Nothing- service was great.Nancy K.
Customer Reviews for Another Closet Self Storage - Bandera
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jennifer K.
The wiper blades were terrible, if the rain had been heavy it would have been very hard to see anything. Please check the simple things.J H.
No Need For Improvement!!!! Loved This Placeershel B.
El cliente no dejó un comentario.LEANDRO L.
El cliente no dejó un comentario.KELLY B.
El cliente no dejó un comentario.WILLIAM F.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Anne F.
El cliente no dejó un comentario.James H.
While she was pushing the mask issue inside behind her plexiglass glass dome, the uhaul Truck was Filthy, dash, steering wheel, and door handles were sticky dirty !Michael T W.
El cliente no dejó un comentario.florentino L.
I showed up and was told that I should have dropped the truck at the location on the contract. I said, "Oh, I didn't know - where is that on the contract?" He pointed to the spot that had no specific location listed.David N.
El cliente no dejó un comentario.CORINNE S.
The gentlemen who checked me in was awesomeMary D.
El cliente no dejó un comentario.George F.
Very little parking. Should have a place to drop off in a secure location if you have dolly or other small items so they would not be left out if the person could not dropoff during open hoursJ. H.
good experience. no problemsJimmy B.
helpful staff. recommended call manager about truck preformance on highway. severe vibration on highway, worse at higher speed question alignment or wheel balance problemNoel M.
Nothing, everything was ready to go.Paul K.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.Christian M.
Experience was fast and excellent! Easy and they went out of their way to get what we needed! ??Kevin E.
Natasha was so very helpful! She was professional and friendly....two things I appreciated after traveling through five states.JANET B.
Very fast and got me on my way.Brandy B.
I had pick up by cellphone. They put the wrong truck keys in the box. Had to turn around and take the truck back and pick up The correct truck. The truck had dog hair on the floorboard and between seats.William J.
Everything was fine and the people that work there are very helpful. The only complaint I have is charging $0.99 a mile after the price of renting the truck plus refilling the gas. I spent $157.00 total just to drive 45 minutes and back. I literally used under 80 miles.Bryan M.
Truck had Axle Grease and Transmission Fluid on the walls. Filthy Dirty ! We ended up getting Grease all over our Furniture !!Troy W.
I was told they would be out to lunch from noon till 3pm. When I arrived at 3:30pm the office was locked. I called that locations number, no answer. We were getting ready to drive away, when a woman finally came in from the back area. When we arrived to return the Dolly we had to wait 1/2 an hour to retrun it. The manager was renting out a storage unit. He asked how the equipment worked, I told him it was dirty and full of cobwebs, that the chipped paint on the handles cut my hands. He just said "sounds good". Like he really did not care! Frustrated.Debbie M.
El cliente no dejó un comentario.Adrian S.
Much quicker at each end then previous rentals thank youGary T.
El cliente no dejó un comentario.Sharron W.
El cliente no dejó un comentario.NORMAN G.
El cliente no dejó un comentario.Ted P.
We had no ramp in our van, and only discovered this after the store closed. If I'd been told, we would have gotten a different truck. However, the truck ran smoothly, it was clean, and things went well. Overall, A rating.Becka L.
Excellent customer service!Shiela T.
Wanted a final bill for proof of return. Was told we would receive an email but that hasn't happened yet and we dropped it off yesterday. Owner never left his chair to check the truck which was dirty and had exterior damage when we picked it up. We did take pics for proof of damage. This is only drop off place in Bandera. Much better than my pick up location.Monike T.
El cliente no dejó un comentario.Julia H.
Nothing to add.Dennis S.
El cliente no dejó un comentario.Laura R.
Another GREAT Experience at Another Closet in Bandera! Thanks, Natasha :-)Richard C.
Ditto comment above and it would nice if the door on my rental unit which I'm paying for would actually work. Requests to have fixed go on deaf ears. Sorry I believed them when they said it would be addressed several months ago. Never again.robert G.
El cliente no dejó un comentario.wendy C.
El cliente no dejó un comentario.YVONNE Q.
Instructions for after hours drop posted outside on the lot.Tammy L.
I was too rushed to get it done. I thought I was renting the truck for 24 hrs NOT 8 hrs. Nothing was clear about that.Stephen S.
It was a little tough to find where to drop the keys after hours.Kyle T.
Provide more assistance to the office manager. She had too many duties to attend to and needs an assistant. She did an excellent job, but there is too much work (renting vehicles, showing storage units, cleaning storage units, attending the front desk) for one person to do. Waiting period for her to assist me was too long (over a half-hour), but NOT HER FAULT. SHE NEEDS AT LEAST ONE ASSISTANT!RICHARD M.
El cliente no dejó un comentario.Cathrine R.
Clean equipment, friendly service and competitive pricing. I am a satisfied customer.ROBERT P.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Tammy L.
El cliente no dejó un comentario.BOB R.
Open on time. Also, it made me nervous that the manager did not walk the trailer with me for damage, neither when I took it or when I returned it. Other than that, all went well.Russell L.
El cliente no dejó un comentario.JOHN M.
We were very pleased with the overall experience and we were referred from a friend alsoRichard G.
El cliente no dejó un comentario.David H.
It is super annoying to pick up a rental that doesn't have a full tank of gas. It's a ploy by rental agencies to scam extra costs such as gas by renters knowing it is challenging to fill up exactly the amount that was originally there. So while U-Haul and any rental agency is quick to charge a ridiculous fee if the fuel return is less than what it was, they are in no way accomidating if the return was made with more fuel. How do you charge renters a ridiculous fee for returning it with less and you guys don't end up filling it up for the next renter?!?! Simple... it's a scam.Theresa M.
El cliente no dejó un comentario.Nora G.
El cliente no dejó un comentario.Scott T.
El cliente no dejó un comentario.Janet G.
The truck was extremely dirty and the floor was covered with grease. The ramp was so greasy we couldn't use it without putting a rug on it. A lot of my furniture and other items picked up the grease and can hopefully be cleaned. The inside wheel well was damaged and some of my boxes got wet from traveling through the rain.NORMAN D.
El cliente no dejó un comentario.Dennis S.
Some vehicles need to be taken out of use. Especial when you're charging the rates you do. Uhaul rips people off on rates and then gives them a piece of junk that's been wrecked and reaks. If we weren't in a bind we would've rented from any company other than Uhaul. The people at the actual storage unit were extremely kind and helpful. They can only use what they're given from Uhaul.Freddy S.
El cliente no dejó un comentario.Mary S.
El cliente no dejó un comentario.kimberly H.
El cliente no dejó un comentario.Kenneth L.
El cliente no dejó un comentario.Ronald S.
El cliente no dejó un comentario.MICHAEL W.
El cliente no dejó un comentario.Joyce S.
very proffesional and courteous.Virginia K.
Parking lot is small.stacey T.
El cliente no dejó un comentario.Saundra L.
Staff was far above excellent in providing outstanding service on this basic rental, treating me with the best service I have ever received from UHaul in the dealings I have had with them my entire life. I am disabled and the staff assisted me with every aspect of the rental, from paperwork to inspection of towing vehicle to hooking up trailer. This was done quickly to get me on the road. Would rate 6 stars on a 1-5 star scale.Michael P.
El cliente no dejó un comentario.Peggy S.
El cliente no dejó un comentario.Matt M.
El cliente no dejó un comentario.Frank P.
El cliente no dejó un comentario.KENNETH M.
El cliente no dejó un comentario.Shannon M.
Yall were great thank youROBERTA J M.
El cliente no dejó un comentario.Hernry A.
El cliente no dejó un comentario.GARY R H.
El cliente no dejó un comentario.Waneta U.
Do Not Allow your employees to hook up the trailers unless they are properly trained. a Few months ago my boyfriend hauled for me and the trailer came unhitched!!! He hurt his back trying to quickly reattach it to the truck. The hitch had not been locked into place by the employee who insisted on hitching it up to the truck. My boyfriend's back took several weeks to heal from a sprain in his spine. Be careful!!!Katie D.
If you say that you have some equipment at a certain location, you should make sure it is there. Plus, the equipment should be on time and in good working order. The equipment I ordered was not at the location requested and associate helping me had "no record" of my order. After being told by a manager that it was a "glitch" and they had me down for the following day, I was told that I had to wait for the delivery of my trailer. After it arrived, 5-hours later, I had to ask for another day extension for their delay.Reshard W.
Location and representative was professional and courtious. Unfortunately, Inwas unable to use the truck and returned a very short time later, only putting 7.3mi on it and charged $70 for 10min of "use".Nathan F.
El cliente no dejó un comentario.John R.
Individual misspelled my last name as well as my street address and town name. Hopefully the credit card company will not kick back the charge on my credit card. Attention to detail is important.Gregory M.
Joe does a good job.EUGENE R.
El cliente no dejó un comentario.paul K.
El cliente no dejó un comentario.STAN S.
El cliente no dejó un comentario.EUGENE R.
El cliente no dejó un comentario.THOMAS G M.
El cliente no dejó un comentario.MARTY S.
El cliente no dejó un comentario.EUGENE R.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.KATHLEEN P.
The Property Manager was professional and very helpful in all areas.Grace L.
El cliente no dejó un comentario.Chris N.