Customer Reviews for ANS Tactical and Surplus
(U-Haul Neighborhood Dealer)

487 reviews

958 S Ferdon Blvd   Crestview, FL 32536

(850) 682-2405

Office Hours

  • Mon-Fri: 10 am–4:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 682-2405

958 S Ferdon Blvd
Crestview, FL 32536

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4:30 pm
  • Sat: 9 am–2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing you all was very helpful very caring you ladies are great I would like to rent another truck from you all soon please calle at 850 398 0254 my name is betty

Betty R. 
Rating:
1.0

I reserved a trailer and received a confirmation number. When I called they said i never reserved it but she asked me if I would be pulling it with my toyota. How did she know I had a toyota? She new because I told them that when I reserved it. I reserved it for 5 days and asked how much it would be if I added an extra day. I paid for 6 days but was told they would refund me a day if I brought it back after 5 days. When I got to maryland I turned it in on the fifth day and asked about my refund and the man laughed. He said to call ANS tactical back and they would have to refund me. When I called the lady told me she never said that to me. Why would I make it up. She just lied. I have family and friends in the military at eglin and I will make sure I tell them about this and who not to rent from. Not to mention when I was there that day they had lost paperwork to a firearm and were in a panic.

michael D. 
Rating:
5.0

Customer did not leave a comment.

JEREMY V. 
Rating:
5.0

Everything was quick and easy. We were assisted promptly and politely.

JOSEPH R. 
Rating:
5.0

Have done business with this company several times. Very courteous and helpful. Would recommend highly.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Justin A. 
Rating:
5.0

Excellent service

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Angela K. 
Rating:
2.0

Well I think the girls at the location I rented from wasn't very friend .They where a little on the rude side .They acted like we was a bother and was bothering them .

SANDRA G. 
Rating:
4.0

There were 2 issues with the vehicle. The truck pulls hard right. We were pulled over by FHP for no tail lights, luckily Kevin only got a warning. We got off the interstate and after checking the fuses he found that the fuse was blown so he had to buy a fuse and replace it. After that the lights worked.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Emonds K. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
3.0

Insurance was added and never asked ! On my online order I didn't elect insurance never have

Derek A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Grady N. 
Rating:
5.0

It would've been nice for uhaul to notify me that the store closes thirty minutes before my scheduled pick up time. They stop doing trailers at 2:30pm. Thankfully a worker had come by to fix something and was able to to process my reservation. This could have detrimentally messed up the moving process as I am disabled and hired nonrefundable movers. Timing is extremely important and needs to be communicated with the stores availability before reservations can be made at that time.

Christopher B. 
Rating:
5.0

The transmission on the cargo van seems to be slipping upon acceleration. Maybe it needs a fluid change.

edward F. 
Rating:
5.0

Staff is great but the equipment storage yard is a mud pond.

Dennis W. 
Rating:
1.0

They trashed all my belongings

Jake M. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
4.0

Idk pretty good

Ryan M. 
Rating:
5.0

Unknown

Forrest M. 
Rating:
5.0

The people were very friendly and knowledgeable

William S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

DEBRA W. 
Rating:
3.0

Customer did not leave a comment.

India Y. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

I would highly recommend renters to take a picture of the odometer before leaving the property and again right after dropping the truck off after use. I rented a truck for the first time and drove the truck less than 10 miles to simply move a bed and dresser. I lived pretty close to this particular uhaul company hence why I drove less than 10 miles upon usage. They charged my account twice, once for the initial charge and once again for almost $50 saying I drove the truck almost 60 miles in less than two hours. I used the truck for only two hours and even returned it before my time limit was up. There is no way I drove almost 60 miles, broke down and packed the truck with everything I had, drove it to my house and then back again to drop off in less than two hours before my time was up and apparently drove 60 miles. Absolutely ridiculous. I called and spoke to the manager who in return hung up on me after saying she couldn't do anything about it and refused to help. I contacted corporate to see if they could do anything but since I hadn't taken a picture of the dash before and after use, mind you again this was my first time renting a truck, they may not be able to do anything. They're sending someone out to see if they find any discrepancies with the truck itself and will apparently get back with me in a couple of days. If you ever rent anything make sure you take pictures for proof in case the company tries to get one over on you because this company I rented from most definitely will take advantage.

Amber K. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Alec T. 
Rating:
3.0

The main bussiness is Tactical gear and guns. Which is okay but the returning the trailer was alittle tricky, probably impossible for someone without a lot of experience in backing in trailers.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
1.0

Rep. did not hook up the trailer correctly (see their pic). 1/2 mile from the store, at 35 mph, the trailer disconnected coming down a bridge. DO NOT RENT FROM THIS LOCATION. Checkout was also a test of patience. Rep kept locking up the system. WILL NOT RENT FROM THIS LOCATION AGAIN.

john D. 
Rating:
4.0

Customer did not leave a comment.

Pablo G. 
Rating:
3.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Danny C. 
Rating:
5.0

Customer did not leave a comment.

SERGEY A. 
Rating:
2.0

Customer did not leave a comment.

Maikel C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Very courteous and professional service

David B. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

shirley W. 
Rating:
4.0

Better maintenance/cleaning in rentals and discounted rates for mileage

Katrin N. 
Rating:
4.0

Customer did not leave a comment.

david L. 
Rating:
5.0

N/a

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Henery R. 
Rating:
5.0

Very nice and helpful. Would recommend this location for u haul rentals

chris D. 
Rating:
3.0

I rented and payed in fairhope ala and for return I provided the contract and there was a 40 charge for an extra day, I gave the lady the original reciept and still got charged for the extra day even when I told streets lady I didn't feel right leaving it on sun because they were closed.

Angela S. 
Rating:
4.0

One dislike I have is the need to down load the app to my iPhone to scan drivers license. Not stores fault. Went to this location so I could deal with humans not apps.

Christian R. 
Rating:
3.0

Customer did not leave a comment.

VICKIE V. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Helpful and friendly staff, I will definitely be back.

justin C. 
Rating:
5.0

I did the online drop off, so I never spoke to anyone at the store.

Chase H. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

N/A

Richard S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Shawn A. 
Rating:
4.0

Got charged for an extra day when I dropped it off before the estimated time. Tried scanning the code and entering items in app and it wouldn't allow me. Wife has a time stamp on camera when she took picture of odometer.

Shawn V. 
Rating:
5.0

Customer did not leave a comment.

Jacquan S. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Parker B. 
Rating:
4.0

Customer did not leave a comment.

Andrew K. 
Rating:
4.0

I was very pleased with the girl that helped me rent my uhaul. She was passionate about her job. She was patient with me helping me figure out the uhaul app. The u-Haul check engine light was on. The man there reassured me. It was because something got fixed but the sensor light did not, which was true I didn't have any problems with the U-Haul. Thanks again I was in a bind and you guys delivered

Angela F. 
Rating:
1.0

RUDE females...their kids running all over the place...just bad!!!

Liam C. 
Rating:
5.0

The drop-off was smooth and efficient. They ladies here helped me back to the location and checked me in within minutes of arriving at the site. Great work!

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Javier A. 
Rating:
3.0

Paid over $115.00 for a $19.95 rental...truck was picked up with 1/2 a tank of gas...returned with 7/8 tank of gas...WTH?!?

Teresa C. 
Rating:
4.0

Change the check in process so I don't have to do everything on my phone at the service counter.

David M. 
Rating:
3.0

Customer did not leave a comment.

Melody F. 
Rating:
5.0

None needed. Great customer service.

BERTHA S. 
Rating:
5.0

Fast and friendly service.

Linda L. 
Rating:
5.0

Very helpful staff. Huge U-Haul inventory. Will be back. Parking lot there is a little challenging - but worth it.

Susan G. 
Rating:
5.0

Thank you!

Miniana M. 
Rating:
5.0

Customer did not leave a comment.

Omayra J. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

Great service, friendly staff.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Employees were very helpful and friendly during pick-up and return. The only improvement needed is to have a larger parking lot for all the U-Haul equipment. Depending on what was rented, it can be a bit tricky to maneuver in the lot. Overall, extremely satisfied!

James C. 
Rating:
5.0

Customer did not leave a comment.

Ricky D. 
Rating:
5.0

The staff at ANS were awesome. They helped hook up the trailer as well as unload it when I returned it. HIGHLY recommend this location.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Emily N. 
Rating:
5.0

Charging me a cleaning fee is a little shady. I only had the van for 1 hour and 30 minutes lol I even swept the van out in front of the employee after i returned it. Make sure before you leave they are not going to try and stick you with a cleaning fee. How dirty or clean something is is always subjective.

walter G. 
Rating:
4.0

Customer did not leave a comment.

Dennis N. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Service was great. Would have been nice if van had a ball on them so had to get bigger truck.

FRANCES H. 
Rating:
5.0

Nothing! It was absolutely incredible service! I HIGHLY RECOMMEND this U-Haul location...

Charles G. 
Rating:
5.0

Customer did not leave a comment.

COLT Z. 
Rating:
3.0

Customer did not leave a comment.

KAREN K. 
Rating:
4.0

Customer did not leave a comment.

JERALD B. 
Rating:
5.0

Customer did not leave a comment.

scott P. 
Rating:
5.0

Customer did not leave a comment.

scott P. 
Rating:
5.0

Very friendly staff, quick check-in

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Gwynne B. 
Rating:
5.0

I had a really good experience at uhaul ..excellent service.

johnny V. 
Rating:
5.0

Customer did not leave a comment.

micheal E. 
Rating:
3.0

Service fair but nothing exceptional

JERRY N. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
No reviews have been submitted for this location.

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