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NEIL H.
Customer Reviews for Arts Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Parking area was a mud hole.
Craig S.Uhaul please contact me via cell 3865152177. Gracias
Shell B.Everything was just great!!
Kevin C.Always a good experience at this location.
Joye S.The equipment was maintained, but it was very loud and only got about 9 mpg.
David R.The truck pulled to the right and to the left throughout the trip. This made steering extremely difficult in the heavy rain and wind we encountered en route.
Jo P.Art's Rental operator was very helpful with the check-in return and for future rental information!
Jeffrey S.Drop off was smooth and easy to find.
Daniel S.Customer service, signage didn't know if I was going in a personal garage or business.
Machayla M.Very easy to work with and very accommodating.
Marvin A.Easy to get in and out of with trucks.
Andrew R.The assistant did not attach the trailer properly and it fell off within minutes of driving away. Thankfully nobody was harmed, but this could've been seriously dangerous.
Alexander N.Will, the owner of Arts Trailer Rental in New Ulm, MN was great to work with. A good ambassador for U-Haul. I would recommend him to anyone. Very pleased.
Bruce F.The check in is always like 5 minutes use the app
AUSTIN E.1) pick up 35 miles from requested city, closed that day, therefore, required uhaul app for pick up 2) Uhaul app inefficient-couldn't “find†my gps location, variable internet connection in remote area; took 45 minutes to check in; had to use sons phone for transaction 3) drop off location open on Saturday, took only one minute to return rental ( and was in the city I requested)
Janet V.Location was great. Online app should be less shitty and work correctly.
TUCKER B.No concerns! Friendly help to get the process completed & the trailer worked out great.
Bruce B.Get more equipment to a top notch dealer so it is less stressful to the customer
Duane L.There is no drop off box for the key, when they are not open. Also, when dropping off the key, they guy was on the phone and acted like he was being troubled. It was not a business call. He was unfriendly and rude. I had rented a van for a few hours from there before and had no problems. This time, when my boyfriend dropped off the key, he was very rude, unfriendly and unprofessional. I hate to say it, but I guess it depends on who you are, on how they treat you.
Nancy M.Nada
Kent S.Cheaper on prices.
Rodolfo R.Check tires for wear and sweep trailer
Tom F.Nothing.all was gd
MIKE H.contract stated pickup in Apple Valley MN. Got a phone call day before pickup that I had to drive 1 3/4 hrs to New Ulm to pick it up. Arts was a dirty and disgusting place, the guy tending the place didn't even check the lights or tires after hooking me up. 4 hrs round trip and loss of 4 hrs income from my work due to H-Hauls screwup. I will never use U-Haul again!!
James H.Uhaul called me 2 days before my pick up date to tell me I had to drive 2 hours to pick up my truck.
Erica D.Thank you Art's for your nice vehicle and ease of renting.
Jessica R.Service was great. Easy to rent. I'd rent again in the future.
Julienne A.Only uhaul in town.
Joan R.UHaul was unwilling to have a trailer at the store in my hometown. So, I had to drive 1 1/2 hours to pick up the trailer and had to take an additional 1/2 day vacation
GARY B.Don't like being charged 10 bucks to clean a empty truck. Would have loved to know i was gonna get charged that
Anthony R.In and out quick, friendly service.
MARVIN A.Again, had the same problem claiming that I did not have any orders on my account (from my end). I did drop off after hours, so there was no one there to help.
Karina K.The location itself had great service. Uhaul overall made us drive 45 minutes to pick up a truck and return to the same location. We had to pay for gas to get the truck from this distant location.
MARY S.It was so easy to pick up and drop off and the price was excellent.
CHRISTOPHER R.Well where do I start. No truck when I showed up at my time. Had to wait 2 hours for a truck. Was told I was getting a 20ft truck. Got a 15ft truck instead. Not art's fault. People at office can't schedule right. Would prob go with a different company next time.
Zachary O.I thougt Will was great to work with very quick and did a great job
Robert S.The truck I used definitely needs new wipers and maybe some engine maintenance of some sort. But I got from A to B safely! The gentleman who helped me was very friendly, helpful and patient.
Rosa C.I was incorrectly charged for an additional 38 miles. Out was cold and late so just paid the fee. I was not happy about that after a long day of moving.
Alan C.