Customer Reviews for Arties Towing
(U-Haul Neighborhood Dealer)

307 reviews

150 Woodview Dr   Elgin, IL 60120

(847) 841-0257

Office Hours

  • Mon-Sun: 7:30 am–6 pm
Special Operating Hours
  • 3/30/2024: 8:00 am - 12:00 pm
  • 3/31/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed

Services at this Location:

Contact Us

(847) 841-0257

150 Woodview Dr
Elgin, IL 60120

Services at this Location:

Office Hours

  • Mon-Sun: 7:30 am–6 pm
Special Operating Hours
  • 3/30/2024: 8:00 am - 12:00 pm
  • 3/31/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff was kind, patient, crystal clear and knowledgeable regarding what I needed and helped with an estimate of my rental cost. Thank you! I will be bac again!

TASHA WILLIAMS 
Rating:
5.0

No Worries Whatsoever.

James Muller 
Rating:
5.0

Customer did not leave a comment.

Amanda Najdowski 
Rating:
5.0

Customer did not leave a comment.

alfonso gomez 
Rating:
3.0

Customer did not leave a comment.

Darwin Keup 
Rating:
5.0

Customer did not leave a comment.

Robert Chawgo 
Rating:
5.0

Very easy to do business with!!

Donald Kaderabek 
Rating:
5.0

Customer did not leave a comment.

Rolando Guzman 
Rating:
5.0

Customer did not leave a comment.

Josie Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Bernard Wilson 
Rating:
3.0

Truck we got is mechanically not in good condition. Something wrong with the suspension. If you drive over 40 miles per hour it is not stable, it shakes. Please look at the transmission. Truck needs to be serviced before anyone rents this truck. Other than that,Customer service was excellent 👌

Edelmira Ibarrientos 
Rating:
1.0

Had to wait an hour and a half over scheduled time to get trailer. It was buried in the snow out back of shop. I returned to get trailer and I had to help pull it out of snow. After getting it out I was given a shovel to clean the trailer off. The tire straps were frozen and could not be used. I had to strap the car down with my own equipment.

Tyler Butterfield 
Rating:
5.0

Friendly people who made the drop off experience pleasant despite the misery driving

Kyle Weidner 
Rating:
5.0

Customer did not leave a comment.

dong lim 
Rating:
5.0

Arties towing location in Elgin made my move and experience easy and very accommodating for my needs. I am going to use them again this week. Thanks

Michelle Schrilla 
Rating:
5.0

Customer did not leave a comment.

John Wallis 
Rating:
5.0

Arties Towing provided great customer service. The vehicle was clean and in excellent mechanical condition. They were polite and answered all my questions regarding my rental. It was a pleasure to do business with Arties Towing. Excellent!

Felix Medina Gonza 
Rating:
3.0

Customer did not leave a comment.

Charles Juran 
Rating:
5.0

Rental was very reasonably priced and process was easy.

sally Staak 
Rating:
4.0

Customer did not leave a comment.

joe bellows 
Rating:
4.0

Customer did not leave a comment.

Martin Mercado 
Rating:
5.0

Customer did not leave a comment.

LANE GARDNER 
Rating:
5.0

Customer did not leave a comment.

Timothy Harkin 
Rating:
5.0

Customer did not leave a comment.

Eloy Andres 
Rating:
5.0

Customer did not leave a comment.

Ximena McGraw 
Rating:
5.0

Customer did not leave a comment.

Scott Nordlund 
Rating:
5.0

Customer did not leave a comment.

Katheryn Friel 
Rating:
5.0

Tener más carros

Crisanto Burgos-Ortega 
Rating:
5.0

Customer did not leave a comment.

Daryl Frost 
Rating:
3.0

Customer did not leave a comment.

Rick Adkins 
Rating:
5.0

This was by far the nicest and easiest place I’ve ever rented a vehicle or truck from. Definitely would use again

Isaac Shin 
Rating:
5.0

Hassle free. Loved the dogs!

John Devine 
Rating:
5.0

Customer did not leave a comment.

Steven Jacklin 
Rating:
5.0

It was quick and easy placing an reservation online. The sales associate was professional, explained everything clearly and hooked up the trailer and disconnected it quickly. Great experience!

Thomas Spadafore 
Rating:
5.0

Customer did not leave a comment.

Lawrence Sabatino 
Rating:
3.0

This location accepted a transferred ‘guaranteed” reservation from the West Dundee location at the last minute. I am very thankful that they did. Greeted with friendliness when an picked up the rental.

Terry Pfortmiller 
Rating:
5.0

Staff was very professional, great customer service deff going to come back to this location if i need to rent a uhaul again.

Luis Mejia 
Rating:
5.0

Customer did not leave a comment.

JAMES MORONG 
Rating:
5.0

The process was effortless!!

Dennis Sotos 
Rating:
5.0

Customer did not leave a comment.

ALBERTO MANCERA 
Rating:
5.0

Customer did not leave a comment.

Paul Eberlin 
Rating:
5.0

Thank you

James Bartelson 
Rating:
5.0

Customer did not leave a comment.

Matthew Cecchi 
Rating:
5.0

Customer did not leave a comment.

Jack Hohl 
Rating:
5.0

Everyone at Artie’s Towing is great. They are very nice and offer great service. They have all the UHaul trailer and truck options needed for your move or whatever the occasion is. I have rented from other UHaul locations and Artie’s is among the top. I have rented from them on two occasions and will use them again and refer my friends.

Robert Chung 
Rating:
5.0

Customer did not leave a comment.

Mark Jenison 
Rating:
5.0

Customer did not leave a comment.

Chelsea Crouch 
Rating:
5.0

Customer did not leave a comment.

Bryan Bethea 
Rating:
5.0

Easy drop off

Guadalupe Marcaiel 
Rating:
5.0

This was by far the easiest and most helpful rental I have ever rented. Super knowledgeable staff and great customer support. I would absolutely recommend their location to anyone looking for a van or truck.

JENNIFER IGLESIAS 
Rating:
5.0

Customer did not leave a comment.

Marcia DeHaan 
Rating:
5.0

Customer did not leave a comment.

Adriana Guendica 
Rating:
5.0

Customer did not leave a comment.

Todd Johnson 
Rating:
4.0

Customer did not leave a comment.

Kaleb Carter 
Rating:
5.0

Customer did not leave a comment.

Thomas Walz 
Rating:
5.0

Customer did not leave a comment.

Robert Fontaine 
Rating:
5.0

Customer did not leave a comment.

Andrew Grizales 
Rating:
5.0

Customer did not leave a comment.

Kaleb Carter 
Rating:
5.0

Customer did not leave a comment.

joe shirt 
Rating:
5.0

Customer did not leave a comment.

LISA GILBREATH 
Rating:
5.0

Convenient, safe location. Very easy process from start to end.

Kenneth Baldree 
Rating:
4.0

Customer did not leave a comment.

Diana Seick 
Rating:
5.0

This was my first time renting a U-Haul truck. Artie's Towing was friendly and knowledgeable, answering all my questions. When I told them I was a little anxious driving a truck, they let me sit in one before I even rented. They explained what would be expected and how I should return the truck. Artie's Towing was very helpful, and I would gladly use them again for my storage or moving needs.

Michael Wasinger 
Rating:
4.0

Customer did not leave a comment.

Pete Larsen 
Rating:
5.0

Customer did not leave a comment.

James Carrigan 
Rating:
5.0

Customer did not leave a comment.

Ronald Vargo 
Rating:
5.0

Customer did not leave a comment.

SCOTT WOLFARD 
Rating:
5.0

Equipment was ready for pickup when quoted. Staff was very friendly and helpful. I would recommend this U-haul location.

Jerry Sanders 
Rating:
5.0

Customer did not leave a comment.

Ruby Lowe 
Rating:
4.0

Your phone checking and checkout software was poor and pictures could not be made. It was very frustrating. Pickup took over 1 hour because of the difficulties taking pictures.

DAVID DICKSON 
Rating:
5.0

Nothing. I had a great experience. I would recommend this place to anyone who needed a rental.

Jeremy Dickerson 
Rating:
5.0

Excellent staff and service, I recommend them 100%, plus they are pet-friendly, thank you for all your help.

brigitte marin 
Rating:
5.0

Customer did not leave a comment.

Guile Nuvong 
Rating:
5.0

Customer did not leave a comment.

Gerald Siwy 
Rating:
5.0

Customer did not leave a comment.

Danny Pabon 
Rating:
5.0

Customer did not leave a comment.

Donald Wells 
Rating:
5.0

Customer did not leave a comment.

Anthony Madonia 
Rating:
2.0

Have newer equipment

JAVIER PEREZ 
Rating:
3.0

The pick up place itself was fine but the u haul website and app was horrible and unreliable

Kaylee Staine 
Rating:
5.0

Customer did not leave a comment.

Deann Vanwambeke-Strociek 
Rating:
4.0

Customer did not leave a comment.

James Leahy 
Rating:
5.0

Customer did not leave a comment.

Omar Hernandez 
Rating:
2.0

I had to spend 20 minutes removing all the snow and ice from the vehicle. I even had to use my own scraper from my own personal vehicle. I feel if your renting me a vehicle it should be ready to go

Terry Britt 
Rating:
4.0

Clean the inside of the truck. There were crumbs on the floor and crumbs and sticky gunk in the console/cup holders.

Debra Minnifield 
Rating:
5.0

Customer did not leave a comment.

Robert Holtz 
Rating:
4.0

Customer did not leave a comment.

Juan Sanchez 
Rating:
3.0

Inside of the cab area floor was dirty debris and stuff papers dirt on top of the dashboard there was some dried up baby wipes and a container of wipes smelled funny inside the person who was checking me out did not explain anything to me regarding anything to do with the contract insurance or anything else with the truck they have dogs inside their facility not only does it smell funny but dog hair is floating around everywhere and the dogs are barking not very professional but hey that's the way they want to run their business that's the way they want to run their business

William Arnold 
Rating:
5.0

Customer did not leave a comment.

DOLGION NARANBAT 
Rating:
4.0

Customer did not leave a comment.

Ramon Milla 
Rating:
5.0

Your online check in allowed me to pick up the van in five minutes. The van I ended up with was brand new which had the latest technology and comfort. Extremely happy with my overall experience!

Scott Weger 
Rating:
5.0

Everything was good.

Anothony Cesarone 
Rating:
4.0

Customer did not leave a comment.

Alan Thorsson 
Rating:
5.0

Customer did not leave a comment.

JOSEPH GROSS 
Rating:
5.0

Customer did not leave a comment.

Mary Elliot 
Rating:
5.0

Nothing at all it went smooth. It just to much turning it in after hours so next time I’ll be returning when you all are open. Lol

Chaquille Bennett 
Rating:
5.0

Nothing

Robert scesniak 
Rating:
5.0

Improvement in a more user friendly app process for checking out and return. Very nice people did assist at Arties.

Tracy Esposito 
Rating:
3.0

I got there before the location was listed as closed and there was no one there. I didn't realy want to do the online dropoff but was forced to.

Matthew Macaluso 
Rating:
5.0

Customer did not leave a comment.

BYRON BRIDGES 
Rating:
5.0

Customer did not leave a comment.

Pedro Mendoza 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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