Customer Reviews for Armored Mini Storage
(U-Haul Neighborhood Dealer)

293 reviews

5361 Longbranch Rd   Dahlonega, GA 30533

(706) 867-0270

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 867-0270

5361 Longbranch Rd
Dahlonega, GA 30533

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ARLEN D. BRACK 
Rating:
5.0

Very easy and pleasant experience.

Bill Turner 
Rating:
5.0

Customer did not leave a comment.

Stacy Aldridge 
Rating:
5.0

Customer did not leave a comment.

Chris Mihok 
Rating:
5.0

Everything was amazing and my rental young man was very helpful and answered all my concerns 🥰🥰

Mary Abernathy 
Rating:
5.0

Excellent service.

MICHAEL MCCORMICK 
Rating:
5.0

Steering was a bit loose and tires felt out of balance. Customer service was outstanding!

Marissa Lopez 
Rating:
5.0

The person who helped me was great.

Mark Lopresti 
Rating:
5.0

It was a great experience! No recommendations, I love Uhaul.

Annie Cleveland 
Rating:
5.0

Customer did not leave a comment.

JOHN SATTERFIELD 
Rating:
5.0

Customer did not leave a comment.

Dale Hope 
Rating:
5.0

Customer did not leave a comment.

Hal Stinespring 
Rating:
5.0

Customer did not leave a comment.

Ruoxi Ren 
Rating:
5.0

Customer did not leave a comment.

mark stubler 
Rating:
5.0

Customer did not leave a comment.

Justin Shahan 
Rating:
4.0

Customer did not leave a comment.

mark stubler 
Rating:
5.0

Friendly, and very helpful. Excellent

charles lyman 
Rating:
5.0

Customer did not leave a comment.

Steven Dupree 
Rating:
5.0

Trevor was so amazing and helpful. From dropping off the car dollie a helping to patiently guide into parking to dropping off the truck and helping with storage.

Angela Smith 
Rating:
5.0

Great experience Friendly The young man was a pleasure to work with

JAY CRANFORD 
Rating:
1.0

This U-haul establishment is telling me that I drove 125 miles over what I actually drove, and did not fill the tank back to its original state. This truck had very low inflated tires for the duration of my trip with mirrors that wouldn't stay in position, the transmission is by far one of the worst ones I've ever experienced in my entire life. Trouble shifting extremely high shift points resulting in even worse gas milage than before. This experience clears a few things up for me. 1. U-haul does not maintain there vehicles thus their regard for saftey is lackluster to say the least. 2. U-haul's ability to maintain past and current data is very poor and they will take money even though the fault is in their quality of service. 3. The disregard that U-haul imposes on the average customer. If U-haul was actually concerned about saftey they would maintain their trucks to an actual standard and not the basic "does it start?" Method. I could imagine the transmission going out definitely in the near future and God for bid if someone else rents this truck and finds themselves stuck in the middle no man's land with no cell service. And because the tires were so low I'm just thankfully I didn't have a blow out before I could fill the tire back up obviously out of my own pocket. If I were to summarize all this into soothing short and sweet it would be this. I will NEVER recommend U-haul to anyone, I will always have such a bad taste in my mouth about U-haul. THE most disconnected business I have I have ever known. Just overall VERY DISSATISFIED.

JAREN ROBERT 
Rating:
5.0

Equipment was ready for me when I arrived! Lady running this place was very helpful and organized:) I'll be back to rent from here most definetly!

joshua anderson 
Rating:
5.0

Courteous, professional, and quick. Highly recommend.

Forrest Paulk 
Rating:
1.0

Truck needed shocks badly and breaks. Was a rough ride cracked 70” flat screen TV that was padded down and in between mattresses that’s how rough it was. Glass picture frames broke and a glass table. The truck was scratched up and more dents than one could count. And scratches all over the sides and was told “oh that’s always been there it’s not a big deal” then was somehow charged for two trucks, two different pick up locations and times and the two trucks were picked up and mysterious truck returned to another location not the one I had and I returned mine at my selected location. Driving down the highway in a big truck is a task for anyone and this trucks’ window weather stripping fell off and on me going 70 and all of it was tangeled up around me, the steering wheel had to pull over and the whole stripping fell out of the truck. It was terrible all I could do was sit on it and try to put it behind me. I’m disabled and have a broken back. That was NOT comfortable plus the tire jerking when coming to a stop and the rough ride was an EXTREME NIGHTMARE. It’s extremely disappointing for a company as large as U-HAUL to have and tolerate such issues. I’ve used Penske in the past and have NEVER had issues with These people DO NOT SEEM to care about their customers especially those disabled because and they allow their places to put YOU in a truck with some serious issues (bad brakes? Bad shocks? Bad steering and tires? Jerking and clicking in the steering?) and point fingers at other locations to fix. Rotten terrible experience. I am still recovering. Very hard on me and my back.. I am STILL NOT REIMBURSED FOR MYSTERIOUS TRUCK. I NEED THAT MONEY. I’m on a fixed income and cannot afford deposits for two trucks PLUS fees and all. There is no urgency to correct, absolve or even try to help a disabled women whose obviously someone used my name and credit card to rent a truck and nobody will rectify this situation! The buck gets passed from one person to another. I’m at my wits end. I have been charged and extreme amount of money and need it back. I recommend u test drive these trucks. And check your bank statements!

Erin Drossman 
Rating:
2.0

The lady working when my husband picked up tried to help but really wasn’t able to! When we returned the trailer no one was there! There were 2 signs on the door one said they were open until 4 the other at 5 and we were there around a little after 4 . You website said they were open until 5. We needed assistance unhooking the trailer, finally we got it done! I took a picture of it and we left!! Your staff on the phone was amazing the pick up and drop off was not!

Denyse Hollingsworth 
Rating:
5.0

Customer did not leave a comment.

Keith Loveless 
Rating:
2.0

Not the location I asked for and charged me an extra day.

Nathan Martin 
Rating:
5.0

No need to improve when my experience was perfect

Philip Kutsch 
Rating:
5.0

Very busy, but they had me in and out very quickly!

James Dorsey 
Rating:
5.0

Jamie took the time to explain the mileage and everything about the Uhaul, She is honest, loyal and showed respect and made sure i was satisfied with everything before i left. What a great place to rent a Uhaul i would recommend this place lo Armored mini storage 5361 Longbranch rd Dahlonega, Ga 30533.

Ladonna Waters 
Rating:
5.0

Super helpful! Friendly and welcoming!

Brent Howell 
Rating:
5.0

Customer did not leave a comment.

Bill Roper 
Rating:
5.0

Jamie handled my rental with professional excellence.

David Scheerer 
Rating:
5.0

Customer did not leave a comment.

steve hallock 
Rating:
5.0

Customer did not leave a comment.

Danny Cochran 
Rating:
5.0

Amazing! Super sweet woman and super helpful.

Iris Flowers 
Rating:
4.0

Everything went smoothly with the rental.

WILLIAM COLE 
Rating:
1.0

Location falsified fuel information and mis charged cc. Claimed fuel was short but I filled it 1/8 over required level. Staff claimed fuel was 1/8 below required level. Also claimed equipment was missing. STAY AWAY FROM THESE CHEATS!

David Woodward 
Rating:
2.0

Be at the office when open. Work better with first time users. My reservation was gone when went to pick up. 5x8 pull behind came unhitched and hit the back of my truck .

ROBERT COOPER 
Rating:
5.0

She didn’t have the uhaul I rented to leave there

JACKIE EDWARDS 
Rating:
1.0

Had a reservation for 4:15pm for a trailer pickup. Drive out to location and manager is out running errands. Not able to pickup while on lunch. Manager agreed to meet after I got off work at closing time of 5:30. When I get there uhaul had canceled my reservation. The manager said to come back next day. The trailer was needed that night. She finally had called uhaul and worked it out, but with a lot of cuss words while doing it. Then the trailer was not fitting on the ball, due to pin being stuck on trailer. When asked for assistance her response was she does not work for uhaul and is not responsible for anything but processing paperwork. I was finally able to take the trailer after 40 minutes of trouble and attitude from manager. The only response I received was it’s her business and she can leave when needed and doesn’t work for uhaul. I had the reservation made for insurance coverage as well. When I received my check in paperwork for the rental, it is showing decline for insurance coverage and a safe trip $5 fee. This was not what my reservation was made for. This manager was very unprofessional. I appreciate her staying late for me to pickup my trailer since she was unavailable for my reserved pickup time. But again this was very inconvenient.

HEATHER SYLVESTER 
Rating:
5.0

Customer did not leave a comment.

spenser trimble 
Rating:
4.0

All was good

THOMAS BROWN 
Rating:
4.0

The lady that checked me in did a very good job managing multiple customers. She was by herself and was busy with multiple phone calls and helping me. She was extremely polite and checked me in and out quickly.

Richard Vasquez 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DALE 
Rating:
5.0

No improvement needed everything was great

JOSEPH MUSSO 
Rating:
2.0

Sign in - sign out process

ALFRED MARKS 
Rating:
5.0

The customer service rep was very friendly and knowledgeable. She made the process completely effortless!

TRACY ADAMS 
Rating:
5.0

Customer did not leave a comment.

CONOR RICHARDS 
Rating:
5.0

What a great experience this was. I called to order the Uhaul truck yesterday and on the phone I met a wonderful woman named Jamie who said she would be very happy to help me. Within next 30 minutes I received a confirmation that the truck was ordered. Today coming in to pick it up it was ready and she met us with a smile on her face and was so very helpful. This young lady is truly an asset to this Armour Storage Location. We returned it within 3 hours and she was there to greet us and very friendly. We will be back.

Michael SANDS 
Rating:
5.0

Uhaul excellent as always

DEBORAH NAPLES 
Rating:
5.0

The associate was nice and kind very pleasing a 10 plus she went Way beyond her expectations and I really do appreciate it I will recommend her to everyone I know I hope the seafood is great

PAUL COUCH 
Rating:
5.0

Customer did not leave a comment.

JESSICA MILLER 
Rating:
5.0

Customer did not leave a comment.

JOSHUA BRAGDON 
Rating:
5.0

It’s a small location, but their customer service is very good.

MARIAN CUMMINGS 
Rating:
4.0

I feel as though I was rushed to leave. It was almost as if he didn't want me to see him inspect the vehicle.

Hannah Daniels 
Rating:
5.0

Jamie went above and beyond with her courteous and promptness! She provided excellent customer service and would highly recommend her! Cheryl

CODY DINSMORE 
Rating:
4.0

Customer did not leave a comment.

CAROLYN TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Darryl Spivey 
Rating:
1.0

Customer did not leave a comment.

GORDON HUNT 
Rating:
5.0

Stacy went the extra mile to procure the equipment and ensure that it was ready on a Sunday when picked up. She was extremely professional and courteous!

ROBERT JORDAN 
Rating:
5.0

Customer did not leave a comment.

HOWARD LATHAM 
Rating:
5.0

Nothing. Office staff was excellent and very knowledgeable. Clean facility and ease of the whole rental process.

Tina Mulkey 
Rating:
5.0

No improvement needed

WILLIAM NELSON 
Rating:
5.0

Stacy, the onsite representative was pleasant and exceedingly helpful. She answered all our questions. Top drawer!

DAVID MAUERSBERG 
Rating:
1.0

Not rent a truck that has a broken roll up door!

Charles Norton 
Rating:
5.0

Management was very helpful.Made experience a lot less stressful.

JASON NIX 
Rating:
5.0

Customer did not leave a comment.

JENNIFERANN VARVEL 
Rating:
4.0

Still charged for a full 2 day rental when I cancelled my rental not even 24 hours later

Chase Lovell 
Rating:
5.0

Jim is amazing!

JAMES BUNCH 
Rating:
5.0

Customer did not leave a comment.

Cody Hampel 
Rating:
3.0

My son-in-law dropped it off in another town.

ROBERT BROWN 
Rating:
5.0

Customer did not leave a comment.

STEPHEN REVILL 
Rating:
4.0

Customer did not leave a comment.

STEPHEN REVILL 
Rating:
5.0

The only thing I can think of is to have ALL your locations perform in the same manner as this one does. The two individuals I dealt with, Jim and Stacey, were the friendliest, most helpful, and most professional people I have encountered in a very long time, and the equipment was of the highest quality. I will go out of my way to do business with this location in the future, and will definitely recommend it to all who need the products and services provided here.

JON COLT 
Rating:
3.0

Customer did not leave a comment.

Jessie Shubert 
Rating:
4.0

Customer did not leave a comment.

Bob Warner 
Rating:
5.0

Stacy is awesome!

Neal White 
Rating:
4.0

The employees were friendly, helpful, attentive and accommodating! I would recommend using U Haul services again to friends. Armored Storage location was very close to our home and very convenient. Thank you

Carolyn Bredosky 
Rating:
5.0

Excellent service and equipment. Very pleased!

RICHARD LONG 
Rating:
4.0

Improve the smartphone app process, too cumbersome.

Paul Burroughs 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Schermerhorn 
Rating:
5.0

Customer did not leave a comment.

JASON MASTERSON 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sidwell 
Rating:
5.0

Customer did not leave a comment.

Richard Moreland 
Rating:
5.0

Customer did not leave a comment.

Anthony McLeod 
Rating:
5.0

The U-Haul app timed out twice during the return process causing me to have to start the process over each time. I had to use the app because the location was closed. I finally gave up taking pictures of all sides of the trailer to prove it was in perfect condition so I ended up taking the bare minimum of pictures which, when I hit submit on the app, it accepted. Apparently your app has limits to the amount of data which can be submitted, ie, multiplepictures. Should not have this problem with a large company like yours. Disappointed.

ALAN BATEMAN 
Rating:
1.0

Customer did not leave a comment.

Dylan Biggerstaff 
Rating:
5.0

This trailer had poor running light and turn signals.

THOMAS NEELEY 
Rating:
5.0

Customer did not leave a comment.

Brock Petersen 
Rating:
5.0

Customer did not leave a comment.

Brock Petersen 
Rating:
5.0

Customer did not leave a comment.

Michael Hallock 
Rating:
4.0

She was very helpful and very nice

Debra Leonard 
Rating:
5.0

No need to improve. Very friendly and helpful. Loved the experience.

MARIO PALERMO-LUGO 
Rating:
3.0

Customer did not leave a comment.

Scott Andrews 
Rating:
5.0

Rental Went Smoothly!! Jim is awesome I will definitely be renting from this location again!!

Ernest Nixon 
Rating:
5.0

The staff was very friendly and the whole rental process was so easy and a very convenient location.

Kristen Fortenberry 
Rating:
5.0

Customer did not leave a comment.

Diana Nielsen 
Rating:
5.0

Customer did not leave a comment.

A Shirley 
Rating:
5.0

Customer did not leave a comment.

Michael Miller 
No reviews have been submitted for this location.

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