Customer Reviews for Aqua Vitae Water Store
(Distribuidor de U-Haul del vecindario)

419 comentarios

18300 Vanowen St #6   Reseda, CA 91335
(Vanowen & Etiwanda - No overnight parking - Trucks must return in back )

(818) 462-5312

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 462-5312

18300 Vanowen St #6
Reseda, CA 91335
(Vanowen & Etiwanda - No overnight parking - Trucks must return in back )

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ABBAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIAS R. 
Clasificación:
3.0

The van was not clean, and they gave us a hard time about using the van. Eventually they agreed to the days we needed but it was a hassle.

CARMEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOVANES H. 
Clasificación:
1.0

El cliente no dejó un comentario.

MAYRA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIVIALIN G. 
Clasificación:
5.0

Stop harassing customers with surveys you corporate idiots. Please email me back to answer my 30 question survey I have for you. I'm serious.

Samahn S. 
Clasificación:
1.0

El cliente no dejó un comentario.

GABRIELLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BORIS O. 
Clasificación:
1.0

Owner was rude and short.

MICHAEL G. 
Clasificación:
3.0

It was missing the dolly and mats and uhaul has still not provided my credit.

Ciarra P. 
Clasificación:
1.0

I was asked to upload my driver license picture using a link. I didn't get it right the first time and the U-Haul person got mad at me for not doing it correctly the first time. Then, when I returned the U-haul truck to the same store, I was given a broom and asked to broom the truck. The truck was already clean but I was asked to do it anyways. It was an overall bad customer service experience.

ROBERT V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

Very accommodating and helpful

Linda L. 
Clasificación:
1.0

Terrible customer service and environment looks very poor maintained

NIEVES B. 
Clasificación:
5.0

I have no complaints about my u-haul experience and this location. The process was quick and easy and hassle free the. The owner and his wife were nice, friendly, professional and explained everything. Will definitely use this location again and recommend to family and friends.

JENE H. 
Clasificación:
1.0

Better customer services. Very unfriendly and rude. They don't walk and inspect the vehicle with you, but sure do when you return it. Even though I told them that vehicle was dirty, she still insisted I pay extra to have it clean, when it was dirty. Bad service

cresencio A. 
Clasificación:
1.0

Worst experience Pickup was bad Dropbox was bad

MAHENDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI P. 
Clasificación:
1.0

The man who owns the store at this location was difficult and very rude to us. At first he pretended that he didn't even know we had a reservation. Then he said we could only have the truck for one day. I had to twist his arm just to agree to uphold our two-day reservation. He also asked for a second phone number. I gave him my wife's number and he started calling her that night (she blocked him). It was a very stressful experience.

DAVID B. 
Clasificación:
1.0

They threatened to call the police on us And said we stole the truck. Shut them down

TAMMY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY S. 
Clasificación:
1.0

owner tried to delate the pick up time. asked to bring the truck back to same location. No print out of the contract.

Tiep T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICK C. 
Clasificación:
1.0

The van needed an alignment and possibly new brakes. Van was clean. The owner made me sweep the inside of the van when I returned. The location feels unsafe with a row of homeless people on the street where the vans are parked. The reservation was wrong, even after confining with the owner on when I needed the van. Owner was not friendly, her 1st question was did I crash the van. She also didn't like where I parked the van but there were no signs posted where to park I will never rent at this location again. In the future, if I cannot get my requested location for rental. I would like a phone call to let me know so I can decide if I want to proceed

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO C. 
Clasificación:
5.0

I highly recommend this location to anyone looking for a smooth rental process without hiccups. The owner and his wife are the sweetest people and he explains every detail to you, so that you are certain of what is expected and how to go about it. The truck was clean, had gas in the tank and ran efficiently. Drop off after hours was a snap, with the drop box located right at the front door. That was so helpful for us because by the end of the day, we were bedraggled, exhausted and hungry. We didn't need to have to figure out or problem solve anything. I give this location on Vanoween in Reseda 5 ⭐️⭐️⭐️⭐️⭐️…and I would definitely use them again.

PAMELA A. 
Clasificación:
2.0

The attention of the gentlemen in that store is terrible, they are very rude and despotic

MARCO M. 
Clasificación:
1.0

The person we talked to was very short with us and our instructions were unclear. I asked a question about my receipt and she absolutely refused to engage with me and just walked away. She also insisted she knew better than we did about how long the rental would take.

AARON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
2.0

Not friendly, very pushy, had to return vehicle that evening by 11pm even though we were suppose to return the next morning. They kept saying they had lots of reservations. Truck was dirty and not clean. Worst experience with U-Haul I will NEVER return to this location again. I've rented from your company throughout the years and now I will take my business elsewhere

LISA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMAN D. 
Clasificación:
4.0

Everything worked out fine

jon D. 
Clasificación:
1.0

Customer service is very bad!! Force people to buy insurance. The van is dirty outside. Very poor quality van does not have enough pickup speed.

MASUM H. 
Clasificación:
1.0

They charge me o lot money for the rental no definitely no I don't recommend to anybody the service was horrible

SILVIA B. 
Clasificación:
2.0

The customer service here was abysmal. The woman was Very unprofessional. She asked me for two phone numbers to verify my own phone number. I have her my parents'. She called my 76 year old father saying in a low voice and hard to understand accent, “hello, do you know cherene toscano? Are you her father?” My poor dad wondered if I was dead. She did not represent herself properly It was very weird and seemed very unconventional.

CHERENE T. 
Clasificación:
3.0

Checking in could have been a better experience. The person checking me in asked for all the information I already provided online when I booked the UHaul, and the way the person was asking for it felt a little sketchy or that they didn't trust me to have provided the correct information. I was also asked for three emergency contacts. If this was needed, I felt like it should have been asked already when I booked the van. Otherwise picking up the van was convenient so I guess I would recommend the location and just warn a friend that they'll get asked several questions they've already provided when booking the van and to be prepared to provide three emergency contacts who the person will call and expect the person to pick up.

Aileen W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERICK C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BABAK B. 
Clasificación:
1.0

The cabin of the truck was filthy. The owner of the shop was rude and impatient with me. They questioned my use of the truck and wouldn't give it to me unless I gave them the exact location of where I was going to, including the apartment number. They were too personal and prying into my plan, questioning why I needed it 2 nights. Will never rent from them again.

KIRA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Salma C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOROTHY H. 
Clasificación:
1.0

People at aqua vitae water were quite unpleasant and demanded far more information than I needed to provide when I rented from a different location I few months ago, even though much of this info wasn't required when I made the reservation online. Then the lady claimed I requested insurance online, even though I laterchecked my online info and I declined insurance. So charged me $10 for insurance I did not want. Then, although it isn't their fault, I think.the gas Guage on the van is defective since I paid $12.50 to fill to just past where it was when I picked it up. Considering I only drove 10 miles, it means that the mileage on this van was approx. THREE MILES PER GALLON. I have NEVER had a vehicle, even bigger trucks, give such TERRIBLE mileage.

MICHAEL R. 
Clasificación:
2.0

They husband is irritable, wife is okay. The truck was dusty everywhere. Not washed in several months.

STANTON K. 
Clasificación:
1.0

The owner of the company I picked it up from was incredibly rude, asked questions I already answered online, demanded my brother's name and phone number, and told me I could “take it or leave it”. I will possibly never rent from you again and certainly not from her. The worst part was your site would not recognize my phone/location service and I had to wait behind the store for an hour on hold with Uhaul after a hard day moving before I could return it. Horrible experience!!

JOSHUA P. 
Clasificación:
5.0

I think it was incredibly simple and easy. I have the least clue how to make my experience better. Thank you Uhaul!

DeJon H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY H. 
Clasificación:
3.0

When a third party is representing u-haul, it should be more transparent. The user experience at these various places is quite inconsistent. For example, my rental was supposed to be available for pickup at 10:30 a.m. today at a different location from the one I actually picked up at. Unfortunately, that location was closed and wouldn't open until noon. They had not left the key or instruction for the pickup and I was out of luck. Three hired hands and the clock was running with no truck. I had to shift gears and try to find a truck from another location -- farther away from my initial choice. This "app-based" approach has potential but the user experience leaves much to be desired.

ALEXANDER M. 
Clasificación:
1.0

Horrible service id recommend no one ever to go their!

Frank V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELA G. 
Clasificación:
1.0

The couple not technically savvy. I was over charged, charged twice, and charged for boxes I never received -- despite telling her multiple times that I paid for them. I even showed my bank account, but still I was made out to be a fool. Then I was called 1 hour later after leaving and told "you are right, you paid for them... you can come back and pick them up." I then said "no thank you, I have a strict limit on miles" but wasn't offered my money back or any support in rectifying the mistake. Furthermore the truck was boxed in by the angry neighbor business owner next door, who refused to move his truck when I asked politely .

ANTHONY I. 
Clasificación:
2.0

El cliente no dejó un comentario.

NIKITA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAL J. 
Clasificación:
1.0

Have the truck available at the agreed upon reservation time - mot 2 1/2 hours later. Also, it would be good to not raise the price for insurance, after verbally quoting a lower price - and then not being willing or able to make any sort of adjustment on the overall amount due.

LARRY E. 
Clasificación:
1.0

The customer service was deplorable. On the phone to make a reservation they were rude and upon pick up at the store, once we found it, we were created with belligerence. The signage for the location was predominantly a water store with a very small sign that said Uhaul. They were combative about the signage when we told them we had a hard time locating the store. When filling out the paperwork they asked for 3 phone numbers and called the 3rd, asked to see phone numbers in our cellphone. I was treated like a criminal and with no respect.

JESSICA W. 
Clasificación:
1.0

Location used an unlabeled mail slot to return keys. Could us a label or a key return box to safely secure the keys. Gracias

ELON W. 
Clasificación:
4.0

Windows were filthy and required cleaning by me

MICHAEL H. 
Clasificación:
3.0

The couple at the pick up were nice. But my experience with uhaul this week was the worst experience I've ever had and will be sure that everyone I know will never use uhaul.

Veronica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA A. 
Clasificación:
3.0

The employee at the location had poor customer service. He initially stated that if I did not have a second "emergency" phone number of a friend, then I wouldn't be able to rent the equipment. His associate then kept trying to add additional equipment and coverage that I had already declined during my online reservation. Even after I told her that I did not want any coverage, she clicked the button for "basic coverage," and I had to ask her to please remove it.

Narineh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
1.0

The person we picked up the uhaul from was awfully disrespectful and rude. I've never ever experienced something like this.

alexandra R. 
Clasificación:
2.0

Location is not visible, hard to find no sign that location they sell water They over charge without letting customer know. They charged cleaning fee without letting customer know truck was return exactly how we picked up, we only moved a few furniture.

BEHZAD Z. 
Clasificación:
1.0

Not yell at them for not having a credit card and only a debit card, in general never yell and/or continue yelling at customers

BRITTNEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAN C. 
Clasificación:
1.0

Customer service was very poor, they were not polite and made rude comments that made me very uncomfortable, the place of the business is dirty and unorganized. Plus they charged me extra money for the fuel that I already filled the tank to the original level.

SASSAN H. 
Clasificación:
2.0

Unorganized staff, I was accused of lying about mileage, no easy way to check in/check out. Would recommend a different location.

Melanie D. 
Clasificación:
1.0

Lady there was very rude. Saying I should take the insurance even though I declined it multiple times. Saying I have a baby and because of that I should take insurance as if she knows I can drive or not. Telling me when I return the uhaul I'll have to pay over $500 cause I'm going to cause damage.

DANIEL N. 
Clasificación:
1.0

The Customer Service Rep insisted on info she did not need, I have used uhaul before and never experienced anything like that. I was overcharged, I know it's 79 cents a mile, but I went from thinking I was going to spend 60 dollars at most, and ended up spending almost 90. Rochelle or whatever her name is was not helpful. I honestly would like a refund or some kind of reimbursement, awful experience.

RICHARD L. 
Clasificación:
1.0

Truck was in a different location, had to drive farther, had to wait to get it even though I had registered online. Poor service

Denise R. 
Clasificación:
1.0

Very bad service

AREN S. 
Clasificación:
4.0

The store owner, Mrs. Fereshteh, was very nice and helpful. Thank you Mrs. Fereshteh.

VAHIK A. 
Clasificación:
1.0

This place and owner are TERRIBLE, they gave me a hard time during my entire experience. She was rude and mean for no reason at all. First she said I couldn't extend my reservation for more than 24 hours (the U-Haul representative that set up the reservation said I could and I have in the past without issues). After asking intrusive and personal questions, she extended the reservation. She asked if I was getting evicted and that I should use a storage unit instead. The worst experience I have ever had with U-haul and I have been a customer for years. Avoid this location if possible.

PATRICIA D. 
Clasificación:
5.0

Easy access in the morning. Easy return. The lady running the place allowed me to use her broom to sweep the back of the truck to avoid additional service charges. Much appreciated!

Victor H. 
Clasificación:
1.0

This is worse experience I had with U Haul , the van was not clean at all I, it was not what UH ail van should be , the lady was very Unprofessional, I will never used that place again and will not recommend to any one to use, UHAul should do something abut that.

ASGHAR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
1.0

El cliente no dejó un comentario.

HRACHYA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
4.0

Great option to pick up with my phone and not have to wait for the store to open. Excellent customer service as they contacted me to help with the new process. Great job.

Steven S. 
Clasificación:
3.0

The person working there was very rude very judge mental borderline racist. Pretty much act like I want to steal the van ask for more information and she would probably ask anybody else. At the end of the transaction ask sales person to charge one card as she took it upon to charge the card I said not to charge. I ask her why did she do that she said it was easier for her what did matter just pay the card . Wow"

CALVIN H. 
Clasificación:
1.0

Be more respectful.. Have more courtesy!!

DEVENDRE J. 
Clasificación:
1.0

I recommend renting a uhaul truck from this location if you want to make your moving day more difficult than it already is. I received a call the day before from the uhaul corporate office that the pick up time was moved from 8am to 9am because the rental business wouldn't be available at 8am. No big deal. I get a call at 7am on my move day saying the 26' truck I requested is not available and they were giving me a 20' truck, I'm starting to get a little annoyed but the uhaul operator makes it better by giving me a discount on mileage. I get an angry call at 8:59am from the owner of the rental store upset why I'm not there to pick up my rental? This could be that I'm a millennial snowflake, or that I received the call before one minute before my new reservation time that I adjusted to accommodate the store, or that the woman who called me had ZERO bedside manner and was extremely rude and demanding I pick up the truck immediately. When I picked up the truck I tried to let the experience with her roll off my back but when I asked about my discount she griped that she wasn't making money off my rental and wasn't happy with my discount.....ok? The truck was in good condition and I had ZERO problems with the equipment. When I arrived to drop the truck off at 3pm, the time she reiterated to me that I needed to have the truck back, the doors to the business were locked. Ok, no big deal, prob in the bathroom or something. When she came out she was upset that I didn't sweep the truck (she NEVER looked in the back of the truck). I didn't need to sweep the truck because I kept it clean but she went back inside and left a broom at the back door. No big deal I thought I'll sweep out the truck, at this point I was bored and already waiting 8 - 10 minutes to drop off my truck. Ironic since she was upset with me because I wasn't there to pick up my rental 1 minute before my appointment time. There was another gentleman that was dropping off a van a few min after me. She said she was going to help him first which she did. I didn't care as my frustration with this place already reached its limit for the day. I didn't pay too much attention to their exchange but knew that guy was also upset after his interaction with her. I guess there's some consistency with the business. Overall, I had zero problems with uhaul, and the truck. The store where I rented the truck from did make everything more stressful. I haven't had that kind of stress with a rental store ever. I hope they can figure out their kinks with their operations, I do not intend to find out though.

CHRISTOPHER G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nathan A. 
Clasificación:
5.0

Self service option was so easy! Staff at location was very kind and helpful. Will definetly use this service again when needed. ¡Gracias!

Michael S. 
Clasificación:
2.0

I was charged for furniture pads I never received. I was charged $72+ for them. I contacted costumer service and I still haven't been helped.

JEREMY H. 
Clasificación:
3.0

I scheduled an appointment and I had to wait 30 minutes to get my truck. The truck was dirty, and you charged me 25$ for cleaning it after I brought it back. Why?!? There is no return box at the location. I spent 20 minutes to find the way to drop the keys off. You charged me two days, even if I used the truck only for one day. You charged me extra hours even if I brought the truck back sooner then planned. I'm very unsatisfied.

Mario A. 
Clasificación:
5.0

Great lady and very helpf

MANA M. 
Clasificación:
1.0

Uhaul should be careful who they allow to become authorized users, one of the worst experiences. I have used Uhaul for years as I move our furniture for staging homes, was terrible and now will look to other avenues.

PHILLIP G. 
Clasificación:
3.0

The location is fine. The issue was the truck share pick up protocol. It is designed to solve one problem but creates other problems for the customer. The Design lacks elegance and puts a strain on the person picking up the truck. For example, I was told the system would call to verify the reference. They text. Two of my people did not look for a text. So I was denied access To the truck early in the morning in the dark in the cold. I was told I'd have to wait 3 1/2 hours until the store opened. I was also told that if I didn't get access by 7 AM, I would lose the truck altogether. It's a stressful way to start what is going to be a stressful day. Refining language in the instructions will help a lot. Otherwise the rental went fine. Thanks. Happy new year

Deirdre W. 
Clasificación:
1.0

Bad customer service. Rude

charlie C. 
Clasificación:
1.0

The staff at the store were rude & unorganized. They couldn't help us at our reservation time & proceeded to help people with reservations after our scheduled time who showed up later than we did. I tried to call to file a complaint since I paid extra for insurance & a reservation but was disconnected from custom care after being on hold forever. I will never use uhaul ever again because of this experience.

Aaron M. 
Clasificación:
1.0

Horrific customer service. I could not believe how these two people were speaking to customers. It was absolutely awful and I would never ever go there again.

Emily I. 
Clasificación:
1.0

This was my first time ever using Uhaul. I picked up my rental truck, not from a actual Uhaul distribution center. This was at a commercial distributor. Based out of a water store, this was one of the most unprofessional experiences I've ever had. I had reserved 2 furniture dollies and they had none available. The man who very unpleasantly greeted me told me he had no furniture dollies available and was very short with me and had no intention on giving me an alternative. The customer ahead of me was dealing the same exact thing. The man and woman who were working both had an immediate attitude and I didn't see one smile from either of them the entire time I was there. The truck I rented was perfectly fine and ran great, however, the shitty customer experience I received ruined my experience.

Lukas V. 
Clasificación:
1.0

I had the worst experience with Uhaul in Reseda location. They charged me extra 20$ after hour service fee incorrectly. I was also charged cleaning fee without any reason as I returned the truck in the same condition as i took it. When I called them for the resolution, they were not helpful at all. I never had those type of issued with other Uhaul locations. Very disappointed!!

George A. 
Clasificación:
1.0

Very rude customer service.

Fouad A. 
Clasificación:
1.0

Este senor acostumbra cobrar de mas por fabor Revisen su email por que este tipo cobrar exajeradamante sino se fijan lo bueno que me fije I lla me estan Asiendo ajustes grasias

Baltazar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan M. 
Clasificación:
2.0

Ayer mi cita estás a para las nueve de la mañana, me entregaron mi camión dos horas tarde y por motivo de eso no termine mi trabajo y necesité el camión nueva mente y me cobraron sin tener yo la culpa pague lo doble de lo planeado, y lo que más me molesta es que querían q lo entregara el día de hoy alas 9:30 am.cuando el día de ayer me lo dieron alas. 12:00pm no es justo

GONZALO R. 
No se han enviado comentarios para esta ubicación.

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