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dong L.
Customer Reviews for Arties Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Arties towing location in Elgin made my move and experience easy and very accommodating for my needs. I am going to use them again this week. Thanks
Michelle S.Arties Towing provided great customer service. The vehicle was clean and in excellent mechanical condition. They were polite and answered all my questions regarding my rental. It was a pleasure to do business with Arties Towing. Excellent!
Felix M.Rental was very reasonably priced and process was easy.
sally S.Tener más carros
Crisanto B.This was by far the nicest and easiest place I've ever rented a vehicle or truck from. Definitely would use again
Isaac S.Hassle free. Loved the dogs!
John D.It was quick and easy placing an reservation online. The sales associate was professional, explained everything clearly and hooked up the trailer and disconnected it quickly. Great experience!
Thomas S.This location accepted a transferred ‘guaranteed†reservation from the West Dundee location at the last minute. I am very thankful that they did. Greeted with friendliness when an picked up the rental.
Terry P.Staff was very professional, great customer service deff going to come back to this location if i need to rent a uhaul again.
Luis M.The process was effortless!!
Dennis S.Thank you
James B.Everyone at Artie's Towing is great. They are very nice and offer great service. They have all the UHaul trailer and truck options needed for your move or whatever the occasion is. I have rented from other UHaul locations and Artie's is among the top. I have rented from them on two occasions and will use them again and refer my friends.
Robert C.Easy drop off
Guadalupe M.This was by far the easiest and most helpful rental I have ever rented. Super knowledgeable staff and great customer support. I would absolutely recommend their location to anyone looking for a van or truck.
JENNIFER I.Convenient, safe location. Very easy process from start to end.
Kenneth B.This was my first time renting a U-Haul truck. Artie's Towing was friendly and knowledgeable, answering all my questions. When I told them I was a little anxious driving a truck, they let me sit in one before I even rented. They explained what would be expected and how I should return the truck. Artie's Towing was very helpful, and I would gladly use them again for my storage or moving needs.
Michael W.Equipment was ready for pickup when quoted. Staff was very friendly and helpful. I would recommend this U-haul location.
Jerry S.Your phone checking and checkout software was poor and pictures could not be made. It was very frustrating. Pickup took over 1 hour because of the difficulties taking pictures.
DAVID D.Nothing. I had a great experience. I would recommend this place to anyone who needed a rental.
Jeremy D.Excellent staff and service, I recommend them 100%, plus they are pet-friendly, thank you for all your help.
brigitte M.Have newer equipment
JAVIER P.The pick up place itself was fine but the u haul website and app was horrible and unreliable
Kaylee S.I had to spend 20 minutes removing all the snow and ice from the vehicle. I even had to use my own scraper from my own personal vehicle. I feel if your renting me a vehicle it should be ready to go
Terry B.Clean the inside of the truck. There were crumbs on the floor and crumbs and sticky gunk in the console/cup holders.
Debra M.Inside of the cab area floor was dirty debris and stuff papers dirt on top of the dashboard there was some dried up baby wipes and a container of wipes smelled funny inside the person who was checking me out did not explain anything to me regarding anything to do with the contract insurance or anything else with the truck they have dogs inside their facility not only does it smell funny but dog hair is floating around everywhere and the dogs are barking not very professional but hey that's the way they want to run their business that's the way they want to run their business
William A.Your online check in allowed me to pick up the van in five minutes. The van I ended up with was brand new which had the latest technology and comfort. Extremely happy with my overall experience!
Scott W.Everything was good.
Anothony C.Nothing at all it went smooth. It just to much turning it in after hours so next time I'll be returning when you all are open. Lol
Chaquille B.Nothing
Robert S.Improvement in a more user friendly app process for checking out and return. Very nice people did assist at Arties.
Tracy E.I got there before the location was listed as closed and there was no one there. I didn't realy want to do the online dropoff but was forced to.
Matthew M.Everyone was very helpful and professional!
Vince A.We appreciate your service.
John W.They went over and beyond to help me out!
Beth R.Staff doesn't really seem to care about attending to U-Haul customers since it is primarily a towing shop. Had to unhitch the equipment myslef which would have been impossible if my wife had driven it over. Liability issue if the customer were to be injured -stupid.
Sergio G.• Clean the vehicles • Full Transparency when booking a Rental • Insuring Rentals are in proper condition mechanically sound and are with in todays regulations and industry & health regulations standards
NOUREDIN A.