
4.0

It was fine, they were closed but the guy on the phone number on the front door answered quickly and made drop off very easy. The 4 star rating was just due to a lot of homeless/druggies hanging out around the parking lot area and I had my young son with me. Nothing that was your fault.

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE L. 
Clasificación:
4.0

The return staff was really good

CHRISTOPHER B. 
Clasificación:
5.0

These guys and girls are the best, that's it!

JASON S. 
Clasificación:
5.0

Actually one of the easiest equipment rentals I've experienced all done with professionalism and great customer service. This is now one of my preferred locations. Thanks.

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTEBAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
1.0

Waited 40 minutes even though a prezcheck in was done. Place did not tell us it would be closed qhen we dropped of and was not told how to take off the trailer or even where to park it.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey O. 
Clasificación:
4.0

El cliente no dejó un comentario.

LYNN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sidney L. 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AL C. 
Clasificación:
5.0

Great service. Fast and easy

LISA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO J. 
Clasificación:
5.0

very helpful and accommodating

DAWN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELLIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nayse V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M. 
Clasificación:
5.0

As long as "Sonia" who works at the Uhaul next to Denny's on Alabama doesn't ever come work here, you guys will always be A 1 to me, thanks for actually going above and beyond for us, greatly appreciate you all.

VERNELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON G. 
Clasificación:
5.0

Honestly, they were at efficient, quick as possible, and they made sure I understood How to drop the truck off, and where to leave the keys.

NANETTE W. 
Clasificación:
4.0

The rep was great. No issues and the rep knew his job well and had us on our way in a timely manner(pickup and drop off).

ART M. 
Clasificación:
5.0

It took me about 5 hours to get me on my way from the time that I picked up my original dolly to the time I had the actual one that I ended up with. What was a one day task turned into a two day ordeal that cost me lots of time and money. Next time I will think twice before I think about renting from u haul.

HORACIO G. 
No se han enviado comentarios para esta ubicación.

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