Extraordinario servicio al cliente
Julie M.
Customer Reviews for Ark Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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My experience with U-Haul was terrible. My reservation, although guaranteed was cancelled last minute. I never got any actual reason for the cancellation. My rating of one star above is not about the location but the overall U-Haul experience. Why don't you have a rating for that?
JOHN Q.Trucks are beyond repair. Corner radius on curb side leaked and ruined furniture.Truck shook the whole trip. Needs better maintenance conducted
BARRY H.Excellent, friendly service. Thank you very much!
CYNTHIA S.It could have used a bath and a wipe down on the interior
THOMAS S.The checkin was easy and quick. The price was very reasonable.
sherri W.The woman working at the desk didn't really know how to check in the return of the truck, and the UHaul website wasn't recognizing my location, so I couldn't do it. However, that worked out, because we returned it early.
Carol H.The lady at the desk was so nice & went through all the procedures unlike the actual U-haul store on Abercorn. There was no wait, I didn't get charged 5 different times & she documented that I brought the truck back... all of which U-haul store did not do. If I ever need a U - haul truck again I will be coming here.
VICTORIA V.Be a bit more customer friendly. Equipment should be clean for rental.
Daniel G.The only thing I had an issue with was signing in using my mobile phone. It wouldn't let me do anything from my phone so had to go to the front desk but other than that all was very easy, simple and convenient. Thank you UHaul!!
Yolanda J.The drop off was fine. Picking the Uhaul up was terrible!
SABRINA S.Nothing. The service was excellent. She was very friendly and helpful.
Adam P.Zoe was very unprofessional. She was unable to comprehend the issue presented to her. I was constantly having to repeat myself. She became irate and threw my documents to me.
Gretta H.The lady opening the store was 4 minutes late and computers were not her strong suite. But that being said she was very nice and congenial. So that covers a multitude of shortcomings.
Joel P.Nothing. Mary Dietz was pleasant to deal with and very helpful.
Joseph B.very friendly customer service...
Mark L.Nothing. The young lady that handled my rental here and at the location I placed the original reservations we awesome. Keep them!!! They make the process extremely easy.
Bruce L.U-haul sent us to the wrong place at first to pick-up our u-haul truck. The person at Kings and Queens had to call u-haul and find out where we were supposed to pick-up our rental truck. Our paperwork had Kings and Queens in Savannah instead of Ark. People at both locations were very nice and helpful.
Nancy K.Great service nice people in the office
Paul E.Logistics getting into location from the highway is difficult due to heavy traffic at times.
Phillip L.It was quick and easy!
Kameron K.When everything is done in an excellent manner, other than a complimentary massage, there's nothing to improve upon.
Angella M.The truck had oil or grease in the bed. It was covered with a blanket so I was able to use. Also used cardboard boxes to further cover. It was a slight inconvenience. Ideally it would have been cleaned before I picked up the truck.
Harry T.She was extremely patient, helpful and courteous.
Jeffery M.Great service. Very nice and helpful. Highly recommend.
Barret N.I had an issue with another company and I was able to find a truck I needed almost immediately! The employee was very helpful and I am grateful that things worked out so well!
Kristin C.I did not keep the rental an extra day but got charged for it
Tawanna F.I had a horrible experience. Arrived 6/1/18 at 9 am to pick up the cargo van I had reserved weeks earlier so I could move my daughter out of her apartment. The woman working there was very kind, but was unable to check me in. Forty minutes later, I still did not have my rental and my daughter needed to be out of her apartment. I finally got the van, got my daughter moved out, then returned the van. After 30 minutes of the woman trying to figure out how to take my payment, I told her we needed to leave and that she would have to call me for my credit card. When she called two hours later, it took her another 15 minutes to complete the transaction. This was a huge inconvenience and stress for my daughter and I, as we had to rush to get her out of her apartment on time after losing 40 minutes.
lisa B.It's just a difficult location to get out of. Everything else was great!
Sara B.Good location. Good people. Supportive to the customer.
Lawrence P.Clean the used condom out of the back of the truck. Have the equipment I ordered at the location I have specified for pick up.
Kevin H.Small storage location, difficult to maneuver in, unclear on where to park
scott H.Hope gives excellent costomer service.
The environment and sales person was very unprofessional.
pam Y.First time used. Equipment I ordered was currently in use (appliance Dolly) but truck was clean and ran well.
Paul G.Picking up at this location was great because I got to deal with the manager Chris first hand. However, my experience getting to this location was sub-par. I was supposed to pick up my Uhaul at a CLOSED location for the time that I scheduled. I spoke with customer service at Uhaul as well as Chris, who helped me out as well as promised me a $50 refund. I would like to receive that refund at this time. I would just suggest better management over the Uhaul satellite locations, I was pretty aggravated by the time I finally got my truck, this could've been very easily avoided. Please let me know what else you need from me so I can receive my refund. Gracias.
Tyler Z.Ark Storage was great. The Uhaul experience was not. I wanted a 17ft truck and they could only provide me with a 15 or 20 ft truck even after having my reservation a week earlier. The Savannah call station for Uhaul was far from helpful, wanting me originally to drive all the way to Bluffton to get my equipment. They made no effort or felt no concern that they did not have the right equipment for me. I had made the reservation at the Abercorn store.
michael A.I had issues with the trailer lights.
javier G.Excellent no complaint
phillip D.Location wasn't staff with knowledgeable personnel for the equipment I rented
KIM M.No one called and said they changed the pick up location, it put me 2 hours behind. Also the person did not tell me what time to turn it back in so I was an hour late and got charged for another day.
Andy D.Awful experience! Your agent was totally incompetent, we had to wait on the Gentleman in front of us for 30+ minutes and then we waited for this totally incompetent representative for another 30 minutes. She misrepresented to us that the gas tank was full, and we must return with a full tank of gas, we traveled 17 miles and the vehicle required 8.865 Gallons of gas costing $23.31. Upon contact with your manager of this location we were told that there was nothing she could do! Ark Self Storage-(12127) 5514 White Bluff Rd Savannah, Ga 31405 912-354-6542 Additionally, we were instructed to return the vehicle at 9AM the following morning. When we arrived at your location at 9AM we found your office close with a sign on the entrance door advising that they would open at 1PM. We left the key in the slot provided. We were then obligated to travel back to your location. I demand the return of the $69 cents per mile and the refund of the cost of gasoline. Should you decide to not adhere to my demand, U-Haul will suffer extreme bad press and all Social media. Rubert C Martin, Jr Savannah, Ga 136 East 57th St 31405 P. O. Box 31416 Savannah Ga
Rubert M.Hope is always helpful.
ANNE MARIE J.Your co. stepped in @ the last minute, when another co. had a no show to move me. Thank you sooo much.
JOYCE S.The staff was helpful and courteous and made the rental process fast and easy.
Richard A.We had a change of planned and the customer service was great. Thanks, Linda Wilder-Bryan President LB4 & After Foundation
Linda B.On the other hand the drop off location was very accommodating to my schedule and was understanding of my problem with the pick up location and my reasoning behind being over the mileage due to having to drive 40 miles round trip twice due to having to get weighed. Super friendly agent.
BARRY O.The attendant didn't offer much help regarding where the trailer should be dropped, or whether it should be backed in or not.
Joe W.The trailer that we rented didn't have any type of way to keep trailer level when parked. There is no way a female or older person could pick up the trailer by themselves to hook to vehicle! The u haul locations need to have someone on hand to help with lifting trailer end up!
GREGORY S.Everything was excellent. Service was outstanding. Thank you for everything. God bless.
Michele W.Hope was very pleasant and helpful.
William M.