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Tarasi M
Customer Reviews for Arlington South Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ensure that the equipment is clean and that the wheels/hubs are not bent.
Terry MCustomer service was great. 5 stars.
Jeremiah MThis location was excellent.
Alvin MN/A Mike was lovely to work with
kathleen mNo worries I'm probably never using uhaul again
CHARLENE STruck had a major problems. After an hour going down the hwy it started bouncing up and down. Like speed bumps in the road. Slowed down to 30mph still did it. Maybe one wheel bearing locking up. Stopped, checked tires, everything looked ok. Then drove ok. Happened twice. Then drove the last hour ok. Boxes shifted everywhere. Damage to top of old drop table. And antelope lamp stem.
Karim AThe vehicle is really bad and not working properly is the switch is broken no light turn on the light so it’s really bad vehicle to rent a vehicle from there?
Mahesh pWe have rented here at least 8 times in the 16years we have been in Texas Continue to go back because of the great customer service
Ken HRep was annoyed that we interrupted his day. Was upset that we ordered the truck with little notice. Next time we need a last minute van we’ll just use Home Depot. Driver side seat was also broken and not comfortable. Good thing we only had a short distance to travel.
Rory HFriendly staff
Jim EEvery one was friendly an help me get a truck I would go back....!!!! KEEP UP THE GOOD WORK......!!!!!!
KEEARIA FThey were the ones to inform me that I should have never received that truck.
DANIEL MPainless!
KURT CThey are charging me for 117 miles when I only went about 10-12 miles. I am still trying to get this mess straightened out
Shunda Gthat lady worker there be educated about online application and do her work even it business hour close. 10 minutes before office closing you rushing customer out stating you closed out the return when did do until Monday and add additional charges. Good thing that U Haul Customer Services our great and knowledgeable, friendly. Just want use this location again but I will continue to use U Haul.
linda lThis is not due to location. When selecting trailer I was hoping to get the utility trailer with motorcycle wheel choke as seen on picture. There was no option to select specifics. When I got to location they only had one utility trailer with no wheel choke. I had to make due because i was already late. Its not ideal to tow a motorcycle without a wheel choke but I had to make it work. Website needs to have an option to select specifics so we can get the correct trailer at locations that have them.
David PN/A
Ethan HYou guys were amazing!
Tommy YOvercharged for an extra day and extra safe tow fee when I was told I would not be charged for Sunday since they were closed and I had gotten a 48 hour rental and they closed on Saturday before my rental time was up
Kim MKeep doing what you are doing and don’t change a thing. This location went out of their way to change my reservation and even let me keep the truck overnight. Very impressed!
James BVery pleasant and professional atmosphere! 💯
Albert Fmuy buen servicio
Jesus MVery nice people!!!
christy jEmployee Mike is rude and tardy for drop off. Also, the office smells like urine.
Tabitha OEverything was really smooth and convenient..
Lillie SViper blades were out anh radio no work
TUAN LThe person on the desk was professional. Took the time to explain how to use the equipment safely, how toll charges would be passed along without mark up, let us load the truck before attaching the trailer.
John MThe staff was very friendly and courteous. He asked if there was anything that needed to be addressed on the items that were returned and that was greatly appreciated.
Randolph NAll is well
robin jEverything was great
Julia EThe uhaul was very clean inside but very very very dirty outside covered with thick mud the entire truck was covered in mud , we were almost embarrassed to drive it, I asked if they could wash it or refund us to do it but the answer was no so we washed it anyways because it was filthy outside. The office had a very very bad odor/scent making it hard to complete paper work inside the office due to the bad Odor / scent. The staff was very nice.
Gloria MVery nice staff, they had the truck and trailer ready at the gate and inspected by the time I arrived. Will definitely rent from here again.
Michael TContinue with great customer service
RICK Mopens at 9am fyi
Dann MI used to rent uhauls all the time for work. I couldn't stand this location. I have had problems every time I have had to go there. I would never pick this location.
KEVIN WThe pick up was ready when I got there. The check in process was quick. Very reliable equipment
Pamela FThe office had a smell to it, otherwise fine
omar AThe price is a little high
mohammad hGreat customer service
Jerry PEXCELLENT!!
Mary GGreat site.
Tony OI So love this love this location! Easy in and out.
Valivia H