Customer Reviews for Archer TV & Appliance
(U-Haul Neighborhood Dealer)

403 reviews

1703 E Washington St   Washington, IA 52353

(319) 653-3053

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: 12 pm–4 pm

Services at this Location:

Contact Us

(319) 653-3053

1703 E Washington St
Washington, IA 52353

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–4 pm
  • Sun: 12 pm–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

To have a firm pickup location upon rental agreement. Uhaul was unsure of pickup location up until the day I arrived even though the dealership verified the trailer needed was available and on location. I never received a verification call from Uhaul.

John Parks 
Rating:
4.0

I had two extra days on my contract but got charged for an extra day.

Grant Van Halst 
Rating:
5.0

Customer did not leave a comment.

Gregory McKenna 
Rating:
2.0

The store could not log into your website. It took well over 30 min's to do the paperwork as a result. Why do you need 2 different contacts for the rental? That seems like overkill to me.

Brad Hildebrand 
Rating:
5.0

The dealer made everything easy and explained it clearly. The truck was clean and ready to go when we got there. They made our move easier.

Dianne Foor 
Rating:
5.0

Customer did not leave a comment.

Russell Jenkins 
Rating:
5.0

Customer did not leave a comment.

John Goodman 
Rating:
5.0

Customer did not leave a comment.

Chuck Atwood 
Rating:
5.0

Everything was fine, good experience but the inside of truck was dirty. Not a big deal but I cleaned up previous renters mess.

Victoria Hunt 
Rating:
5.0

Customer did not leave a comment.

Alex Mullens 
Rating:
4.0

Customer did not leave a comment.

Robert Coker 
Rating:
5.0

Customer did not leave a comment.

John Chance 
Rating:
4.0

Customer did not leave a comment.

John Kalohn 
Rating:
4.0

It was not the original location I was to be going to drop off the truck. It was a good hour away from where I am living and with having to have still unpack the truck yet that day and make a drive it made things very inconvenient to do. I had to arrange help with the truck instead, which took someone away from work. It was not the most ideal situation for me that day especially being new to the location. I had even seen equipment being dropped off at my original location this weekend.

Brandi Webinger 
Rating:
3.0

Customer did not leave a comment.

Dave Baker 
Rating:
2.0

Customer did not leave a comment.

Manolin De leon Pichardo 
Rating:
5.0

Customer did not leave a comment.

Darcey harris 
Rating:
5.0

Nothing. Drop off location close to my home, at an appliance dealer where I have purchased appliances and phones, so I know the staff.

norman brooks 
Rating:
5.0

Customer did not leave a comment.

BEN BAUGHMAN 
Rating:
5.0

Customer did not leave a comment.

bob taylor 
Rating:
5.0

Customer did not leave a comment.

Mary P Patterson 
Rating:
5.0

Customer did not leave a comment.

Beth Bennett 
Rating:
4.0

Customer did not leave a comment.

RODNEY TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Ray Wyse 
Rating:
5.0

Customer did not leave a comment.

edmon harper 
Rating:
2.0

Forced to go pick up the truck at this location after a closer location reported they did not have the truck size we needed and that we would no haul an extra trailer with us.

Brent Adamson 
Rating:
2.0

the front of the trailer was covered with mud. I had to take it to a car wash to clean off the mud so that I could adjust the position of the tie down rachet mechanism. There was no way to lock the trailer to the tow vehicle!

Stephen Langridge 
Rating:
5.0

The truck was not at all clean, when we pointed that out we were told not to worry about it. There was coffee spilled, trash and a funny smell.

Tanya Sartin 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SHEPHERD 
Rating:
5.0

keep doing what you're doing.

Elwood Nah 
Rating:
4.0

Customer did not leave a comment.

roger pfeifer 
Rating:
4.0

Customer did not leave a comment.

John Chance 
Rating:
5.0

Welcoming and friendly folks in a very nice small Iowa town.

William Dowd 
Rating:
4.0

Customer did not leave a comment.

Amy Kramer 
Rating:
4.0

Excellent place to do business friendly,helpful and equipment was in good shape

David Hobscheidt 
Rating:
5.0

Keep doing what theyare doing

Fred Lefever 
Rating:
5.0

Customer did not leave a comment.

Abbey Blake 
Rating:
5.0

Customer did not leave a comment.

Denise Waymack 
Rating:
4.0

Customer did not leave a comment.

Jeremiah Herrick 
Rating:
5.0

Nailed it!

Jedidia Burkart 
Rating:
4.0

Customer did not leave a comment.

Robert Davis 
Rating:
5.0

It could use some new tires and the power steering could use some work.

Treasa Swailes 
Rating:
5.0

Only complaint about the truck was the wipers. We drove in rain for one morning and the wipers skipped over the windshield and did not clear the water very well. We were very cautious and drove safely however, this could be a safety hazard due to reduced visibility. This truck's wipers should be replaced.

Jon Rhodes Kaiser 
Rating:
5.0

Customer did not leave a comment.

KEVIN HALL 
Rating:
5.0

Customer did not leave a comment.

Robert Davis 
Rating:
4.0

tried to rent another one via website said none available at this location so had to go 40 miles to pick up; yet they had multiple trailers available locally

Karen Andrew 
Rating:
5.0

Nothing

John Riordan 
Rating:
5.0

I was in and out. Efficient and helpful. Thank you.

Nicholas Pett 
Rating:
5.0

They go above and beyond

John Riordan 
Rating:
5.0

No improvement needed! Great company! When I picked it up, the employee asked me if I would drop it off at a different location than I had chosen for a reduced fee; almost half of would I would have paid. It happened to be on my way to work. Score!

Robin Snider 
Rating:
5.0

Customer did not leave a comment.

Brad Kroll 
Rating:
5.0

Customer did not leave a comment.

Michael Jarrard 
Rating:
4.0

Customer did not leave a comment.

Dorthy Jaspering 
Rating:
4.0

Good

Richard Rocha 
Rating:
5.0

Tony is great to work with

Suresh Ganu 
Rating:
5.0

Folks at Washington Ia site did their absolute dead level best to give us great service. Information, advice and were very friendly making a difficult situation way easier. Thanks

Deanna Estes 
Rating:
3.0

Customer did not leave a comment.

Mary Sanders 
Rating:
5.0

Customer did not leave a comment.

Annette Chesmore 
Rating:
5.0

Customer did not leave a comment.

John Riordan 
Rating:
5.0

Customer did not leave a comment.

Dawn Grenzow 
Rating:
4.0

Customer did not leave a comment.

Kirk Kronaizl 
Rating:
5.0

Customer did not leave a comment.

Karla Owen 
Rating:
5.0

Customer did not leave a comment.

Taryn Bachman 
Rating:
5.0

Customer did not leave a comment.

STEVEN BOMAN 
Rating:
5.0

Customer did not leave a comment.

Kitty Polhamus 
Rating:
5.0

This pickup location was great. However I had wanted to pickup the truck in Fairfield, not in Washington. The caused an extra hour of driving for me. I ordered the truck 2 weeks ago. I should be able to pickup the truck at the location I wanted, not 30 miles away!!

Arvin Bogaards 
Rating:
3.0

I was not suppose to pick up my truck at this location. This was a last minute change and no one at Uhaul told me about the change until I arrived at the original pick up location. This was a clean place, but I was not happy to have added 2 hours to my drive to pick up here.

amy bucciferro 
Rating:
5.0

Customer did not leave a comment.

PEGGY MCGANNON 
Rating:
5.0

Easy pick-up, hook-up, and paper work.

John McMurtrie 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sorenson 
Rating:
5.0

Customer did not leave a comment.

Ken Jubell 
Rating:
5.0

Customer did not leave a comment.

garry peter 
Rating:
5.0

Customer did not leave a comment.

Timothy Hunziker 
Rating:
5.0

Customer did not leave a comment.

Justin Swartzendruber 
Rating:
5.0

Customer did not leave a comment.

Sid Ryan 
Rating:
5.0

Customer did not leave a comment.

David Bloom 
Rating:
5.0

Customer did not leave a comment.

Ryan Dexter 
Rating:
5.0

Customer did not leave a comment.

DENNIS HAMMES 
Rating:
5.0

Archer's in Washington went above and beyond to personally ensure a truck would be available as I had reserved--can't say the same for U-HAUL Central, which called me 3 days before my move to say no truck would be at the Washington site. But I could travel 30+ miles to get one! Not OK, headquarters! Challenges with truck availability need to be worked out among franchisees to meet client reservations. All your clients don't have option/resources to travel miles to procure a truck.

Wendy Heck 
Rating:
5.0

I was very happy with the service we received…

Pam Mier 
Rating:
3.0

I would have preferred Coralville for the proximity

Maria Del Rosari Vazquez Munoz 
Rating:
5.0

The best service of my entire trip!

Craig Sundell 
Rating:
5.0

Easy pickup and easy drop-off.

WILLIAM JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Gerry Runyon 
Rating:
1.0

I've been scammed and had the worst experience with renting anything from this location. I paid for 24 hours, 2 hand trucks and received a completely filthy, decade plus old, truck missing the two hand trucks I ordered. It wasnt ready at noon to which I spent 4+ hours dealing with lying employees who demanded I return it by 7am as its been rented for 8am. When I disputed the charges via the online system I was told I would be contacted but no one ever did and I was still charged. I won't be returning to UHaul or Archer Appliances for any reason ever again. I've only used UHaul since 2005 and after 16 years never again, this was a complete disaster from start to finish.

Scott Coyle 
Rating:
5.0

Customer did not leave a comment.

Ronald Dillon 
Rating:
5.0

Service was great and they were very helpful. I turned the truck in after hours and could not get the location service to upload on my phone so I parked the truck, took the required pictures and texted them, locked the truck and put the keys in the drop off box. They called me in the morning to confirm that everything had worked out well and the truck was checked in properly.

Gregory Kepner 
Rating:
5.0

Customer did not leave a comment.

Neil Hauring 
Rating:
3.0

The truck was fine, but we did not receive the two dollies that we requested. We did, however, get charged for them...

Drew Ayrit 
Rating:
3.0

Customer did not leave a comment.

MARCUS REYSACK 
Rating:
5.0

Super friendly and helpful, quick in and out.

Josh Klingler 
Rating:
5.0

Customer did not leave a comment.

Joel Vaee 
Rating:
5.0

Customer did not leave a comment.

Scott Adkison 
Rating:
5.0

No changes needed

Greg Walters 
Rating:
5.0

Not.charge a customer for.gas when they returned it with the same amount of.gas

TIMOTHY ANDREWS 
Rating:
1.0

Didn't know what they were doing.

Michele O'Connor 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA WILSON 
Rating:
5.0

Customer did not leave a comment.

SUE BLUMENSTEIN 
Rating:
4.0

Customer did not leave a comment.

Don Miller 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS CRAFF 
No reviews have been submitted for this location.

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