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calvin c
Customer Reviews for Apple RV And Boat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was nice to be in and out when picking up our moving truck. The personnel were friendly and helpful.
Kimberly MI will never rent another truck which does not have a full tank of gas to begin with.
David DGooogle maps send me into the wrong street at first, so i would recommend working with them to update their gps routing.
Norman RThe guys working there were great 😊 only needed it for about an hour they got me in and out quickly. Thanks
Don WThank you. U Haul your price beat every body equipment and facility were very nice. The drop off u haul yard in Las Vegas is to small. They need a yard like you have in Apple Valley they were very busy but they got me in and checked out in no time. Thank you. RJ
Richards JKinda sucked how i litterally reserved a trailer at another location A WHOLE DAY PRIOR and it wasnt there and this location gave me the wrong trailer anyways it was too small for what id originally explained very clearly so i had to waste damn near $200 dont think id use uhaul again if i had the choice even asked for a discount for the inconvenience and was told i can have the trailer a day longer 🤦♂️
Tristen MWhen I dropped the car hauler, I was told for me to unhitch the trailer from my truck that it was my responsibility to unhitch the trailer, other times when I had rented a trailer somewhere else or another location they did the hitching on the trailer and unhitch the trailer but this time I had to unhitch the trailer my understanding is that the U-Haul location has the responsibility to hitch and unhitch the rental equipment for safety.
Manny RGreat staff , easy and fast in and out . What more can you ask for . Thanks
John TGreat people great experience
Viki MAt first this was difficult to find the main entrance, luckily the security guard was amazing and let us through. The app did not work out there so I basically parked the truck and dropped off keys.
Theresa RGreat Service
robert kI hardly rent trucks, but if there was a notification that the truck is ready that would be awesome. I would’ve picked it up sooner. Thank you!
Nicholas GPolite non disrespectful &discriminating Christian personality
luis sVery friendly when checking in and out. Location is easy to get to and we didn’t have to wait long
ema rLove the lady who checked me out ! she offered life advice. may God bless her fam! im gonna visit and pay her 10,000 when im rich. Even tho i can give her 11,000 but im a little stingy.
josiah jEverything was great and people were very nice.
bruce sDon’t force people to rent the equipment for more days then they need
Ramiro AManager David at the Pomona location (Return) displayed the utmost professionalism. I am a committed customer to this sole location as result.
Ruth CPleasant staff
dianna dThey put the trailer on my truck and I drove home to put my bike ok the trailer it popped off the ball because they didn't tighten the hitch on the ball
justin mNothing to improve staff was friendly and very informative about every thing.. no questions needed to be answered they gave out detailed instructions what to do to return vehicle and what they needed from me to go forward.. I highly recommend this place to anyone and it's my first time using them for U-Haul service..
Vanessa PGood customer service
mark fEverything went great, I'm happy we have this U-Haul so close to us.
Adrian MNothing I can think of, your service was top notch
MARIO MWe’ll they said the truck 26ft got 10 mpg and no way in hell,figure on 6-7 at its best,but it worked out perfect for me,just lots of $$$$$ in fuel to get to my location …..but overall I would do it again,but you better have a lot of $$$$$ for fuel
Scott oTruck was just returned when i picked it up. The back had been swept out however, the cabin was not cleaned out. There was trash on the floor and the widows were filthy.
Kelli WJust drop didn’t see any one
guadalupe TTruck was on site and ready to go.
leonard bThe location I picked up at was very nice. My issue is it was 45 minutes on way from my original pick up location. No one called me the day before my pick up so at 7pm the evening before. I called and the customer rep seemed confused. He did add 50 miles to my overall mileage but didn't help the extra 2 hours I had to spend picking up the truck at a different location..
Mark SGood
Bharat BI've rented from uhaul many times,this local definitely rates high on my list. Excellent customer service, extremely friendly and the equipment was clean. No issues checking in or checking out.
Shelley WWhile in transit and unable to access my phone or the internet my drop off site was changed without my knowledge. i did not discover this until I arrived. I was supposed to drop off at 9am at a location close to my new rental but the location was changed to across town at a place that didn't open until 10:30am and I was unfamiliar with the area. The staff I delt with in person were amazing it was the people behind the scenes that caused me and my ride a good deal of stress.
Samantha SThe truck was not ready on time. We had the pick up two and a half hours late. It cost me money and time. U-Haul only offers a $50 credit for this
Ryan OWill not be renting from U-Haul ever again in California
CYNTHIA VTruck and windows (all) were filthy
Jerry BNone
Douglas RNOT my original pick up location. THEY DID GREAT knowing how frustrating and unprofessional U-Haul.com and U-Haul customer service had been to deal with. You should ask for reviews on the web and phone side of your services, they are NOT good.
Sam FWould have loved to have a power port to plug in my GPS so I didn't have to use my phone. Other than that everything was perfect.
joy m