Customer Reviews for Ash Lins Elegant Rose
(U-Haul Neighborhood Dealer)

268 reviews

140 N Main St   Warsaw, NY 14569

(585) 237-0060

Office Hours

  • Mon: 8 am–4 pm
  • Tue-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(585) 237-0060

140 N Main St
Warsaw, NY 14569

Services at this Location:

Office Hours

  • Mon: 8 am–4 pm
  • Tue-Fri: 8 am–5 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Meyer 
Rating:
5.0

Customer did not leave a comment.

Sydney Whaley 
Rating:
5.0

Customer did not leave a comment.

Sarah Dolph-Miller 
Rating:
4.0

I dropped off truck and personnel came outside to confirm truck was clean and had the correct fuel level 5/16 of a tank (actually 3/8), and said an e-receipt would be sent to confirm completion of rental. When e-receipt came 2 days later it said returned fuel was only 3/16 and I was billed an extra -$50. Fortunately I was still in drop off location so went back to correct. They were very helpful, was reconciled, and received new e-receipt showing 3/8 fuel and no additional charges. Everyone makes mistakes, were human, and they were apologetic and squared away quickly.

Jim Frantz 
Rating:
5.0

Terrible the rate you charged for a smaller trailer to pick up in NY and drop off in NC I had just rented a LARGER trailer in NC and dropped off in Florida NY for about 1/2 the cost If you have any hope of keeping me as a future customer then you should send me a significant credit ( to credit card used or a check )

steve zuk 
Rating:
5.0

Customer did not leave a comment.

Jeff Jackson 
Rating:
5.0

Customer did not leave a comment.

JULIE ANN AARON 
Rating:
5.0

Customer did not leave a comment.

Jessica Tyrpa 
Rating:
4.0

Everything was fine, they are courteous. Basically I was very pleased.

Rosemary Krzemien 
Rating:
5.0

Not a thing. Everything was great. The customer service was perfect.

Shawn Major 
Rating:
3.0

The attendant was polite and knew how to get through the paperwork. I rented a car trailer which had a couple of inches of snow covering the inch of ice that was on the "Tracks" of the trailer, when I asked for a broom to sweep it off I was handed one with a handle that did not fit the broom so I held the bottom of the broom in my hand to do the sweeping. When I got to the car I woud be hauling I used my receiver hitch to chip away at the ice on the "Tracks" to facilitate loading the car. The straps for the two front wheels were frozen, I spent the next twenty minutes attempting to make them pliable enough to feed through the rachets. There whould be more straps provided to secure the back of the car, just the two up front makes you feel a bit uneasy on bumpy, uphill and downhill roads. Lastly, I only needed the trailer for one day but was made to pay for two days, I could have had the trailer returned the same day. As far as the trailer goes it worked well, it tracked straight and it would have been eay to forget it was back there, that is if the car was better secured to it.

Dan Sweet 
Rating:
5.0

This was a seamless experience. Friendly, kind and accomodating.

KATHRYN ASHLEY HOLLINGER 
Rating:
5.0

People were super sweet and nice. Truck was great to drive. Handled really well

Teresa Lindsay 
Rating:
5.0

Customer did not leave a comment.

Tracy Nelson 
Rating:
3.0

I really can't answer this because we simply dropped the truck off there

cori northrup 
Rating:
4.0

Customer did not leave a comment.

Kelly Hayes 
Rating:
5.0

Customer did not leave a comment.

Ronnette Piesczynski 
Rating:
4.0

Customer did not leave a comment.

Ryan Rovito 
Rating:
5.0

Customer did not leave a comment.

Mary Fanton 
Rating:
5.0

Nothing to improve. Very impressive service from Lisa at the Artisan Villa. She was very helpful an what size truck an equipment we need for our move.

Timothy Ribbeck 
Rating:
2.0

Customer did not leave a comment.

Timothy Soper 
Rating:
5.0

Brakes need attention

james stiles 
Rating:
5.0

The previous driver did not sweep out the cargo box . I swept it out before returning the truck.

Marian Bzduch 
Rating:
4.0

Gas gage was a bit under 1/4 like they said but still a good deal.

Robert Holts 
Rating:
5.0

Keep up the good work.

Jean Ashton 
Rating:
5.0

It was absolutely great

Craig Ikler 
Rating:
5.0

Customer did not leave a comment.

Christine Callera 
Rating:
4.0

Customer did not leave a comment.

Julie Aaron 
Rating:
1.0

Customer did not leave a comment.

Rebecca Ott 
Rating:
5.0

Customer did not leave a comment.

Diana Harkness 
Rating:
5.0

Wonderful helpfulness in finding the best fit for my situation, we will be back.

Gay Supina 
Rating:
5.0

I've used this location several times. Very friendly and professional.

WILLIAM MCCARTHY 
Rating:
5.0

Customer did not leave a comment.

Randy Ayers 
Rating:
5.0

Customer did not leave a comment.

Joseph Hillery 
Rating:
5.0

Great staff

WILLIAM MCCARTHY 
Rating:
5.0

It was an easy experience... Thank you!

Lori Hiller 
Rating:
5.0

Probably the most pleasant rental experience I’ve had.

Anthony Hackett 
Rating:
5.0

Good people and very helpful

tiny tompson 
Rating:
5.0

Customer did not leave a comment.

SARA WEYLMAN 
Rating:
5.0

Very friendly and exceptionaly helpful

Ron Bullard 
Rating:
3.0

I had questions at drop off no one could assist me. I called about the notice of additional charges and was told to contact customer service telephone number. Now my card has been charged $26 and change for toll charges on two separate bills. Customer experience from start to finish was terrible.

Marie Herbert 
Rating:
4.0

Customer did not leave a comment.

josh crandall 
Rating:
5.0

Customer did not leave a comment.

Kenneth Davis 
Rating:
5.0

Customer did not leave a comment.

Kevin Marcks 
Rating:
5.0

Customer did not leave a comment.

darryl briggs 
Rating:
5.0

Customer did not leave a comment.

Mark Emmerson 
Rating:
5.0

Customer did not leave a comment.

richard penoyer 
Rating:
5.0

Customer did not leave a comment.

darryl briggs 
Rating:
5.0

Customer did not leave a comment.

Stephen Williams 
Rating:
5.0

Customer did not leave a comment.

Tracy Nelson 
Rating:
5.0

Customer did not leave a comment.

Craig Pfaff 
Rating:
4.0

Customer did not leave a comment.

Michael Griffith 
Rating:
5.0

Customer did not leave a comment.

john glenn 
Rating:
2.0

Went to return trailer and the man that does returns want there his daughter was and she said she doesn't handle returns. We dropped it off Saturday 05/13/2023 at 2:00 pm. I get a call Monday morning from Ash Lins a guy said we were 2 days late. I was like no actually it was due till Tuesday which is tomorrow. We had 6 days . We received texts/emails stating to confirm our drop off cause families were in need. So we made sure it was dropped of 2-3 days early. The place we took it too had tons of U-haul equipment, trailers, trucks, vans, etc felt lied too. Just a complete mess

Rosemary Baker 
Rating:
5.0

Customer did not leave a comment.

Mary Berry 
Rating:
5.0

Please let me know what fees are due when I drop it off, not via email.

Alexander Hiller 
Rating:
5.0

Surge brakes on the trailer under preformed compared to my boat trailer surge brakes. Everything else was fine.

James Johnson 
Rating:
5.0

Excellent customer service!! Thank you Ash Lin's!!

Anita Fagan 
Rating:
5.0

Customer did not leave a comment.

Dianne Rosh 
Rating:
5.0

Customer did not leave a comment.

Gregory Appleton 
Rating:
5.0

Everything went smoothly, trailer worked just as expected. I wish you had one more option of a bit taller trailer as it was significantly difficult to get a king sized mattress in but a box truck would obviously be the best choice for that. Everything else fit just fine. But location in Warsaw was great! People very friendly and an ease to rent and return.

Vincent Consiglio 
Rating:
4.0

Customer did not leave a comment.

mike Griffith 
Rating:
5.0

Customer did not leave a comment.

Dathan Stoltzfus 
Rating:
5.0

Customer did not leave a comment.

Bailey Richard 
Rating:
5.0

Excellent, very good.

Irma Abreu-Cruz 
Rating:
5.0

Customer did not leave a comment.

james stiles 
Rating:
5.0

Customer did not leave a comment.

Karen Ruszala 
Rating:
5.0

Customer did not leave a comment.

mark Wilson 
Rating:
5.0

Easy process

Jeanni Harkins 
Rating:
3.0

Your address. It’s not the same

richard hameister 
Rating:
5.0

Customer did not leave a comment.

Karin Klos 
Rating:
5.0

Great customer service, would rent from this place many times more for U-Haul needs.

timothy krol 
Rating:
5.0

It's still much easier to make a reservation over the phone instead of on line

Karen Ruszala 
Rating:
4.0

Heated mirrors.

Mark Kingsley 
Rating:
5.0

Customer did not leave a comment.

MELINDA HERMAN 
Rating:
5.0

none

Darrell Perry 
Rating:
5.0

Customer did not leave a comment.

VERNONR BAKER 
Rating:
4.0

Customer did not leave a comment.

Rodney West 
Rating:
5.0

Cab interior had a lot of dog hair.

Rodney Mix 
Rating:
5.0

Great place with great people.

RONNIERICHARD ORLOWSKI 
Rating:
5.0

Great folks at this place

RONNIERICHARD ORLOWSKI 
Rating:
5.0

Customer did not leave a comment.

Mileysha Colon 
Rating:
5.0

Help unhitching trailer

david metsinger 
Rating:
1.0

Return rentals on time and stop taking people's money.

christne diehl 
Rating:
3.0

Customer did not leave a comment.

Marian Bzduch 
Rating:
5.0

Customer did not leave a comment.

Timothy Thompson 
Rating:
5.0

There is no room for improvement, things were excellent.

sal ozzimo 
Rating:
5.0

Customer did not leave a comment.

Barry True 
Rating:
5.0

Customer did not leave a comment.

Monica Robin 
Rating:
5.0

Stop charging people so much more for the same distance or places the opposite way. I will NOT be using your services again.

Robert Brundage III 
Rating:
4.0

Customer did not leave a comment.

laura regatuso 
Rating:
5.0

Customer did not leave a comment.

RHONDAL MONTELEONE 
Rating:
5.0

Staff pleasant and made process easy...

dawn barnhart 
Rating:
5.0

Customer did not leave a comment.

Tim Ribeck 
Rating:
5.0

Plp there are very nice an helpful

david rogers 
Rating:
5.0

Staff was amazing and friendly, they were super accommodating and helpful!!!!

Kendra Lyons 
Rating:
5.0

Customer did not leave a comment.

Kevin Buyck 
Rating:
4.0

Customer did not leave a comment.

Larry Roll 
Rating:
5.0

Great friendly service!

Regina Claypool 
Rating:
5.0

Customer did not leave a comment.

John Wheeler 
No reviews have been submitted for this location.

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