Person attending the uhaul location was not helpful and told us he had to leave when we arrived. This was at 1:15 pm and we were told by uhaul that the hours there were 1pm to 5pm. Another customer was told there was no more room to put his returning vehicle within the gates.Kenneth M.
Customer Reviews for Arrow Pawn & Jewelry #3
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I scheduled to pick my Uhaul early in the morning weeks in advanced. I had friends, family, and professional movers ready to go at 8 am at my house. I got a call about 15 hours before that no Uhaul would be available until 10 am. I was scrambling to change plans and push everything back. Next morning I arrive at 9:45 to pick it up. No Uhaul in sight. We were told there was a scheduling error with no idea if we could even get a truck that day. I sat on hold with Uhaul customer service for over an hour before I hung up when the truck pulled in the parking lot at 11:30. All of our friends, family, and professional movers had been waiting at our house during this time. I was crying and having a mental breakdown. The man at the pawn shop was exceptional and very transparent the whole time. This was NOT his fault- it was directly on Uhaul scheduling. I will absolutely never use Uhaul again.Sarah O.
We received horrible service from U-Haul. This is the second time we have requested a truck well in advance, and the truck was not available. On Friday afternoon, we went to pick up a non-existent truck. We then had call four different times to have someone actually try to help us. Then, we could only get a 10 foot instead of a 15 foot truck and had to drive 30 miles out of our way in Friday rush-hour traffic to pick up the truck. Having to do all of that put us three hours behind on our moving plan. We will never use U-Haul again.Peter M.
Everything was horrible the truck was leaking oil, jumping while driving, and was not that clean in inside. Also the latch couldnt lock the uhaul so i had to leave my uhaul open over night.Chassity D.
El cliente no dejó un comentario.Kamilah S.
El cliente no dejó un comentario.LAURA W.
El cliente no dejó un comentario.JOHNATHAN K.
El cliente no dejó un comentario.James W.
Poor customer serviceTONIA B.
There were no signs so we had to walk around the whole building to find the drop box. QR code did not work so I had to call for help/assistanceKYLA M.
El cliente no dejó un comentario.WILLIAM C.
El cliente no dejó un comentario.STEPHEN L.
Key drop off box was hard to find and not in plain sight.Brandon C.
El cliente no dejó un comentario.Benjamin B.
El cliente no dejó un comentario.Marchell H.
Great customer service. Willingness to go beyond expectations. Very friendly atmosphere.RICHARD J.
El cliente no dejó un comentario.TERINA N.
El cliente no dejó un comentario.Rafael A.
Uhaul in general sucks, I will never rent again... hello penskeVINCENT D.
El cliente no dejó un comentario.TERESA W.
El cliente no dejó un comentario.Alexander C.
This place was friendly but weren't very familiar with doing a rental. The main uhaul facility was only a mile up the road so I could not understand why I had to pick up my truck at a pawn shop.Robert K.
Very efficient and friendly place.Thomas P.
El cliente no dejó un comentario.STEPHANIE ANN R.
Give us the things we requested in the original contract. Don't give us a run around. Admit when errors have been made. Refund our money appropriately. Don't say we won't be charged and then charge us.Travis H.
El cliente no dejó un comentario.EDWARDLEWIS W.
The guy was very helpful and informative. He knew a lot about uhaul and was able to answer all of our questions. He helped us pick the best options for US.Jasmine W.
The staff is friendly and very professionalFelix B.
This Capital Blvd location staff is outstanding in excellent customer service, attitude and are extraordinary people. They deserve a RAISE!!!Leila K.
Great serviceReggie P.
Again, this was not per chosen drop off location. It was once again randomly assigned to me. Again a very big inconvenience and very unprofessional.Randolph A.
El cliente no dejó un comentario.Stephen P.
El cliente no dejó un comentario.Carl Z.
it took way too long to rent (45 minutes!).Even after all appropriate information was preloaded online. The truck had lots of sand in the bed and there was what looked old food on the seats in the cab.STEPHEN H.
El cliente no dejó un comentario.Timothy D.
Tried to return the vehicle after hours. Using the Uhaul app the location option did not work. The pawn shop personnel informed me that the location equipment was not working. Made for an inconvenient return.Keith F.
I order 3weeks in advance. 12 truck got email day before they had give me a 16 cause didn't have 12 .arrived in morning to get truck . In it was only a 20 truck . Which was way to big.Denise D.
El cliente no dejó un comentario.Melanie C.
It was extremely far for me to drive. I passed three UHaul stores with many trucks before arriving at my pickup spot. The phone service is horrible in the area so mobile pick up took a long time. The U-HaulRRuss D.
El cliente no dejó un comentario.monique J.
El cliente no dejó un comentario.DaWayne H.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.keisha R.
El cliente no dejó un comentario.MARKIETA W.
The Uhaul portion of this business was not well marked. There was not much room to park and nobody available to helpCYNTHIA H.
The drop off was taking too long. He was moving the truck several times and had to retake pictures. I was waiting patiently and was not told that he was finished untill I asked. I could have been on my way and he could have done most of the tasks after I had checked in.wayne S.
El cliente no dejó un comentario.Sharon H.
El cliente no dejó un comentario.Rodney B.
The appliance dolly was not in the back, no phone call or notification to announce could not accommodate. The truck was newer and was in great driving condition!!! The only problem was it was parked front facing into a dark back alley, and it took a bit to maneuver out.corey E.
It would be nice if uhaul makes it clear if you're picking up a truck from a "self service" location. I was born last century and assumed there would be a human to give money to in exchange for keys to a truck. Many thanks to the rep on the phone who had saintly patience talking me through the process of using my phone to get the keys.Perry H.
Truck was difficult to get out of parking lot due to being parked in the back of the lot with cars parked around it from business beside it. I had to wait in the truck for almost 1/2 hour after getting the truck because I could not get through due to limited space for passing on the drive out of the lot. I called uhaul three times following pickup as I wanted to verify if I could drop off at a different location, free of charge due to these issues and after pressing â€œ3â€, half an hour passes without an answer. Once I returned the truck, the app would log me out every time I submitted a picture and would make me start over. Tried the app on my bfs phone and ended up with similar problem, but despite location services being enabled, wouldn't track our location to return the truck. Finally got a hold of someone at uhaul after almost an hour of trying to return the truck at drop off location and she was extremely helpful. I have rented uhaul many times in the past and will not be doing so again with the app. Wasn't worth the aggravation.Natalie W.
El cliente no dejó un comentario.Murad A.
Best renting experience ever. Friendly staff. Answered all my questions. Continue your great serviceJoe M.
I went to a storage facility and they told me to schedule the rental on the app, so I scheduled the rental over the app. The app is terrible, it doesn't work right, I couldn't change the location of the drop off, add a dolly to the rental, etc. I called the U-haul 1-800 number and waited on hold for 20 mins so I drove back to the storage facility and they gave me the number for the U-haul regional manager Eric Petit (first name may have been Mike) He was the rudest person I have ever spoken to on the phone, was not helpful, and acted like I was I bothering him by calling him. Anyway, he told me he would reschedule the rental, add the dolly to the rental, and call me back once he had done so. I never heard back from him, never got the rental rescheduled, and never got the dolly. So while the location I picked up the truck and returned it was fine, and the truck was clean. I will not be using U-haul for my next move simply over the negative experience I had with Mr. Petit. I will pay the extra money to Ryder or Enterprise to not have to deal with the headaches or the rudeness.matt W.
The truck smelled heavily of cigarettes. Other than that, everything was ok.Dawn A.
El cliente no dejó un comentario.Roman B.
The only issue I ran into was trying to perform the mobile pickup at 12pm. I converted my order to the mobile but when I arrived and attempted to pick it up, the online site kept looping between pick up your truck and my only option was to â€œLearn Moreâ€. The UHAUL person was not there until 2PM, it wasn't a huge deal but a little frustrating. The UHAUL person ended up converting back to the traditional because the mobile pickup was not working.Michael V.
El cliente no dejó un comentario.William E.
El cliente no dejó un comentario.Billy G.
El cliente no dejó un comentario.Randall R.
I would say it would be great if the rental process could be faster, but renting a very expensive vehicle to a stranger is quite a big deal. I'm sure a person's driving record and credit card need to be carefully approved.JOHN W.
Pick up pricess was difficult as they had not prepared the order online.Brad C.
El cliente no dejó un comentario.Leslie H.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.pauline K.
The customer service my daughter received at this location was horrible. I booked the Uhaul rental through the 800 number. When my son in law went to pick it up, he was told he could not. Everything I was told while placing the order, my son in law was told was wrong and would not work. When I spoke with the lady at the location on the phone, she was rude and condescending. It was not a pleasant experience.Dawn M.
El cliente no dejó un comentario.MICHAEL B.
I would have rated this below average except for the people who tried to help me. I had an above average length of time to check out despite doing all the pre checks on line prior to attempting to pick up the trailer. Seems very little of the information I was asked to pre enter was passed on to the rental agency. The there was confusion with the paper flow process by the first person who tried to help me. Angela was very apologetic at the end for all our issues. You need to provide better process training and make things user friendly for agencies who do U Haul rentals as a secondary business. I also want to compliment Jordan Murray from the Mechanical Blvd store in Garner, NC. He stepped in to offer the agency some processes help when my needs for the trailer changed within an hour of the rental. He is a very good U Haul representative..Tom K.
El cliente no dejó un comentario.STEPHEN K.
El cliente no dejó un comentario.Cory B.
They were very helpful and friendly at this location. I truly appreciated one of the guys taking the time to help me figure out how to get the hand truck into my car. I will definitely use them again in the future and recommend this location to others. ¡Gracias!LAWREN W.
The truck needs work to the transmission and/or motor. It had shifting issues and ran really rough. I would not have been comfortable driving it more than a short distance.Kellie B.
El cliente no dejó un comentario.anne W.
They did not inform us that there would be a $100 wrong destination charge. If we would have known this we would have taken the trailer 15 miles down the road to the original destination. This should have been stated instead of just charging my card! Won't be using U-Haul again.Rodney H.
El cliente no dejó un comentario.judy M.
The location of the unloading was across the street from a uhaul dealer yet you would not let me turn it in there. I had to drive 5 mile out of my way to turn it in.larry Y.
Give pick up site more equipment to lease,louis G.
People were nice and helpful. Location is good. Truck was ok. Check engine / oil light was onAtif G.
Friendly service and truck was ready when promised.KAREN T.
El cliente no dejó un comentario.thomas C.
El cliente no dejó un comentario.KARLYN M.
My only complaint is that the windows were so dirty it was difficult to see on coming traffic without rolling down the window.Brian C.
El cliente no dejó un comentario.PAUL S.
El cliente no dejó un comentario.vernon W.
El cliente no dejó un comentario.THERESA M.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.Edward M.
El cliente no dejó un comentario.Emmanuel Z.
I was impressed with the site, the truck, and the service. I especially appreciated the fact that the store owner came in an hour early to help me, since I had to be on the road early in the morning. I definitely give the entire experience a two-thumbs up!!margaret S.
El cliente no dejó un comentario.Kimberly C.
El cliente no dejó un comentario.SHANE G.
While I was pleased with my truck and state of my storage unit, I was not impressed by the customer service. To be quite honest, I'd expect a company that works with people during one of the most stressful things they can do would be better at communicating and relaying important information. One good thing I can say is that it was all worked out but there were mistakes that could have been avoided if the correct information had reached me.ERIN J.
Would use Arrow Pawn again. Most professional. Made it easy.louis G.
El cliente no dejó un comentario.CORINNE N.