Customer Reviews for Arrow Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Stacey was so helpful and knowledgeable about the whole process! Made everything about our move sooooo much easier!! Thanks Stacey :-)

Rating:

5.0

Everything was great and especially the staff--she was very helpful and informative, thank you!

Rating:

5.0

the front desk was very helpful and sweet. i have had other experience with uhaul locations that have been very unpleasant so this was out of the ordinary. she made it easy and convenient.

Rating:

5.0

Nothing, Stacey, her husband, Edward, and Rich were all beyond fantastic.

Rating:

5.0

The customer service here was phenomenal. They were so nice and accommodating. It really made renting a truck so easy and seamless.

Rating:

5.0

Great service. Felt welcome and they accommodated my request. Very professional! My new go to Uhaul dealer.

Rating:

5.0

Not a damn thing , keep up the great work , Appreciate the help at the last minute And Thankyou. Audry Mark M

Rating:

5.0

It was very convenient for pickup and drop-off. Thank you.

Rating:

3.0

Overall the location and customer service at Arrow self storage was great. The mechanical condition of the U-Haul truck was poor. The oil pressure light kept coming on, air conditioning blew warm, and a major vibration from the vehicle on the freeway. Honestly I used it for one trip and returned it early because I did not have time to deal with a broken U-Haul truck while moving over the weekend

Rating:

5.0

I think it needs a tuneup , not easy to start

Rating:

5.0

Great customer service as well!

Rating:

5.0

Audra was awesome with helping to rent a truck and set up storage rental. Awesome customer service.

Rating:

3.0

I was overcharged on the mileage by about 24 extra miles. I contact the location and was told it was accurate and it was on my contract. I took pictures of the odometer. The office location was not able to help. I contacted U-Haul customer service and they were able to confirm that I did get over charged and the office location made an error. They looked at the U-Haul milage from the previous person who drove the same truck and noticed the milage start was the same as when I got it. I did ask the office location to double check the milage of the last person who had to see if they accidentally made an error however I was told it was correct. I’m glad I called customer service and didn’t take the advice from the office location.

Rating:

1.0

Do not rent from Arrow Self Storage. The equipment they rent out is poorly maintained, and the customer will end up paying the bill. I rented a 15 ft. truck on May 19th for a local transfer. The truck was not clean inside; there was debris from the previous user and it was not swept out. More importantly, the truck is in poor mechanical condition. When you step on the accelerator, the engine revs excessively and the truck requires heavy breaking to slow it down. According to the contract, I drove a total of ten miles which is accurate according to my calculations. I put two gallons of gas in the truck since UHaul states that these trucks get ten miles to the gallon. I felt like I was being generous to put in two gallons. Instead, I was charged a $25.00 fee for not returning the truck at the same fuel level as when I rented it. That means that the truck got less than five miles to the gallon. I would hate to think what I would have had to pay in gas if my move was 20 or 30 miles in length. Getting less than five miles to the gallon and not letting the customer know that before renting the truck is bad business practice and very unfair. I don't know who is responsible for the maintenance of the truck, but I am certainly not, and I should definitely not have to pay the bill for a poorly maintained truck. When I called Arrow Self Storage and told them about the poor mileage, I was told that there is nothing they can do about it. I've rented UHaul trucks twice in the past month, and up to now I have had a good experience, although with a different rental facility (Desert Mercantile). If I run into this kind of problem again, it will be the last time I use UHaul.

Rating:

4.0

stearing is very loose

Rating:

5.0

Add a pick-up! Nothing I can see!

Rating:

5.0

Nothing, everything was super easy and fast. I will definitely rent from this location in the future.

Rating:

5.0

Excellent customer service and friendly

Rating:

5.0

Service and overall experience was awesome! Very convenient

Rating:

5.0

Great price

Rating:

3.0

I’m confused about how the advertised $19.99 cost got to $50.00 so an itemized receipt would be great. We refused all extras so that was very surprising to have it more than double.

Rating:

5.0

The young lady at the desk was very kind and happy to assist in all my needs for the rental

Rating:

5.0

The people at the storage facility were helpful and easy to talk to

Rating:

5.0

The customer service was wonderful!

Rating:

5.0

The representative at the facility was very professional, courteous and helpful..

Rating:

5.0

in and out like i needed to be.

Rating:

4.0

I was frustrated that I was "required" to return the Uhaul to the same location. This required me to drive out of my way, be charged extra miles, and have to pay extra gas, when that is a part of "Uhaul's convenience and having locations all over for pick up and drop off".

Rating:

5.0

Thank you guys so much! I didn't get the lady's name that helped me, but she was very nice and fun to chat with.

Rating:

5.0

The Mesa location @ Alma School Rd & Guadalupe is really great. Their customer service agent at this location was extremely helpful and friendly. I would recommend this Uhaul location.

Rating:

5.0

The customer service was excellent inside the building and the truck was awesome

Rating:

5.0

Nothing

Rating:

5.0

Amazing experience and the employees were friendly and extremely helpful.

Rating:

1.0

Charged me for gas even though I put gas in to where it was at. Advertised for a truck for $19.95 and only had the $29.95 truck.

Rating:

5.0

Nothing Staff was very helpful great job

Rating:

5.0

website and app need significant interface upgrades.

Rating:

4.0

Truck was difficult to start. Low on gas. Check in process was tedious but the lady in the office who helped me Saturday was wonderful.

Rating:

5.0

Nothing noted. The customer service was excellent!

Rating:

3.0

Small facility need more supplies. Had no shrink wrap. The attendant was very professional, friendly and polite

Rating:

5.0

James at Arrow was most pleasant and accommodating. While out of Arrow’s control, this is the second time recently that I’ve rented a truck from U-Haul and neither time has U-Haul gotten the dolly request correct. This time I ordered a furniture dolly and an utility dolly and only got an appliance dolly. It would have been an even bigger problem for me if my brother had not had an utility dolly I could use.

Rating:

5.0

The human interaction here was exceptional. They were the perfect example of great customer service and experience. However, using the U-Haul phone app to pick up after-hours was a nightmare. I don't have enough space to describe all the ways it went wrong. It took 45 minutes from when I arrived to when I pulled away with the truck. This included entering all my personal information three times and waiting 10 minutes for a chat representative to tell me my rental was approved. I feel bad for this U-Haul location having to be associated in any way with the U-Haul app.

Rating:

3.0

Picking up truck on the 24/7 app is a bit of a nightmare. The photo wouldn’t register our ID, so when we had to do it manual, the customer service rep had to call and wake up 2 different members of our family, at 7:15 am to verify ....whatever info. What a shit show. It took us 50 min total to get the code to unlock our truck. #callpenske

Rating:

5.0

Easy friendly transaction.

Rating:

4.0

This comment is for Uhaul not a location. I reserved a truck in advance. The day before my move I received a call saying no truck is available. A day after I had a reservation they had a truck for me. This is easy, do not rent a truck if one is not going to be there! This was very inconvenient for me and nobody cared.

Rating:

5.0

The staff are friendly, informative, and helpful with the UHaul applications. They are caring and customer focused. I recommend future Renters to see Arrow Self Storage for UHaul service.

Rating:

5.0

Attendant was professional and had everything ready when I arrived for pick up. Happy to see the vehicle clean ...windows, mirrors etc.

Rating:

5.0

The woman at the front desk, WISH I COULD REMEMBER HER NAME, she is absolutely phenomenal. She’s a blonde woman and she said she was from PA if that helps you at all. She was so helpful, she answered all of our questions without hesitation and with a smile on her face. Great, great people skills. GIVE HER A RAISE!!!

Rating:

5.0

Excellent service here. Truck only had 35k miles, clean interior and still smelled “new”. James was great, very helpful.

Rating:

5.0

Nothing. The guy working the desk was awesome.

Rating:

1.0

over charging for the service

Rating:

5.0

Very personable attendant.

Rating:

5.0

Thank you

Rating:

5.0

Great

Rating:

5.0

Arrow Storage knows customer service! Very happy with this location. They are very accommodating to customers.

Rating:

5.0

Amy was outstanding in every way. She made this a pleasant rental experience from beginning to end. So helpful, friendly and informative.

Rating:

5.0

No problem making arrangements for a rental truck. However, the 10' truck was not available, so they arranged for me to have a 15' truck at no additional charge. The truck was ready for us to pick up at the date and time needed.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Excellent and friendly customer service

Rating:

5.0

The 10 foot truck was located at a storage place around the corner from me! The staff were friendly, helpful and the place was CLEAN!