Truck was picked up smelling like mildew, we got it home and started loading it and within 45 minutes we had gallons of water pouring in from a leaking roof, we took a video and showed it to them. They said we'll work on it and that was it. No discount for all the extra work and cost of water ruining boxes. They didn't care!
BRIAN A
Customer Reviews for ANS Tactical and Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The trailer was in the back lot which had rained and was muddy with large puddles which made loading difficult
TYSON MIt took nearly an hour to pick up my rental because the u-haul system was not functioning properly (which was not their fault). I paid for a utility dolly and when I arrived to my moving destination I realized they had not put one in the trailer. I called and asked thst they refund it since I didnt have time to go back and pick one up. They said once the u-haul system was up they would refund it, however I still have not received the refund. Their hours of operation make it extremely difficult to get help with equipment. They're only open from 10-5. Upon returning the 6×12 trailer I was having extreme difficulty backing into the lot. I'm not super experienced. When I went to ask for help the manager was leaving and she said she was already running late. She kept looking for the other employee but ultimately was unable to find her as she had already left. I was told to just leave it on one side but that she needed to get past me to leave. After about 30 minutes and a lot of struggle I was able to get the trailer backed up. I then went to unhook the trailer from my hitch and ran into another issue. There was no way for me to lift the tongue of the trailer off of my ball hitch. They had used a jack to lift it up and put it on. There was no one at the store to help me. I called my father and he helped me by instructing me to use my vehicles jack to jack it up enough to get it off my hitch. After much struggle I got it. I then had to use the assistance of my 10 yr old son to help me get my jack out from under the tongue of the trailer. Over all it was a difficult experience and there was no possibility to get help from the employees.
HEATHER BWe called friday afternoon and it went to voice mail and never received a call back.
Serena WFix the trucks that you're charging a premium to rent. If the key doesn't turn when placed in the ignition because it is worn out is a safety problem. If the brakes go to the floor in order to stop the vehicle while towing is a safety problem.
TIMOTHY BThe pickup was easy and quick. I particularly appreciated the person who helped me with the pickup and drop-off. She was very competent and polite. I definitely would use this location and service again.
DONALD PThe transaction went very smoothly.
JAMES DThe gentleman in the the store was great he help us out tremendously!!
CARLA GMe encanta porque sí que nos ayuda a resolver nuestra as necesidades y aparte súper economico
Maria OOur truck overheated; resulted in needing roadside to check it out. It was completely out of coolant. I don't understand HOW this happens since trucks should be checked after each rental. This caused us to be several hours behind scheduled. Also, at the location, they park trucks in not well maintained areas. This is dangerous as snakes and such could be hiding in the poorly maintained land, also, you aren't able to get full walk around photos without moving the truck first.
AUDRA NTruck had no gas when I picked it up. It was on empty. Truck had a check engine light and ran very bad so I had to return it early.
John BHave the large pot holes filled in where the trailers are stored
ANDREW KFix you yall porch ! I almost died stepping down off of it lol but other than that it was a great experience, great customer service and will definitely be back !
KAVOISEIR BVERY FRIENDLY FOLKS!!!
WILSON WMake sure outlets in the trucks work. And the key to open the door works. Maybe even update the technology to have a backup camera so people wont run into things.
CARL SI was In and out fast. Very nice!! Thank you
JOSHUA VI dropped off the vehicle on a day the store was closed, but it was a nice area.
DEIJA LThe trailer that I was sent with was not road worthy. It had numerous problems that caused it to be highly dangerous at any speed over 52mph. The balance was off and tires were missing weights and possibly other problems. None of the sites seemed to care about the danger that they put me and my pets in by letting this unsafe trailer be leased.
CHRISTOPHER WStaff very helpful and friendly.
ROBERT BEverything was great.
EWART HThey were friendly. However I had no idea no one would be there when I dropped it off
RYAN BGreat Rental experience. I HIGHLY RECOMMEND U-haul to my friends and colleagues.
AB SLocation was closed when I returned the equipment.
BIAGINO EU-Haul computer was down. So had to use backup. Thought trailers had round plug. Had to buy your adapter. Website should state what they come with.
george bCandace was so helpful changing my equipment rental to a larger vehicle a few days before pick up. ¡Gracias!
LYNNEMARIE DTruck had a check engine light on. Pick up area is cramped and hard to maneuver.
Silvia NStaff very helpful and courteous. Only dealer in town with unit I needed
Robert BDropped off after closed, but no problems.
RICHARD BANS Tactical and Surplus is the only U-Haul carrier I will use. They always find a way to help, even as a walk-in. The young lady that helped me was awesome and I highly recommend ANS.
Gerald TVery helpful and courteous
RICHARD SMaybe a better location to accommodate the parking of your fleet at that location
CHARLIE BExcellent customer service Very kind and knowledgeable Thank you for everything
MICHELE CI told them of my situation above and was told they would have never let me leave with trailer lights not working. Good for them!
Walter BLady came out was rude as if she was in a big hurry.
WILBERT MNothing!
Fred CFast and friendly and knowledgeable service
robert dStaff was great. Met with me at the door and helped remove the rental.
Nicholas LThe staff felt like family easy to return.Walk through inspection was excellent.Couldn't ask for better than that fast.Efficient very polithey would be considered destroyed.And they would be considered destroyed and that
BRADLEY CThank you uhaul for providing this service for us to us it was very helpful.
AUBREY CI had a few issues come up while I was renting a truck and they helped me get through them..
MICHAEL FThe staff was very accommodating and made things happen. I am so thankful for this particular location and we use them again.
Donna LThese ladies where awesome 👍
DENNIS DThe staff was great
SHERRI CVery professional service
edward mThey just added parking in the back for the trailers...still a tight squeeze but could not imagine how it was without the extra space!
Christopher MAbsolutely the best customer service! Thank you kindly.
RAY MDrop your reservation service as it is useless. Honor your guarantee as it is worthless. Your questions only pertain to service at a particular location. One must surmise that you are aware of the online problems, but turn a blind eye.
Allen WVery pleasant people to work with. Good selection of equipment and they have a fantastic tactical shop!
KENNETH KThe employee Pierce & the manager (I forget her name) were both very friendly & knowledgeable. They made my entire rental process very easy. I would definitely recommend this establishment to anyone that needs to rent a Uhaul.
Taris KEnsure location has all equipment. Utility dolly not avaliable.
DONEL CThe gentleman who helped us, Pierce, was very good, very friendly, and helped through every step. Thanks,. Pierce!
STEVEN WGreat customer service at this location
Debbie BMy rental experience was very pleasant. The staff at ANS Tactical were friendly and helpful and were a pleasure to do business with. I have dropped equipment off here before, after hours, but this was the first time renting from them. I will most definatley use them the next time I need to rent any moving equipment.
STEPHEN TNothing it’s great service
BOBBY SWhen I checked the place out online, it was advertised as opening at 9AM. When I got there there was a printed sign that said they open at 10AM. If the opening time would have been accurate I would rate the experience better.
Johnathan GExcellent service and the young lady explained everything throughly. GREAT JOB!!!
CLINT B