Always do recommend them
Gary D
Customer Reviews for Annes Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Excellent service and they go the extra mile. We are very pleased
ROBERT SThe folks that operate that location are super friendly and helpful. Quick ,efficient process and will definitely recommend.
SCOTT BDropped off at night, so didn't speak with any personnel. Location was well lit, Dropbox had good instructions and was easy to find.
PAUL Nnothing great service thanks
JERROLD DEverything is good . Enjoy going there
BLAKE PWe cannot express enough gratitude to Joyce at this location for assisting in our move across Canada to alberta. This lady went well above what we expected from this lady. She was super compassionate to our needs and also personally assisted in our rental. This lady is an example of what customer service is and shines as a leader in her field. We will be back to this location again and will drop in to hello when we are in chatham. Gracias.
Bernard OThe first piece of equipment they gave me was all banged up and dented and the tires were no good had to call not even 2 mins after leaving to call and bring back because the tires on it were no good , the costumer service was poor she asked if wanted the rent insurance coverage for 10$ I said no and then she still went and put it on and charged me for it . Also couldn't do math my total was 73.39 and I gave her a 100$ bill and 3.40 and she tried to only give me 27$ back when change due was 30$ , will not go back to that location for a rental .
CODY MCheck the brakes on the trailer
CRYSTAL LThe truck was covered in dead bugs. Inside was clean though.
HEATHER MHave rented from this location many times. Always friendly and very helpful. Have recommended this location to others. Will definitely be back again
RANDY HOne of the best experiences I have ever had , as a customer, everybody was fantastic, kind curtious and friendly, would absolutely deal with this location again , Thank you ! AAAAAA +
TODD ZVery friendly and helpful people that work here, thank you
PAUL JAlways a pleasure dealing with these guys. It's the only U-Haul in my area that I will use.
JEFFREY TOverall experience is excellent, with that said, to me personally, it's better to have all vehicles filled up to the top full. So much easier at the pumps to just fill it than guessing while you're driving to approximately how much further you can go without having to go back to the gas station for a second or third time. That is the only thing I would have to say should be changed.
SHAWN SThe place is not clean
Alwyn GKevin was knowledgeable and courteous, the vehicle was clean inside and out.
John SI have used Anne's a couple of times - always a great experience!
STEPHEN CThe vehicle is advertised at $19.95 per day. I rented the pickup for less than 3 hours and with all of the upcharges, it cost me almost $100.00. I find this unfair and overpriced based on the lure of $19.95 for a full day. In the future I will offer someone private a much lower sum for the same work. I was, however, treated with respect at the location where I rented the pickup. The location itself is in disrepair and not indicative of a professional place.
GEORGE CLocation area is good but the yard is smaller then some others. The guys were good to work with and friendly, I was on the road quickly.
TIOTHY AI wish I realized sooner that the inside of the U-Haul absolutely reaked of cat urine. It made my couch and mattress smell like cat urine and I can not stand that smell. I will never ever use that the Merritt location again.
Alyssa TNothing ! Customer service was great, they made it so quick and easy,. Thank you for your service.
JEFFREY GCustomer service at this location was great! Nice people. Clean equipment.
ADAM OWent over and above what was expected. Extremely helpful and went out of his way to help me out. Will definitely recommend this location for any U-Haul needs!
Deb RFront door of my rental didn't close. There was an alert on the dash the entire time I had it. It also had no availability when I needed to extend my rental. Very frustrating.
KELLY OVery efficient and friendly service
BERNAR RVery kind and friendly staff
David HFriendly person I ever meet.
ROBERT BMaybe have a bigger lot to access Uhaul equipment. Very narrow and can get blocked in by other customers. Wait for approval was long for after hours.
Rebecca BThe people there were very friendly and very accommodating
Bryan SNothing, we experienced kind and very friendly customer service. They went out of their way to make sure we had everything we needed. We will definitely use this U Haul's service again. Thank you to the staff.
MATTHEW Bnothing
anthony eNot make the customer pay for the cost to pickup and drop off delivery pay for milage just to get and return is a ripoff you do false advertising bec19.95 a day becomes 130 dollar just to move across the road cost more to pickup abd delivery then the rest of the use of vehicle
Eric KMaybe make the office a tad more inviting.
Brian CStaff was very accommodating and Friendly, would recommend to anyone
John CGreat customer service. Very friendly and helpful.
John DGreat customer service. Kind and knowledgeable Thanks
Mary AJoyce went out of her way to help me. So very much appreciated!
Jodi VAll was good
Bradley CThey were very helpful and made sure we had a great trailer for our long journey. Very easy to deal with. Definitely rent again.
Jerry MA defined designated area for drop off ie painted parking lot lines for after hours.
Mark GCan't think of anything they are great.
Richard SExcellent service!
Anita Li can't think of anything more that can be done
Al CWe're amazing to work with and helped us pick the perfect vehicle for our needs
Rob BIt would be helpful to have someone go over the vehicle with me prior to leaving the lot to make sure I knew all its functions, eg. How to change the dashboard display, enable cruise control, and where to find the gas tank access.
Wanda WThe customer service was great I have rented same trailer 3 times and have had no issues. Will definitely be a repeat customer
Allen TVery very helpful and had the truck size we asked for.
Gary GNothing, excellent service, appreciated.
Matthew LNothing the gentleman that served me was great and very friendly
Daniel CGreat introduction to Chatham! Thank you!
Andrew NOnly issue I had was not being use to how the one way system works.
Matthew FAnne is Excellent at what she does! She went above and beyond to help me with the process start to finish! She does not treat this as just a job!
Ron AI made the mistake of showing up to the wrong location lol. The employees here all were more than accommodating! They immediately helped transfer my reservation, as they had the same vehicle on site. Fantastic team. Will use this particular location again if needed!
Stephanie JEverything went well.
steve c