Customer Reviews for Ark Self Storage
(U-Haul Neighborhood Dealer)

324 reviews

5514 White Bluff Rd   Savannah, GA 31405

(912) 354-6542

Office Hours

  • Monday - Friday:
    9 am - 3 pm / 4 pm - 2 pm
  • Saturday:
    9 am–2 pm
  • Sunday:
    1 pm–5 pm

Services at this Location:

Contact Us

(912) 354-6542

5514 White Bluff Rd
Savannah, GA 31405

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 3 pm / 4 pm - 2 pm
  • Saturday:
    9 am–2 pm
  • Sunday:
    1 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James Hungerpiller 
Rating:
1.0

So rude

Tamila Kianfard 
Rating:
3.0

Customer did not leave a comment.

Vyom Shah 
Rating:
5.0

Easy drop off . Professional, knowledgeable and friendly

Ramona Garner 
Rating:
5.0

Customer did not leave a comment.

Richard Riley 
Rating:
5.0

Customer service Representative was very friendly and helpful 😁

Aratavia Fulton 
Rating:
5.0

Excellent service!!

Maryann Lanier 
Rating:
5.0

Very good customer service with Mrs. Hope!

Lee Wright 
Rating:
4.0

Customer did not leave a comment.

Julie McCart 
Rating:
5.0

Customer did not leave a comment.

Meghan Parker 
Rating:
5.0

Customer did not leave a comment.

Kerry Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Cornelius Ball 
Rating:
5.0

Customer did not leave a comment.

Sylvia Woolard 
Rating:
5.0

The drop off process was quick and easy! Staff was friendly.

Cheyanne Genovese 
Rating:
5.0

Nothing. Perfect check in.

Kathleen Varadi 
Rating:
5.0

Customer did not leave a comment.

David Smith 
Rating:
5.0

Excellent customer service. No issues with vehicle Hope is friendly, knowledgeable and professional

Jai Gierczak 
Rating:
4.0

Signage near road would help… tough to find due to busy road and gps not quite locating right. :)

Christopher Pierce 
Rating:
5.0

The service at this location was excellent. Hope, the attendant, was very kind and helpful. The only concern was that the right windshield wiper on the cargo van was not working. If it had been raining during my use of the cargo van, that would have caused difficulty while I was driving.

DENNIS BRITTINGHAM 
Rating:
3.0

24/7 checkout process was absurdly difficult; I finally gave up and used the live clerk at the desk, who was very helpful. Checkin was somewhat slow but successful.

Brian Klenk 
Rating:
5.0

First time using this location, great experience.

Daniel Evers 
Rating:
1.0

Customer did not leave a comment.

Jeffrey Braswell 
Rating:
5.0

Hope was very nice and accommodating! Thank you

Greg Catanzaro 
Rating:
5.0

Nice people, good equipment. It’s hard to beat.

David Williams 
Rating:
4.0

Customer did not leave a comment.

Rebel Clodi 
Rating:
5.0

Customer did not leave a comment.

Rhonda Coxon 
Rating:
5.0

Customer did not leave a comment.

Teddy Lewis Jr. 
Rating:
5.0

Customer did not leave a comment.

Robert Baker 
Rating:
5.0

Customer did not leave a comment.

MARK GAZAWAY 
Rating:
5.0

Excellent job. Professional, helpful, and efficient

Kerstin Donohue 
Rating:
5.0

Customer did not leave a comment.

Michael Deal 
Rating:
5.0

Customer did not leave a comment.

Michael Mason 
Rating:
5.0

Keep doing what you are doing. Ms.Hope,always gives great customer service there.

Lee Wright 
Rating:
5.0

Customer did not leave a comment.

Sahara Brewington 
Rating:
2.0

When I was doing the checkout online I had to go back to the previous page to adjust something twice and it changed my price to more both times. That’s ridiculous and I don’t see why that happened

SHEILA SOLOMON 
Rating:
3.0

Customer did not leave a comment.

RHONDA COLLINS 
Rating:
5.0

An absolutely perfect and pleasant experience.

STEVEN GEIB 
Rating:
5.0

Customer did not leave a comment.

MICHELLE BARBER 
Rating:
3.0

Customer did not leave a comment.

Denise Buchanan 
Rating:
5.0

Easy to get to -

HOMER SATCHELL 
Rating:
5.0

Customer did not leave a comment.

MARSHA ENGLES 
Rating:
1.0

The old woman working wasn't expecting me, was upset that I arrived, didn't believe I had a drop-off reservation at her facility despite my receipt and confirmation, and then literally told me to park the U-Haul up my ass for no reason I can possibly think of. It was the most blatant disregard for customer service I have ever experienced, and this will definitely be the last time I use U-Haul.

Joe Buckler 
Rating:
5.0

"Amy" your manager,is the best !! She was so helpful, knowlegable ,patient & very helpful in making my transition so smooth.She's very good at what she does.She made my day so much easier then it might have turned out to be. She is differently an asset & to your U haul company .Staff was great too.Thank you again AMY .

Larie Lewis 
Rating:
5.0

Great customer service

Julie Maxwell 
Rating:
1.0

My experience with U-Haul was terrible. My reservation, although guaranteed was cancelled last minute. I never got any actual reason for the cancellation. My rating of one star above is not about the location but the overall U-Haul experience. Why don't you have a rating for that?

JOHN QUIRK 
Rating:
4.0

Customer did not leave a comment.

Michael Rosborough 
Rating:
4.0

Trucks are beyond repair. Corner radius on curb side leaked and ruined furniture.Truck shook the whole trip. Needs better maintenance conducted

BARRY HIATT 
Rating:
3.0

Customer did not leave a comment.

Clay Carter 
Rating:
5.0

Excellent, friendly service. Thank you very much!

CYNTHIA STEVENS 
Rating:
3.0

It could have used a bath and a wipe down on the interior

THOMAS SHOOK 
Rating:
5.0

Customer did not leave a comment.

Joseph Pelletreau 
Rating:
5.0

The checkin was easy and quick. The price was very reasonable.

sherri whitfield 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DUNCAN 
Rating:
5.0

Customer did not leave a comment.

Robert Hemmerle 
Rating:
3.0

The woman working at the desk didn't really know how to check in the return of the truck, and the UHaul website wasn't recognizing my location, so I couldn't do it. However, that worked out, because we returned it early.

Carol Herringer 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER Dahlem 
Rating:
5.0

The lady at the desk was so nice & went through all the procedures unlike the actual U-haul store on Abercorn. There was no wait, I didn't get charged 5 different times & she documented that I brought the truck back... all of which U-haul store did not do. If I ever need a U - haul truck again I will be coming here.

VICTORIA VAN VOORHIS 
Rating:
5.0

Customer did not leave a comment.

Youlanda Munroe 
Rating:
3.0

Customer did not leave a comment.

Thomas Northrup 
Rating:
3.0

Be a bit more customer friendly. Equipment should be clean for rental.

Daniel Griffin 
Rating:
5.0

The only thing I had an issue with was signing in using my mobile phone. It wouldn’t let me do anything from my phone so had to go to the front desk but other than that all was very easy, simple and convenient. Thank you UHaul!!

Yolanda Johnson 
Rating:
4.0

Customer did not leave a comment.

Denise Pipkin 
Rating:
5.0

Customer did not leave a comment.

SHANIQUE BLAKE 
Rating:
4.0

The drop off was fine. Picking the Uhaul up was terrible!

SABRINA Suss 
Rating:
5.0

Nothing. The service was excellent. She was very friendly and helpful.

Adam Parrott 
Rating:
2.0

Zoe was very unprofessional. She was unable to comprehend the issue presented to her. I was constantly having to repeat myself. She became irate and threw my documents to me.

Gretta Harris 
Rating:
3.0

The lady opening the store was 4 minutes late and computers were not her strong suite. But that being said she was very nice and congenial. So that covers a multitude of shortcomings.

Joel Paskauskas 
Rating:
5.0

Customer did not leave a comment.

Andrea Barrow 
Rating:
5.0

Customer did not leave a comment.

Ralph Harold Evans 
Rating:
5.0

Nothing. Mary Dietz was pleasant to deal with and very helpful.

Joseph Benway 
Rating:
5.0

very friendly customer service...

Mark Lawrence 
Rating:
5.0

Customer did not leave a comment.

Brian Goldsborough 
Rating:
1.0

Customer did not leave a comment.

Michael Clee 
Rating:
5.0

Customer did not leave a comment.

Tyler Wilson 
Rating:
5.0

Nothing. The young lady that handled my rental here and at the location I placed the original reservations we awesome. Keep them!!! They make the process extremely easy.

Bruce Langston 
Rating:
5.0

Customer did not leave a comment.

Sherri Spellman 
Rating:
3.0

Customer did not leave a comment.

Kenneth Miller 
Rating:
3.0

U-haul sent us to the wrong place at first to pick-up our u-haul truck. The person at Kings and Queens had to call u-haul and find out where we were supposed to pick-up our rental truck. Our paperwork had Kings and Queens in Savannah instead of Ark. People at both locations were very nice and helpful.

Nancy Kravchenko 
Rating:
5.0

Great service nice people in the office

Paul Eveland 
Rating:
4.0

Logistics getting into location from the highway is difficult due to heavy traffic at times.

Phillip Lackey 
Rating:
4.0

It was quick and easy!

Kameron Kurtz 
Rating:
5.0

When everything is done in an excellent manner, other than a complimentary massage, there's nothing to improve upon.

Angella McCoy 
Rating:
1.0

Customer did not leave a comment.

peter dawson 
Rating:
5.0

Customer did not leave a comment.

anthony watkins 
Rating:
4.0

The truck had oil or grease in the bed. It was covered with a blanket so I was able to use. Also used cardboard boxes to further cover. It was a slight inconvenience. Ideally it would have been cleaned before I picked up the truck.

Harry Tugurian 
Rating:
5.0

Customer did not leave a comment.

Cynthia Watkins 
Rating:
5.0

Customer did not leave a comment.

James Sattler 
Rating:
5.0

Customer did not leave a comment.

Malika Williams 
Rating:
5.0

She was extremely patient, helpful and courteous.

Jeffery Mintz 
Rating:
5.0

Customer did not leave a comment.

Robert Dimmitt 
Rating:
5.0

Great service. Very nice and helpful. Highly recommend.

Barret Nye 
Rating:
5.0

Customer did not leave a comment.

brenda Finch 
Rating:
5.0

I had an issue with another company and I was able to find a truck I needed almost immediately! The employee was very helpful and I am grateful that things worked out so well!

Kristin Cookston 
Rating:
1.0

I did not keep the rental an extra day but got charged for it

Tawanna Fulcher 
Rating:
5.0

Customer did not leave a comment.

Linda Thompson 
Rating:
1.0

I had a horrible experience. Arrived 6/1/18 at 9 am to pick up the cargo van I had reserved weeks earlier so I could move my daughter out of her apartment. The woman working there was very kind, but was unable to check me in. Forty minutes later, I still did not have my rental and my daughter needed to be out of her apartment. I finally got the van, got my daughter moved out, then returned the van. After 30 minutes of the woman trying to figure out how to take my payment, I told her we needed to leave and that she would have to call me for my credit card. When she called two hours later, it took her another 15 minutes to complete the transaction. This was a huge inconvenience and stress for my daughter and I, as we had to rush to get her out of her apartment on time after losing 40 minutes.

lisa barnes 
Rating:
3.0

It's just a difficult location to get out of. Everything else was great!

Sara Bocanegra 
Rating:
4.0

Customer did not leave a comment.

Tanisha Morgan 
Rating:
5.0

Good location. Good people. Supportive to the customer.

Lawrence Perin 
Rating:
5.0

Customer did not leave a comment.

David Kaminsky 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top