Consistent outstanding customer service & equipment ! I appreciate how helpful they are.
KURTIS O.
Customer Reviews for Asset Storage Solutions
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great people
james S.Did not provide all of necessary tools (all 12 furniture pads! and utility cart were both missing from order).
Truvell G.Thank you God Bless
Chasney E.Was not the pickup location I requested. I drive past my preferred pickup location in Janesville and saw two 6x12 trailers sitting there. Very disappointing.
Michael H.Some trucks have a dolly. Some do not. I did not notice when I rented that this truck did not have a dolly. I needed to find a dolly.
KURTIS O.Jody and Molly were awesome! Even got a recommendation for a great pizza place too! She made a stressful day more relaxing.
Kathleen M.Nada
Leo S.I picked up a U-Haul at Asset Storage Solutions - 1415 Cranston Road, Beloit, Wisconsin and was VERY Happy with the service and gentleman there. He was personable and helpful. He met us at the door and quickly completed the paperwork and hooked up the U-Haul for us. I would highly recommend this facility.
michael C.I received excellent service from everyone involved in finding me the equipment near me that I needed to rent. The initial contact person, the regional equipment manager, the personal at the location where I rented and returned the trailer were all very helpful and I can't think of anyway they could've improved.
Chris H.Even though I had screwed up and reserved a truck for the wrong date they were able to rent me 1 and get me on the road. Saved my day!
Jim L.Fix the app. It's horrible!
David S.Great service
chelsea V.Very friendly, would refer you to friends and family !!!
Paul S.The equipment stuff left over from the last haul and it snowed and rained so all that stuff was frozen to the floor of the trailer. This didn't impede my activity but I just wanted to mention it so I don't get charged for not cleaning it
Jacob T.I did the afterhours/holiday equipment return so I did not interact with any individuals at this location. However, everything was clearly marked and easy to navigate. Following the link and the subsequent steps it walked you through (answering questions, taking pictures, etc.) were very clear and easy to do.
Joan M.Everything is outstanding ! This is my third time renting a U-Haul truck or equipment from here this month. The truck and moving dolly clean, dependable and well maintained. Most importantly, the communication and service from the management team is excellent ! The location and hours of service are convenient. Moving my belongings can be hard work, but it's a pleasure renting a truck and equipment from this place on Cranston Road. I am happy to recommend this place to my friends and family !
KURTIS O.Very happy !! Outstanding truck rental and customer service ! I plan to rent here again soon.
KURTIS O.The lady at the desk is AWESOME!
LEANNE S.Top notch service!!!
Lynn S.Jodie is an exceptional customer service rep!!!! Moving Sucks and she had a listening ear and showed compassion regarding the many challenges that occur during the move. She is professional and is great at multitasking! Jodie is the model employee. They just don't make em like her anymore! I witnessed her treating everyone with the same attitude and professionalism as she treated me and that is RARE!
Lynn S.The attendant was fantastic.
Pam L.Best experience and amazing customer service. Jody and Sean are always ready to help
Larry R.Cranston, Asset storage has the best customer service and so accommodating and knowledgeable! Would highly recommend over and over
Larry R.Everything was outstanding ! Excellent helpful, kind hearted management. I plan to be a returning customer and would gladly recommend their services.
KURTIS O.Excellent customer service Jodi is a great person! ¡Gracias!
Chasney E.Staff was friendly and helpful. 26' truck was clean, but the shocks could use some attention. When on the interstate, the ride was fairly jarring, to the point where it was causing some stomach discomfort and I am a pilot. Other than that, the overall experience was excellent.
Timothy H.Judy went above and beyond with her customer service. I have rented storage as well as several trucks from this location. Nice to have people who practice "customer service'. Thank you Judy
Scott C.Always great service from Jodie and Sean equipment always top notch ,,,,thank you
Tammy N.Make sure back of truck is swept out. Driver side visor was broke but functioning.
Clara N.This location gave us great service. They were very helpful setting up the truck and auto transport for pick up right when we needed it. They are a five star location.
TOM Z.Everything was great.
Scott C.I chose a location a month in advance close to my home and wasn't advised until the night before that I actually had to travel 20 miles
ambria P.Super nice people, I will use them again. Equipment was in real good shape, ie. tires were new. Great location and agent was phenomenal.
Timm B.have Jody and sean take care of them they are the best
Tammy N.Steering in the truck felt vauge and loose like it needs a tie rod end or a ball joint
Trent K.Last minute request on my part. They got what I needed for the day and time I needed . Service was customer focused, courteous. Friendly and high quality. This will be the first place I look from now on!
Michael S.Wait time is real bad
Jermaine E.Friendly, knowledgeable staff, work quickly and efficiently. ¡Gracias!
Leah P.Our truck reservation changed location 3 times. We git a text to confirm last location change after location was closed. The truck got dropped off somewhere it wasn't supposed to be so that employee didn't have time to fully clean, not his fault. The online check in process was terrible and directions were bad.
Jeffrey S.I booked a 5x8 trailer weeks ahead of time Only because I checked two days before pick up...did I find out there was no trailer available. I had to drive 45 minutes to pickup and drop off the trailer when I booked it 14 minutes from my house.
Brandon P.Booked a month in advance. Selected Monroe Center, Illinois as pick up spot (8AM July 31). No confirmation email until 7AM July 31 which sent us 20 miles north to Beloit, WI (10 AM pickup). Then charged us extra for mileage.
Mark G.really nothing iv been going to this one for years i really love how they take very good care of me and my family
Deloris W.Always a pleasure to do business with asset storage.
JOHN C.This location has great staff that know more than my local location and are more helpful. I wish the blankets and cart weren't inside the truck as they take up valuable space and one of the teenagers helping me opened them so now I have to pay even though I had other blankets to use
David M.The contactless pickup at 0700 in the morning was not convenient. It took over 15 minutes for me to get the truck. I thought everything was taken care of before hand and I would just get the keys but that wasn't the case. Besides the pickup in the morning being a pain, everything else was good and the guy was very nice when I returned the truck.
Nick K.I was forced to go to this location due to the original truck not available in Janesville. I also had to get a smaller truck. In fair the service, effort by janesville and pricing adjusts were great. I am just not happy that I had the issues of not having a truck available.
Brian H.Double check incoming equipment. Trailer I rented had some screws in bed tracks
Michael T.Very friendly and focused staff.
Michelle L.I've never had any kind of bad experience with this place they've always been on top number one for getting my rental fast clean and courteous service I would recommend them to everybody and anybody in fact I do not go to anywhere else but the place on Cranston
Deloris W.Please clean windows and mirrors from bugs. Hard to see where i was going until I got to a gas station to clean them.
matthew D.Picking up and dropping off went very smooth. They definitely know what they are doing. The 26' truck was newer and much easier to drive than my husband was expecting. I would highly recommend using this location. Warning: the truck might drive like a van, but does not ride like a van. Because it is built for very large/heavy loads it is a rough ride on any bumps.
Scott M.Fast friendly service
Heather H.