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Nicholas C
Customer Reviews for Armour Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Able to drop off trailer after hours. Using the app it was seamless.
Daren EServicio al cliente de excelencia.
Patricia TJust be patient when costumer is overwhelmed and exhausted from moving. I couldn't remember my current home basement rental address with me at time of rental. I don't ever use it for my postal mail and only knew part of the address. I just felt that the receptionist seemed a bit impatient with the rental process. I was extremely exhausted from my move and felt a little embarrassed in front of a friend who was with me. I would have appreciated a little more understanding and kindness towards that situation. Just to keep that people have alot going on a little kindness and patience can be greatly appreciated.
Linda MGood stuff here
SIMON ZGood deal.
Chris TIt was great. The girl at the counter was amazing. Very friendly and knowledgeable. I definately would and will recommend to anyone who needs to move.
MARCELLA DNothing lol
BARBARA DI did a late drop off so can’t really rate
Faith B¡Gracias!
Raymond CWe were charged for 10km overage but were not compensated for the additional fuel in the vehicle (pickup at 3/4 tank, dropoff at 7/8 tank), this soured our experience. Additionally the condition of the tires was not appropriate for winter, there was slippage at frequent times during both in-town and highway travel.
Donald VAwesome service thank you
CLARENCE PSuper customer service. Pleasant and overall very helpful.
DENNIS WMad about them taking all my money for deposit and I didn't have anything for gas therefore being charged 59$ extra for gas.
Joleen CThe staff are fantastic!!! Rented a uhaul twice this week and both employees were very pleasant to deal with. Great service. Thanks again
Stephen SOutstanding Customer service.
Patricia TThe heater fan only works on the high setting
Michael PVehicle was fine.... customer service .... what customer service they didn't give me the time if day until i started bitching.. a customer shouldn't have to get to that point before you pretend to give half a damn.... won't use again
Alexander PSo glad I don’t need to own a truck thanks to UHaul!
Dennis MLubricate jack foot 😁
Todd Da pleasure to deal with Nicole at your Fort Saskatchewan location
Ben JEasy to find and well organized
Larry DDon't change, your doing great
Daniel JEasy pick up and super easy after hours return. No issues
Mark JThe gentlemen working for U-Haul was great!!
Larisa DNicole was excellent to deal with, very organized and helpful.
Darrell Msecond time renting the cargo van. Was well pleased with the equipment. Los empleados fueron muy amables y serviciales.
Roy ANichole at Armour storage is amazing, she has been renting out and has helped me out for the past 9 years. She has shown me how to rent uhaul and even helped out to rent the correct size storages units. Thank you for the awesome services.
Karel PThis was by far the best rental experience I have ever had, everything went smoothly, no trouble whatsoever. Nicole was knowledgeable, efficient, and patient with my too many inane questions about times, rates etc.
Bradley NCustomer service was great and very professional
Danielle RThe woman who processed our rental was fantastic and made sure we had the trailer hooked up properly. She gave us good advice and was friendly to deal with. There is also a large area to pick up the trailer so it was not intimidating for a first timer.
JAMES JFix the on hold call back after hours prompt to have an agent call back to my phone by pressing 1. It does not work!
DOUGLAS MThe Fort Sask Rep was great very knowledgeable and extremely helpful. Kudo's to the Staff in Fort Saskatchewan.
Raymond JWell I drove a whole 6 kms and should of only been charged 4.74 instead of almost 8 dollars
Jessie DNicole was very helpful . Yea Nicole.
Bertram Cit said the uhaul truck was to be returned Wednesday, which it was. I was still charged a 60 dollar late fee. Maybe i'm overlooking something. In addition the lady at the Cranbrook location was rude.
Andrew MCruise control would be nice but overall the vehicle preformed very well.
BOB BInstall better computers for the staff.
Victor RThank you so much.
Pacifique NUHaul switched the vehicle I had reserved a week in advance, apparently informing me via voicemail. I didn't get that message, and when I showed up for my vehicle, the one I reserved was not there and was not available. Not OK. The vehicle that I did get, a cargo van, had dirty windows and mirrors, to the point of being unsafe. I had to stop on the highway and clean them myself. Otherwise, the vehicle performed well and I got my job done. I might look for another rental company next time.
Graham SThe person at the shop was extremely friendly and helpful.
Justin MClean the bugs off the windshield lol.
wayne mCheck equipment a little better, the drivers mirror almost flew off so I had to perform a little maintenance to make sure it didn't. I also had a he passengers mirror cause some problem. I informed the young lady I the office on return of the truck. Other than that it was all good
Raymond Jthis location does not have a large inventory of equipment, but the service is excellent - professional and thorough, but also personable. Nicole is great!!!
Leo VEverything went really well.
Gail HEnsure your booking online is accurate! We booked for Ft Mac PU and drop off at Boyle AB 8 hours after booking and making moving arrangements, we got a call informing us there were no units in FtMac. We had to travel to Ft Sask to PU the truck at a considerable gas expense for both my truck and the U Haul to bring to Ft Mac. We should have been compensated besides the extra 2 days, which we did not need
Gordon SVery friendly.
George RBe more organized. It’s a dumpy little office
Darryl SThis location for pickup is in Fort Saskatchewan is clean. It was fast and the rep behind the desk was efficient. Would highly recommend this rental loation.
GRANT MTow dolly had damage when we picked it up, but there was no other one we could take.
suzette AI can't think of anything to do with the staff at the location they were amazing and so helpful. My morning was chaotic and wasn't able to pick to, and the staff at the location called me to make sure everything was ok. The online pick up was a problem in the morning, it was taking almost 30 minutes to verify my information. So, if I was to make a recommendation. I would say to make your online pick up system a bit more efficient so you're not stuck waiting unsure if it's going to ever go through. Other than that small issue we had no issues, everything went great with our move and the truck was clean and well maintained.
Kathy EThe storage unit met our needs for the time frame we required extra room for storing household items. There were no problems with the rental process or the unit itself. Staff were very helpful.
marcel a | Overall ExperienceWe moved residences so we now have a garage so no longer required a storage bay but if we ever do again we will deal with you people because you were great!! Thank-You
Sandy B | Overall ExperienceOur second time using storage and highly recommend. Also have rented their moving trucks which was easy and super convenient.
JANET P | Overall ExperienceFriendly staff and accommodating. I had no issues with security, I would recommend this storage facility.
PERRY B | Overall Experiencethanks for helping us so that we could get Johns trailer removed. Appreciate it !
JOHN C | Overall ExperienceI've been with Ken and his team for over 10 years. I never had any issues or worries with my property at hi location. Thanks guys!!
JAYSON J | Overall ExperienceThe staff are awesome and good people .I would recommend this company and facility to anyone. Nicole is great to deal with and has a great personality and well as great customer service.The owner is a very nice man and is willing to help with anything if you need assistance. I would definately rent a storage unit again if needed so. Thanks sheryl taylor
sheryl T | Overall ExperienceCustomer service is great here She is always helpful, explains everything and always has a smile
JACQUELINE M | Overall ExperienceI have used this storage facility many times and for many reasons will continue to go back, it is clean organized and maintained, but most of all because Nicole is so awesome to deal with.
Trevor W | Overall ExperienceMy overall experience was great. The staff was kind and very helpful. The prices where very affordable. I give this business 5 ⭐️ stars.
RHONDA J | Overall ExperienceBeen with them 4 years and it was great I go there all hours of the day and night never any issues will always return to armour storage
JASON M | Overall ExperiencePlease note that during the winter snow accumulated on the south doors of our unit (#210) & ice developed resulting in us not being able to access our items on that side. Better snow removal at base of south side doors is highly recommended.
MICHAEL N | Overall ExperienceAll of my stuff got stolen from my vehicle and vandalized
timmothy Y | Overall ExperienceGreat affordable storage! Will utilize again as needed!
CHISTOPHER B | Overall ExperienceStaff was knowledgeable, friendly and accommodating. I would refer others and use this business again.
Rafe B | Overall ExperienceGreat service! Good experience:)
Linda D | Overall ExperienceWe are very happy with the service we were provided; we always felt our trailer was stored securely. Any questions we had were answered quickly and accurately by the staff. We removed our trailer from the storage facility because we purchased a lake lot where we can leave our trailer year round, but should we ever need storage in the future we will definitely return to Armour Self Storage. Thank you for your services
JESSICA C | Overall ExperienceThank you Nicole for your friendly and professional service. Thank you Ken for your help. Sincerely Julia.
STEVEN B | Overall ExperienceEasy access, prompt snow removal, reasonable. Will definitely recommend to others.
RON L | Overall ExperienceGreat staff and very helpful. Thanks for helping change my reservation request Nicole it was much appreciated
Dolly H | Overall ExperienceClean and easy, only issue is that concrete lip at base of door, could use a edge piece so dollies roll a bit smoother, that's it.
Tim P | ReservationSafe and secure!
Privacy R | First ImpressionsClean unit - well maintained and monitored
Privacy R | First Impressions