I reserved a 17 truck, and I received a 15. I used 2 days and they charged me 3. HORRIBLE EXPERIENCE!
Mauricio V.
Customer Reviews for APM Electronics Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Curbside check in was a little out of the ordinary, but was a quick and smooth experience. Due to the nearby highway it was a little noisy and hard to hear.
Alan K.I called within a day of needing a truck. Jessica called two costumers with reservations to double check if they were using the trucks. I needed a 20 foot truck but their business is so busy in the weekends, they only had a 20 foot. I took it and to my surprise, they had a 15 foot truck waiting for me, Saturday morning. Very helpful and courteous place. Highly recommended, Leo
Leo H.N/C
Torance G.Don't be rude when a customer is asking for help and don't yell at your customer.
ALEXIS W.They should of called to let me know they didn't have the moving equipment I needed. They did discount it but I needed it since I was moving with my kids.
Liliana W.When we picked up our uhaul the vender was very helpful explaining how the truck drove best, very friendly and very easy drop off when we were done. We drove from Houston to Gypsum, CO in the summer without any trouble.
Jason B.friendly, easy. truck was clean. they also took social distancing precautions and were very prompt in helping me get moving while maintaining that safe environment
Justin H.The guy working there is so nice.
Lisa M.I initially booked to pickup earlier in the morning virtually, but received a call that this location did not do that. Everything worked out, and may have even been easier talking with a person face-to-face. If there's anything to improve, it's allowing for pickups outside of business hours.
Zara T.No the personnel was rude, didn't bother checking the truck when I returned it. Didn't even come outside to greet me.
ramon M.Did a nighttime drop off so did not interact with anyone or enter the facility. Dropoff was relatively smooth
Ashish H.Once again, no issues with the individual places. Uhaul is just a horrible company.
Preston W.The business was not open on sunday.for the return had to contact the manager and place in a box. totally unsecured
DEBRA B.Was charged for fuel (3 gallons) for $14.............drove 22 miles and put in just over 3 gallons of gas before returning the vehicle. Hard to believe the vehicle needed 6 gallons of fuel for 22 miles. Pretty certain the fuel gage was the same when I returned it and pretty certain the amount they were claiming in the tank was a bit high......
Alan F.The pickup process took 40 minutes, the app is not Friendly at all. Didn't accept my phone number, didn't allow me to upload the pictures with some scratches. Overall, pickup process with the app or the website needs to be improved. Return process was excellent, really fast and friendly.
LUIS R.Needed the truck for an extra day and there was no problem at all getting the extended rental. Very friendly customer service!
Micheal J.Todo estuvo bien, al final necesité quedarme el equipo un dÃa más y me cobraron 138.00 USD al entregar cuando me dijeron que eran solo 40 por un dÃa más , por lo demás todo perfecto.
Raul H.HORRIBLE EXPERIENCE!!! Jessica the red headed lady was absolutely rude. I called several days prior to ensure the truck would be avail and that I would be fine retrieving the truck since I scheduled an early pickup for 9:00AM CST and the lady on the phone confirmed it was avail and that would be fine since they are 24/7. on the day of the move Tuesday - I get there early and go through the uhaul checkin and get to the point where I need to review the truck and go to the front gate (that is closed) and its now 8:50 AM and I call the number and NO ONE PICKS up. I continue to call and hope they pickup at 9 since that is their supposed open hour and still no one picks up!!! I continue to call until FINALLY like 9:15 someone picks up and the lady is RUDE AF. I have scheduled movers coming at 9:30 and was on a schedule and this was not helpful. her understanding of the checkin vs uhaul directions are not consistent - she tells me I can't get the truck till I get a code in the checkin, but uhaul is saying I need to review the truck conditions and submit pics if damaged. she tells me I should just skip the steps till I get a confirmation code, I tell her I am not comfortable doing that since there wasn't a skip option and finally she pulls the truck out but takes the key with her so I have to call her again to ask for the key to get the mileage and gas info for the checkin process. then finally when I finish the check in there WAS NO CODE that she claimed would be at the end of checkin. Jessica the red headed lady was so rude!!! I would never go back there again and highly advise others to avoid if they want to get their truck on time and good experience. They need to re-train on what the checkin is actually like.
Kim B.Signs outside said curbside. They had no one working referred me to app which also did not work.
Adam D.I was told to bring the truck back with the same ammount of fuel that It came with. I brought it back with more and was charged $25.
Kyle B.easy check-in, even with only curbside service - truck was clean and operational. Quick & easy drop-off. Easy-access location.
Patricia O.Firs time ussing their service. Everything went very well, great customer service! At firs I was afraid because I read a lot of bad reviews but I was very happy in general
Trenton P.The site offers reservations before the apparent opening of the facility and you cannot use mobile pickup it offers as well. This was very inconvenient. The associate just shrugged when I brought these things to his attention!
Jernal G.Online check-in should secure and save drivers license and associated process. It's repetitive for frequent renters.
Rich P.Owner didn't allow to go inside of buiding and asked to way out of gate while it was rainining. And car was dirty and sticky. Also he charged me extra miles. Usuially you U-Haul charge for miles when I get back, and he charged for 50 miles without knowing how much wil I spend.
Nargiza K.Pickup and drop off was perfect.
Stewart M.Excellent and very friendly service in person and on the phone!
rae W.Woman hung up phone on husband and said she wouldn't help resolve a problem caused by the UHaul system & that we couldn't resolve the prior day because they did not answer the phone for hours (so we had to follow advice from another UHaul location). Just shockingly rude; difficult to contact & unwilling to work with customer to resolve an unavoidable issue.
Jennifer O.This was the first time I reserved a U-haul truck. So, I was a bit confused about picking up the truck and keys. It would be nice to have instructions for dummies. Overall, it was a nice experience though.
Jorge S.Sorry location
jennifer B.Our move was smooth and seamless, without any major problems other than a heavy rain storm that delayed the last few pieces of furniture in the truck making it into our new home. Everything was made easier with U-Hauls great service. I will definitely use your service again and tell my friends as well. David Price
David P.I ordered 36 (3 dozen) blankets and received less than 12 (I think 10) but was charged for 36 and I am worried I will be charged for 36 or charged fees even though I didn't even get one dozen.
Alvaro Z.They had me park on the street and leave the keys on a table. There lot was not open. Not a big lot or many trucks. Turns out there were closer drop off locations but they did not show up as options. Not sure why.
James K.Conveniently located, really friendly.
Michael L.I picked up the truck and was on my way in under 10 minutes! Amazing!
Melissa D.Better communication- I was told I'd receive a call Thursday (one day before my move) to hammer down the details of time, equipment, etc. One day is NOT ENOUGH NOTICE. They didn't have furniture pads or the dollies I requested so I was scrambling and had to go out and buy my own furniture pads. They were also very rude and told me if I didn't come in the 30 minute window I had ZERO decision on, they'd give my truck to someone else? Be more professional
Clare R.Although we arrived at 1:30 on a Friday (during posted operating hours); noone was available and we just had to place keys in a drop box and leave truck on the side of the road. We wanted to let them know (& the company) that the cab of the truck leaked at the top of the seat belts above the doors during rain storms on our trip. Both my shirt and my husbands were quite wet as a result.
robin W.Don't allow me to choose a different drop off location and then force me to return it to the pickup location.
Conner G.On point! Excellent service and price. Will recommend all the way.
Josue O.Improve the Uhaul app. It is slow and crashes a lot
Andres C.Man was friendly and appreciative that I had pre-registered with pics of my ID. The process was easier than others to give pic of my ID. Pick up and drop off were easy and quick with key drop. Good location.
Marian R.Terrible service. Very rude staff. Did not inform me about the process & the costs associated. I was not informed I needed to refuel, so I assumed this cost was built into the per mile charge. I was then charged over $60 additional dollars for the fuel cost when I only used it for less than 10 miles.
sofia D.The gas tank was less than half full but everyone was polite and helpful.
Stacey S.I got charged a different amount than shown on receipt..
KEITH H.Very easy pick-up of truck
Thomas G.Gracias
Austin B.I was given a truck with a fuel tank half full, I turned it in with more gas than that. I was eventualy charged for 11 gallons of gas to make it full. I'm still expecting for a refund
Jesus M. S.You always have to wait behind a fence and call them (Covid) It would be easier and not too much to ask by now to be able to go inside and arrange the check-in.
Tobias E.They te still locked up behind doors and gates due to covid. I think it's time for (masked) contact again. The uhaul system is soooo slow apparently , check took a long time because the office had difficulty pulling up my info
Tobias E.Communications at this site was horrible. They would not let me in because of Covid, OK that's fine. But they would not answer the phone either. Finally after trying 5 times, I reached someone who told me to get back into my car and wait. So I waited, and waited. Turns out the desk person had come out without me knowing and placed the keys on a desk behind the gate, barely visible and certainly not from my car. Ugh, worst waste of my time getting this rental truck.
Tobias E.Amazing customer service!!! Can not be improved upon!
amai G.The guy was not professional!!
jessie G.So the truck was clean, body had a sweaty body odor smell in the cabin. So no doubt that it was vacuumed but not cleaned well. Not a big deal, we took it home and wiped it down and used a couple of air vents and were good to go.
Peter W.They were already closed, so we just used the online way to check in the truck.
Dyan M.Great location, equipment was amazing
Recoe S.Worse experience ever and i think im switching to Budget rental after several years of faithful Uhaul rentals.
ROBERT H.Employees should be more attentive to customers needs by answering questions with patience and courtesy instead of rushing the customers off of the phone. Also, this location should have available staff to answer incoming phone calls. After speaking with an employee by the name of "Angel", I called several times in one-hour seeking additional assistance and no one answered the phone.
TARASHARICE A.They forgot to put the dolly I requested into the truck. Called the help line and was on hold for 20 minutes before reaching agent. Agent was very nice and helpful. Got issue resolved w Customer Service next day since I had already accepted truck.
ROBERT P.This location is gated up and hard to access. The entire transaction was handled over the phone besides the exchange of the keys and it was terribly inefficient.
Isreal M.The truck ran great. The cab was dirty on the inside and was not sanitized.
Gary and Denice F.The lady at the s.voss location in houston was a BITCH.. I reserved a 10ft on the 19th..call me and tell me that truck isnt available only to wanna send me to the opposite side of town....yep dont think I'll he using you anymore ..
William M.They were not open at the location during their posted hours then charged me for outside hours drop off and extra gas. Good thing that I called the main number when they weren't open and took a photo of the gas gauge & mileage.
DAWN L.