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Kenyatta S.
Customer Reviews for Appletree Storage Gonzales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service people were outstanding and polite both at pick and return.
PAUL P.Having U Haul charge the same rate aa in the reservation would be nice, hate to be gouged at the counter when I have no choice.
CRAIG R.Computer issues were a problem. Couldn't get my contact and payment completed. Not the staff's fault. Came back later, and was able to get the trailer i needed. Everything else was great!! Thanks
BLAINE G.I filled the tank past the level required. I was charged for 1 gallon. With the gage on the truck no one could tell if it was 1 gallon short. That is an excessive charge that you probably do on all contracts. Not good business practice
JOE G.Clerk was not there for time guaranteed and had to wait for him to return. Truck was filthy and clerk did not want to change the truck although there was another available; and when returned clerk was not there to receive truck when it was during hours of operation. Lastly the clerk applied an excess fuel cost. To improve customer should have been compensated or discounted for the inconveniences.
Cassandra W.I need my money that y'all have been charging me daily !!! I'm pissed
MAXWELL J.Couldn't have asked for better service and great experience.
Harold D.Stop doing business with riley ventures. The service is horrible. Appletree storage saved my day.
Kendra C.easy to pick up and drop off equipment
Michael B.Cade was just amazing!
Vittoria L.CSR was very knowledgeable and professional.
Penny S.needed a in town rental to move furniture from 1 home to another on short notice!!! was amazed the rental agent was quick & thourough.van was spotless full of fuel & returned the same.well worth the money i spent to keep furniture safe(rain).
Robert B.I didn't like the fact that I was charged 3 days when I barely had it 24 hours, but that's not the staff's fault. He was very nice.
Phil B.Everything it's good
Juan M.Add a drop box for keys
Shaun G.Everything was good
Trevor C.I'm upset that I rented the u haul 4 miles from home and at last minute I had to go 14 miles to get it which cost me more money
kim V.Parking lot needs wheel chocks available since the lot is sloped. Trailers want to roll down hill after disconnecting. Could be potentially dangerous to customers
Ralph T.No drop box for the key.
Tanya L.The truck was a spring ride very dissatisfied with the ride the truck beat you to death going down the road through my stuff all around in the back of the truck Would not rent another one like that one
Roland M.I reserved a 20' from one place. Got an email to pick it up from another place. Then called and was sent to another place with only a 15' available. 3 different places, wrong equipment, but polite and apologetic service
Danny B.Very good rental experience.
Douglas F.I guess for local use the truck is ok but no way would I take it on a long trip. ABS.light on. brakes were spongey.
Richard R.Clean the interior of the truck!! it had dirt and crumbs on the floor, spilled soda or something sticky on the console and the overall appearance was just disgusting. I didn't want to sit on the seat much less touch something ;(
BRENDA S.Cargo trailer was not clean inside from it's last rental.
Larry O.Extremely satisfied
PERCY R.I ordered a 17 foot truck but got a 20 foot truck instead and it cost me more money. I wasn't happy
LEONARD H.I fueled the truck and returned to Appletree Storage in Gonzales, LA. When I got there, the building was under construction and there was no drop box to leave the keys in. I photographed the instrument panel showing the odometer reading and the fuel gauge which was just over 3/4 of a tank but, after taking the photo, the submit button was gray. My wife noticed a pickup truck above an office next door. I climbed the stairs and knocked on the door. The guy who answered the door told me to leave the truck unlocked and put the key under the driver's seat. Hopefully the truck was still there in the morning.
ALLEN R.Cade at the center was great. It took a while to get to that point after almost not having a truck for a cross-country move. I was very disappointed with the service of UHaul up until that point. But once we got to Cade's location & got the truck, the process was great.
Ashley L.Place was under construction hard to get in and out of.
David R.Cade was super helpful and stayed late for my pickup.
Kristopher P.Super nice and friendly service Thanks so much
John L.