Great customer service, easy to work with. Would be happy to use again in the future.
Chris D
Customer Reviews for Arizona Veteran Security
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A person on site would be very helpful
Kent ILocation was on my end. When I attempted to drop off the vehicle called the numbers that were located on the door and nobody answered. I left the truck in a busy inner city with no confirmation.
Jacob LCsr went above and beyond to make sure I understood everything about my contract and the equipment
BENJAMIN BUltimately they were helpful. We took the equipment back to drop off as per the selected location and confirmation for our reservation o Lu to be told that we couldn’t drop it off because we weren’t showing in their system for drop off. Having to explain this and show proof of the confirmation address we received was a bit of a pain. In addition, we were told that we could drop off the equipment any time on the date if drop off but received a call stating that our return was overdue and we’d be charged for another day. This was contradictory to two prior conversations had with reps (not necessarily with the drop off location and uncertain if the call came from them or someone else). We weren’t charged for the extra day though the drop off location (which previously said had no record of us for their location) said they were going to charge us then decided to honor those other conversations and the proof from the reservation confirmation that gave no such time limit instructions for the drop off date.
Kimberly DVERY DIFFICULT LOCATION TO FIND
Carrie DReimbursement for stuff like gas if customer put more gas then what it was, returning the uhul is horrible no one was there, they close early you have to Chech your self the uhul or they will change you money if they do it for you is ridiculous they some one should be in there period
Laura YKind, friendly and very helpful
DONALD EI feel that the location that I dropped my U-haul at is a bit petty and trying to price gauge people. I received my U-Haul at just under an 1/8 of a tank of gas and then returned the U-Haul at just under an 1/4 of tank which is an 1/8 more than I received the vehicle. They then took away a $21 credit from me and charged me $11 for additional gas. If I brought the vehicle back with the same amount of gas, I would understand if I brought the tank back at the same level. I brought it back with an 1/8 of a tank more than I received it. I got charged $21 plus $11, so $32 for 2 gallons of gas. Straight petty. They then charged me a $25 cleaning fee when the cab and inside of the back were swept clean. I even folded the blankets and then put them and the dolly in the cab. Not the best experience. The guy who helped me check in my trailer was the only saving grace. That’s why I’m leaving 2 stars and not 1 star.
sean cDidn’t receive my sofa cover, paid for it but never received it. Was a hassle trying to get a refund, poor customer service. Hard to get a hold of anyone.
Gabby L