Customer Reviews for Another Closet Self Storage Spring Branch
(U-Haul Neighborhood Dealer)

304 reviews

6800 US Hwy 281 N   Spring Branch, TX 78070

(830) 885-2238

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 885-2238

6800 US Hwy 281 N
Spring Branch, TX 78070

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Easy drop off, hard to get a signal to get on line to use the app.

Richard Herr 
Rating:
3.0

Due to my original pick-up location, (The Mailing Spot, 19179 Blanco Rd Ste 105 San Antonio, TX 78258), being changed due to a UHAUL truck not available, I was required to drive to Spring Branch TX. My pick-up location drive went from 10 minutes to 35 minutes each way. The new location didn't have a utility dolly or the furniture blankets I requested on line and paid for. I was required to find another location on my own that required additional driving. It was an unpleasant day due to my tight schedule becoming impossible to navigate without being late.

David Dominguez 
Rating:
4.0

Not a convenient location

Jennifer Allen 
Rating:
5.0

Associates were very personable, made pickup and drop off very easy. Would use them again, if the need for a rental arises again

john ruggles 
Rating:
5.0

Customer did not leave a comment.

hillys lewis 
Rating:
5.0

Customer did not leave a comment.

Jack Coley 
Rating:
2.0

Customer service was bad

sandra bolds 
Rating:
5.0

Good truck. Great service.

Joseph Cantaloupo 
Rating:
5.0

Customer did not leave a comment.

Lalita Laksbergs 
Rating:
5.0

Customer did not leave a comment.

Federico Salinas 
Rating:
4.0

Just make sure they have windshield wiper fluid please. Truck was basically clean but window dirty cause no fluid. Other than that they are what they are it was just fine. Thank God for that working ac.

Sandra Guerra 
Rating:
4.0

Customer did not leave a comment.

Carrie George 
Rating:
5.0

I always like to use this location.

MICHAEL BAKKE 
Rating:
3.0

I was disappointed with the cleanliness of the vehicle.

Lewis Brown 
Rating:
5.0

Customer did not leave a comment.

Jacque Walpole 
Rating:
3.0

Couldn’t lock the key drop off box

Andrew Meyer 
Rating:
1.0

Late to open and rude

Troy Holliday 
Rating:
5.0

Dropped after hours

Jacqueline Scalf 
Rating:
1.0

Rental smelled like pee. Also, returned with gas needle slightly on the left side of the required 1/4 tank mark, but still touching it. Was charged $55 refueling fee. Will not be using this location again.

Trenton Hall 
Rating:
5.0

Customer did not leave a comment.

ROBIN RAINE 
Rating:
5.0

Customer did not leave a comment.

David Shryock 
Rating:
4.0

Customer did not leave a comment.

Christa Trombly 
Rating:
5.0

I've had nothing but a wonderful experience with this place. Kassandra is one of the most kindness people and so very helpful. Thanks

Juanita Proffitt 
Rating:
1.0

This was literally the worst experience I have ever had with U Haul. Not only did you guys change my reservation pickup over 35 miles away but because you did that the help that I hired had to leave 2 hours before I was done and I had to load a full truck by myself. You guys didn't even rent the equipment to me that I needed which was a utility Dolly and pads I had to hope and pray that glass pieces and everything else I had made it safe without proper protection. I had to physically carry a fridge washer and dryer heavy couches and plenty of other pieces because you guys told me last minute that you didn't have the equipment that I needed and rented. I have used u-haul for over 5 years and this experience was by far the worst that I have ever had in my life. I know that I am not a big name customer but I have a small business that I cherish and that I work my ass off for and you guys put my reputation at stake and I will never forget this experience.

Christian Ramirez 
Rating:
5.0

The girl on the front desk, (sorry, can't remember her name) has an excellent customer service. She was very cordial and very courtesy. Thank you.

GINA REUTER 
Rating:
5.0

Customer did not leave a comment.

Roger Mehok 
Rating:
1.0

I was to turn in my truck by 6pm. when I got there at 530pm and place was closed. they charged me after wards, 20.00 for an after hours return. it's not my fault the place closes at 2pm. that wasn't right.

david mather 
Rating:
4.0

Customer did not leave a comment.

Robert Mitchell 
Rating:
5.0

Good job!

RANDAL WRIGHT 
Rating:
5.0

Friendly staff and easy pick up. Highly recommend!

Brian Zettler 
Rating:
5.0

Customer did not leave a comment.

Roger Mehok 
Rating:
5.0

Quick and easy

JEFFREY SWENSON 
Rating:
5.0

Everything was exceptional.

Penny Anderson 
Rating:
5.0

Customer did not leave a comment.

David Voorhies 
Rating:
5.0

Customer did not leave a comment.

Melissa Arriola 
Rating:
4.0

The corporate people were extremely rude. I returned the truck ahead of time. The storage unit manager, Cassandra, failed to log me in. I received a text from corporate that truck was still out. I called Cassandra so she wouldn't get in trouble. The next day corporate sent me a text threatening legal action. I called and the first corporate guy hung up on me I called back and boss lady was very sparky. And the whole time the truck was turned in early.

Donald Loving 
Rating:
2.0

Mainly the truck itself just made a tremendous amount of noise, which was hard to even think straight. It was like a vacuum sound the entire way at 63 mph

Matthew Coriell 
Rating:
5.0

Customer did not leave a comment.

Stan Beaver 
Rating:
4.0

Customer did not leave a comment.

Kathleen Clark 
Rating:
5.0

The staff was friendly and accommodating. I was pleased.

Marlin Mcguire 
Rating:
5.0

They were closed before there posted hours.

STEVEN SIEBER 
Rating:
3.0

Very small after-hours delivery lot

Timothy Bass 
Rating:
4.0

Customer did not leave a comment.

Jerry Blessing 
Rating:
5.0

Customer did not leave a comment.

FRED BESSNER 
Rating:
5.0

All good. Great onsite employees!!

EARL BOHLEN 
Rating:
5.0

All good. She does a nice job!

Earl Bohlen 
Rating:
5.0

Customer did not leave a comment.

JONATHAN FERGUSON 
Rating:
5.0

The person that helped me out was really great and deserves some push-ups!

Erik Broos 
Rating:
3.0

Location is convenient. Truck was not clean on the inside and windshield was extremely dirty. Inside cleanliness was not great either. Lock boxes are in poor condition. Parking area is tight, but okay. My contracted dolly and blankets were not in the truck at pickup and was impossible to get them on Sunday and make my time for meeting my movers. In all, not a great experience but the truck ran well and it got the job done.

Kendall Card 
Rating:
3.0

Customer did not leave a comment.

Michael Kovar 
Rating:
5.0

All good. A pleasant consumer experience

Earl Bohlen 
Rating:
5.0

Customer did not leave a comment.

William Dailey 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE MCMANUS 
Rating:
5.0

Customer did not leave a comment.

Robert Herbst 
Rating:
3.0

The lock types hanging on the wall of the office should be taken down immediately. The lock DID NOT fit the latch holes on the 20 ft. truck I rented. How something like this could happen is beyond me, but selling or issuing locks that don't fit is BAD business. Fortunately, after finished loading after midnight, a friend of mine had a gun lock to use that actually fit.

GLENN OBANION 
Rating:
5.0

Customer did not leave a comment.

Michael Davis 
Rating:
4.0

Have someone in the office at all times during business hours for returning trucks and equipment.

MARCOS GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

David Shea 
Rating:
5.0

We were treated with respect and had not problems at all.

Jerry Berry 
Rating:
4.0

The uhaul 20 ft Truck had a significant front end shaking/vibration limiting the safe operation to under 55 MPH. Appears that either the wheel bearings or tie rods are going out. Did not feel safe driving the vehicle. Reported this when the Truck was returned.

Ellwood Smith 
Rating:
1.0

I scheduled Mobile pickup days in advance and it was not ready when I arrived and had to wait for the store to open. They also did not have any wardrobe boxes.

ZACHARY MEDOLA 
Rating:
5.0

Night and Day difference from the check-out location.

RUSSELL PHELPS 
Rating:
5.0

Customer did not leave a comment.

Nathan James 
Rating:
5.0

I really like the new lock box for keys. Great service. Very polite people. Thanks again.

MICHAEL BAKKE 
Rating:
5.0

Customer did not leave a comment.

John Stakes 
Rating:
3.0

The 2 original locations did not have what I had reserved. I was sent 35 miles out for 1 truck & another location for the 2nd truck. No one contacted me letting me know the trucks were not @ the original locations & times. Needless to say our job has been delayed costing us 2 extra days. When reservations are made with U-haul they provide false information.

NORMA FLORES 
Rating:
4.0

Customer did not leave a comment.

Jamie Lagrone 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON FOSTER 
Rating:
5.0

Excellent customer service and great rates!

ROBERT ALLEN 
Rating:
5.0

Customer did not leave a comment.

EDGAR JAMES JR SAMPLE 
Rating:
5.0

Excellent service at the drop off and I was able to change to a location closer to my home

JOHN RICE 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY SUMMERVILLE 
Rating:
5.0

Cleanest Uhaul truck Ive ever rented! Clerk was wonderful😊

JOHN BORGER 
Rating:
5.0

Great customer service!

HUMBERTO RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Adrian Hernandez 
Rating:
4.0

Add cruise control

david zwernemann 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BROCK 
Rating:
5.0

Customer did not leave a comment.

Ashley Sanchez 
Rating:
5.0

Customer did not leave a comment.

PATRICK ANJOS 
Rating:
5.0

Customer did not leave a comment.

DIRK ANDERSON 
Rating:
5.0

Customer did not leave a comment.

BERNARDO GRIMALDO-MATA 
Rating:
5.0

Customer did not leave a comment.

GLEN FOSTER 
Rating:
5.0

Customer did not leave a comment.

Kevin Redd 
Rating:
5.0

Web is hard to access due to remote location - made drop off difficult to log.

Frank McKay 
Rating:
5.0

Cleanest Uhaul facility I have used

ROBERT FRANCIS AITKEN 
Rating:
5.0

Customer did not leave a comment.

Jefffrey Reimann 
Rating:
5.0

Customer did not leave a comment.

Marcia Mitchell 
Rating:
5.0

Customer did not leave a comment.

DAVID GREGORY 
Rating:
5.0

Customer did not leave a comment.

TIMOTHE BRAMBLE 
Rating:
5.0

Your App and online process is ridiculous. For that alone I wouldn’t rent from UHAUL again.

Miguel Berrios 
Rating:
5.0

If possible have front window cleaned of bugs, otherwise it was great!

Deborah Gould 
Rating:
5.0

Customer did not leave a comment.

Samantha Ortiz 
Rating:
5.0

Customer did not leave a comment.

Ava Monroe 
Rating:
5.0

Customer did not leave a comment.

Fernando Sanchez 
Rating:
5.0

Customer did not leave a comment.

Ryan McGee 
Rating:
1.0

We drove 15 miles to return the trailer to this place and were told they were full and could not accept our trailer. I had to tow it to another place, only to be told they could not accept it either. After telling them they could drive 15 miles to my house to retrieve it when they had room for it, they agreed to let me drop it off in their parking lot. If the coronavirus is responsible for the overflow of idle trailers, I do understand, but I should have been directed somewhere else that had room for it.

Steve Wilkes 
Rating:
5.0

Customer did not leave a comment.

Ronald Brueske 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Young 
Rating:
4.0

Asked for manager to contact me! Has not happened as of this survey...

WALTER WINDSOR 
Rating:
5.0

Great service but I was sent back and forth from one store to the other and there was no room at the 2nd location. A phone call would have been convenient so I did not have to run back and forth.

Michelle Grell 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top