Customer Reviews for Apopka Self Storage
(U-Haul Neighborhood Dealer)

64 reviews

2106 Plymouth Sorrento Rd Front   Apopka, FL 32712

(407) 889-2395

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 12 pm–5 pm

Services at this Location:

Contact Us

(407) 889-2395

2106 Plymouth Sorrento Rd Front
Apopka, FL 32712

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 12 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I am very disappointed with this rental. There was no transparency about the fees. I was only told I’d be charged $1 for extra miles I put gas and was charged for gas so I need that refunded. My car broke down, called the location let them know we were running late, they charged me $40 for extra day. This is outrageous! I’m charged 108 dollars extra

phane lormeusl 
Rating:
5.0

It looked like a clean area, want there too long

Jonah Johnson 
Rating:
5.0

Customer did not leave a comment.

Renee Wade 
Rating:
3.0

The price was wrong initially. Need to keep updated with notes etc

Michelle WILSON 
Rating:
5.0

Customer did not leave a comment.

Jared Collins 
Rating:
5.0

Everything , from clean van to clean store and kind and courteous employee. It could not be better than what it is. Thank you

Richard Williams 
Rating:
5.0

Everything from customer service and, from picking up a truck was excellent. Great location

Richard Williams 
Rating:
5.0

Customer did not leave a comment.

William Simms 
Rating:
5.0

Customer did not leave a comment.

Steven Clendaniel 
Rating:
2.0

Reserved a van for 2/23/24 9am ...No one was at the office when we got there and did not show up until 10am. That is very inconvenient when your are operating on a time schedule. When we called the office number no one answered and when we called the emergency number no one answered.....nor did anyone respond EVER to say what the problem was VERY INCONVENIENT I

Sharon Foster-Gautier 
Rating:
5.0

Customer did not leave a comment.

Felix Perez 
Rating:
5.0

This was a great experience and my customer service rep here he was amazing both times that I rented from this location!!!

VaCarol Bridgett 
Rating:
5.0

Nothing the people at this U-haul are the best. They are great, thank you.

Tommy Diaz 
Rating:
4.0

Hello! This location is our go to Uhaul branch. We've never had any issues until this time. The truck we rented was extremely dirty from the cabin to the cargo box. There was dirt all over the box and the outside of the truck was severely stained. It look like no one inspected the truck before releasing it to us. If this was our first time going there, it would have been the last one. We spend half an hour washing the truck in order to use it.

Maribel Ortiz 
Rating:
3.0

Nice Service, but truck was missing equipment I requested and there were no spares.

Wayne Piper 
Rating:
1.0

This guys told me to bring the Trcuk back at 5:00 pm I got there at 4:55 he already gone . I brought back the Trcuk with the same level of fuel and got charge and extra 40 dollars don’t know why

Phalange Gedeon 
Rating:
3.0

Why do you think it's ok to charge someone an extra days rental fee when returning a truck 30 minutes after the scheduled time. The return time was never discussed, only that the truck would be returned the next day. How about you be upfront and tell someone if you return after time there would be an additional fee. Kinda shady practice on your part.

Daniel Gutierrez 
Rating:
5.0

your app is weird. I have both an email and my phone one file within my account profile page, but for somereason when loggin in i can only use my phone # as the user name. otherwise, everthing else was fine once i finally tried my phone # instead of email to log in.

Andrew Van Wert 
Rating:
5.0

The self-pick up was really complicated and not quick. I had to spend 40 min at the location to complete it. I already had created my account and add a payment method. I would like to be able to all the required self pick up documentation process b3fore getting to the location. So when you go to the pick up location you do not need to spend so much time.

Sergio Urrego Rodriguez 
Rating:
5.0

Checking out wad a breeze. Very good experience!

Angel Suarez 
Rating:
5.0

Customer did not leave a comment.

Ronna Reid 
Rating:
5.0

Customer did not leave a comment.

Alina MCMILLAN 
Rating:
5.0

The most awesome experience I’ve ever had with U-haul.

Jeffrey Hardy 
Rating:
5.0

Customer did not leave a comment.

Shelley Ross 
Rating:
5.0

Quick and efficient service, clean well lit premises. Vehicle clean and well maintained.

Adrian Pannett 
Rating:
5.0

Customer did not leave a comment.

MEREDITH SHAUL 
Rating:
5.0

Customer did not leave a comment.

Kelvin Williams 
Rating:
5.0

Customer did not leave a comment.

Kim Meacham 
Rating:
3.0

Customer did not leave a comment.

Steve Iturri 
Rating:
5.0

Customer did not leave a comment.

Keyomi Jones 
Rating:
5.0

Customer did not leave a comment.

JOAQUIN Mendez 
Rating:
5.0

Nothing that Place is amazing and the costumers service #1

Alexander Rios 
Rating:
5.0

Guy was very friendly!

Nicole Doucette 
Rating:
5.0

Customer did not leave a comment.

Charles Gleason 
Rating:
5.0

The young man who assisted me at this facility (Brian?) was friendly, professional and knowledgeable. Helped me with all my needs, and the truck I rented was great for what I needed it for

John Farley 
Rating:
5.0

Customer did not leave a comment.

Chris Unwin 
Rating:
1.0

Customer did not leave a comment.

IVANNA PICHARDO 
Rating:
5.0

Customer did not leave a comment.

Gary Shaffer 
Rating:
5.0

Apopka Self Storage is my favorite location.

Cristy McCullough 
Rating:
1.0

Customer did not leave a comment.

Matt Ward 
Rating:
4.0

The unit I rented was ok and easy to drive. However the driveRS side door latch really needs to be adjusted to close without slamming. The key egnition is also loose preventing the key from turning on the engine. Had to keep trying many times to get it to turn. Brain was very nice and helpfull. I will be renting again. Just wanted to let you know about what I noticed that needs attention.

Ronald Burroughs 
Rating:
1.0

Got a 1 way and they make it 2 days automatically, I returned it that day but they refuse to only charge me 1 day. This is after the sale guy where I picked it up told me to tell the other location. They won't help and nether will customer service.

Bryce Bishop 
Rating:
5.0

Customer did not leave a comment.

James Fine 
Rating:
5.0

Newer trucks wouldn't hurt

William Wesolowski 
Rating:
4.0

Be sure trucks are clean and sanitized to help prevent illness

Virgil Burks 
Rating:
5.0

Do not know

Ken Nelson 
Rating:
3.0

Customer did not leave a comment.

Jessica Stafford 
Rating:
5.0

Customer did not leave a comment.

Nicole Wallace 
Rating:
5.0

Customer did not leave a comment.

Forrest Askew 
Rating:
5.0

Always a pleasure

Curtis Williams 
Rating:
1.0

Customer did not leave a comment.

Trevon Stanley 
Rating:
5.0

Customer did not leave a comment.

Curtis Williams 
Rating:
5.0

Customer did not leave a comment.

youssef gerguis 
Rating:
4.0

I ordered an appliance dolly to to come with the truck to help move furniture, but I never received one. So I’ll be contacting support and getting a refund on the price for the dolly.

John Collins 
Rating:
5.0

Keep Mr Bryan Mays as the on-site manager at the Apopka FL storage facility. He’s very customer oriented and extremely helpful.

THEODORE JENNINGS JR 
Rating:
5.0

Customer did not leave a comment.

Ishmael Adderley 
Rating:
5.0

Customer did not leave a comment.

LIZETTE DEL VALLE 
Rating:
5.0

Customer did not leave a comment.

Justin Wright 
Rating:
4.0

Customer did not leave a comment.

Charles Mapson 
Rating:
5.0

Customer did not leave a comment.

Dustin Weeks 
Rating:
3.0

I had a 2 o'clock reservation made a week in advance and drove 6.5 hours to pick this truck up on a time table and the vehicle was not avalible until after 330 that afternoon, putting me a hour and a half behind and making me miss my time frame. Customer service would not honor the $50 reservation guarentee. I WILL NOT USE UHAUL AGAIN FOR ANY OF MY MOVING NEEDS.

Paul VAUGHN 
Rating:
5.0

Customer did not leave a comment.

Anthony Parchment 
Rating:
5.0

Customer did not leave a comment.

Brooke Bowen 
Rating:
5.0

Customer did not leave a comment.

Sandro Guerrero 
No reviews have been submitted for this location.

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