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Chad W.
Customer Reviews for Anytime Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
According to your records, the truck was supposed to be dropped off by 4:30 and it was dropped off at 4:38 and I was still charged for another day. I would never recommend U-Haul to anybody here moving forward.
Stephen S.Everything's good the way it is
jose C.The trailer was picked up from my house by tow truck
Leroy G.Don't double charge someone and refuse to give them a refund as well as misrepresent the price before hand
Danielle H.Exceptional customer service and maintained equipment. My new favorite location for all future use.
Charles R.Was not expecting a 4 hour rental to be $100 that was a little shocking. That is the only thing negative that I have to say, the young lady that assisted me was super helpful and very easy to work with.
Richard C.Easy online reservation for the truck we needed. Very affordable. And the service was excellent.
James H.It was different not the normal " warehouse " atmosphere, and a thumbs up to the women running the store!! 👍👍
Edwin T.Very helpful and truthful
sean M.Friendly and efficient.
Erin H.No additional comments.
Peter S.Great experience
Agee G.Amazing customer service, thank you!
Russell S.Nothing! Excellent experience
Susan S.This is the first time I have used this location and they were closed during my drop off. However, the process for returning things 24/7 is really quick and easy and the location was easily accessible.
Randi D.We had a wonderful experience at this pickup location. Staff was professional, friendly, and helpful.
Ronald S.I did a self drop off.
Bradly S.Nothing. Kelley was excellent and provided outstanding customer service. She is truly a professional. Please let her know! And reward her! She deserves it! Not every place can receive professional treatment!
Carlos N.By far my best uhaul experience. Quick and professional.
Donald W.Easy pickup and super easy dropoff!
David C.Check in took too long, charged us the wrong price and couldn't fix on location made us contact corporate. Not helpful or customer service oriented. Truck was filthy, wiper didn't work (we replaced). Manager was not helpful and disrespectful. Left us with a bitter experience.
Timothy K.The U-Haul box truck I rented HAD 1/4 PLAY ROTATION OF THE STEERING WHEEL!!!!!!!!!!!!!!!!!!!!! In other words...I had to turn the wheel 1/4 of the way before EITHER TIRE RESPONDED!!!!!! 🤬🤬🤬🤬🤬🤬🤬 I literally had to fight the steering wheel to keep that HUGE box truck between the driving lanes!!! Making a right of left turn was nightmarish.!!! AND...the truck dashboard started beeping (loud) the check engine light came on and stayed illuminated while we were driving during our rental day. U-Haul rented a truck to me, in such poor MECHANICAL condition my family's lives (2 kids+me, the driver ) were placed in a VERY DANGEROUS position !!!!!!!!! When these dangerous issues were going ongoing during my rental day. I tried to call Anytime Storage phone # ....THE CALL WENT TO VOICEMAIL. I DID NOT GET A RETURN CALL!!! Your poor equipment put my whole family in danger. To say NOTHING of my HORROR at having to drive that POS!!! I'm 65 year old disabled lady. I'm FURIOUS you rented to me a literal DEATH TRAP. I do NOT appreciate having to PAY FOR HAVING MY FAMILY PUT IN DANGER!!! U SUCK 🤬🤬🤬. Thinking of you, V Moody
Vicky M.I was told that my truck had unlimited miles when I explained that I would be driving the truck to OKC (50miles from my home) to drop off since it would be cheaper than dropping in my city.
Heather A.Truck was filthy- windows both inside and outside, inside of cab was dirty with dog hair everywhere, and inside of box needed to be swept out. When we confronted the manager we were rudely, brushed off & dismissed. Should be called “Last Tme Rental. 0 stars
Robert C.I was given a truck that was in a recent accident. I left the lot went and filled the gas tank and drove 5 mins to my house. 2 dash lights came on and the truck started running badly. Instead of swapping out the truck I was told to call road side assistance. It took over 6 hours to get assistance to my location and the truck had to be returned and traded out. The loading crew I paid left because they couldn't wait 6 hours and I was out a day behind schedule. I would like to be contacted and compensated for your he gas money I put into the truck that I had to drive back and return.
robert J.