Customer Reviews for Arkwright Towing and Sales Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

Was charged for a non-returned item that was clearly returned to exactly where I picked it up. Will literally never use this service again and will tell everyone I know not to either.

Rating:

4.0

The uhaul was dirty. Cup holder was filled with sticky red drink and had to be cleaned.

Rating:

5.0

Very easy to use mobile pickup/dropoff. Great location. Lots of availability. Truck was super clean.

Rating:

5.0

They were very professional and courteous.

Rating:

5.0

Get rid of the u haul mobile app because it isn't worth a dam when it comes to returning the equipment. Spent over an hr trying to return equipment and still just left the equipment without finishing the return process

Rating:

5.0

Have better rates on the box trucks for repeat customers...would be appreciated

Rating:

5.0

Would be nice if

Rating:

5.0

Everything was very good ..

Rating:

5.0

Everything was excellent

Rating:

4.0

Smile :)

Rating:

5.0

Quick and easy experience renting a UHAUL van from Arkwright Towing and Sales Inc. Very pleased. Would definitely recommend.

Rating:

3.0

The l9cation was closed when we arrived.

Rating:

2.0

unattended site. had to call uhaul then load an app on my phone. i expected to puckup and drop off with a person. i will never use that location again. the assistant at the toll free number was exceptional

Rating:

5.0

We were told we were expected and personnel took the trailer as soon as we arrived.

Rating:

5.0

the owner went he extra mile to make it a fair deal.

Rating:

5.0

***THIS IS A REFLECTION OF MY ONLINE RESERVATION EXPERIENCE, NOT THIS LOCATION.*** Well, the truck I originally reserved weeks ahead of time was not available when I arrived to get it and the original location was closed!!!! It was very DISTRESSING to show up, on the moving day, and not have a truck. I had to settle for a smaller truck and was BARELY able to fit all my items in the smaller truck. Also traveling to a second pick up location took more time out of an already busy day. This was a very stressful and inconvenient way to start what is already a stressful day of moving. If you can not guarantee a truck will be available, then you should not offer the reservation option. That's why you make reservations, to have what you need.

Rating:

5.0

Excellent customer service!

Rating:

5.0

I go here for all my rental vehicles! The people here are professional, courteous and just generally nice people!

Rating:

5.0

Staff was fabulous on the phone and in person

Rating:

4.0

Friendly , helpful prompt service. Excellent quality vehicle

Rating:

4.0

There was no furniture pads or dolly. I noticed when I started packing it. With the weather I didnt check the back I just assumed it would be in there.

Rating:

5.0

Very very helpful. Larry assisted me with hook up.as I had a recovering knee repair. Very flexible w my return time as well!!! His.partner was helpful improving my trailer choice as well!!

Rating:

5.0

The online return process was very frustrating. It took 25+min to get it to work. I would complete one step and it would go backwards.

Rating:

5.0

Considering a better rate on the trucks Like you have on the vans. Monthly rate. And miles

Rating:

5.0

I can't think of anything to improve upon. Employees were friendly, helpful and thorough. Truck was as promised. Maybe coffee and donuts?

Rating:

2.0

They lied and said it had 3/4 of a tank to start. It had less than half. We took pictures for evidence. Also, I was not told that the location would be closed for my drop off when I registered to not use self check in/ out so I had to do the self check out and had no idea what I was doing and already locked the truck and dropped off the keys when I apparently needed to take a bunch of photos(I'm glad my boyfriend had already been taking photos since we were lied to about the gas) and there was no way for me to upload the photos he sent me I had to take photos of the photos on his phone. It was all just confusing and horrible.

Rating:

5.0

Thank you!!

Rating:

1.0

Do not let any customers go to this location. The guy was rude, short and very uncooperative. I have used U-Haul more often than most with my side business and this was the first time I’ve had someone so terrible. The invoice was more than the quote, the check engine light was on which gives worse gas mileage which cost me more money, it was 3 miles further away which cost even MORE money at 99¢ a mile. Was the worst experience I’ve ever had with U-Haul.

Rating:

3.0

1. Have open wifi available at the pickup site as completing the app-based pickup and return procedures was VERY slow using my mobile data. 2. Email a proper receipt at the end of the transaction. I still have NOTHING in writing confirming the amount of the credit card charge nor anything to supporting a potential tax decuction. Inexcusable!

Rating:

5.0

Nothing. Service and equipment were impecable.

Rating:

5.0

Thank you!

Rating:

5.0

Give them more equipment

Rating:

5.0

Great service

Rating:

5.0

The rental was perfect, easy to drive, and overall the best first experience I could have asked for. The 9’ cargo van fit all of my stuff perfectly, and the rental process and return process is so quick and easy. Only thing is I never got the dolly I had rented to go with it. But other than that, wonderful!

Rating:

1.0

I got accused of doing damage to a vehicle I didn't do anything to the Van I did not bring it back with damage I did nothing wrong. So UHaul charges my CC for something I didn't do Bunch of liars and thieves. Never again with UHaul

Rating:

3.0

We picked up the vehicle on a Sunday. I have an old Apple IPhone. First off it could not find the location but google maps was working. Then I couldn't get the bar code to scan. It took us a 1/2 hour to get it picked up. When we dropped it off, I could not get my phone to work again. We had to log in on my boyfriend's phone, and then we were successful. It was a stressful experience for me and I would never pick up when there is not a person around.

Rating:

5.0

I want the store steal open all Saturday.

Rating:

5.0

Nothing you guys were great service .. actually there is one thing asking people if they need a dolly, we passed by young and naive not knowing the extra need of a dolly we Didn’t know you could rent them even though is was displayed on side of building maybe a customer service rep can say “ hey by the way you need a dolly ? But other than that awesome very nice service!!!

Rating:

4.0

I made a reservation for a different location when I showed up the location was closed and needed to travel to a different location to get a truck - the original location was on Bennett Road in Dunkirk

Rating:

5.0

The person was very friendly and helpful when I picked up the trailer.

Rating:

3.0

Make sure that all the lights on the truck are working properly.

Rating:

5.0

Nothing everything was good thank you

Rating:

3.0

It was the average business for our local area. Larry was nothing but nice and professional and answered all my questions. Uhaul themselves very disappointed with. The General Manager never bothered to call me back from Erie PA area. Neither did the Erie PA manager of Pittsburg. ave U haul with Storage issue that I was told was open 24/7 outside the gate. When it wasn't. It really upsets me but 2 hours cost me almost $200 between gas/mileage/xtra day:.. Uhaul. Themselves issues with. Larry absolutly fantastic to deal with.

Rating:

5.0

Thank you! The day went well. The van was perfect for my application. Would recommend to everyone.

Rating:

5.0

Uhaul on Robert’s Rd in Fredonia is a great place. The people are friendly.

Rating:

5.0

I was charged an additional $12 on return for what I do not know

Rating:

1.0

Rude customer service

Rating:

1.0

Have a detailed account of the scraps before you hand them to customers so you won't rip them off when they return it

Rating:

1.0

I was not able to access the truck I rented, the app would not give me access to the lockbox with the truck keys. I called customer service and after 40+ minutes waiting, the call was disconnected. I had to cancel my order, and I will be complaining if I do not get a full refund.