Customer Reviews for Annes Auto
(U-Haul Neighborhood Dealer)

866 reviews

435 Merritt Ave   Chatham, ON N7M3G3

(519) 354-1509

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/19/2024: 9:00 am - 4:30 pm
  • 3/20/2024: 9:00 am - 4:30 pm
  • 3/21/2024: 9:00 am - 4:30 pm
  • 3/25/2024: 9:00 am - 4:30 pm
  • 3/26/2024: 9:00 am - 4:30 pm
  • 3/27/2024: 9:00 am - 4:30 pm
  • 3/28/2024: 9:00 am - 4:30 pm
  • 3/29/2024: 9:00 am - 12:00 pm
  • 4/1/2024: 9:00 am - 1:00 pm

Show All Hours

Services at this Location:

Contact Us

(519) 354-1509

435 Merritt Ave
Chatham, ON N7M3G3

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/19/2024: 9:00 am - 4:30 pm
  • 3/20/2024: 9:00 am - 4:30 pm
  • 3/21/2024: 9:00 am - 4:30 pm
  • 3/25/2024: 9:00 am - 4:30 pm
  • 3/26/2024: 9:00 am - 4:30 pm
  • 3/27/2024: 9:00 am - 4:30 pm
  • 3/28/2024: 9:00 am - 4:30 pm
  • 3/29/2024: 9:00 am - 12:00 pm
  • 4/1/2024: 9:00 am - 1:00 pm

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Worked well no problems

william O. 
Rating:
5.0

It was a little frustrating that I couldn't book a trailer ahead of time and I had to wait until the day before.

beckie M. 
Rating:
5.0

Remember to discuss connector pin configuration on vehicle and trailer in advance of rentals.

Jeffrey N. 
Rating:
5.0

Very personal service. It my 2nd time renting and they recognized me :))

Rebecca I. 
Rating:
5.0

This location (Anne's Auto) is always amazing to rent from. I was recommended a slightly larger truck that has a pull out ramp. Without that my move would not have gone smoothly. Thank you very much!

Brian C. 
Rating:
5.0

Very courteous staff , equipment in great working order . Definitely will go back to the Merrit st. Location in Chatham.

David C. 
Rating:
5.0

Customer did not leave a comment.

Shane W. 
Rating:
5.0

Customer did not leave a comment.

Antony J. 
Rating:
5.0

No improvements needed ! Awesome people and always great service.

MARK B. 
Rating:
3.0

Maybe have an after hours phone number that can be called for assistance. Phone # had no answer and no machine.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Nirojan N. 
Rating:
5.0

You thought of everything, I even had extenuating circumstances so you granted me a day extra at no charge

torin V. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Kevin is a great guy. Joyce and Kevin are very polite and knowledgeable in regards to their products. I would recommend them to my friends and anyone else in a heartbeat. Very professional.

Ron A. 
Rating:
5.0

Dealing with Joyce was the best. Excellent service! Went above and beyond to help us

PINA A. 
Rating:
3.0

Vlad from online services was very helpful with my emergency rental! Cordial and patient. He was a great help! Two thumbs up!

CHRISTOPHER G. 
Rating:
5.0

Whole process from reserving a truck online and doing the pickup and drop off went smoothly. Truck was nice and clean.

Charlie A. 
Rating:
5.0

Customer did not leave a comment.

Jackson S. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
3.0

When we arrived, we had to answer all the same questions that we did when we booked the equipment online. It was like our entire reservation didn't exist. Not sure if this is a common U-Haul thing?

Wendy F. 
Rating:
5.0

The woman was extremely helpful and friendly. Provided me with an updated copy of my contract, the unit had been inspected and paperwork was completed when I went in the morning to close the account. Well done!

Jennifer B. 
Rating:
5.0

Everything went smoothly and as expected. Much appreciated!

Paul S. 
Rating:
5.0

I reserved and picked up the tow dolly at the end of the day. The staff was fabulous. They suggested I drop off my tow dolly at the LOCAL destination U-Haul, so I wouldn't have to haul it all the way down to New Liskeard. It turned out that corporate wouldn't let me return it there, even though they could have used it to be available locally.

glenn A. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Nice staff at this location, I booked a truck on the spot, in and out upon my return with no hassles :)

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
3.0

Customer did not leave a comment.

Kyle B. 
Rating:
4.0

You could offer rebates for leaving excess gas in the vehicle.

Paula H. 
Rating:
5.0

Very nice people Explains everything very well Definitely will go back

dylan C. 
Rating:
5.0

Customer did not leave a comment.

Darryl W. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Mary Joan M. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Annns the best, the trailer was ready, when I picked it up and in perfect shape.

Antony J. 
Rating:
5.0

Always great to me. We have dates booked til end of year

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

Dwight C. 
Rating:
5.0

Repeat the same great service

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Great service from the staff who are very accommodating. We will only deal with this location.

Graeme L. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Nice clean interior was found as appreciated by my wife! Thanks

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Beverly S. 
Rating:
4.0

Customer did not leave a comment.

Vince A. 
Rating:
3.0

Customer did not leave a comment.

Terri A. 
Rating:
3.0

Customer did not leave a comment.

Loree B. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Tammy I. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Kevin is a great guy. He's very easy to deal with. I've rented a vehicle from him before. When I need another vehicle, I will go back there.

Ron A. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Keep on smiling

paul G. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

The people who run this location were extremely helpful, friendly and kind. We would absolutely recommend them to a friend.

melissa C. 
Rating:
2.0

Only 1 light was working on the trailer. The rest didn't work and they still wouldn't give money back.

Zakariya M. 
Rating:
5.0

Everything was good they were able to fulfill my needs when I was in a fix the only thing that bothered me was they did not add my tax exempt to my contract and discounted it.other than that fast friendly service.

John A. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Nothing everything was perfect

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Thank you goes to Kevin and Joyce for always making sure I'm looked after and I can always count on UHaul for good clean equipment. Thanks, Mike

MARIOMICHAEL H. 
Rating:
4.0

The running lights on the trailer need to be looked at, not all working

LARRY C. 
Rating:
5.0

Everything is good service care talking

Harry F. 
Rating:
4.0

Good friendly service!!!

Wm Dale G. 
Rating:
5.0

The office lady is awesome!

David M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer service was excellent

LARRY C. 
Rating:
5.0

My 1st time renting from here, fantastic experience! From the initial phone inquiry, to the friendliness and service on pickup, thru the return of the trailer, I wouldn't hesitate to recommend this location!

Mary jo G. 
Rating:
4.0

Good people to deal with.

Roger K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin A. 
Rating:
5.0

keep on as you are!

Ronald E. 
Rating:
4.0

Customer did not leave a comment.

Alice D. 
Rating:
5.0

Kevin and Joyce are outstanding when it comes to customer service and filling their needs. This location is the only one I will rent from now. Anyone who wants great service should go to this location.

ROBERTJ R. 
Rating:
5.0

Customer did not leave a comment.

Phung H. 
Rating:
5.0

This was by far my best experience with uhaul, Joyce was amazing!! I'll return to this location just to deal with her!!!

Bradley C. 
Rating:
5.0

Joyce is always a pleasure to deal with.

PETRUSGERHARDUS B. 
Rating:
5.0

Service location goes above and beyond to be of good service

James B. 
Rating:
5.0

Amazing service. Thank you!

Azar M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Keivin & Joyce made the experience easy. They were very pleasant & personal.

claudette W. 
Rating:
5.0

Customer did not leave a comment.

Larry V. 
Rating:
5.0

Customer did not leave a comment.

Penny C. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Jim U. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Serve coffee? Lol just kidding but would be good

Heather M. 
Rating:
5.0

Joyce is unique and absolutely customer orientated Wouldn't trust anyone but her for tepeat business twice annually.!!

PAULM P. 
Rating:
5.0

They are kind and perfect when it comes to renting trucks.

TETSUKO H. 
Rating:
5.0

Kevin and Joyce are exceptional at giving me great service. This is the only uhaul I go to because of them. A loyal customer always.

ROBERTJ R. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Had a fantastic experience. Everything went well from time of booking, to pick & drop off as well. Nice friendly people at this location. Would definitely use them again & would highly recommend them. I will spread the word.

Kim P. 
Rating:
4.0

Customer did not leave a comment.

Shirley B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Being able to pick up and drop off the trailer at a closer location . For example in the community where I live, which also has a u haul dealer.

Eveline P. 
Rating:
4.0

Wood slats along sides could be out a little further to allow straps/tie backs to be used

Shirley B. 
Rating:
5.0

Truck was cleaned up, swept out and the cab was freshly wiped out. Fast service, friendly people to deal with.

Megan G. 
Rating:
4.0

Rented a trailer for moving a university student. This location had great service and staff was very pleasant and knowledgeable. Would definitely recommend

John C. 
No reviews have been submitted for this location.

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