Customer Reviews for AST Pitstop LLC
(U-Haul Neighborhood Dealer)

255 reviews

511 W Colton Av   Redlands, CA 92374
(Located between Texas street and Orange ave)

(909) 748-1510

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 10 am - 1 pm

Services at this Location:

Contact Us

(909) 748-1510

511 W Colton Av
Redlands, CA 92374
(Located between Texas street and Orange ave)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 10 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast service Always pleasant Great business to work with

GREGORY Z. 
Rating:
5.0

Customer service was great. The service associate was nice and accommodating when I wanted to change my reservation. Would definitely use this location again.

GREGORY A. 
Rating:
5.0

Great customer service !

RUBEN T. 
Rating:
5.0

The contact at this location, James I believe, was more then accommodating, he went above and beyond to make sure I was taken care of, I won't be going to any other location to rent a uhaul unless he isn't at this location anymore

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

THE GENTLEMAN WAS VERY NICE.

YESENIA R. 
Rating:
5.0

Junior was helpful and right on top of things. Thx

DAVID F. 
Rating:
5.0

Very good and friendly customer service!

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Nothing! Jr was amazing! Had the truck ready to go! Process was quick and easy and his customer service are amazing!

JESUS L. 
Rating:
5.0

Excellent

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

THEODORE C. 
Rating:
4.0

Friendly, equipment was clean and ready to go when needed. Thank you

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
5.0

Straight forward and honest, made for great service.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

tresa K. 
Rating:
5.0

Customer did not leave a comment.

LUCAS C. 
Rating:
5.0

Great service. Awesome!

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

The representative was very curteous and helpful, both with pick up and drop off. Excellent service. I would highly recommend this office for UHaul rental.

DANILO V. 
Rating:
1.0

First: Alabama Redlands was my original location. They never answer their phone. They changed locations ans never notified me. They lied. They never answer the phone. Second: the new location is not well lit. Dark and scary and unsafe. Vehicle was dirty with barely any gas. Truck is not new obviously but besides that ran fine. Just had a lot of dents and was filthy inside. I don't think I'll use this service anymore. You always manage to screw up the order

CAROL V. 
Rating:
5.0

Customer did not leave a comment.

MALKO M. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

DINA R. 
Rating:
5.0

Great customer service. Will rent here again! Thanks!

EALEEN W. 
Rating:
2.0

Don't take pictures the customers, shows you don't trust them. It is very offensive as well. And please clean your trucks. The pickup was gross

LEAH T. 
Rating:
5.0

Nothing, excellent service all around, very friendly staff

TROY M. 
Rating:
5.0

Customer did not leave a comment.

Isabel O. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Again had to vo to 2 locations our oringial location on Alabama refused truck and trailer the location where yo drop at was closed z d we couldn't disconnect or car from trailer so a 3ed location pit stop finally offered to take care of things for us they were most helpful

Patricia R. 
Rating:
5.0

Very helpful staff

JAIVEER R. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL D. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Junior/Jesse is 11/10

MICHELLE F. 
Rating:
5.0

The truck was shaking after 40 mph. It I was scary . I will never rent again from U haul

AHMED K. 
Rating:
5.0

Amazing, kind, professional, and quick services

CAROLA H. 
Rating:
5.0

Service was fast and friendly.

BRETT S. 
Rating:
3.0

Return was completed during off hours.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Everything was great! I will definitely go back. Very friendly and professional.

AZUCENA M. 
Rating:
5.0

Customer did not leave a comment.

HUGH F. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

TABITHA G. 
Rating:
5.0

Great customer service!

ADAM H. 
Rating:
3.0

Did not have the blankets (12) that I ordered at time of pickup. I had already gotten home when I realized that they hadn't put the blankets in the truck. I noted that they closed at 5pm and hurried back to get the blankets. When I returned at 4:25pm they were already closed and I caught the last employee closing up. I inquired about the missing blankets and he gave me what he could find, approx. 6 blankets. He was going to get his boss to refund for the missing blankets but it didn't happen. On the other hand Aaron at the drop off location was the real trooper here.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Pit stop exceeded my expectations…excellent customer service.

DERIK O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
4.0

all ways have a trucks for us.

DON S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

SHOBIAN C. 
Rating:
5.0

Customer did not leave a comment.

ATTILA B. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

There wasn't anything wrong with this location. The issue lies in the online servicing and billing. We were told that we would be charged $142 after we added a day we were told the new amount would be around $195 after insurance + $40 day rate. After the contract was closed, they over charged us at $240 and charged us for the original amount of $142. So we were double charged and incorrectly charged. On top of that, the phone lines are always busy and no one is ever available to take our call to resolve the issue. I don't think this is necessarily a front line worker issue. This is an internal issue that should be solved from upper management. Shame on you guys. Please call me to correct this concern.

RACHEL B. 
Rating:
5.0

Customer did not leave a comment.

DON S. 
Rating:
5.0

Customer did not leave a comment.

Luke R. 
Rating:
5.0

Customer did not leave a comment.

kristen C. 
Rating:
4.0

It was fine, they were closed but the guy on the phone number on the front door answered quickly and made drop off very easy. The 4 star rating was just due to a lot of homeless/druggies hanging out around the parking lot area and I had my young son with me. Nothing that was your fault.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L. 
Rating:
4.0

The return staff was really good

CHRISTOPHER B. 
Rating:
5.0

These guys and girls are the best, that's it!

JASON S. 
Rating:
5.0

Actually one of the easiest equipment rentals I've experienced all done with professionalism and great customer service. This is now one of my preferred locations. Thanks.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN R. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
1.0

Waited 40 minutes even though a prezcheck in was done. Place did not tell us it would be closed qhen we dropped of and was not told how to take off the trailer or even where to park it.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Casey O. 
Rating:
4.0

Customer did not leave a comment.

LYNN C. 
Rating:
5.0

Customer did not leave a comment.

Sidney L. 
Rating:
4.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Customer did not leave a comment.

Sara L. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

AL C. 
Rating:
5.0

Great service. Fast and easy

LISA P. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO J. 
Rating:
5.0

very helpful and accommodating

DAWN C. 
Rating:
4.0

Customer did not leave a comment.

ELLIE R. 
Rating:
5.0

Customer did not leave a comment.

Nayse V. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

As long as "Sonia" who works at the Uhaul next to Denny's on Alabama doesn't ever come work here, you guys will always be A 1 to me, thanks for actually going above and beyond for us, greatly appreciate you all.

VERNELL B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie Y. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Honestly, they were at efficient, quick as possible, and they made sure I understood How to drop the truck off, and where to leave the keys.

NANETTE W. 
Rating:
4.0

The rep was great. No issues and the rep knew his job well and had us on our way in a timely manner(pickup and drop off).

ART M. 
Rating:
5.0

It took me about 5 hours to get me on my way from the time that I picked up my original dolly to the time I had the actual one that I ended up with. What was a one day task turned into a two day ordeal that cost me lots of time and money. Next time I will think twice before I think about renting from u haul.

HORACIO G. 
Rating:
5.0

Customer did not leave a comment.

NORMA D. 
Rating:
5.0

Wash vehicle before customer rents

JOHN G. 
Rating:
4.0

Had to have roadside assistance because truck wouldn't start after trying for more than 90 minutes. Luckily, I had already off-loaded and was ready to take it back .Tech came and it started right up. Got it back to drop-location just fine. Junior at AST Pitshop was very helpful. I'd return there because of his great service.

Owen S. 
Rating:
5.0

The staff is very nice and easy going

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Ginger V. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Friendly staff help out a lot 5. Starrr

GARY C. 
Rating:
5.0

Customer did not leave a comment.

LAUREL T. 
Rating:
5.0

Customer did not leave a comment.

LESLIE R. 
Rating:
5.0

Nothing. Very professional people

Ron L. 
Rating:
1.0

Worst experience I have ever had there was pills that turned out to be a narcotic when we looked them up horrible what If my child had found them nasty dirty truck

Tristana B. 
Rating:
4.0

Customer did not leave a comment.

ISRAEL R. 
Rating:
5.0

Customer did not leave a comment.

ANDY M. 
No reviews have been submitted for this location.

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