Customer Reviews for ASAP Auto & Storage
(Distribuidor de U-Haul del vecindario)

482 comentarios

112 16th St   Wheeling, WV 26003

(304) 232-1963

Location Hours

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(304) 232-1963

112 16th St
Wheeling, WV 26003

Services at this Location:

Location Hours

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Chad A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas William P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Barrymoore R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR F. 
Clasificación:
3.0

El cliente no dejó un comentario.

david A. 
Clasificación:
3.0

It was an empty lot across the corner from the actual store, the only way you knew this was by a small sign on the building caddy corner to the lot.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heath S. 
Clasificación:
5.0

Everything went well. Those that gave service were knowledgeable and polite.

Marshall D. 
Clasificación:
5.0

Well not happy with the billing truck was 39.95 insurance 14 something mileage .79 went a little over one mile so maybe 75-80 dollars i assumed my card would be charged i did not select safe moving option i was only mpving 2 blpcks sown the street not need and my bill is 111 so it was 30- 40 dollars more than I expected to be charged

Howard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert R. 
Clasificación:
3.0

The truck needed greased. The tierod ends were dry. (Made popping when turning) the idle arm dry. The king pins were dry. Made a rough driving experience. Please make sure the fitting are greased. It will help with the lifetime of the truck, smoother driving, and safety.

Devin H. 
Clasificación:
5.0

Don't change a thing , it was all great

GEORGE JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol S. 
Clasificación:
5.0

Pickup was quick and easy. Staff was nice. Truck was clean. Overall the experience was good. I do feel there should be a partial refund if you return the truck a full day earlier than it's due back. But, that is a Uhaul issue not an issue with ASAP Auto.

Larry I. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR F. 
Clasificación:
5.0

I was charged 22$ for something don't know what it was

Jason C. 
Clasificación:
5.0

I turned in the equipment on a Sunday, and received a receipt for the return early on Monday morning. Very happy with the service.

Jo Z. 
Clasificación:
1.0

Vehicle was covered in 6 inches of snow, no scraper. barely 1/4 tank of gas and wreaked of cigarettes and was filthy. Very bad, especially with current pandemic conditions. Clearly it had never been inspected or even touched. Had to drive over a curb to get out of the lot as it was pinned amongst other equipment. clerk did not inspect the vehicle and did not even walk over to the lot where it was to look at the condition, show me any features, address questions, etc. Basically, here are the keys to this snow covered truck, trapped in a packed lot and is filthy, have a nice day. Terrible experience.

Kevin P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Traci Danielle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK CHARLES G. 
Clasificación:
5.0

Friendly. Professional.Will recommendable.

Bonnie W. 
Clasificación:
5.0

Nothing great service

Travis R J. 
Clasificación:
4.0

Nothing really, I was greated with a very friendly salesman and made the renting process very easy. The drop off went without a hitch

JOHN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jackie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH GORDON Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaley K. 
Clasificación:
5.0

Great people. Great service. Great equipment.

ARTHUR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny B. 
Clasificación:
4.0

My UHaul reservation was double-booked, with no truck available for me. However, the personnel at this location did his best to assist me to get the situation resolved.

AARON MATTHEW H. 
Clasificación:
5.0

No surprises. Good truck. Nice people. Thank you.

George P. 
Clasificación:
2.0

Truck had cigarettes in ash tray. The equipment dolly i reserved was not available. The app would not allow me to upload pictures to dispute the gas level in the vehicle.

Alisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander H. 
Clasificación:
3.0

The Gas was not full ,and I do not feel that the uHaul was disinfected wiped down cause I cleaned it with Clorox wipes and the clothes where dirty when I got done and there was food crumbs on the seats.. also the Grandmas Attic part leaks water. I put in a claim on that

tera K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krissi J B. 
Clasificación:
3.0

Truck rented was very dirty. cigarette ashes random trash overall very dirty. Truck also had an exhaust leak.

Jonathan Michael Z. 
Clasificación:
5.0

Nice place very friendly

ARTHUR F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles John Iii Z. 
Clasificación:
5.0

People were friendly and effecient.

Denise R. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

Might need a bigger parking lot. A lot going on there.

TERRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan Bradley W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela Marie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan N. 
Clasificación:
5.0

To better explain answer to question 3 ... The truck itself ran well but could have been better cleaned out - dirt in Cab and trailer . We had to throw a Blanket down . But we did reserve it the night before so not much time to clean . All In all this was a good experience .

Daniel Beu R. 
Clasificación:
5.0

El cliente no dejó un comentario.

danny C. 
Clasificación:
4.0

Only complaint that truck was making some odd noises while driving. May want to look into that! Other than that the guys were really nice and it was basically a smooth process. I did check in and did most of the process on my phone. It did not let me return the truck online, it claimed I didn't put in the right mileage. That may have been my mistake. Overall we were in such a hurry to move and thankfully they made it easy for us!

Lesa Ann F. 
Clasificación:
5.0

They will take of your needs

Charles O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR F. 
Clasificación:
1.0

Cleaner place better staff box truck smelled bad gas wasn't right on the papers says had 3/4 wasn't little over half it's crazy they are not checking them in right all will say if nothing's done will do my renting else where

chris H. 
Clasificación:
4.0

Registered on line and pick up / drop off were quick and easy. I was running tight on returning truck before close but staff was understanding and accommodating.

Jeffrey S. 
Clasificación:
5.0

I rent 4-5 times a year and never had any issues until this last time. I had let them know I was keeping it an extra day but ended up taking it back but they were closed so I had called told them if there was anything due that I would be in on Sept. 3rd to pay it. I had 41 dollars and 71 cents in my account to live on for 9 days ( and I had done this another time and went in paid cash... I didn't authorize them to take that money that time only the first time , the Initial Day I picked it up. So what was done was I had to borrow money from a friend to make it . So I feel there was Miscommunication on Uhaul's behalf so there should be more communication towards the employees at your Uhaul ASAP building

Pamela W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric A. 
Clasificación:
5.0

I don't understand why I could not rent the trailer directly from this location and had to go through an 800 number.

John H. 
Clasificación:
5.0

Need to clean the truck better n make sure they are full to hard to figure how much gas to put in when its not

Vickie P. 
Clasificación:
5.0

Location was easy to find and one of the most cleanest uhauls I have ever driven!

MARKEITA MARIE G. 
Clasificación:
5.0

Website did not work all the time.

Roger Alan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anna B. 
Clasificación:
5.0

The guy was super friendly and location was great with easy access in and out.

James W. 
Clasificación:
5.0

Clean the truck Everytime someone bring it back

Frances C. 
Clasificación:
5.0

Very friendly! Will recommend!

Kendra T. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Benneditto M. 
Clasificación:
5.0

n/a

bob J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR F. 
Clasificación:
5.0

n/a

bob J. 
Clasificación:
1.0

A total nightmare. I presently have an area field manager working on many issues that I had with U-Haul. I will never do business with U-Haul ever again and that's putting it politely. The worst experience ever.

Gail T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
3.0

Never got the dolly and there was no one to get ahold of to ask for one. Other than that everything was fine.

Joszef K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

Inside the uhaul, there was a metal covering where the rivets were missing and I fell through the floor of the uhaul

Melvin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
3.0

We rented a dolly for the move and when we picked uthe truck up and got home t here was no dolly but they continue to try to charge us for one even though it had been reported that we did not receive the dolly .

April L. 
Clasificación:
5.0

Great service from Larry. Thank you

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR F. 
Clasificación:
5.0

ASAP auto was great however uhaul needs to communicate with its dealers better I had reserved a trailer the person that had it called and said the would be an hour late dropping it off witch was fine I checked on it 1 1/2 hours later and the gentleman checked only to find he had called uhaul and extended his rental until 7/11/2020 and uhaul did not get in touch with ASAP and or check to see if someone else had reserved it since it was getting dropped back off at ASAP uhaul needs to please to a better job of communicating with there dealers on this that being said ASAP auto went above and beyond to help me I would definitely go back to them and refer a friend to them for there rental needs they are a great dealer!

charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian Douglas Ii T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANNA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Connor James H. 
Clasificación:
5.0

Nothing. They are the best in the area.

ARTHUR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M. 
Clasificación:
3.0

El cliente no dejó un comentario.

joe W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty R. 
Clasificación:
4.0

Nada

Jacob Owen C. 
Clasificación:
1.0

The truck pulled hard left

Dan Lee Jr S. 
Clasificación:
3.0

Nada

Harold S. 
Clasificación:
2.0

The personnel I dealt with at the location was very rude and actually messed up our order. I feel he couldn't communicate well. When I spoke with him on the phone later he hung up on me. 10/10 won't be going there again.

Garett C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gretchen P. 
Clasificación:
2.0

The receiving point was closed on Memorial day -- I returned it and called U-Haul to confirm ----- but they billed me for an extra day. I was also billed for gas, even though I delivered the truck with more gas than was in it when I picked it up. Obviously, someone didn't read my sign-out information --- I'm disappointed.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba