Customer Reviews for Archipel Maison-Vivante
(U-Haul Neighborhood Dealer)

358 reviews

8100 Boul Cousineau   Saint-Hubert, QC J3Z0G8

(450) 878-0515

Office Hours

  • Mon-Sun: 9 am–2 pm

Services at this Location:

Contact Us

(450) 878-0515

8100 Boul Cousineau
Saint-Hubert, QC J3Z0G8

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The tires were not aligned, the side mirror kept moving while driving so kept having to readjust it while driving

Sierra R 
Rating:
5.0

Customer did not leave a comment.

Raphael D 
Rating:
5.0

Customer did not leave a comment.

Olivier R 
Rating:
5.0

why don't you have this survey in French? Have good day Ciao

JEAN-PIERRE L 
Rating:
5.0

Customer did not leave a comment.

Martin N 
Rating:
5.0

Les commis à l’accueil sont parfaits, connaissent bien leur job et l’on est bien accompagné

johanne g 
Rating:
2.0

Your mobile application is not workong. I lost almost 2 hours trying to make it work and it never did !!

Bruno C 
Rating:
5.0

En français svp, why can we have a survey in French, we live and do business in Quebec it’s the law.

pierre l 
Rating:
5.0

Customer did not leave a comment.

Caroline D 
Rating:
5.0

Customer did not leave a comment.

cindy A 
Rating:
5.0

Customer did not leave a comment.

catherine l 
Rating:
3.0

The truck was dirty : coffee cups in the doors, dirty napkin between the passenger armchair and the chair. The back was just to dirty and I had to cover it with cardboard to protect my furnitures. By the way the app to return the truck is just not working : I got the message "To many redirections" from your server and I was not able to return the truck by myself and wasted 30min for nothing trying to make it work + 1h the day after to come in person.

Christian R 
Rating:
5.0

Customer did not leave a comment.

Salpi M 
Rating:
5.0

Customer did not leave a comment.

Christophe D 
Rating:
5.0

Customer did not leave a comment.

Michel R 
Rating:
3.0

You charge me too much for the gas… i put the gas at the exact same spot that i got it…

Arnaud B 
Rating:
5.0

Customer did not leave a comment.

Adil E 
Rating:
5.0

1. On m'a demandé si c'était possible de ramener le véhicule à St Hubert plutôt qu'un ''one way à Sorel'' On m'a promis un crédit de 150$ Rien reçu jusqu'ici 514-755-0439 Marc

Marc T 
Rating:
5.0

The return with the app was impossible

Richard S 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Customer did not leave a comment.

Nicolas M 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Facile retourner la remorque hors des heures d’ouverture

Guy H 
Rating:
5.0

Customer did not leave a comment.

Lisa L 
Rating:
5.0

Customer did not leave a comment.

Luc L 
Rating:
5.0

Everything was great ,great service, efficiency was wonderful. The only downfall was the drivers cabin has not been cleaned in a while.

Skip K 
Rating:
5.0

ça ne vaut pas la peine de se casser la tête avec nos petits véhicules. Une bonne planification et mettre le tout dans un bon grand camion merci

stephane m 
Rating:
5.0

Perfect

luc d 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Tout est bien

Rejean L 
Rating:
5.0

Customer did not leave a comment.

Antoine D 
Rating:
4.0

Difficile avec l’application pour prendre les clé

real p 
Rating:
2.0

truck was very dirty when i picked it up (did self pickup, so i couldn't point this out to anyone). after returning it, even having swept the truck, was charged a 25$ fee as there was a small amount of dust left in truck. gas gauge was at less than half a tank, but i was required to fill it up correctly to half a tank (even though trucks should be at FULL upon pickup) truck dimensions are misleading. i rented a 20 foot truck, but in actuality the box is closer to 17 feet, with a small overhead area. other rental companies do not have this misleading feature. after speaking to the manager of the manager of the location Mr. Lopez, i was very dissatisfied with the discussion. he seemed very unreceptive of any of my complaints.

Alexander S 
Rating:
3.0

Vehicule in bad mecanical state. Break, steeri g loose, ball joint problems and bad tire quality balance

Sylvain T 
Rating:
5.0

Customer did not leave a comment.

Mathieu B 
Rating:
5.0

great service

Raymond P 
Rating:
5.0

Customer did not leave a comment.

Erick D 
Rating:
5.0

Customer did not leave a comment.

Ashly S 
Rating:
5.0

Waited 10 minutes at the door at 11h20 am, door was locked, no one inside.

Sebastien F 
Rating:
5.0

Bien merci.

DANIEL L 
Rating:
5.0

Customer did not leave a comment.

Katia F 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Excellent service du représentant de chez Archipel. Il est facile également de laisser son véhicule sur place car il y a un grand stationnement.

alain d 
Rating:
5.0

Customer did not leave a comment.

Jean-Francois G 
Rating:
5.0

Customer did not leave a comment.

Jean Z 
Rating:
5.0

Everything ok 👌

Benoit R 
Rating:
4.0

1- don’t you have survey in French ?????? 2- I brought the trailer less than an hour late and was charged a full second day. No period of grace ????

Jocelyn O 
Rating:
5.0

Employé très sympathique, serviable. Il a répondu à toutes mes questions et il m'a aidé à attacher la remorque. Le stationnement est bien fait et c'est plus facile de stationner qu'à l'entrepôt de St-hubert.

ADAM R 
Rating:
2.0

Customer did not leave a comment.

stephane l 
Rating:
1.0

Service à la clientèle nul. Employés arrogants. Charge des frais supplémentaires. Les prochaines locations seront fait chez vos concurrents. Très déçu.

Dominic B 
Rating:
2.0

Dirty No windshield washers Over charge day after Close mind to discuss Not gaz full so difficult to do the same

yanic v 
Rating:
5.0

Customer did not leave a comment.

marc p 
Rating:
5.0

Leurs horaires

marc p 
Rating:
5.0

Réception très courtoise et services très rapide

Michel G 
Rating:
3.0

Le service de cueillette via l’application n’est pas optimal. Nous ahojs du attendre 1h30 à la prise et à la remise du camion parce que l’application bogusit et nous avons du faire appel au service à la clientèle.

Hugo G 
Rating:
5.0

Have more staff , there was only one employee, should de 2 . Thanks

Joao S 
Rating:
5.0

The amount that was charged on my credit card and the final bill? I had to call back after 24 hours to reajust my bill of $107 to $47.

Leon B 
Rating:
5.0

Excellent service

andré b 
Rating:
1.0

It says it's open from : 9am to 2pm and no one is ever at reception..to greet us.. I arrived at 1h28 to pick up a trailor (booked for 1h30) and there was no one there.. knocked on the door (hard) no one ever came.. I called the number on the door.. no one answered...??? I was pretty dissapointed.. I had to go all the way to the strore (Archipel) with an angry face mind you.. and ask them to call someone to go to the u-haul office and open the door for us.. witch took another 5 minutes before seeing anyone.. The check in of the trailor was soooo long.. your website was soooo slow.. they had to call a manager to come do it on his phone.. witch was also slow.. then finaly 40 minutes later it checkout.. we go to get the trailor.. the tails lights didn't work..!!! he had to give us another one.. all in all it took me almost one full hour.. from when I arrived to when I got out with the trailor.. I'm very sadened and dissapointed by the service there.. Thanks a million for looking into it.. it would be much appreciated.

Marinela d 
Rating:
5.0

Customer did not leave a comment.

Martin R 
Rating:
1.0

Customer did not leave a comment.

Dominique M 
Rating:
4.0

The van was clean. However it smelled really bad inside next to the drivers seat (smelled like farm animals and manure)

Jean-Francois T 
Rating:
5.0

Nothing, it was perfect, thanks

Joao S 
Rating:
4.0

Better organization of parking area for client

Sylvain L 
Rating:
2.0

The truck was so durty. It smels soo bad inside that I couldn't breath. Truck was not clean. Ret of food inside. Really not a good experience

ahajjam t 
Rating:
2.0

Too numerous to list

walter m 
Rating:
5.0

Customer did not leave a comment.

Nadya P 
Rating:
5.0

Customer did not leave a comment.

Caty P 
Rating:
5.0

Customer did not leave a comment.

Dany P 
Rating:
1.0

Customer did not leave a comment.

nicholas o 
Rating:
5.0

Customer did not leave a comment.

Patrice M 
Rating:
5.0

All is good good car clean

Mohammed A 
Rating:
5.0

Customer did not leave a comment.

Marc-Antoine D 
Rating:
5.0

Customer did not leave a comment.

Mathieu R 
Rating:
5.0

Pourquoi j'ai payé le retour la remorque 20.00$

Jean M 
Rating:
5.0

Customer did not leave a comment.

Olivier R 
Rating:
5.0

Customer did not leave a comment.

Michel L 
Rating:
5.0

Customer did not leave a comment.

Daniel O 
Rating:
5.0

Your trucks are great and reserving one (on a browser) is easy and well laid out BUT the app is complete garbage. It was useless to pick up AND drop off. Simply did not work. I mean please trash the thing and start all over again!

Richard G 
Rating:
5.0

Extended hours for pick up in the morning .

Francois V 
Rating:
5.0

Customer did not leave a comment.

Brice H 
Rating:
5.0

Customer did not leave a comment.

eric p 
Rating:
5.0

Customer did not leave a comment.

Daniel O 
Rating:
5.0

Customer did not leave a comment.

Matthew S 
Rating:
5.0

Customer did not leave a comment.

Alain L 
Rating:
2.0

On m’a chargé une journée supplémentaire alors que j’ai rapporté la remorque 1:00 à l’avance, je l’avais de 13:00 à 17:00 et je l’ai rapporté à 15:30 mais le dépositaire fermait à 14:00

Patrice G 
Rating:
4.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

MICHEL B 
Rating:
4.0

Customer did not leave a comment.

Chantal M 
Rating:
5.0

Good and fast service

Andre D 
Rating:
5.0

Excellent service et le personnel sympathique

Carl G 
Rating:
1.0

J'ai réservé un camion pour le plus près de chez moi (Chambly) avec un service après les heures d'ouverture. Je m'y rend et finalement le gars qui me l'a programmé me l'a programmé pour le service durant les heures (je ne pouvais pas car je travaillais). Alors j'appelle et on me dit de me rendre à celui de l'Archipel. J'ai finalement eu un code après 1h de temps, car le service est juste en anglais et la boîte à clé était vide ! Elle m'a donné le code des autres boîtes à clé, et les boîtes étaient tous vide !

stephanie t 
Rating:
1.0

I had to boost the Truck on the parking and 5 Times in the Day ...

Dominik S 
Rating:
4.0

Idéalement un ou 2 préposés au comptoir surtout le week-end en tout temps.

andre h 
Rating:
5.0

Excellent service lors de la location et prise du camion. Camion très propre, très satisfaite!!!

johanne g 
Rating:
5.0

Customer did not leave a comment.

nicolas m 
Rating:
3.0

Customer did not leave a comment.

Luis F 
Rating:
5.0

Customer did not leave a comment.

Yves S 
Rating:
3.0

Service from the staff is very good, professsional, even when faced with computer problems and waiting customers. My rental unit (Ford 15’ truck) was old. I found the gas mileage poor, and lack of remote controlled mirrors was annoying for parking the unit in tight spots. My other previous rentals were a lot better so I consider this a one off among several good ones.

Brice H 
Rating:
3.0

Le fait que le réservoir d'essence n'est pas livré plein au client crée de la confusion. On m'a facturé pour de l'essence alors qu'on n'aurait pas dû. Heureusement, cette erreur a été corrigée parce que j'avais les preuves en main.

Alain H 
No reviews have been submitted for this location.

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