Customer Reviews for Aqua Vitae Water Store
(U-Haul Neighborhood Dealer)

515 comentarios

18300 Vanowen St #6   Reseda, CA 91335
(Vanowen & Etiwanda - No overnight parking - Trucks must return in back )

(818) 462-5312

Horario

  • Mon–Sun
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 462-5312

18300 Vanowen St #6
Reseda, CA 91335
(Vanowen & Etiwanda - No overnight parking - Trucks must return in back )

Servicios en esta ubicación:

Horario

  • Mon–Sun
    9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Helpfull

Cahit D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ramtin H. 
Clasificación:
5.0

Thank you for your patience and explain all information

Francisco M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shahram R. 
Clasificación:
4.0

Notify customers before they come in that U-Haul representative will call two people as emergency contacts, it's better for customers to know so they can inform the contacts before arrival

Glena A. 
Clasificación:
1.0

Clean your rentals, don't blame others for not cleaning your rentals. I have tolerated the negative behavior before many times but not anymore.

LEA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dolores R. 
Clasificación:
5.0

El cliente no dejó un comentario.

taylor T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maryam J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Armando A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesus B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Morteza B. 
Clasificación:
2.0

I scheduled a truck rental for 8am several weeks ahead of time. The vendor doesn't open until 9am, but Uhaul said I could acquire the truck via the online checkout process. However, the vendor called me the evening before the rental to indicate I couldn't pick up the truck until 9am, which threw off the plans for our move b/c 8 friends were coming to help. I explained this, and the vendor said they don't open until 9am, so she'd see me at 9am. I said no, I need the truck before then as per the rental agreement, and suggested a compromise of 8:30am (30 minutes later for me, 30 minutes early for her). She sighed heavily, then said she'd set me up for 8am online checkout in the next morning (which is what I had originally agreed to). The next morning when I arrived she was there, and told me to do the online checkout process, but she had changed the reservation to 9am without telling me so I couldn't rent the truck on time. I explained this to her, and she had to manually check out the truck to me. Her demeanor the entire time was somewhat irritable, as if I was an inconvenience. At least the truck itself worked fine. I would not recommend this location, and will not be utilizing them again.

Taylor P. 
Clasificación:
1.0

This location was assigned to me after my rental was transferred. It was terrible!! The people running the store are rude and frustrated. The van smelled terrible! I will never rent again. I'm done

CHRISTINE M. 
Clasificación:
1.0

People at this location were extremely rude to customers even calling me stupid at one point and sending me into an anxiety attack and a breakdown and tears in the store when I had to return the first truck because it did t have a ramp and exchange it for another. (I have never rented a uhaul by myself before my ex husband always handled it so I did not know they all did not come with ramps). Other customers were extremely upset by the store owners behavior and treatment towards them as well. They even locked a black man out of the store who was a customer who came in to find out what was taking so long. Very unprofessional very indecent people and they should NOT be allowed to work with the public in ANY capacity. I have never been treated to rudely or felt so humiliated in a store before than this guy made me feel when he drove me to an anxiety attack. I suffer from ptsd from domestic abuse and he kept hitting my trauma triggers even after I was begging him to please stop.

Jane G. 
Clasificación:
5.0

Nothing. Great job

EVELYN L. 
Clasificación:
3.0

owner asking for cleaning but i took the van as is . they did not remove the old trash and they want me to remove it

Oroneil F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel Y. 
Clasificación:
1.0

This location is the worst I have visited, the service is disgusting, the older man who according to this to help you only offends you and responds in a bad way, at the time of doing my self pick up, I entered the store just to ask where they were located the trucks and this man began to question me and treat me in a bad way, when I was only asking him where the trucks were located and in the end he yelled at me and told me to look for them and not bother him, then when I finished doing my self-pickup and I had to return to the store for the truck key, this man began to yell at me again and ask me about documents that I had already entered, the key was thrown away, the next day when I was handing it in and I went to return the key an older lady came out and literally snatched the key from me and closed the door in my face Really very bad location The service is disgusting

Luis A. G. 
Clasificación:
1.0

This place is horrible, The guy running the place yelling at you, upset at everything. When I dropped off the truck at the location the guys wanted me to clean the back of the truck again cause there was a tiny specs, he told me if I don't clean it he will charge me. Not a welcoming place. I want with my friend and they look at us like we were about to rob the store.

Orlando S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
2.0

Customer service was a bit rude at the beginning scrutinized and felt very interrogating. Personally perhaps the older lady wasn't having a good day and she didn't want to be working but did her best to accommodate all the orders

Kayla L. 
Clasificación:
4.0

El cliente no dejó un comentario.

SIMON L. 
Clasificación:
2.0

Service your trucks! Have renting personnel explain where to turn things on and off. For example Tow/haul button on wasting gas throughout my rental time and never showed how to turn it off, etc. personnel seemed careless and with an attitude of, “Takenit or leave it!”

Carlos R. 
Clasificación:
5.0

Elias and the staff at this location were great! Honest, fair and a pleasure to work with! I highly recommend!!

Holly B. 
Clasificación:
3.0

I rented the truck for 24 hours, but when I went to pick it up the guy there was trying to convince me to bring it back the same night so he could rent it again the next morning. I asked him if I would get some type of credit for bringing it back early which he said I wouldn't so I told him I wouldn't be bringing it back the same night for no reason. He then tried to convince me to bring it back a few hours early, I had to keep telling him that I was not going to rush to bring it back since I rented it for 24 hours and he seemed really bothered by this. To improve for the next time, tell this guy to stop being rude and pressuring customers to bring trucks back early since that would only benefit him it makes him seem suspicious

Hector L. 
Clasificación:
1.0

Never again..transmission in trouble…no credit for overfilling gas…second time…cleaning fee? PLEASE..AFTER HOURS? I HAD PAID UNTIL 9AM THE NEXT AM..I RENT TRUCKS OFTEN BUT NOT FROM UHAUL EVER AGAIN..VERY UNHAPPY濫

Vini F. 
Clasificación:
1.0

these people want to charge more than what was agreed, that for me they are dishonest they are people who cannot be trusted I hope they pay attention to that and I do not recommend anyone to use the uhaul service carefully a dissatisfied customer guillermo Ramirez

ramirez G. 
Clasificación:
1.0

The truck was dirty inside and out I was unable to see due to the windshild being dirty i had to used the wipers to be able to wipe down some of the dirt off. I have had previous experience with other UHAUL location and they have been great. But this location lacks customer service and their trucks are not maintained at all.

Rene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECIL W. 
Clasificación:
1.0

We clean the back and front of the truck and they still charge me $25 for cleaning fees. That's not right

Carlos G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tengiz B. 
Clasificación:
1.0

Horrible customer service. Owners are rude and asked me to return the truck early because some people break locks. DO NOT RENT FROM HERE. Just go to a regular UHAUL store.

Tony R. 
Clasificación:
5.0

Friendly and professional….takes a little more time than U-Haul, direct… more scrutinizing to verify renter…

DEAN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C. 
Clasificación:
2.0

Process to get truck was very slow, it took 45 minutes.

Ellen U. 
Clasificación:
5.0

Very nice owners and very efficient. They always have vehicles when I reserve one not like others who I have reserved and they had no vehicles.

JERRY S. 
Clasificación:
3.0

The male store owner was very short and on the rude side with us and the couple before us. When we got our to our rental the wife outside mentioned the rental was fine but was just dirty. Upon return I walked the rental with the gentleman and the first comment he made was that the inside was dirty. I told him that his wife told us that when we picked it up. Good thing I walked with us or he probably would have charged us a cleaning fee.

Melissa M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joyce B. 
Clasificación:
1.0

The customer service was just terrible. Very rude business owners. Short tempered and unprofessional. There were 2 other parties there awaiting their rentals and both other groups were also upset.

Dominick H. 
Clasificación:
1.0

Very rude and unprofessional employees/owners. Making inappropriate jokes.

Fouad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
1.0

Condition of the truck was horrible. Interior was disgusting. Dirt on floor board. Dust all over the dash. Cup holders weren't cleaned and there was visible sticky residue on the door. Brakes were poor. This location keeps the $25 cleaning fee and does nothing.

Marina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lovepreet S. 
Clasificación:
5.0

Very helpful

Ladan Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Israel E. 
Clasificación:
1.0

Need to have the rental units clean up.before delivered to customer.

GERBER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eileen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanislav K. 
Clasificación:
1.0

Very bad service, bad dealer.

Edgar M. 
Clasificación:
5.0

They were super nice and they take care of me very well very fast I appreciate your service

michael M. 
Clasificación:
3.0

The woman running it seemed really nice at first, but when I went to return it and when I picked up the second time (I got two different trucks in three days) she seemed as if she was too tired to deal with it.

Vache D. 
Clasificación:
5.0

The women who helped me knew the job inside and out. She was very pleasant and made me feel very comfortable. Even when she was pushing all the extras I never felt like I was getting a sales pitch. Very helpful and explained details perfectly.

Vache D. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

The lady running the place accused us trying to keep the truck keys!!! And she was the one who misplaced them after they were handed directly to her!! She also accused us of keeping one of the furniture blankets!! Would not recommend anyone to that location.

Julie M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brunnella G. 
Clasificación:
2.0

it is more difficult to order a Haul than it is to get a mortgage.

richard Z. 
Clasificación:
1.0

The owners of this store make it a hassle to rent and return the uhaul. It felt like I was a burden to them by renting. They had poor customer service and I would not recommend anyone to this location.

Matthew Q. 
Clasificación:
5.0

they make a rather detailed effort... a very nice couple, and the trucks are ready to go... I've rented here 3 or 4 times.

Ronald B. 
Clasificación:
2.0

Proprietor gave my vehicle to someone else when I still had at least 30 minutes to pick it up. They knew I was driving to the desert, but didn't tell me the airconditioner didn't work on the replacement vehicle, which they tried to charge me extra for. I deserve a refund for that. Also the GMC trucks are so bad the USB won't charge a cell phone. Very bad cap acquisition and truck. Not using this location again.

Brian R. 
Clasificación:
2.0

The owners of this satellite location, are the rudest people I have ever met. Upon returning the vehicle, before I even finished parking, the female owner opens passenger door and says oh my you have a lot of trash in here - which was a small Starbucks bag and a water bottle which I was drinking. Then once I parked and went inside the male owner asked if the inside of cargo area was clean which I stated it was as clean as when I got it. He then proceeded to agree with me that I didn't open the cargo area when I got there to make sure it was clean. I told him I checked before I drive over to return it. How was it going to get dirty while nothing is in it. Just the worst rudest people I've ever had to deal with

RICHARD T. 
Clasificación:
5.0

Elias demonstrated courtesy, informative, caring, and professional from check in to check out of my truck rental. I would return to his uhaul center whenever I need to rent a vehicle.

Jeffrey R. 
Clasificación:
2.0

Instructions felt unclear and unfriendly, the van was dirty, and I felt accused of doing damage to the van when I returned it, even though I returned it in the condition that I took it.

William B. 
Clasificación:
3.0

The guy charged me for 8 gallons of gas total of $60.00 extra when I know I needed about 3 Gallons max to bring the gas needle back to the half full mark . I had just put gas in the truck and I figured I was not going to stop and top it off again. I was willing to pay about 20 to 30 dollars in gas since I was running late but certainly not $60.00

Julio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert A. 
Clasificación:
5.0

Good pricing on boxes and rental. Courteous and responsible. Attentive.

Paul B. 
Clasificación:
1.0

Takes too much time and they don't know how to operate their system

Mike E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
2.0

Female Associate made me feel uncomfortable and was pretty rude through out my check-out experience. She asked me for two references which she called on the spot and questioned my references. Some references didn't pick up immediately, so I had to keep listing numbers for her to call which was long and embarrassing. As a customer this made me feel like a criminal. I've never experienced this at a Uhaul, especially if my credit card is on file. Also, after I left the facility, I noticed that there was insurance added to my rental. I had declined this in store because I have my own auto insurance, so when I called back, she yelled at me and said she could not remove it at all. She said because I left it couldn't be removed. Again this contributed to my poor experience, because not only was it untrue but I had to call Uhaul corporate and they said it could be removed once i returned the rental. This incident happened on Sunday 5/1. Moving is stressful by itself and she made my moving experience worse by using accusatory language, making me feel unwelcome, and making me jump through extra hoops. I rented from another Uhaul location later that day and the experience was completely different. Not sure if they do business differently at Aqua Vitae, but I will not be returning. Also during check-out when i was returning the key after store hours, I met another customer who also agreed that the associate was forceful during check-out and forced them to purchase insurance.

Janae G. 
Clasificación:
1.0

Customer Service could have been much better.

Sandy R. 
Clasificación:
1.0

The woman was very rude to me. She was upset that I didn't completed the pickup process. She said to stand far from her,I was too close to her and husband. In a rude tone. Than, she me asked me if I was pregnant. I was the same weight has her. I will Never come back to her location again. She is tarnishing your name.

Marisol R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
3.0

I am unhappy with Uhaul. I had my location changed 3 times by customer service. It was far to get the van from this location which cost me more in mileage.

Marian F. 
Clasificación:
1.0

This was the worst experience ive had at uhaul. Not only where the people who were renting it out deceptive but they were also extremely rude. I would like a call from U-Haul as soon as possible to discuss my experience with a live person and I am extremely unhappy and disappointed.

Marissa S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCO M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

andres G. 
Clasificación:
3.0

Owner not pleasant to talk to. Didn't even wanted to show me the car. Just handed me the key. His wife was nicer to walk with me and show me the car and some feature.

Avraham M. 
Clasificación:
2.0

I found the staff at this location to be quite rude and unorthodox. Not at all in line with the staff I usually interact with while renting a Uhaul. This business is run by a husband and wife couple and I found them both to be somewhat unhelpful and at time legitimately patronising and rude. I will certainly never book a uhaul from this location again.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JITKA S. 
Clasificación:
2.0

The AC wasn't working, in California that's unbearable

Juan M. 
Clasificación:
2.0

The 15ft truck I rented today needs service to alignment, the steering wheel goes all over the place at the slightest crack in the road. However, the biggest problem here aren't the trucks - it's the owners of the store. Either I caught them on a bad day or they are just the most unfriendly people I've ever met. They definitely need customer service training. The owner demanded my mother's phone number (like what? I'm an adult, in my mid 30s, and she asked me to verify my mother's phone number and even called it until my mom picked up even though I had given her my own...). The whole process took forever because their system to upload drivers license didn't work properly. The link to do equipment check before leaving didn't come in at all (she insisted she sent it) and there is no way you could do it with pen and paper because that's how they do things. I took a chance because I paid extra for full coverage so I just didn't care if they picked on something later and I only need to make a quick 30 minute transfer of one item, but stay away from this mom-and-pop shop unless you want to add stress to your day of moving.

Viktoriya B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VLAD S. 
Clasificación:
1.0

El cliente no dejó un comentario.

VACHAGAN K. 
Clasificación:
3.0

Not the best experience. The owners gave us a hard time when returning the vehicle making some ridiculous claims but they ended up making it right in the end.

Emory S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aida M. 
Clasificación:
5.0

I tried couple locations no one helped me to reserve they just said go online, but the owner of this location did all of it for me even though he was busy and showed me how to do pickup and drop off.

Ali Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Israel E. 
Clasificación:
5.0

The owners helped me. Had great customer service as well

John F. 
Clasificación:
1.0

This location is a scam! I was told I would pay a certain amount but my invoice has twice that number on it and they charged me a cleaning fee when we left the truck spotless. I will never go back there again or use Uhaul services.

WILLIAM C. 
Clasificación:
2.0

The woman at the counter was disengaged and rude. She had me redo everything I already put online, which I did to save myself time, and then she seemed inconvenienced that she had to do something. When I brought it back she was asleep on the desk and when she jostled herself away she just went "I'm so tired. Please tell me the back is clean. Everyone always says they swept, I'm tired of sweeping." The truck itself worked, it was by no means in prestine condition, but it got the job done. Overall I was pleased with the U-Haul, but not the location.

Ilsa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOISEY A. 
Clasificación:
1.0

The truck smelled like rotten food and garlic. I found an old box of rotting food under the passenger side seat. Even with the windows down the smell was overwhelming. The man was very rude and continually asked me personal questions about my move to discourage me from renting for the full 24 hours I requested. I would not recommend and will never visit this location again.

BLAIR L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABBAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIAS R. 
Clasificación:
3.0

The van was not clean, and they gave us a hard time about using the van. Eventually they agreed to the days we needed but it was a hassle.

CARMEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

Volver
arriba