Customer Reviews for Ark Self Storage
(U-Haul Neighborhood Dealer)

305 comentarios

5514 White Bluff Rd   Savannah, GA 31405

(912) 354-6542

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 3 p. m. / 4 p. m. - 2 p. m.
  • Sábado:
    9 a. m. - 2  p. m.
  • Domingo:
    1 p. m. - 5 p. m.
Horario especial
  • 10/9/2022: cerrado
  • 10/15/2022 - 10/16/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(912) 354-6542

5514 White Bluff Rd
Savannah, GA 31405

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 3 p. m. / 4 p. m. - 2 p. m.
  • Sábado:
    9 a. m. - 2  p. m.
  • Domingo:
    1 p. m. - 5 p. m.
Horario especial
  • 10/9/2022: cerrado
  • 10/15/2022 - 10/16/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

24/7 checkout process was absurdly difficult; I finally gave up and used the live clerk at the desk, who was very helpful. Checkin was somewhat slow but successful.

Brian K. 
Clasificación:
5.0

First time using this location, great experience.

Daniel E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

Hope was very nice and accommodating! Thank you

Greg C. 
Clasificación:
5.0

Nice people, good equipment. It's hard to beat.

David W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rebel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teddy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

Excellent job. Professional, helpful, and efficient

Kerstin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Keep doing what you are doing. Ms.Hope,always gives great customer service there.

Lee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sahara B. 
Clasificación:
2.0

When I was doing the checkout online I had to go back to the previous page to adjust something twice and it changed my price to more both times. That's ridiculous and I don't see why that happened

SHEILA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

RHONDA C. 
Clasificación:
5.0

An absolutely perfect and pleasant experience.

STEVEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Denise B. 
Clasificación:
5.0

Easy to get to -

HOMER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHA E. 
Clasificación:
1.0

The old woman working wasn't expecting me, was upset that I arrived, didn't believe I had a drop-off reservation at her facility despite my receipt and confirmation, and then literally told me to park the U-Haul up my ass for no reason I can possibly think of. It was the most blatant disregard for customer service I have ever experienced, and this will definitely be the last time I use U-Haul.

Joe B. 
Clasificación:
5.0

"Amy" your manager,is the best !! She was so helpful, knowlegable ,patient & very helpful in making my transition so smooth.She's very good at what she does.She made my day so much easier then it might have turned out to be. She is differently an asset & to your U haul company .Staff was great too.Thank you again AMY .

Larie L. 
Clasificación:
5.0

Extraordinario servicio al cliente

Julie M. 
Clasificación:
1.0

My experience with U-Haul was terrible. My reservation, although guaranteed was cancelled last minute. I never got any actual reason for the cancellation. My rating of one star above is not about the location but the overall U-Haul experience. Why don't you have a rating for that?

JOHN Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
4.0

Trucks are beyond repair. Corner radius on curb side leaked and ruined furniture.Truck shook the whole trip. Needs better maintenance conducted

BARRY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Clay C. 
Clasificación:
5.0

Excellent, friendly service. Thank you very much!

CYNTHIA S. 
Clasificación:
3.0

It could have used a bath and a wipe down on the interior

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
5.0

The checkin was easy and quick. The price was very reasonable.

sherri W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
3.0

The woman working at the desk didn't really know how to check in the return of the truck, and the UHaul website wasn't recognizing my location, so I couldn't do it. However, that worked out, because we returned it early.

Carol H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER D. 
Clasificación:
5.0

The lady at the desk was so nice & went through all the procedures unlike the actual U-haul store on Abercorn. There was no wait, I didn't get charged 5 different times & she documented that I brought the truck back... all of which U-haul store did not do. If I ever need a U - haul truck again I will be coming here.

VICTORIA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Youlanda M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas N. 
Clasificación:
3.0

Be a bit more customer friendly. Equipment should be clean for rental.

Daniel G. 
Clasificación:
5.0

The only thing I had an issue with was signing in using my mobile phone. It wouldn't let me do anything from my phone so had to go to the front desk but other than that all was very easy, simple and convenient. Thank you UHaul!!

Yolanda J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANIQUE B. 
Clasificación:
4.0

The drop off was fine. Picking the Uhaul up was terrible!

SABRINA S. 
Clasificación:
5.0

Nothing. The service was excellent. She was very friendly and helpful.

Adam P. 
Clasificación:
2.0

Zoe was very unprofessional. She was unable to comprehend the issue presented to her. I was constantly having to repeat myself. She became irate and threw my documents to me.

Gretta H. 
Clasificación:
3.0

The lady opening the store was 4 minutes late and computers were not her strong suite. But that being said she was very nice and congenial. So that covers a multitude of shortcomings.

Joel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph Harold E. 
Clasificación:
5.0

Nothing. Mary Dietz was pleasant to deal with and very helpful.

Joseph B. 
Clasificación:
5.0

very friendly customer service...

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler W. 
Clasificación:
5.0

Nothing. The young lady that handled my rental here and at the location I placed the original reservations we awesome. Keep them!!! They make the process extremely easy.

Bruce L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
3.0

U-haul sent us to the wrong place at first to pick-up our u-haul truck. The person at Kings and Queens had to call u-haul and find out where we were supposed to pick-up our rental truck. Our paperwork had Kings and Queens in Savannah instead of Ark. People at both locations were very nice and helpful.

Nancy K. 
Clasificación:
5.0

Great service nice people in the office

Paul E. 
Clasificación:
4.0

Logistics getting into location from the highway is difficult due to heavy traffic at times.

Phillip L. 
Clasificación:
4.0

It was quick and easy!

Kameron K. 
Clasificación:
5.0

When everything is done in an excellent manner, other than a complimentary massage, there's nothing to improve upon.

Angella M. 
Clasificación:
1.0

El cliente no dejó un comentario.

peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony W. 
Clasificación:
4.0

The truck had oil or grease in the bed. It was covered with a blanket so I was able to use. Also used cardboard boxes to further cover. It was a slight inconvenience. Ideally it would have been cleaned before I picked up the truck.

Harry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malika W. 
Clasificación:
5.0

She was extremely patient, helpful and courteous.

Jeffery M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

Great service. Very nice and helpful. Highly recommend.

Barret N. 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda F. 
Clasificación:
5.0

I had an issue with another company and I was able to find a truck I needed almost immediately! The employee was very helpful and I am grateful that things worked out so well!

Kristin C. 
Clasificación:
1.0

I did not keep the rental an extra day but got charged for it

Tawanna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda T. 
Clasificación:
1.0

I had a horrible experience. Arrived 6/1/18 at 9 am to pick up the cargo van I had reserved weeks earlier so I could move my daughter out of her apartment. The woman working there was very kind, but was unable to check me in. Forty minutes later, I still did not have my rental and my daughter needed to be out of her apartment. I finally got the van, got my daughter moved out, then returned the van. After 30 minutes of the woman trying to figure out how to take my payment, I told her we needed to leave and that she would have to call me for my credit card. When she called two hours later, it took her another 15 minutes to complete the transaction. This was a huge inconvenience and stress for my daughter and I, as we had to rush to get her out of her apartment on time after losing 40 minutes.

lisa B. 
Clasificación:
3.0

It's just a difficult location to get out of. Everything else was great!

Sara B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanisha M. 
Clasificación:
5.0

Good location. Good people. Supportive to the customer.

Lawrence P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
1.0

Clean the used condom out of the back of the truck. Have the equipment I ordered at the location I have specified for pick up.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
3.0

Small storage location, difficult to maneuver in, unclear on where to park

scott H. 
Clasificación:
5.0

Hope gives excellent costomer service.

Clasificación:
5.0

El cliente no dejó un comentario.

Jon K. 
Clasificación:
1.0

The environment and sales person was very unprofessional.

pam Y. 
Clasificación:
5.0

First time used. Equipment I ordered was currently in use (appliance Dolly) but truck was clean and ran well.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

george B. 
Clasificación:
2.0

Picking up at this location was great because I got to deal with the manager Chris first hand. However, my experience getting to this location was sub-par. I was supposed to pick up my Uhaul at a CLOSED location for the time that I scheduled. I spoke with customer service at Uhaul as well as Chris, who helped me out as well as promised me a $50 refund. I would like to receive that refund at this time. I would just suggest better management over the Uhaul satellite locations, I was pretty aggravated by the time I finally got my truck, this could've been very easily avoided. Please let me know what else you need from me so I can receive my refund. Gracias.

Tyler Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE P. 
Clasificación:
3.0

Ark Storage was great. The Uhaul experience was not. I wanted a 17ft truck and they could only provide me with a 15 or 20 ft truck even after having my reservation a week earlier. The Savannah call station for Uhaul was far from helpful, wanting me originally to drive all the way to Bluffton to get my equipment. They made no effort or felt no concern that they did not have the right equipment for me. I had made the reservation at the Abercorn store.

michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

William M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey V. 
Clasificación:
3.0

I had issues with the trailer lights.

javier G. 
Clasificación:
5.0

Excellent no complaint

phillip D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christine N. 
Clasificación:
3.0

Location wasn't staff with knowledgeable personnel for the equipment I rented

KIM M. 
No se han enviado comentarios para esta ubicación.

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