Customer Reviews for Applegate Enterprise
(U-Haul Neighborhood Dealer)

551 comentarios

200 NW 72nd St   Gladstone, MO 64118
(At corner of N Wyandotte st & 72 nd)

(816) 420-9400

Horario

  • Lunes
    9 a. m. - 3 p. m.
  • Martes
    9 a. m. - 12 p. m.
  • Wed–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    9 a. m. - 12 p. m.
Horario especial
  • 12/24/2022: 9:00 a. m. - 12:00 p. m.
  • 12/25/2022 - 12/26/2022: cerrado
  • 12/31/2022: 9:00 a. m. - 12:00 p. m.
  • 1/1/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(816) 420-9400

200 NW 72nd St
Gladstone, MO 64118
(At corner of N Wyandotte st & 72 nd)

Servicios en esta ubicación:

Horario

  • Lunes
    9 a. m. - 3 p. m.
  • Martes
    9 a. m. - 12 p. m.
  • Wed–Fri
    9 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    9 a. m. - 12 p. m.
Horario especial
  • 12/24/2022: 9:00 a. m. - 12:00 p. m.
  • 12/25/2022 - 12/26/2022: cerrado
  • 12/31/2022: 9:00 a. m. - 12:00 p. m.
  • 1/1/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ellen C. 
Clasificación:
5.0

Nicole was great and had great customer service. I will go to her the next time I rent a truck. Very polite and helpful

JULIE S. 
Clasificación:
4.0

They were late opening up gave us a truck without cruise control and we traveled almost 900 miles it was hard keeping it on the road it pulled to the right worse uhaul we have ever had maybe they should keep it for local hauling only nothing to this location but it would be nice to deliver closer to your location without being charge. you call in and talk with customer service and they are NOT very understanding. The independent contractors they will keep your destination empty so that you can call uhaul and tell them where you will deliver but CS will never change unless you pay extra. It would help uhaul on the miles and the frustration of driving extra miles to deliver @ a location that is listed only with uhaul

Lisa M. 
Clasificación:
4.0

Corporate needs to give this place some moving blankets, they are out. In addition one of the trucks leaks like a sieve. But they folks working there tried to work with me. It's not their fault, I blame corporate.

Chris H. 
Clasificación:
3.0

Need more overnight drop off parking

Shawn P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sara M. 
Clasificación:
5.0

Convenient location. I dropped off after hours and, therfore, didn't have interaction with anyone.

KELLY B. 
Clasificación:
5.0

I would recommend upping the mileage from 30 miles to 50 miles

Andrew P. 
Clasificación:
3.0

No over night drop off parking

Shawn P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carlotta M. 
Clasificación:
4.0

Good service . Fast in and out , friendly staff A++

Mark C. 
Clasificación:
4.0

Everything went as planned. No negative issues to report. Owner polite and helpful.

Teri E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy H. 
Clasificación:
4.0

The truck I was assigned was parked very close to a huge cement under block. I was told I could pull straight out and leave. When I attempt to pull away the side of the truck got caught on the cinder block. I told them immediate what had happened and she said that “it happens all the time, good thing you got the insurance”. If this is something that happens all the time. Maybe don't park the truck so close to the cinder block. Other than that they were great.

Annabel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary H. 
Clasificación:
5.0

Very nice people

Rhoda S. 
Clasificación:
3.0

2nd time my reservations was screwed up but I took it anyways. Don't see myself renting from then anytime soon.

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ladonna A. 
Clasificación:
3.0

Seat belt for passenger was missing, so we had to take a second car (130 miles). When we returned, I was told, "oh yeah, I think we knew about that". Next, when I got the vehicle, it only had 1/8th of a tank. Should be full in my opinion. But, then was told if I bring it back with a 1/4 tank, would only get $12 credit. I returned it and the gauge was touching the white line but not exactly on it, so was only given $7.50. Really?

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan F. 
Clasificación:
1.0

Uhaul vehicle was missing a panel underneath the steering wheel so heat from the engine poured into the cab and burned my legs. A/C kept turning off so that did not help. Also, starting mileage for the vehicle was 300 miles off and I was told it would be corrected. I was charged almost 300 dollars for miles I did not use because the miles on the truck was higher than was stated.

Khoa N. 
Clasificación:
5.0

She was great to work with, very friendly and helpful.

Julie B. 
Clasificación:
5.0

My pick up location was changed from Lansing, Ks to Gladstone, Mo. no one warned me that the location could be changed 2 days before the date. It was very inconvenient.

Blaine P. 
Clasificación:
3.0

There was not a lot of parking space to leave the truck without blocking anything.

Ian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken D. 
Clasificación:
4.0

easy return check in.

Jon R. 
Clasificación:
1.0

The guy charged me for insurance when I said I didn't need it

Benjamin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth Y. 
Clasificación:
5.0

Very friendly and knowledgeable.

Jay K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barney P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

They seemed to bend over backwards to make sure we were taken care of. Our dolly had an issue, they gave me another, no questions asked. I would use them again!

Jack M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
5.0

The owner was very helpful and knowledgeable.

Vincent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra L. 
Clasificación:
5.0

Nicole is professional and cares about her customers. She made the process easy and smooth. I would refer her and this location to any and everyone.

Brian C. 
Clasificación:
3.0

Arrived at 12:30 to return but they were closed until 2:00. Left truck in lot and key in box. Talked to Uhaul representative and told them where we left it and everything worked out fine

Cheryl F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laura S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JODI D. 
Clasificación:
3.0

Charges were $100 more for my 200 mile trip than quoted…. Wish clerk would have taken more time at reservation time explaining all of them. Reservation was not done thru Applegate but another Gladstone location

Richard S. 
Clasificación:
1.0

Nicole is a poor-quality employee. My husband and I felt rushed by her while going over the paperwork and she left the property before we fully inspected the truck. Her customer service is less than par in a lot of ways. I would not recommend her or this location to anyone. She also made no apologies for their lack of dollys. I had reserved several dollys and she bluntly stated they were not available and that there was no guarantee that I would get them through my request online. She told me I would need to call other locations and pick one up elsewhere. Nicole was not helpful and was rude with her responses. My husband and I were both flabbergasted by her lack of decency toward us and her unhelpful manner.

Brandy G. 
Clasificación:
3.0

My reservation was changed last minute, splitting up Uhaul truck and trailer rental and seemed like it caused a rate change and price increase.

Jeremy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha F. 
Clasificación:
3.0

I was delayed a day picking up the trailer because one of the tires was bad just to pick up the trailer a day later and the tire explode on me 1,300 miles from home.

Clifford L. 
Clasificación:
1.0

Lack of knowledge on my charges and they want me to pay more for miles I didn't receive. To turn it in and find out I am being charged for 750 miles when I barely did 300 so where are my other miles? At that point I should of kept the U-Haul and returned after 750 miles had been driven. Thank you for not informing your customers of these extensive charges.

Evany M. 
Clasificación:
5.0

Nothing....customer service was excellent.

Anthony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don H. 
Clasificación:
5.0

Gracias

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua T. 
Clasificación:
5.0

I was kind of in a hurry but the lady got me in and out pretty quick, easy drop off and a excellent customer experienced

JAMIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia N. 
Clasificación:
5.0

Friendly and helpful

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edda O. 
Clasificación:
5.0

Great experience on truck rental.

Travis R. 
Clasificación:
5.0

quick in and out with no issues! Thank you

Van B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet H. 
Clasificación:
5.0

Easy to do business here. One thing that could be better on the uhaul website would be the return after hours landing page. I never can find the area where it will let me check it in.

James G. 
Clasificación:
5.0

Staff was very friendly and thorough.

Laz E. 
Clasificación:
5.0

El cliente no dejó un comentario.

criag S. 
Clasificación:
2.0

Information as to hours of the location was confusing. The online site said I could pick up at 730 am. Brandon, from the location said that someone was there at 8 am. I planned my pick up for 815. When arriving that morning, the hours were posted as 9 am for opening. The person there was argumentative and defensive which made me frustrated. Poor customer service.

John T. 
Clasificación:
5.0

The back door was little hard to pull down

Robin H. 
Clasificación:
5.0

She should teach a class in customer service. Super. Helpful and knowledgeable. I will go there if I eve need anything from U-Haul.

Rob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

fast service and experiment

Paul D. 
Clasificación:
3.0

While the review of the returned truck was handled quickly and efficiently, I had the following two problems. The St. Louis location told me (in writing), that any unused U Hall boxes could be returned for full refund in KC - this was rejected by KC. Also per STL, reusable boxes could be dropped off at U Hall in KC to be used by others at no charge. This was also rejected by KC. Both were declined - one in person and one over the phone - by what seemed like college students to me. On an overall basis, U Hall did a very good job but these minor problems which occurred at the very end of the experience downgraded what had been an A+ experience. Bill Haberberger

William H. 
Clasificación:
3.0

Location was convenient but the online checkin didn't work and I had to wait 30 minutes on the phone for customer service. The chat function never responded. Finally got in using Chrome browser bu no where in the instructions did it indicate that Safari would not work.

Kelley S. 
Clasificación:
4.0

Key was available without code and doors were unlocked as well as back of truck but overall it was great.

ENNIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle B. 
Clasificación:
5.0

I returned the truck and transport separately to this location. All of the staff went above and beyond to help make the return as easy as possible. She told me, and I quote her; “you have enough to worry about with moving, this should be the easy part returning your rental.” All of the staff were likeminded.

Brandon H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wylie D. 
Clasificación:
3.0

The pick up was great. When we dropped off however it was much worse. The trailer jack wasn't working (it worked fine when we picked it up), so I had the kid who was working there come out and he was no help at all. My friend and I had to lift the trailer off the hitch while he watched. I was also led to believe that if I dropped the trailer off later than expected I wouldn't be charged extra as there were many other trailers available. I ended up keeping it overnight as I got back at 3:15am and was charged over double what I was expecting.

Jacob C. 
Clasificación:
4.0

Better customer service.

robert R. 
Clasificación:
5.0

MAKE CHECKING IN AFTER HOURS EASYER. NOT ALL PEOPLE HAVE PHONES TO DO THE PHONE CHECK-IN.

pat W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent L. 
Clasificación:
5.0

Equipment was as ordered and available when promised. Very friendly and competent staff. Will rent from this location again.

Rick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C. 
Clasificación:
5.0

This location and staff was very friendly and prompt on answering any questions I had regarding the rental. It was overall a great experience.

DUSTIN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

I have used this location on multiple times and the staff there has always been helpful. I will continue to use this location.

Kenneth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwenda D. 
Clasificación:
5.0

Everything was great

L'tanya F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric G. 
No se han enviado comentarios para esta ubicación.

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