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Robert F.
Customer Reviews for Armour Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online return process was difficult to navigate but we got it done.
PHIL R.I’ve been with Ken and his team for over 10 years. I never had any issues or worries with my property at hi location. Thanks guys!!
JAYSON J. | Overall ExperienceGreat service
JOHN K.Clean inside the truck.
Darcey S.Great service from Nicole!
Freddie D.Excellent service. Everything done in a timely; friendly fashion
KEN J.After hours drop called when arrived. No answer or instruction anywhere ast to where it should be left. If its street parking for drop offs maybe put up a sign to inform ppl
Nicholas D.The dropoff location gates were closed and locked, with no one around to return my truck. I had to drive it back to my home and return AGAIN in the morning to drop it off. The incompetence and complete lack of customer care is unbelievable. If you can - go elsewhere!
Kelly K.This man was AMAZING!!! we just moved from Victoria BC and the customer service in Victoria was awful, in fact it was so bad that I couldn't rate. This time was a complete 180â°. The gentleman was soooo nice and good to work with and was FRIENDLY!!! AND PERSONABLE!. I can't say enough good things about his customer service. I won't rent from anyone else if at all possible.
Elita Y.Truck was great and good on fuel, they were very nice and helpful
Scott S.Eas drop-off with lots of room in the yard. No issues and in and out in 5 minutes.
Jonathan H.Thank u for your great servus
JOHN K.Very friendly & helpful staff, she even unhooked the trailer. Well stocked office with many moving essentials. (Locks/ dollies/ mattress covers)
tim K.Customer service was exceptional. Very well mannered and polite.
David R.Site was close... So no review to be made.
Gabriel A.Truck was dirty inside and out side and the bed. Service was quick but they could have spare some time cleaning the equipment.
Mohit C.I warned the customer service the truck I got was in poor condition within a day. I dropped it off and they asked again what shape the truck was in, I said poor as described above. They said they already had it rented out again going to Calgary. Feel terrible for the next guy.
Austin T.Other then the computer glitches,my experience was Great ,,Friendly staff,,very welcoming
CYNTHIA W.Was a great experience start to finish!
AMIE T.Nothing
mike E.Fast computers systems
JOSEPH C.Staff was very helpful and pleasant to deal with. When I need another move I will definitely use them again. Thank you
Ross A.Good service and she's so welcoming and friendly 5 stars!
Adham H.all good
Kris Y.The staff are awesome and good people .I would recommend this company and facility to anyone. Nicole is great to deal with and has a great personality and well as great customer service.The owner is a very nice man and is willing to help with anything if you need assistance. I would definately rent a storage unit again if needed so. Thanks sheryl taylor
sheryl T. | Overall ExperienceCustomer service is great here She is always helpful, explains everything and always has a smile
JACQUELINE M. | Overall ExperienceService was awesome.. thanks!
Cori W.Need some sort of jack there to help unhook trailers. The 8X12 trailers are very heavy and could very easily cause a back injury or crushed foot
Darcy G.Wonderful trailer,I would rent again. I will be using uhaul for a future move as they have the right stuff ar a good price. Thanks to the gal at the front order area for double checking my trailer hook up.
Brian M.Truck was dirty but otherwise everything met our expectations.
Michael Z.Most rentals, the exterior is quite dirty. It would be nice if mirrors and windows were clean
Stewart B.All of my issues had nothing to do with the staff at armour storage. However I had multiple issues trying to get into the app to get the code for the lock box to get the keys. I ended up sitting on the phone with support for a hour and didn't get anywhere. I even tried using a different phone. I had to wait for the place to open and that made me late for meeting my new landlord and even more late to get started on packing up the truck. This caused me to have to rent the truck for an additional day and U-Haul was very fast to take more money. Including a $60 charge that couldn't be justified.
Calvin F.I have used this storage facility many times and for many reasons will continue to go back, it is clean organized and maintained, but most of all because Nicole is so awesome to deal with.
Trevor W. | Overall ExperienceDon was wonderful! He met us at Five Star Transport as we were told he would and was both friendly and professional! I would definitely use this company again.
RICHARD G.The unit I thought I was getting was not at this loction. If the location changes more notice needs to be given to the cstomer. Staff was excelent! 2nd time there evey time has been great
WINSTON C.Its all good. Friendly management
Arnie R.I dropped off after hours and was not aware I had to fill out/process the return at the location as it wasn't specified in the text message with the link.
victoria F.friendly and fast service
ROBIN R.Windshield was so dirty I had to wash it to see out. The hood and light were full of bugs. The inside dialog on drivers side was at 49 psi instead of 80 psi. The check engine light came on and I was told to keep driving. The passenger door was previously damaged and we had to fix so we could hear each other.
LOUISE S.Not much. Everything was awesome. Friendly staff. And very helpful as well.
marianne H.Reception desk was very pleasant, efficient and clear. Great experience. Thank you
HARVEY T.The fal I spoke to Nicole was awesome. I must have called her 5 times with various questions and everytime she was professional, friendly and very knowledgeable! Was a pleasure dealing with her!
Christopher G.Great understanding friendly service. Easy to use truck.
Dale M.My overall experience was great. The staff was kind and very helpful. The prices where very affordable. I give this business 5 ⭐️ stars.
RHONDA J. | Overall ExperienceBeen with them 4 years and it was great I go there all hours of the day and night never any issues will always return to armour storage
JASON M. | Overall ExperiencePlease note that during the winter snow accumulated on the south doors of our unit (#210) & ice developed resulting in us not being able to access our items on that side. Better snow removal at base of south side doors is highly recommended.
MICHAEL N. | Overall ExperienceAll of my stuff got stolen from my vehicle and vandalized
timmothy Y. | Overall ExperienceGreat affordable storage! Will utilize again as needed!
CHISTOPHER B. | Overall ExperienceStaff was knowledgeable, friendly and accommodating. I would refer others and use this business again.
Rafe B. | Overall ExperienceGreat service! Good experience:)
Linda D. | Overall ExperienceWe are very happy with the service we were provided; we always felt our trailer was stored securely. Any questions we had were answered quickly and accurately by the staff. We removed our trailer from the storage facility because we purchased a lake lot where we can leave our trailer year round, but should we ever need storage in the future we will definitely return to Armour Self Storage. Thank you for your services
JESSICA C. | Overall ExperienceThank you Nicole for your friendly and professional service. Thank you Ken for your help. Sincerely Julia.
STEVEN B. | Overall ExperienceEasy access, prompt snow removal, reasonable. Will definitely recommend to others.
RON L. | Overall ExperienceGreat staff and very helpful. Thanks for helping change my reservation request Nicole it was much appreciated
Dolly H. | Overall ExperienceClean and easy, only issue is that concrete lip at base of door, could use a edge piece so dollies roll a bit smoother, that's it.
Tim P. | ReservationSafe and secure!
Privacy R. | First ImpressionsClean unit - well maintained and monitored
Privacy R. | First Impressions