Corporate feel free to contact me. I will be reaching out to you.Angela P.
Customer Reviews for Arlington South Self Storage
(Distribuidor de U-Haul del vecindario)
Arlington, TX 76001
Services at this Location:
- Lun. - jue.: 9 a. m. - 5:30 p. m.
- Vie.: 9 a. m. - 6 p. m.
- Sáb.: 8:30 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.GaryJ J.
El cliente no dejó un comentario.Theresa G.
Trucks parked everywhere. Couldn't get in the driveway.LARRY W.
Very polite and great customer serviceLARONNICA D.
The office staff was BEYOND welcoming and helpful. Would recommend this location above allMADISON S.
Could not adjust mirrors. Needs wiper fluid.JOHN V.
El cliente no dejó un comentario.MONICA J.
Very professional and courteous.. ðŸ–’DARRELL B.
Everything was messy. Office was cluttered. Truck was not clean - had to sweep out the back and could not clean windshield because wipers were torn. Everything was acceptable, but not impressive.ALLEN W.
El cliente no dejó un comentario.Elizabeth S.
El cliente no dejó un comentario.MAJDI I.
Went there to pick up the trailer and the jack for the trailer was not there. Wasn't too happy about the rates and how they differ from city to city. After I dropped off the trailer at my destination, I get a phone call from the owner of this location saying that the establishment across the street complained of mud tracks on their property. Accusing me of being responsible for making the mess and that the company was looking for compensation for the cleanup. I was also told that there was video evidence of the incident and was told that I would not be able to be shown footage because of lack of technical knowledge of how to send footage through email. I reviewed my timeline through google maps and saw that my route made it impossible for me to have gone through said property. Also was told that our personal information was given to the third party looking for compensation without prior knowledge of the complaint. Later that same day I received a phone call from that same uhaul owner apologizing for the confusion saying another person was responsible for the mess made at the other establishment. The owner conducted himself very unprofessionally and I will not be returning back for any business of any sort and will advise others not to do so.GERALE J.
El cliente no dejó un comentario.Miranda R.
El cliente no dejó un comentario.JUDY D.
Tidy up the front office and use a plug in or air freshener. The staff is very nice and helpful.LARONNICA D.
El cliente no dejó un comentario.APRIL R.
El cliente no dejó un comentario.JUAN W.
El cliente no dejó un comentario.Quinton L.
Quick drop off with explanation of mileage overcharges.Richard T.
El cliente no dejó un comentario.MARK G.
Checkout experience was chaotic. Several customers waiting with me on rentals ahead of me and equipment wasn't ready. Manager pushed hard to upsell me on insurance coverage when I already had through other means. Said that Uhaul wouldn't wait on insurance payment if there' was a claim and would come after me. Intimidating. Lack of professionalism.James M.
El cliente no dejó un comentario.JASON G.
El cliente no dejó un comentario.Kenneth R.
El cliente no dejó un comentario.TYSON R.
El cliente no dejó un comentario.PAULA D.
El cliente no dejó un comentario.Kayan B.
In and out service was greatTYRONE C.
El cliente no dejó un comentario.JANET M.
He was helpful and knowledgeable . Very polite .CHARLES W.
I use uhaul frequently and the sales rep told us that we had to get the insurance and if we didn't then we wouldn't be able to rent the truck and trailer. When we advised him that we rent frequently and we've never had to choose an insurance at that point he begin to say that the Grand Prairie location was doing their rentals wrong and that I was accusing him of lying and starting throwing a fit about it. However on the end after I walked away and the paper world had been completed, he then apologized to Ms. Ross and told her I was right and that we didn't have to f her eat the insurance but the contract is now complete and there's nothing he could do about it. Very poor service.....Laronda R.
Great customer service as always!!!TAMELIA A.
El cliente no dejó un comentario.CHARLES R.
El cliente no dejó un comentario.YAHYA A.
El cliente no dejó un comentario.TYLER G.
El cliente no dejó un comentario.JOSHUA D.
El cliente no dejó un comentario.RENEE W.
The service was super expensiveBILAL A.
El cliente no dejó un comentario.ROBERT C.
Make sure you remains consistent in sanitizing the vehicle interior.WINFRED W.
The tow Dolly running lights did not work. The turn signals and brake lights did work OK. The right wheel well was broken and loose with almost all of the rivets holding light housing busted loose. The owners were very helpful and considerate for the rental process. Besides the problems with the tow dolly I did make the 1200 mile trip without incident. I did have to readjust the right wheel ratchet strap as it does need to be replaced on the tow dolly. I pointed all this at the drop off location and they said they would fix the issues before it is rented out again.james C.
Difficult to find parking. Limited area. Poorly identified key dropJENNIFER ANN E.
Friendly and efficient. Not a lot of room for improvement. Excellent experienceJOHN B.
I dropped the rental off at night time, but I had forgot to drop the key off, I told them, I was running late, they charged me an extra day, because I was late to return the keys for 2 hoursAdan A.
This is my second time renting from this location and I had good experiences both times.FELICIA F.
El cliente no dejó un comentario.Hernan R.
Very helpful people, The truck and dolly were ready to go. Good People. ThanksMichael W.
El cliente no dejó un comentario.Stephen D.
El cliente no dejó un comentario.SHAYLEEN A.
El cliente no dejó un comentario.LUIS B.
They were great they got me what I needed at closing hours. Thanks for being concerned about my move. ðŸ'BRYANT L.
This store was awesome great customer service.RACHEL S.
El cliente no dejó un comentario.DENNIS H.
El cliente no dejó un comentario.STEPHANIE A.
Mike was very helpful. I will rent from this location again.KENJAR W.
They were both so nice and efficient. I was in and out and ready to roll with the van in a jiffy. StacyðŸ˜ŠSTACY M.
El cliente no dejó un comentario.Steven M.
Nothing...you guys are AWESOMEFATIMA M.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Ronald S.
El cliente no dejó un comentario.Brian H.
It is excellent place to rent your u-haul equipment.tom G.
El cliente no dejó un comentario.Victoria R.
The person that rented me the equipment from was very helpful took me back to the equipment that I rented connected it to my vehicle and made sure that everything was okay before i left there facility. When i returned the piece of equipment we took it to take it off my vehicle and confirmed that there was no damage and gave me the final paperwork.Tom G.
El cliente no dejó un comentario.KERRY H.
El cliente no dejó un comentario.Edward F.
El cliente no dejó un comentario.daniel D.
Reserved a 26' truck and was informed they only had a 20'. Not happy about U-haul's website not reserving me a 26' truck. Now I have to rent another trailer or truck. I'm looking elsewhere first.Rod G.
It was very dirty. Please make sure they are cleanCathy H.
El cliente no dejó un comentario.Eric G.
El cliente no dejó un comentario.Bianca H.
El cliente no dejó un comentario.Alvin M.
Rented items several times here , always goodPaul P.
The couple that ran the front office was so very pleasant. Best Uhaul experience I have ever had!jeffery S.
El cliente no dejó un comentario.Cathan C.
Very friendly staffcharles J.
Because of the mess up with my reservation i was promised a waive off equipment fees but that wasn't given to me. Its unfair to make such promises to your customers and not follow through.Johnson E.
Very good customer services, thanks Mike and JanDANIEL TOAN T.
El cliente no dejó un comentario.Carrie F.
The tire pressure sensor was on; yet the owners know about the issue for several weeks, and have not corrected it. The front office was very helpful with my check in.john B.
El cliente no dejó un comentario.Tommy S.
El cliente no dejó un comentario.DATREAL T.
Arrived to pickup a trailer and Mike assisted me thru the whole process and made it very easy and stress free. He printed out information on how to use the trailer and even assisted me in hooking up the trailer and making sure it was properly secured. It was great that Mike even gave me a gate code in case I returned after hours to drop off the trailer. Thank you so much for making the process so easy!CESAR Z.
El cliente no dejó un comentario.PRECHT W.
Very awesome customer service. We are very satisfied and will definitely use them again for future needs.Son V.
1. Not over charge for gasoline when the truck was not full in the first place. 2. Clean out the truck before the next customer uses the vehicle. -used mask in cab -inside of haul area smelled and had brownish material in it.FELECHIA P.
El cliente no dejó un comentario.Jeremy D.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.NATHAN W.
El cliente no dejó un comentario.kelsie P.
Tight fit at the entrance, overall good experience.Gregory M.
El cliente no dejó un comentario.DERRICK F.
Slow service and I'm not sure if the truck was really disinfected. It didn't look like it was, because smelled dirty.Maria Cecilia G.
El cliente no dejó un comentario.Ashley H.
The guy lied to me about the insurance policy choice He says I'm not qualified to use my own insurance and I have to purchase u haul insurance. So I did use uhaul insurance and that's wrong. He says they only apply those roles in his location.MEHDI C.
Location was dirty and smelled bad also truck was not ready had to wait to get truck cleaned up, when I called u haul they said they could not do anything about it.EDWIN R.
The customer service was great, Jan was very professional and courteous. Took her time to explain everything to me This was my first time renting a u-haul. Mike was very helpful also If I ever need to rent again this is where I will check first.ROBERT M.
El cliente no dejó un comentario.Kelly D.
A more cleaner office space.CHIGBOROMKPA N.