Customer Reviews for Army Navy Store
(U-Haul Neighborhood Dealer)

102 reviews

68 Beal Pkwy NW   Fort Walton Beach, FL 32548

(850) 581-7211

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 11:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 581-7211

68 Beal Pkwy NW
Fort Walton Beach, FL 32548

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 11:30 am–4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Julio Perez 
Rating:
5.0

Customer did not leave a comment.

Omar Jones 
Rating:
3.0

Customer did not leave a comment.

Janice Berg 
Rating:
3.0

Ensure vehicle is cleaned, engine serviced (oil changed), and fluid levels topped off.

Edwin battiste 
Rating:
5.0

Customer did not leave a comment.

SueAnn Pearson 
Rating:
5.0

Not much. They have it all together.

Pete Peters 
Rating:
3.0

Customer did not leave a comment.

Marcus Paden 
Rating:
5.0

Customer did not leave a comment.

Michelle Moclaire 
Rating:
4.0

Customer did not leave a comment.

amanda tisza 
Rating:
3.0

Customer did not leave a comment.

christopher rogers 
Rating:
3.0

Customer did not leave a comment.

Anthony Snyder 
Rating:
5.0

Great customer service. They went the extra mile and helped me when my I didn't have a phone charger; I would otherwise have been stranded. A personal thank you.

Amanta Tisza 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS SMITH 
Rating:
5.0

Customer did not leave a comment.

Shannon Masters 
Rating:
3.0

This neighborhood U-Haul location did not have the flat dolly that I had ordered in my online reservation, so I was forced to move without one. Not cool U-Haul…..

Rick Freshwater 
Rating:
2.0

Customer did not leave a comment.

ROBERT NITER 
Rating:
5.0

Very accommodating and professional

BARBARA STEPHENS-EDGE 
Rating:
5.0

Is excellent

Anthony Galli 
Rating:
5.0

Super nice service

MICHAEL SMITH 
Rating:
5.0

Customer did not leave a comment.

CamLea Nitschke 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY COONER 
Rating:
5.0

Customer did not leave a comment.

DWAYNE DAVIS 
Rating:
1.0

Customer did not leave a comment.

JAMIE HORD 
Rating:
5.0

Customer did not leave a comment.

David Rehnert 
Rating:
1.0

The worst location I’ve ever dealt with. I just May never use uhaul again.

Jerry Arteaga 
Rating:
5.0

Customer did not leave a comment.

Patricia Pfeifer 
Rating:
5.0

Customer did not leave a comment.

Lauren Knight 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY JARVIS 
Rating:
5.0

Customer did not leave a comment.

KYLE SCHOOLCRAFT 
Rating:
5.0

Customer did not leave a comment.

Jonathan Vulcano 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER FLYNN 
Rating:
5.0

Everything went very smooth. The man I dealt with at this location was extremely kind, very helpful, and completely professional at the same time. Exactly what I look for when I’m dealing with someone. Thank you!!!

Taylor Crongeyer 
Rating:
5.0

This location was great! Great ppl!

MICHAEL MOSES 
Rating:
4.0

Although the truck was heavily smoked in and had that nicotine smell, it was overall a very good experience. The employees were very nice people.

FROSTY TREAT 
Rating:
4.0

All good for me

adilson campos 
Rating:
4.0

Overall great experience! The van smelled very very strongly of smoke, when it was a non smoking car.

Tatum Morris 
Rating:
3.0

No where to park your uhaul and didn't really even seem like a uhaul place. Not identified easily.

Micah Burgireno 
Rating:
5.0

The 24/7 could be a little easier for those of us not cell phone savvy

Mike Ewing 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EWING 
Rating:
5.0

The Army Navy ft Walton fl store, Midway-mini storage and Live Oak Trading store locations near Navarre Fl were great. As were all the U-Haul phn contact offices. I lost two reservations due to renters not bringing their vehicles back in time, but u-haul tried their best and got us back on schedule. We would not even think about using another company now. thank you, nick from Navarre Fl.

Nicholas Lombardi 
Rating:
4.0

Kind, clean, neat, and quick. Great service! Thanks, again!

TYRIANA DAVIS 
Rating:
1.0

Scavenger hunt to find the key pick up location then back and forth to the truck location across the hwy. Cup holders were sticky and filled with spilled crap. Truck ran fine like most trucks but the pick-up process was miserable.

David Cangemi 
Rating:
5.0

The Army/Navy Store employees went above and beyond to help me out. They were excellent.

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

Tina Sullivan 
Rating:
5.0

I have used Uhaul 11 times in the past 9 years. This, by far, was the worst experience I have had. The pickup went very well and very professionally handled. The drop off was ridiculous. Call me for more information if necessary.

Anthony Durant 
Rating:
3.0

Help with compensation. And due to the truck being not checked before I got in.. dont charge customer full price.

AUBREY TYLER 
Rating:
5.0

The people that I rented it from were really nice!

JOSEPH GARCIA 
Rating:
3.0

Customer did not leave a comment.

LAURA MUEHL 
Rating:
4.0

Mileage too high!!!!

Tracy Campbell 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MOCLAIRE 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MOCLAIRE 
Rating:
5.0

Customer did not leave a comment.

dieter bucher 
Rating:
5.0

Customer did not leave a comment.

CAMERON SATHNGAM 
Rating:
5.0

Professional and assisted with any questions I had, explained everything I need to know about my responsibility with the truck.

teresa laRoche 
Rating:
3.0

I was told the rental was 24/7 pickup and this didn’t happen! We waited 2-1/2 hours for the store to open.

Francis Harpole 
Rating:
5.0

Customer did not leave a comment.

RONALD BERNARD 
Rating:
5.0

Staff was friendly and helpful, easy and convenient

Pakwan Sawangsang 
Rating:
5.0

Extremely professional and kind. Made me feel important as a client!

Matthew Peterson 
Rating:
5.0

Customer did not leave a comment.

Samuel O'Leary 
Rating:
3.0

Customer did not leave a comment.

Jose Sanchez 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SAWKA 
Rating:
1.0

THIS WAS AN AWFUL EXPERIENCE THEY CHARGED UP FOR 50 MILES WE DID NOT USE AND AN AFTER HOURS FEES THAT WAS NOT ACCURATE SO $70 THAT THEY STILL OWE US AND THEY WILL NOT CALL US BACK. OUR BILL WAS 324. THAT IS INSANE. OR A DAY AND A HALF LOCALLY. I AM LIVID. I WILL NEVER USE THIS LOCATION AGAIN.

LaDonte A King 
Rating:
5.0

Customer did not leave a comment.

JAMES PATTON 
Rating:
4.0

Customer did not leave a comment.

Gregory Bigger 
Rating:
3.0

Customer did not leave a comment.

Jennifer Benedict 
Rating:
5.0

Customer did not leave a comment.

Brian Vass 
Rating:
5.0

Customer did not leave a comment.

CLINT TAYLOR 
Rating:
5.0

After hours drop off.

Mike Stewart 
Rating:
5.0

The army navy store location is awesome the people running it are down to earth and great people

Brice Cook 
Rating:
3.0

The online check in process was a nightmare. I finally got my truck an hour late.

Heath GAMBLE 
Rating:
1.0

I called to refund my money for the incomplete checkin and he told me to call uhaul so They told me to call him and had mo history of the 3 support calls I made. I returned the truck perfect.

John Davis 
Rating:
5.0

Customer did not leave a comment.

lb smith 
Rating:
2.0

Renting a truck through the phone is a terrible experience.

Elizabeth Byrd 
Rating:
5.0

Customer did not leave a comment.

Brian Daniels 
Rating:
5.0

Very Fast and Efficient. Would highly recommend.

Glen Larmore 
Rating:
5.0

Customer did not leave a comment.

Mary Day 
Rating:
1.0

Had to go to another store after I called 800 number on my paperwork that said the first place was the drop off center then they sent me to another store where it was closed, which I understand on a Saturday, but didn’t have any wheel chocks to keep it from rolling out in the hwy so had to find dirt to pile up under wheels. Would be nice to have a set of wheel chocks on those trailers, no jack on trailer so had to set on touge which helped make it slide since it was on a slope.

Ryan Shirley 
Rating:
5.0

The people at this location were very friendly and helpful. It was nice having pleasant customer service.

Joshua Theiss 
Rating:
4.0

Customer did not leave a comment.

Linzy Clark 
Rating:
3.0

Customer did not leave a comment.

Luis Collazo 
Rating:
4.0

Customer did not leave a comment.

John Murphy 
Rating:
5.0

Customer did not leave a comment.

Daniel DeRoberto 
Rating:
5.0

Customer did not leave a comment.

Dawn Rogers 
Rating:
5.0

Customer did not leave a comment.

Michael Odom 
Rating:
4.0

Initially there was a mix up as to where u was to pick up the truck. It was resolved an I was on my way.

CHRIS LANGSTON 
Rating:
5.0

cool location, equipment clean, team atmosphere

Edwin Halstead 
Rating:
2.0

So I was charged an additional $47 .93 for a couple of leaves and because I had forgotten to do a check in on the app. A phone call to remind me about the check in would have been nice since I was very busy and did not recall that was a thing. The amount is ridiculous.

Cathrine Bess 
Rating:
4.0

Tried to pickup early using my phone and could not get on uhaul web page. Called 1-800 number for help.and got transferred 3 times. Thank God for the uhaul center down the street. They were able to do check in for me and I was able to go back and pick up my truck

R. Gill 
Rating:
5.0

Great service

Jordon Robinson 
Rating:
5.0

Customer did not leave a comment.

John Gilchrist 
Rating:
5.0

Brandon Bishop was very helpful and pleasant. His staff was also amazing . They made my first time experience with U-haul amazing.

Yvette Saiz 
Rating:
5.0

Customer did not leave a comment.

Deborah Wiggins 
Rating:
3.0

Lighting in parking lot return box area is sketchy at best

MARK FOUGHT 
Rating:
5.0

Customer did not leave a comment.

Westley Dogan 
Rating:
5.0

Customer did not leave a comment.

Rina Castillo 
Rating:
5.0

Customer did not leave a comment.

Benjamin Whitten 
Rating:
5.0

Customer did not leave a comment.

BEN WHITTEN 
Rating:
5.0

Everything went smooth and friendly customer service.

Troy Petrich 
Rating:
5.0

Customer did not leave a comment.

bujean mann 
Rating:
5.0

Customer did not leave a comment.

Petronilo Rodriguez 
No reviews have been submitted for this location.

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