I am very disappointed with this rental. There was no transparency about the fees. I was only told I’d be charged $1 for extra miles I put gas and was charged for gas so I need that refunded. My car broke down, called the location let them know we were running late, they charged me $40 for extra day. This is outrageous! I’m charged 108 dollars extra
phane lormeusl
Customer Reviews for Apopka Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It looked like a clean area, want there too long
Jonah JohnsonThe price was wrong initially. Need to keep updated with notes etc
Michelle WILSONEverything , from clean van to clean store and kind and courteous employee. It could not be better than what it is. Thank you
Richard WilliamsEverything from customer service and, from picking up a truck was excellent. Great location
Richard WilliamsReserved a van for 2/23/24 9am ...No one was at the office when we got there and did not show up until 10am. That is very inconvenient when your are operating on a time schedule. When we called the office number no one answered and when we called the emergency number no one answered.....nor did anyone respond EVER to say what the problem was VERY INCONVENIENT I
Sharon Foster-GautierThis was a great experience and my customer service rep here he was amazing both times that I rented from this location!!!
VaCarol BridgettNothing the people at this U-haul are the best. They are great, thank you.
Tommy DiazHello! This location is our go to Uhaul branch. We've never had any issues until this time. The truck we rented was extremely dirty from the cabin to the cargo box. There was dirt all over the box and the outside of the truck was severely stained. It look like no one inspected the truck before releasing it to us. If this was our first time going there, it would have been the last one. We spend half an hour washing the truck in order to use it.
Maribel OrtizNice Service, but truck was missing equipment I requested and there were no spares.
Wayne PiperThis guys told me to bring the Trcuk back at 5:00 pm I got there at 4:55 he already gone . I brought back the Trcuk with the same level of fuel and got charge and extra 40 dollars don’t know why
Phalange GedeonWhy do you think it's ok to charge someone an extra days rental fee when returning a truck 30 minutes after the scheduled time. The return time was never discussed, only that the truck would be returned the next day. How about you be upfront and tell someone if you return after time there would be an additional fee. Kinda shady practice on your part.
Daniel Gutierrezyour app is weird. I have both an email and my phone one file within my account profile page, but for somereason when loggin in i can only use my phone # as the user name. otherwise, everthing else was fine once i finally tried my phone # instead of email to log in.
Andrew Van WertThe self-pick up was really complicated and not quick. I had to spend 40 min at the location to complete it. I already had created my account and add a payment method. I would like to be able to all the required self pick up documentation process b3fore getting to the location. So when you go to the pick up location you do not need to spend so much time.
Sergio Urrego RodriguezChecking out wad a breeze. Very good experience!
Angel SuarezThe most awesome experience I’ve ever had with U-haul.
Jeffrey HardyQuick and efficient service, clean well lit premises. Vehicle clean and well maintained.
Adrian PannettNothing that Place is amazing and the costumers service #1
Alexander RiosGuy was very friendly!
Nicole DoucetteThe young man who assisted me at this facility (Brian?) was friendly, professional and knowledgeable. Helped me with all my needs, and the truck I rented was great for what I needed it for
John FarleyApopka Self Storage is my favorite location.
Cristy McCulloughThe unit I rented was ok and easy to drive. However the driveRS side door latch really needs to be adjusted to close without slamming. The key egnition is also loose preventing the key from turning on the engine. Had to keep trying many times to get it to turn. Brain was very nice and helpfull. I will be renting again. Just wanted to let you know about what I noticed that needs attention.
Ronald BurroughsGot a 1 way and they make it 2 days automatically, I returned it that day but they refuse to only charge me 1 day. This is after the sale guy where I picked it up told me to tell the other location. They won't help and nether will customer service.
Bryce BishopNewer trucks wouldn't hurt
William WesolowskiBe sure trucks are clean and sanitized to help prevent illness
Virgil BurksDo not know
Ken NelsonAlways a pleasure
Curtis WilliamsI ordered an appliance dolly to to come with the truck to help move furniture, but I never received one. So I’ll be contacting support and getting a refund on the price for the dolly.
John CollinsKeep Mr Bryan Mays as the on-site manager at the Apopka FL storage facility. He’s very customer oriented and extremely helpful.
THEODORE JENNINGS JRI had a 2 o'clock reservation made a week in advance and drove 6.5 hours to pick this truck up on a time table and the vehicle was not avalible until after 330 that afternoon, putting me a hour and a half behind and making me miss my time frame. Customer service would not honor the $50 reservation guarentee. I WILL NOT USE UHAUL AGAIN FOR ANY OF MY MOVING NEEDS.
Paul VAUGHN