Customer Reviews for Area Storage Inc
(U-Haul Neighborhood Dealer)

436 reviews

1900 3 Mile Rd   Racine, WI 53404

(262) 456-5015

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(262) 456-5015

1900 3 Mile Rd
Racine, WI 53404

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I appreciate the helpfulness of the person that rented the truck to me. This is my 2nd rental with this location/person and I will return should I need to do any more moving - something I don't want to do again for a long time.

Roy Bohn 
Rating:
5.0

Customer did not leave a comment.

MYRON NICHOLAS 
Rating:
5.0

Customer did not leave a comment.

ROBERT BROWN 
Rating:
5.0

Nothing. !!

lillie meyers 
Rating:
5.0

Great service!

Nicholas Gorzkiewicz 
Rating:
5.0

Customer did not leave a comment.

Hugh Griffith 
Rating:
5.0

Customer did not leave a comment.

Keith Kohlmann 
Rating:
5.0

Customer did not leave a comment.

Ruku Young 
Rating:
3.0

N/A Customer service was great! The gentleman that gave us the vehicle was very friendly, and gave us all the information we needed to have a successful trip!

Kim Seidel 
Rating:
4.0

Customer did not leave a comment.

Diana Gonzalez 
Rating:
1.0

The site covered in ice and snow. The tires on the vehicle were completely bald. I had to dig ourselves out of the ice and snow multiple times. The windshield wipers and fluid were non existent and a joke! If I wasn’t in such desperation for a truck, I would’ve tried to choose another truck somewhere else. The gentleman at the front desk was great though, all has to do with the condition and the way the truck drove.

Helen Griffith 
Rating:
5.0

The folks at the store and in customer service were great. How ever the truck was not functioning. After I loaded it, it would not start. They sent someone out to jump it and again it would not start. They towed it back to the pick up location, and I was given a different truck which I then had to un load and reload to the new truck. The whole thing set me back about 4hrs and I was late to my destination had to miss several hours of work and due to the nature of what I was doind caused me to now be a day and a half behind my schedule which could jeopordize the success of what I had intended. I would appreciate a call and at least a partial refend for all of the trouble and for potentially ruining a project which has taken almost a year to organize. Thanks

Edson Melendez 
Rating:
3.0

All we had to do was drop off the truck.

Daniel Torchia 
Rating:
1.0

No staffing, no fence or secure areas. Poor response from Uhaul phone support. Was not told I had to make an appointment to drop off the equipment. They did inform me I could use and app and drop off with my own picture proof..for $20!! processing fee! Load of crap... they really should be more careful about who they allow to rent and return equipment to.

Eric Mohr 
Rating:
5.0

Customer did not leave a comment.

Andrew Brommer 
Rating:
5.0

Customer did not leave a comment.

BRIAUNA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

charles jones 
Rating:
5.0

Customer did not leave a comment.

Shane Cates 
Rating:
5.0

Customer did not leave a comment.

Michael Szopinski 
Rating:
5.0

Customer did not leave a comment.

Samuel Kocol 
Rating:
5.0

10/10 great service!

Eric McGaughey 
Rating:
5.0

I was so happy with the U-Haul rental. I was a first time pull behind trailer renter and I was very nervous. Your Equipment ran so smoothly and pulled so easily. It quickly made me feel confident and safe. I usually rent from Dave but he didn't have the trailer I needed and sent me to Shawn. They were both very accommodating and friendly. I have used Dave (0666) for a long time and I was always treated right. Shaun was very friendly and kind as well. Thank you for making me feel confident. Kevin IBEW

KEVIN BARBER 
Rating:
5.0

I didn’t really like the amount of steps to use the app to rent.

Kisha Johnson 
Rating:
4.0

Customer did not leave a comment.

Brenda Grimes 
Rating:
5.0

The location is outstanding. The self service experience for getting the truck needs work. The website kept timing out, and I had to manually check in and that took quite a while because I was waiting in line. The guy there is excellent, got through the line at a steady pace, made sure everyone was taken care of. A great location. Everything except the online self-service check in was excellent.

Jon Martens 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Coates 
Rating:
5.0

Customer did not leave a comment.

SANDRA ROZEK 
Rating:
5.0

Customer did not leave a comment.

Mark Reitman 
Rating:
2.0

The app is terrible

Nicholas Spicer 
Rating:
5.0

Great customer service.

Greg smith 
Rating:
3.0

Customer did not leave a comment.

Terry Nimz 
Rating:
5.0

Excellent quick service always .

EDWARDO COLLAZO 
Rating:
5.0

It was great using the 9 foot van for a dorm move in. I drive a Ford, so the controls were very familiar. I could even hook my phone up via Bluetooth. I plan to use the van again for future moves.

Gwyn Prescott 
Rating:
3.0

Customer did not leave a comment.

Genc Geci 
Rating:
3.0

Opened right at 9am and got us out the door in 5 minutes.

Nicole Skym 
Rating:
5.0

Helpful staff, convenient location, great rental option. Will rent here again.

Chris Osiecki 
Rating:
3.0

Not a very friendly owner. I appreciate courtesy

Brian Lyle 
Rating:
4.0

Customer did not leave a comment.

William Noon 
Rating:
5.0

Customer did not leave a comment.

PAUL HELBLING 
Rating:
5.0

Customer did not leave a comment.

Naquila Minter 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN PONTE 
Rating:
5.0

Shane the building manager an owner has always been helpful with our moves and very accommodating with U-Haul rentals, always going out of his way. I would highly recommend this place for STORAGE. Not only are prices reasonable but we never had issues. Thank you.

KELLY WORTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Rindt 
Rating:
5.0

Customer did not leave a comment.

Steven Rosborough 
Rating:
5.0

My customer service here was awesome! Thank you!

Debra Baker 
Rating:
5.0

No suggestions at this time

William Diedrich 
Rating:
5.0

Customer did not leave a comment.

Robert Padgett 
Rating:
5.0

You guys are awesome, just keep doing what you are doing.

isom townsend 
Rating:
5.0

Customer did not leave a comment.

Trenton Little 
Rating:
5.0

Customer did not leave a comment.

Anthony Richmond  
Rating:
3.0

Customer did not leave a comment.

Latricia Mclemore 
Rating:
5.0

Customer did not leave a comment.

Greg Kartes 
Rating:
5.0

Customer did not leave a comment.

Sam Kocol 
Rating:
4.0

Customer did not leave a comment.

Jim Wilson 
Rating:
5.0

Customer did not leave a comment.

LANORA JOHNSON 
Rating:
3.0

Customer did not leave a comment.

Cynthia Smith 
Rating:
5.0

Excellent customer service. Shane was very nice. I'll recommend this location anytime.

Isom Adiari 
Rating:
1.0

Confusing pickup instructions. A massive advertising sign stuck into the windshield of the vehicle with no place to place or dispose of.

David King 
Rating:
1.0

The clerk at the gas station where I rented was very rude. Also could barely understand him when he spoke.

Doug Selky 
Rating:
5.0

Customer did not leave a comment.

aldred montoya  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Himmelsbach 
Rating:
4.0

The wifi is not good - I always have trouble doing the mobile check in and out. Thankfully this last visit there was someone onsite that assisted me with their phone

PATRICIA LANDREMAN 
Rating:
5.0

Customer did not leave a comment.

Brennan Johnson 
Rating:
5.0

Customer did not leave a comment.

Celeste Miles 
Rating:
4.0

Shane was veryhelpful.

Judy Poquette 
Rating:
5.0

Customer did not leave a comment.

Dan Vice 
Rating:
5.0

The owner had a lot of computer problems, but was very friendly and accommodating through it all

Thomas Johnson 
Rating:
5.0

Trailer was there as promised No glitches good people!

mark kechter 
Rating:
5.0

Customer did not leave a comment.

Allen Roscoe 
Rating:
5.0

Customer did not leave a comment.

quanisha little 
Rating:
5.0

Customer did not leave a comment.

Michael Minasian 
Rating:
4.0

Customer did not leave a comment.

barbara banks 
Rating:
5.0

Customer did not leave a comment.

Vicente Medina 
Rating:
5.0

Customer did not leave a comment.

Steven Zumbach 
Rating:
5.0

Customer did not leave a comment.

DAVID BROWN 
Rating:
5.0

Customer did not leave a comment.

Aaron Dobrinska 
Rating:
3.0

The vehicle had a major exhaust leak and sloppy steering. Safety should be considered.

CARL HOOPES 
Rating:
5.0

Third move in 5 years. Uhaul has always been easy to use. Their system makes it very easy.

Terry Baker 
Rating:
3.0

Get all the vehicles in for a front-end wheel alignment

richard burge 
Rating:
5.0

check in was fast and the desk person was quick and ready, same thing at returning truck..

George Hernandez 
Rating:
5.0

My experience from start to finish was wonderful. The agent that took care of me was very professional, courteous and informative. Not only would I utilize this location again, I would also recommend it to others.5 out of 5 stars all the way across the board

Reginald Adams 
Rating:
5.0

Customer did not leave a comment.

Patricia Nettleton 
Rating:
5.0

Customer did not leave a comment.

Ricardo Beilke 
Rating:
5.0

Pick up and drop off we’re super easy and convenient

KEITH WERDERITCH 
Rating:
3.0

Customer did not leave a comment.

Steven Hoyt 
Rating:
5.0

Customer did not leave a comment.

Theresa Foster 
Rating:
5.0

Customer did not leave a comment.

Alyx Pedraza 
Rating:
5.0

Customer did not leave a comment.

Brayden Clapp 
Rating:
5.0

Customer did not leave a comment.

JAMES YONKER 
Rating:
5.0

The U Haul app needs a lot of work to make the checkout, picture taking.. etc.. more intuitive.

James Roome 
Rating:
5.0

The email receipt was not readable and not able to increase magnification. Please do better for your customers.

THEODORE MOORE 
Rating:
5.0

Customer did not leave a comment.

anderson lopes 
Rating:
5.0

Customer did not leave a comment.

rebbecca Holtz 
Rating:
5.0

Customer did not leave a comment.

MICHELLE ZELTEN 
Rating:
5.0

Friendly and fast. Made the return easy.

Steven Lipton 
Rating:
5.0

Customer did not leave a comment.

maggie bleichner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAN BRUNNER 
Rating:
5.0

Customer did not leave a comment.

Paul Langner 
Rating:
5.0

Friendly and helpful customer service at this location. Would recommend.

Stephen Cross 
Rating:
5.0

Customer did not leave a comment.

Ellen Hammond 
Rating:
5.0

Customer did not leave a comment.

liz gengozian 
Rating:
5.0

Like using Area Storage Inc. Very easy to deal with. Always helpful.

BRADLEY PLATT 
Rating:
4.0

Customer did not leave a comment.

Patrick Johnson 
Rating:
5.0

Customer did not leave a comment.

Gregory Lock  |  Overall Experience 
Rating:
3.0

I've never used a storage facility before. It's very nice but a little small. I thought I was getting a unit that said fits 2 rooms but it's quite small. Nonetheless I still was able to fit everything

Anna DelToro  |  Reservation 
Rating:
5.0

Easy friendly service

Charles Morales  |  Reservation 
Rating:
4.0

Wonderful customer service

Privacy Request  |  First Impressions 
Rating:
1.0

I called the facility to confirm before leaving my apt with the movers and no one was on site who could find the unit I reserved or knew how to rent a unit.

Privacy Request  |  First Impressions 
Rating:
3.0

Quick move in. Staff got ahold of me right away after i put the reservation in.

Privacy Request  |  First Impressions 
Rating:
3.0

Decent facility and helpful staff.

Privacy Request  |  First Impressions 
Rating:
3.0

I did not need this unit. Had one waiting for me when I got to town

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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