Customer Reviews for Armour Building Sales
(U-Haul Neighborhood Dealer)

183 reviews

925 Bus Hwy 290 N   Hempstead, TX 77445

(979) 221-6718

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 12/11/2021 - 12/12/2021: Closed

Services at this Location:

Contact Us

(979) 221-6718

925 Bus Hwy 290 N
Hempstead, TX 77445

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 12/11/2021 - 12/12/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Friendly and helpful

Alton B. 
Rating:
5.0

Customer did not leave a comment.

CASEY R. 
Rating:
5.0

The young lady was very helpful and made the return process easy.

Juan L. 
Rating:
5.0

Easy in and out. Super polite and helpful.

Matthew E. 
Rating:
4.0

I love Amy she's a spectacular lady

Deloris R. 
Rating:
4.0

Associate was very patient, informative & helpful

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Angela T. 
Rating:
5.0

Amy was professional, understanding and answered my many questions. I will use this location again. Thank you!

Janea W. 
Rating:
5.0

Customer did not leave a comment.

Alexis L. 
Rating:
1.0

Do not depend on customers to do employees job for them. One of the employees asked me to drive the truck to the back, " to follow him". I did, right under one of the carports they have for sale. Damaging it. Up to that point it had been a very pleasant experience which I have had before at this location. Amy is the best. She would have driven the truck to the back like I am sure her job description requires.

Albert J. 
Rating:
5.0

Customer did not leave a comment.

DIANA E. 
Rating:
5.0

Customer did not leave a comment.

HECTOR G. 
Rating:
5.0

Very friendly! Great customer service! Explained and went over everything and answered all my questions!!!!

Tracy W. 
Rating:
4.0

Customer did not leave a comment.

Gabriel S. 
Rating:
5.0

Customer did not leave a comment.

Simon R. 
Rating:
5.0

Customer did not leave a comment.

Ignacio O. 
Rating:
5.0

Customer did not leave a comment.

Lance S. 
Rating:
2.0

It was unmanned location. The person had left @ 5 pm (1 hour early).

Kaushal D. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Clean signage for drop off process

ALICIA H. 
Rating:
1.0

I was told to be there by 5:45pm we got there at 5:30 NOBODY WAS THERE TO HELP US!

ronitta W. 
Rating:
5.0

Don't change anything

TERRI W. 
Rating:
3.0

Customer did not leave a comment.

PAUL B. 
Rating:
4.0

Just a little far from requested pick up.

Matthew P. 
Rating:
5.0

Great experience at the drop of location.

RODNEY W. 
Rating:
5.0

This is the best Uhaul rental place I have ever used. Very professional, excellent customer driven service, my highest rating to this location. I highly recommend them.

PETE E. 
Rating:
3.0

Customer did not leave a comment.

Susan S. 
Rating:
3.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
4.0

The only thing is.. I didn't know that I couldn't tow my car from the front wheels. When ended up at my drop off location, he was concerned because I was towing it the wrong way and he was worried I messed up the transmission. Thankfully everything was okay, but I typed in all the information correct when explaining what I was towing and what car was being towed. I drive a 1994 geo tracker, and when asked what kind of wheel drive I have I was only given 2 options. When filling this out it was so detailed that I just assumed that my make and model only had two options and I knew I didn't have 4wheel drive so I chose the other option. For the future I will know better. But the option given were not the only option that exist. Please review wheel options for geo trackers 1994. The option you had are not the only options and my mechanic informed me. Thank you guys for everything!! Y'all system saved me $150 so I am thankful! But I could have potentialy costed me 1500$ that's why I am going out of my way to tell y'all!!

Jessica N. 
Rating:
5.0

Great service. Well worth the thirty minute drive from Brenham.

Greg H. 
Rating:
5.0

Very friendly and helpful people.

Susan C. 
Rating:
3.0

Give us the 15 foot ordered and not a 20 foot Because we were told no 15 ft truck.

ROBERT F. 
Rating:
5.0

Thank you Amy!

ARNULFO M. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Amy and Crystal were great

Kiara F. 
Rating:
3.0

Due to Covid at least clean inside truck

Quianna A. 
Rating:
4.0

was told I could drop off rental at any location. came time to drop off and was told had to be at designated point. dropped off at destination point and was told would be charged $150 to do so. terriable experience. never again

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

DUREL JOEL B. 
Rating:
5.0

Customer did not leave a comment.

jeff W. 
Rating:
1.0

Said our reservation was at 3, got there at like 2:45, she was already gone... it's at a Tax Office place.

Ashlea S. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
4.0

Owner / employee was helpful and got us out and going promptly

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

Latasha J. 
Rating:
5.0

Great customer service!

Mike H. 
Rating:
3.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Best experience! Very helpful and down to earth customer service . Genuine people and very caring . Thank you

DeJaney S. 
Rating:
5.0

The team here is top-notch. Very patient when we asked about a different rental than reserved. Very kind and helpful even when our visit went past closing time.

Arman P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca K. 
Rating:
5.0

Customer did not leave a comment.

Vicky Y. 
Rating:
5.0

Customer did not leave a comment.

Carlton P. 
Rating:
5.0

Everything was great!

Sharri Y. 
Rating:
5.0

Customer did not leave a comment.

jeff W. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Have used this location on previous occasions and always found them to be very pleasant and easy to work with. Will continue to use this location if needed again.

Patricia H. 
Rating:
5.0

Absolutely nothing. A GREAT Experience.

ralph C. 
Rating:
5.0

Absolutely a PLEASURE to work with.

Ralph C. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

LUKE H. 
Rating:
5.0

Not being on hold for so long

Carolyn R. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY LASHELLE W. 
Rating:
5.0

Equipment was in good shape and the tires were new on the trailer.

Richard B. 
Rating:
1.0

Customer did not leave a comment.

LARYSSARENEE T. 
Rating:
3.0

None

Joseph M. 
Rating:
3.0

I did not return it here, an employee took it from where we dropped it off and then uhaul tried to charge us for these additional miles and gas usage. It took 5 days for them to figure out what happened despite me repeating what had happened numerous times, it will take another 7-10 business days to get the money uhaul wrongly charged us, and never received an apology for the inconvenience.

JESSICA RUDD L. 
Rating:
4.0

It took a long time for check in.

Robert R. 
Rating:
3.0

Drop off experience wasn't so great. Did not have a exact location until I arrived in city of drop off.

Curtis W. 
Rating:
5.0

Will definitely use this location again. Great customer service!

Joseph W. 
Rating:
4.0

I pre-filled out all the paperwork and rejected all the add ons. When I reviewed my bill the "safe coverage" was added for $8/day $32 total. Maybe my mistake but I doubt it. If I rent from this location again I will be very careful.

kenneth U. 
Rating:
5.0

Amy and her husband were so accommodating to my needs are searched for the best rates for the job I needed to be done. Definitely coming back here in the future

Heather A. 
Rating:
5.0

Customer did not leave a comment.

Brynden A. 
Rating:
5.0

Customer did not leave a comment.

Leroy J. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Nothing to improve upon here, best location in the whole region!

Tommy J. 
Rating:
4.0

The service can be improved by being opened on time.

Roland S. 
Rating:
5.0

Customer did not leave a comment.

Caroline R. 
Rating:
5.0

Quick and easy to get the U-Haul with no hassle

Brittani T. 
Rating:
5.0

Heavy trailers should have a tongue jack to raise them up

tom L. 
Rating:
5.0

Customer did not leave a comment.

mcAllen P. 
Rating:
5.0

They were so very helpful!

SCOTT M. 
Rating:
3.0

The truck I had was not in the best of conditions. Upon picked up I noticed that the truck had 2 rock pecks in windshield, (therefore, I called immediately to report ). The truck was dirty inside ( lots of dirt on floors). Every time you turn the wheels the truck made a funny Squeaking noise . It was very difficult to accelerate. I think this truck needs to be inspected by a certified mechanic or just simply be replaced. The location that I dropped truck . The worker had a large black dog that made me nervous to get out of the truck . As I was approaching the front to turn in key this dog bark and rushed upon me . That really scared me . I WILL NOT use this location again, if I ever decide to use Uhaul again after the bad experience with the truck and pickup/drop off location.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Jo R. 
Rating:
5.0

Customer did not leave a comment.

Veronica C. 
Rating:
5.0

Customer did not leave a comment.

Andrea E. 
Rating:
3.0

Customer did not leave a comment.

michael F. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

jeff W. 
Rating:
5.0

U-Haul should give these people a bigger location and more equipment to rent, if that's what the owners of this location want. They epitomize the very best of traditional American Values and are an asset to the U-Haul organization. They did not solicit this rating.

Barrie F. 
Rating:
5.0

I never rented a Uhaul before, Amy was very knowledgeable and sat down and explained everything. They were amazing, will be renting again from them

Brandy P. 
Rating:
4.0

Customer did not leave a comment.

Karl K. 
Rating:
3.0

Customer did not leave a comment.

Shane T. 
Rating:
5.0

Customer did not leave a comment.

RALPH W. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
3.0

BIG PROBLEM, there is a known issue with this address on the maps on a phone. I went on a wild goose chase, which in the end made a good trip unpleasant. When I finally found the place after calling scheduling, they called the location, and told us how to get there, etc etc. Well the lady there was nice but she said to me, "Oh that happens to everyone." I'm like, really? Well why the heck doesn't Uhaul fix the problem. Make a big note on this location, warn people about the mapping problem, but do something! The address was 925 Bus. 290, but the map took me to 48925 Bus. 290. And I never had the phone number of the drop off location or I could have called them myself. But that's a big secret I guess. Anyway, if the lady said it happens to everyone, you should do something about it. Thanks. Everyone was real nice and the trailer worked good, except for some of the lights. It needs a full electrical overhaul. Peace out... M

Michael N. 
Rating:
5.0

Great Service.

Bobby M. 
Rating:
2.0

The 26 ft. U-haul Truck needs some serious Service and Repair. The wheel front end steering wheel was shaking on the highway, The sunriser was flopping the Sun in the sky was bright had to hold by hand when unclip. Front headlights way out of adjustment unable to see road in low beams. Vehicle tried to stall multiple times in traffic.

Lydia S. 
Rating:
5.0

gave me a ride back to the house!

gary E. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top