Customer Reviews for APM Electronics Inc
(U-Haul Neighborhood Dealer)

671 reviews

3600 Katy Frwy   Houston, TX 77007

(832) 266-1741

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 10 am–1 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(832) 266-1741

3600 Katy Frwy
Houston, TX 77007

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 10 am–1 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Todo perfect

MARIA DELGADO 
Rating:
3.0

Returned Saturday around 8pm and got charged for a whole extra day for not even using it that Sunday.

Jared Klasen 
Rating:
4.0

Make all U HAUL locations' rental process as easy as it was at this location.

lasalle smith 
Rating:
2.0

The app was ineffective. Not intuitive, and did not all ow us to return the vehicle. It kept resetting every time a photo it needed was taken.

Robert Booth 
Rating:
5.0

N/A

Thomas McClure 
Rating:
1.0

Had the truck for about 2 hours and the truck broke down. Took 5 hours for the truck to get repairs and I was stranded on the side of the road for that amount of time.

Edward Trevino 
Rating:
3.0

Customer did not leave a comment.

joel arnejo 
Rating:
4.0

Customer did not leave a comment.

Janolyn Schleicher 
Rating:
4.0

Customer did not leave a comment.

Benjamin Becnel 
Rating:
3.0

Business wasn’t open so it was an after hours drop off (8:45 Sunday morning). The U-Haul Truck Share 24/7 website and the U-Haul app would not allow me to do an online drop-off. So, I had to call TruckShare Customer Service.

Brian Newhouse 
Rating:
5.0

My experience was great! This is the only place in the area that opens earlier than 9 AM. The guy at the front desk was quick and efficient. I would definitely recommend this place.

Fernando Hidalgo 
Rating:
5.0

Love the curbside pick up

Rebecca Kightlinger 
Rating:
5.0

Customer did not leave a comment.

Jack Silverman 
Rating:
1.0

On the booking page, it said this location opened at 8 AM. My reservation was for 8:30. I arrive on time and no one is there. I check myself in online. The truck is locked behind a gate with no key on site. No one is there. I call the location multiple times and no one picks up. Im on the phone with Uhaul representatives and they offer me a truck across the city. It’s 9:15 at this point, and we see someone moving around. I call the location again, and the person answers with an attitude saying they don’t open till 9, they don’t have my reservation, and tell me multiple times that I’m probably at the wrong location. I tell her multiple times to come out and look at my phone then. She realizes I had checked myself in already, so my reservation was on a different page. It’s 9:30 by the time I leave, and I’m now an hour behind. When I get in the truck, there are leftover Cheetos in the cup holders. Would not recommend.

Zhaira Costiniano  
Rating:
2.0

I was told the DAY OF my move that the dollies I reserved were unavailable. When I arrived to the location, there were about 15 of them behind the gate. Very unprofessional and screwed me of my time and money

Christiana Moreland 
Rating:
5.0

Best staff around.

Joseph Cohen 
Rating:
3.0

Need a little better maintenance on some vehicles, had a very bad day today because it was thunderstorm and my windshield wiper was both broke and not functioning properly

eric watson 
Rating:
2.0

Closed Wven though it was to be open for 3 more hours. Plus there were 4 other trucks parked on the street due to no one at the location v

John Vaughan 
Rating:
5.0

Customer did not leave a comment.

alex guevara 
Rating:
5.0

Easy return process. Just did the stuff on the app and dropped the keys into the box!

Nova Morales 
Rating:
3.0

Customer did not leave a comment.

Geoff Fish 
Rating:
3.0

Dropped off after hours so I did not interact with the location.

John Bridi 
Rating:
5.0

Customer did not leave a comment.

Pierre Aerens 
Rating:
3.0

Customer did not leave a comment.

Brinkley Esserman  
Rating:
1.0

I was charged for gas even after I filled it back up to the level i received it at. I got there at 3:59 and it was already closed. Supposed to be 4pm. Could not talk to anyone.

Anthony Pilegge 
Rating:
5.0

Customer did not leave a comment.

Christina Maley 
Rating:
1.0

Everything. It’s very misguided that certain people can have “reservations” set at their desired time but other customer reservations were deemed “a preference”

Jason Banks 
Rating:
3.0

Customer did not leave a comment.

Bryan Wilridge 
Rating:
1.0

Terrible all around Terrible

Caela Bond 
Rating:
3.0

Customer did not leave a comment.

James Haderer 
Rating:
4.0

Customer did not leave a comment.

Valerie Gardner 
Rating:
4.0

Customer did not leave a comment.

Sami Parker 
Rating:
3.0

the location was locked even though it was after the time open hours. i called and was told to leave the truck locked and drop keys in box. no interaction other than that occurred.

Andrew Kirchner 
Rating:
4.0

Customer did not leave a comment.

Olivia Kuligowski 
Rating:
5.0

Had a difficult time using the app would not allow the login - and your customer service number did not work. Fortunately you had someone on site that assisted me. He was very helpful.

Irene Lichtenberger 
Rating:
3.0

Customer did not leave a comment.

Julio Fernandez 
Rating:
5.0

APM is always the best. I have used them dozens of times. Joseph

Joseph Cohen 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE POWELL 
Rating:
1.0

They had a written phone number on a sign for me to call. They told me there is no option to get any sort of written receipt and that I would get an email from UHaul. As of now, UHaul still shows no record of my drop off. I would never trust this place again.

Daniel Wolf 
Rating:
4.0

Since it’s a curbside only place. More info on how to process the pickup would be nice. It took me 20 min trying to figure our how to start the pickup process.

Jesse Morales 
Rating:
4.0

Customer did not leave a comment.

Deandria Gonzalez 
Rating:
1.0

I reserved a 17 truck, and I received a 15. I used 2 days and they charged me 3. HORRIBLE EXPERIENCE!

Mauricio Vallejo 
Rating:
5.0

Customer did not leave a comment.

Alma Carolina Mendicuti Sandoval 
Rating:
4.0

Curbside check in was a little out of the ordinary, but was a quick and smooth experience. Due to the nearby highway it was a little noisy and hard to hear.

Alan Kong 
Rating:
5.0

I called within a day of needing a truck. Jessica called two costumers with reservations to double check if they were using the trucks. I needed a 20 foot truck but their business is so busy in the weekends, they only had a 20 foot. I took it and to my surprise, they had a 15 foot truck waiting for me, Saturday morning. Very helpful and courteous place. Highly recommended, Leo

Leo Hernandez 
Rating:
3.0

N/A

Torance Gamble 
Rating:
1.0

Don't be rude when a customer is asking for help and don't yell at your customer.

ALEXIS WHITE 
Rating:
5.0

Customer did not leave a comment.

Jose Herrera 
Rating:
3.0

Customer did not leave a comment.

James Foster 
Rating:
5.0

Customer did not leave a comment.

Tina Barrett 
Rating:
4.0

They should of called to let me know they didn't have the moving equipment I needed. They did discount it but I needed it since I was moving with my kids.

Liliana Wagner 
Rating:
5.0

When we picked up our uhaul the vender was very helpful explaining how the truck drove best, very friendly and very easy drop off when we were done. We drove from Houston to Gypsum, CO in the summer without any trouble.

Jason Blochowicz 
Rating:
5.0

friendly, easy. truck was clean. they also took social distancing precautions and were very prompt in helping me get moving while maintaining that safe environment

Justin Hughes 
Rating:
3.0

The guy working there is so nice.

Lisa marcussen 
Rating:
4.0

Customer did not leave a comment.

Arely Mendiola 
Rating:
4.0

Customer did not leave a comment.

Jarad Giegler 
Rating:
3.0

I initially booked to pickup earlier in the morning virtually, but received a call that this location did not do that. Everything worked out, and may have even been easier talking with a person face-to-face. If there's anything to improve, it's allowing for pickups outside of business hours.

Zara Tickner 
Rating:
3.0

No the personnel was rude, didn’t bother checking the truck when I returned it. Didn’t even come outside to greet me.

ramon martinez 
Rating:
4.0

Did a nighttime drop off so did not interact with anyone or enter the facility. Dropoff was relatively smooth

Ashish Heda 
Rating:
4.0

Once again, no issues with the individual places. Uhaul is just a horrible company.

Preston Weaver 
Rating:
4.0

Customer did not leave a comment.

Rowan Nairn 
Rating:
3.0

The business was not open on sunday.for the return had to contact the manager and place in a box. totally unsecured

DEBRA BUSBY 
Rating:
4.0

Was charged for fuel (3 gallons) for $14.............drove 22 miles and put in just over 3 gallons of gas before returning the vehicle. Hard to believe the vehicle needed 6 gallons of fuel for 22 miles. Pretty certain the fuel gage was the same when I returned it and pretty certain the amount they were claiming in the tank was a bit high......

Alan Fuente 
Rating:
5.0

Customer did not leave a comment.

Richard ENorman 
Rating:
3.0

The pickup process took 40 minutes, the app is not Friendly at all. Didn't accept my phone number, didn't allow me to upload the pictures with some scratches. Overall, pickup process with the app or the website needs to be improved. Return process was excellent, really fast and friendly.

LUIS REYES 
Rating:
5.0

Needed the truck for an extra day and there was no problem at all getting the extended rental. Very friendly customer service!

Micheal Johnson 
Rating:
5.0

Customer did not leave a comment.

Angela Chacin 
Rating:
4.0

Todo estuvo bien, al final necesité quedarme el equipo un día más y me cobraron 138.00 USD al entregar cuando me dijeron que eran solo 40 por un día más , por lo demás todo perfecto.

Raul Hernandez 
Rating:
5.0

Customer did not leave a comment.

richard mcneese 
Rating:
3.0

Customer did not leave a comment.

Robert Delgado 
Rating:
1.0

HORRIBLE EXPERIENCE!!! Jessica the red headed lady was absolutely rude. I called several days prior to ensure the truck would be avail and that I would be fine retrieving the truck since I scheduled an early pickup for 9:00AM CST and the lady on the phone confirmed it was avail and that would be fine since they are 24/7. on the day of the move Tuesday - I get there early and go through the uhaul checkin and get to the point where I need to review the truck and go to the front gate (that is closed) and its now 8:50 AM and I call the number and NO ONE PICKS up. I continue to call and hope they pickup at 9 since that is their supposed open hour and still no one picks up!!! I continue to call until FINALLY like 9:15 someone picks up and the lady is RUDE AF. I have scheduled movers coming at 9:30 and was on a schedule and this was not helpful. her understanding of the checkin vs uhaul directions are not consistent - she tells me I can't get the truck till I get a code in the checkin, but uhaul is saying I need to review the truck conditions and submit pics if damaged. she tells me I should just skip the steps till I get a confirmation code, I tell her I am not comfortable doing that since there wasn't a skip option and finally she pulls the truck out but takes the key with her so I have to call her again to ask for the key to get the mileage and gas info for the checkin process. then finally when I finish the check in there WAS NO CODE that she claimed would be at the end of checkin. Jessica the red headed lady was so rude!!! I would never go back there again and highly advise others to avoid if they want to get their truck on time and good experience. They need to re-train on what the checkin is actually like.

Kim Banh 
Rating:
5.0

Customer did not leave a comment.

Todd Mason 
Rating:
1.0

Signs outside said curbside. They had no one working referred me to app which also did not work.

Adam Dixon 
Rating:
1.0

I was told to bring the truck back with the same ammount of fuel that It came with. I brought it back with more and was charged $25.

Kyle Brassard 
Rating:
5.0

easy check-in, even with only curbside service - truck was clean and operational. Quick & easy drop-off. Easy-access location.

Patricia OBrien 
Rating:
5.0

Firs time ussing their service. Everything went very well, great customer service! At firs I was afraid because I read a lot of bad reviews but I was very happy in general

Trenton Perkins 
Rating:
3.0

The site offers reservations before the apparent opening of the facility and you cannot use mobile pickup it offers as well. This was very inconvenient. The associate just shrugged when I brought these things to his attention!

Jernal Gaston 
Rating:
5.0

Customer did not leave a comment.

RICARDO BUELNA 
Rating:
4.0

Online check-in should secure and save drivers license and associated process. It’s repetitive for frequent renters.

Rich Papaioannou 
Rating:
5.0

Owner didn't allow to go inside of buiding and asked to way out of gate while it was rainining. And car was dirty and sticky. Also he charged me extra miles. Usuially you U-Haul charge for miles when I get back, and he charged for 50 miles without knowing how much wil I spend.

Nargiza Karayeva 
Rating:
5.0

Customer did not leave a comment.

Anthony Carollo 
Rating:
5.0

Pickup and drop off was perfect.

Stewart McMickle 
Rating:
5.0

Customer did not leave a comment.

Ahmed Harib 
Rating:
1.0

Customer did not leave a comment.

Huan Tang 
Rating:
5.0

Excellent and very friendly service in person and on the phone!

rae white 
Rating:
5.0

Customer did not leave a comment.

Scott Sharpe 
Rating:
1.0

Woman hung up phone on husband and said she wouldn’t help resolve a problem caused by the UHaul system & that we couldn’t resolve the prior day because they did not answer the phone for hours (so we had to follow advice from another UHaul location). Just shockingly rude; difficult to contact & unwilling to work with customer to resolve an unavoidable issue.

Jennifer Ogilvie 
Rating:
5.0

This was the first time I reserved a U-haul truck. So, I was a bit confused about picking up the truck and keys. It would be nice to have instructions for dummies. Overall, it was a nice experience though.

Jorge Sauceda 
Rating:
1.0

Sorry location

jennifer brownen 
Rating:
4.0

Customer did not leave a comment.

Thomas Paulley 
Rating:
5.0

Our move was smooth and seamless, without any major problems other than a heavy rain storm that delayed the last few pieces of furniture in the truck making it into our new home. Everything was made easier with U-Hauls great service. I will definitely use your service again and tell my friends as well. David Price

David Price 
Rating:
2.0

Customer did not leave a comment.

Dwan Ellison 
Rating:
2.0

I ordered 36 (3 dozen) blankets and received less than 12 (I think 10) but was charged for 36 and I am worried I will be charged for 36 or charged fees even though I didn’t even get one dozen.

Alvaro Zegarra 
Rating:
3.0

They had me park on the street and leave the keys on a table. There lot was not open. Not a big lot or many trucks. Turns out there were closer drop off locations but they did not show up as options. Not sure why.

James King 
Rating:
5.0

Conveniently located, really friendly.

Michael Long 
Rating:
5.0

Customer did not leave a comment.

Timothy Wilson 
Rating:
5.0

I picked up the truck and was on my way in under 10 minutes! Amazing!

Melissa Dehaven 
Rating:
2.0

Better communication- I was told I'd receive a call Thursday (one day before my move) to hammer down the details of time, equipment, etc. One day is NOT ENOUGH NOTICE. They didn't have furniture pads or the dollies I requested so I was scrambling and had to go out and buy my own furniture pads. They were also very rude and told me if I didn't come in the 30 minute window I had ZERO decision on, they'd give my truck to someone else? Be more professional

Clare Ramsey 
Rating:
5.0

Customer did not leave a comment.

George Smith 
Rating:
5.0

Customer did not leave a comment.

Daniel Seach 
No reviews have been submitted for this location.

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