Customer Reviews for Armour Self Storage
(U-Haul Neighborhood Dealer)

1,108 reviews

11204 84 Ave   Fort Saskatchewan, AB T8L3V7
(**FOR OVERNIGHT DROPS: the gate is not locked)

(780) 992-9886

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 8/5/2024: Closed
  • 9/2/2024: Closed

Services at this Location:

Contact Us

(780) 992-9886

11204 84 Ave
Fort Saskatchewan, AB T8L3V7
(**FOR OVERNIGHT DROPS: the gate is not locked)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 8/5/2024: Closed
  • 9/2/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Customer did not leave a comment.

Douglas C 
Rating:
5.0

Everything went really well.

Gail H 
Rating:
3.0

Ensure your booking online is accurate! We booked for Ft Mac PU and drop off at Boyle AB 8 hours after booking and making moving arrangements, we got a call informing us there were no units in FtMac. We had to travel to Ft Sask to PU the truck at a considerable gas expense for both my truck and the U Haul to bring to Ft Mac. We should have been compensated besides the extra 2 days, which we did not need

Gordon S 
Rating:
5.0

Very friendly.

George R 
Rating:
3.0

Be more organized. It’s a dumpy little office

Darryl S 
Rating:
5.0

Customer did not leave a comment.

Heather s 
Rating:
5.0

Customer did not leave a comment.

Jenna B 
Rating:
4.0

This location for pickup is in Fort Saskatchewan is clean. It was fast and the rep behind the desk was efficient. Would highly recommend this rental loation.

GRANT M 
Rating:
5.0

Customer did not leave a comment.

Avalon O 
Rating:
5.0

Customer did not leave a comment.

DARREL K 
Rating:
3.0

Tow dolly had damage when we picked it up, but there was no other one we could take.

suzette A 
Rating:
5.0

Customer did not leave a comment.

Darlene P 
Rating:
5.0

I can’t think of anything to do with the staff at the location they were amazing and so helpful. My morning was chaotic and wasn’t able to pick to, and the staff at the location called me to make sure everything was ok. The online pick up was a problem in the morning, it was taking almost 30 minutes to verify my information. So, if I was to make a recommendation. I would say to make your online pick up system a bit more efficient so you’re not stuck waiting unsure if it’s going to ever go through. Other than that small issue we had no issues, everything went great with our move and the truck was clean and well maintained.

Kathy E 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

Everything was as should be for a Customer experience. Nicole is always helpful at this location. Thank you.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Michel L 
Rating:
5.0

Customer did not leave a comment.

Frederick M 
Rating:
5.0

Customer did not leave a comment.

Lang M 
Rating:
5.0

Customer did not leave a comment.

Paul L 
Rating:
5.0

Customer did not leave a comment.

Marcel P  |  Overall Experience 
Rating:
5.0

Seamless drop off. I forgot my glasses and within 20 minutes the young lady had called advising they were there. Very helpful.

Terrence H 
Rating:
5.0

Customer did not leave a comment.

Norman N 
Rating:
5.0

Customer did not leave a comment.

shari m 
Rating:
5.0

The storage unit met our needs for the time frame we required extra room for storing household items. There were no problems with the rental process or the unit itself. Staff were very helpful.

marcel a  |  Overall Experience 
Rating:
5.0

Interior of the truck was pretty muddy, cargo area was full of mud too. Had to sweep clean to start loading. Not armor storages fault but the ford 650 is probably the worst truck I’ve ever driven in this size.. ride was incredibly rough on the steer axle as if the tires were square. Power was reasonable and fuel economy was as expected but the ride was awful. The old GMC top kicks uhaul used to have were way worse on fuel but the ride was smoother.

Brent E 
Rating:
3.0

The truck was not cleaned very well by the last customer. Interior was very dirty, box needed sweeping out and wheel wells had mud in them.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Bryan R 
Rating:
5.0

Customer did not leave a comment.

Paul L 
Rating:
4.0

Customer did not leave a comment.

Pat W 
Rating:
5.0

Your after Hours Call Center is not the best. Slow... long wait.. just Gave Up on it was tired of Waiting ...

MICHAEL L 
Rating:
5.0

Excellent Service

JOAN P 
Rating:
5.0

Nicole was very helpful getting me set up and dropping off the unit. Would recommend renting from this location.

Bradley S 
Rating:
5.0

Customer did not leave a comment.

MARCEL A 
Rating:
5.0

Customer did not leave a comment.

Brent C 
Rating:
5.0

Nicole was very helpful and she literally showed me how to hook up my truck and trailer.She is very kind and helpful.Thank you so much.

SONY T 
Rating:
5.0

The receptionist was very pleasant and helpful!

Oliver B 
Rating:
5.0

Customer did not leave a comment.

Bernard A 
Rating:
5.0

Customer did not leave a comment.

Shawn C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCEL A 
Rating:
5.0

We moved residences so we now have a garage so no longer required a storage bay but if we ever do again we will deal with you people because you were great!! Thank-You

Sandy B  |  Overall Experience 
Rating:
3.0

Computer system was slow and there were quite a few customers waiting. Otherwise my experience was good.

KEN S 
Rating:
5.0

None

SANY G 
Rating:
5.0

Our second time using storage and highly recommend. Also have rented their moving trucks which was easy and super convenient.

JANET P  |  Overall Experience 
Rating:
2.0

I was charged a fuel charge for not being where it was given to me. What I should have done was take a picture to show proof that I did it correctly. Second, I was charged KM's over ... When I booked the service in they knew where I was headed and had to drop it off ... how the hell can I be charged extra KM's when there wasnt any?

Sean B 
Rating:
4.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

Customer did not leave a comment.

Parambir K 
Rating:
5.0

Great service !!

CODY S 
Rating:
1.0

Awful customer service. The front desk lady should take a lesson or two in communication.

kaitlyn W 
Rating:
2.0

The truck says “rides like a van”. It was a very unpleasant ride, seemed like the gears struggled to keep a consistent speed and shuddered while driving. The battery light was also on. I recommend this uhaul because of it’s convenient to have a location here however the lot is way too small!

victoria f 
Rating:
4.0

Customer did not leave a comment.

sandra c 
Rating:
5.0

Customer did not leave a comment.

ZHAN M 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
4.0

Customer did not leave a comment.

Keith K 
Rating:
5.0

Customer did not leave a comment.

Ian B 
Rating:
4.0

Your computer system kept freezing when uoit employee was trying to do our rental paperwork on picking up the trailer. We had to wait while she input the information many times only to have the comluter system freeze again and again. She finally got it done after 20 or more minutes. It wwas painful. The lady herself was pleasant and helpful and not her fault the computer wasn't cooperating.

EDWARD W 
Rating:
3.0

Customer did not leave a comment.

Lisa H 
Rating:
5.0

Front desk clerk very informative....friendly and helpful. Fort Sasatchewan location.

Arlene D 
Rating:
5.0

Customer did not leave a comment.

JJ H  |  Overall Experience 
Rating:
5.0

Great staff.

Erick B 
Rating:
4.0

Customer did not leave a comment.

curtis K 
Rating:
5.0

great and friendly people....to bad Calgary isn't the same customer service.

Dal B 
Rating:
5.0

Customer did not leave a comment.

howard p 
Rating:
5.0

Customer did not leave a comment.

Dave H 
Rating:
3.0

It was not made clear that the large main gate was the access point. My brother and I thought we would get stopped by police if we entered…but we took the gamble. The App does not show your location and, therefore, made it far more difficult to use the app for self checkout

Alexander D 
Rating:
5.0

Nice and professional-will rent equipment again.

tammy M 
Rating:
5.0

Friendly staff and accommodating. I had no issues with security, I would recommend this storage facility.

PERRY B  |  Overall Experience 
Rating:
5.0

All was good. The car hauler trailer was great - would be even better if it had a winch to load the car, even a manual one.

DOUGLAS E 
Rating:
4.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

Graham M 
Rating:
3.0

The van smelled of cigarette smoke and ashes in the cab. Vehicles should be cleaned more often. Check out was not convenient. Didn’t know I had to scan the address upon drop off and left. Ended up driving back to scan address to avoid the additional charges. There should not be any charges to return a rental unless there is damages.

GABRIELA B 
Rating:
5.0

Customer did not leave a comment.

Roger S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MYLES M 
Rating:
5.0

App is buggy and inconvenient.

Travis M 
Rating:
5.0

thanks for helping us so that we could get Johns trailer removed. Appreciate it !

JOHN C  |  Overall Experience 
Rating:
4.0

Easy drop off. While the agent was busy with a very disorganized customer, she took the time to make sure I was able to drop the units off, hassle free.

David D 
Rating:
5.0

Customer did not leave a comment.

LYLE S 
Rating:
1.0

Fire Nicole Zandbergen

jim w 
Rating:
2.0

Customer did not leave a comment.

MICHEL M 
Rating:
3.0

Customer did not leave a comment.

Robert F 
Rating:
3.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Customer did not leave a comment.

HANNA M  |  Overall Experience 
Rating:
4.0

The online return process was difficult to navigate but we got it done.

PHIL R 
Rating:
5.0

I’ve been with Ken and his team for over 10 years. I never had any issues or worries with my property at hi location. Thanks guys!!

JAYSON J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond D 
Rating:
5.0

Customer did not leave a comment.

Norman N 
Rating:
5.0

Customer did not leave a comment.

Ben D 
Rating:
5.0

Great service

JOHN K 
Rating:
5.0

Clean inside the truck.

Darcey S 
Rating:
4.0

Great service from Nicole!

Freddie d 
Rating:
5.0

Excellent service. Everything done in a timely; friendly fashion

KEN J 
Rating:
5.0

Customer did not leave a comment.

Justin J 
Rating:
3.0

After hours drop called when arrived. No answer or instruction anywhere ast to where it should be left. If its street parking for drop offs maybe put up a sign to inform ppl

Nicholas D 
Rating:
5.0

Customer did not leave a comment.

Jasmine S 
Rating:
3.0

The dropoff location gates were closed and locked, with no one around to return my truck. I had to drive it back to my home and return AGAIN in the morning to drop it off. The incompetence and complete lack of customer care is unbelievable. If you can - go elsewhere!

Kelly K 
Rating:
5.0

This man was AMAZING!!! we just moved from Victoria BC and the customer service in Victoria was awful, in fact it was so bad that I couldn't rate. This time was a complete 180⁰. The gentleman was soooo nice and good to work with and was FRIENDLY!!! AND PERSONABLE!. I can't say enough good things about his customer service. I won't rent from anyone else if at all possible.

Elita Y 
Rating:
5.0

Truck was great and good on fuel, they were very nice and helpful

Scott S 
Rating:
5.0

Customer did not leave a comment.

TIM M 
Rating:
5.0

Customer did not leave a comment.

Suzanne D  |  Overall Experience 
Rating:
5.0

Eas drop-off with lots of room in the yard. No issues and in and out in 5 minutes.

Jonathan H 
Rating:
4.0

Customer did not leave a comment.

Larry B 
Rating:
5.0

Thank u for your great servus

JOHN K 
Rating:
5.0

Very friendly & helpful staff, she even unhooked the trailer. Well stocked office with many moving essentials. (Locks/ dollies/ mattress covers)

tim k 
Rating:
5.0

Customer service was exceptional. Very well mannered and polite.

David R 
Rating:
5.0

Customer did not leave a comment.

Arjen D 
Rating:
5.0

Customer did not leave a comment.

Tammy Y 
Rating:
4.0

Customer did not leave a comment.

Larry B 
Rating:
3.0

Site was close... So no review to be made.

Gabriel A 
Rating:
3.0

Truck was dirty inside and out side and the bed. Service was quick but they could have spare some time cleaning the equipment.

Mohit C 
Rating:
4.0

I warned the customer service the truck I got was in poor condition within a day. I dropped it off and they asked again what shape the truck was in, I said poor as described above. They said they already had it rented out again going to Calgary. Feel terrible for the next guy.

Austin T 
Rating:
5.0

Other then the computer glitches,my experience was Great ,,Friendly staff,,very welcoming

CYNTHIA W 
Rating:
5.0

Was a great experience start to finish!

AMIE T 
Rating:
5.0

Customer did not leave a comment.

MARK G  |  Overall Experience 
Rating:
5.0

The staff are awesome and good people .I would recommend this company and facility to anyone. Nicole is great to deal with and has a great personality and well as great customer service.The owner is a very nice man and is willing to help with anything if you need assistance. I would definately rent a storage unit again if needed so. Thanks sheryl taylor

sheryl T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE F  |  Overall Experience 
Rating:
5.0

Customer service is great here She is always helpful, explains everything and always has a smile

JACQUELINE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REJEAN C  |  Overall Experience 
Rating:
5.0

I have used this storage facility many times and for many reasons will continue to go back, it is clean organized and maintained, but most of all because Nicole is so awesome to deal with.

Trevor W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kobi J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNNE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rick B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REID T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGIE D  |  Overall Experience 
Rating:
5.0

My overall experience was great. The staff was kind and very helpful. The prices where very affordable. I give this business 5 ⭐️ stars.

RHONDA J  |  Overall Experience 
Rating:
5.0

Been with them 4 years and it was great I go there all hours of the day and night never any issues will always return to armour storage

JASON M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W  |  Overall Experience 
Rating:
5.0

Please note that during the winter snow accumulated on the south doors of our unit (#210) & ice developed resulting in us not being able to access our items on that side. Better snow removal at base of south side doors is highly recommended.

MICHAEL N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P  |  Overall Experience 
Rating:
5.0

All of my stuff got stolen from my vehicle and vandalized

timmothy Y  |  Overall Experience 
Rating:
5.0

Great affordable storage! Will utilize again as needed!

CHISTOPHER B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA D  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable, friendly and accommodating. I would refer others and use this business again.

Rafe B  |  Overall Experience 
Rating:
5.0

Great service! Good experience:)

Linda D  |  Overall Experience 
Rating:
5.0

We are very happy with the service we were provided; we always felt our trailer was stored securely. Any questions we had were answered quickly and accurately by the staff. We removed our trailer from the storage facility because we purchased a lake lot where we can leave our trailer year round, but should we ever need storage in the future we will definitely return to Armour Self Storage. Thank you for your services

JESSICA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD L  |  Overall Experience 
Rating:
5.0

Thank you Nicole for your friendly and professional service. Thank you Ken for your help. Sincerely Julia.

STEVEN B  |  Overall Experience 
Rating:
5.0

Easy access, prompt snow removal, reasonable. Will definitely recommend to others.

RON L  |  Overall Experience 
Rating:
5.0

Great staff and very helpful. Thanks for helping change my reservation request Nicole it was much appreciated

Dolly H  |  Overall Experience 
Rating:
5.0

Clean and easy, only issue is that concrete lip at base of door, could use a edge piece so dollies roll a bit smoother, that's it.

Tim P  |  Reservation 
Rating:
3.0

Safe and secure!

Privacy R  |  First Impressions 
Rating:
5.0

Clean unit - well maintained and monitored

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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