Customer Reviews for Amstar
(U-Haul Neighborhood Dealer)

76 reviews

1501 E State St   Geneva, IL 60134

(630) 313-4107

Location Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(630) 313-4107

1501 E State St
Geneva, IL 60134

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Confusing that the Uhaul drop off was at a gas station.

Rachel A. 
Rating:
3.0

truck was dirty inside when we picked it up

GAYLE D. 
Rating:
5.0

All was great. Very smooth.

Steven M. 
Rating:
5.0

the people were great

DONALD F. 
Rating:
2.0

the guy took FOREVER to check us out.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
3.0

It was a bit difficult to under stand the employees and one employee seemed to not understand what I was asking. They were nice though. It all worked out okay. The location was very convenient and I'd much rather have a convenient location.

ALYSSA R. 
Rating:
5.0

Very friendly folks! I forgot to complete all of the online information, but they walked me through it all and explained everything clearly.

DANIEL C. 
Rating:
4.0

Customer did not leave a comment.

Nathan M. 
Rating:
1.0

Customer did not leave a comment.

Melanie B. 
Rating:
2.0

Customer did not leave a comment.

LYNN R. 
Rating:
4.0

Iternet was out at location. The gentleman there was courteous, friendly and helpful. Matt Goettenbodt was also very helpful to me . With finding a truck at the last minute. Great job .

Paul D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS G. 
Rating:
5.0

Customer did not leave a comment.

RANDOL J. 
Rating:
4.0

not pleasing aesthetically, but easy to pickup

Timothy G. 
Rating:
3.0

It was just a gas station and I never went inside. Man came out and checked in the vehicle and it was an easy process. But the truck had very dim headlights and the AC did not work very well.

Nannette E. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
4.0

Very nice people and a good truck.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

Johnson R. 
Rating:
3.0

Customer did not leave a comment.

Candy R. 
Rating:
5.0

The guy who rented the truck to me was very helpful and personable.

MICHAEL P. 
Rating:
3.0

The agent kept us waiting for 45 minutes on pick up and 30 minutes on return he seemed very confused did not really seem like he knew what he was doing very frustrating trying to rent the vehicle

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
4.0

The cargo van needed a good exterior wash. Inside was very clean.

Harry L. 
Rating:
5.0

Just keep giving great personal attention to customers.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Erik C. 
Rating:
5.0

AMSTAR was great to deal with - especially when we needed to add some hours

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
4.0

More staff is needed at this location as there was an issue with the roll up door being jammed in the open position & since there was only one representative available, we had to fix it ourselves in order for the truck to be used. The Re presentative provided wrench for us to use, but truck should have been inspected prior to ensure that it was in working order.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Juli M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

The vehicle was clean by normal standards, but I was informed that no disinfecting was done to control the spread of COVID-19. I had no choice to use the vehicle, so had to spend an hour of my own time to disinfect it before I could load it with my stuff. I just hope I do not get the virus because of the lack of respect you have for your customers health and well being.

BRIAN S. 
Rating:
3.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

This was not my original pick up location. it added an hour (30 min both ways) although compensated for miles, not compensated for gas not time. The person on call to change location was very nice. I didn't anticipate these costs when she called. I would have asked to lower rate by $25 or so, knowing now. But all good

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
2.0

If a change in pick up location happens please notify more then 30 minutes beforehand. I bearly made it to the pick up location in time. Eventhough i was given more miles do to the change I ended up spending more in gas in the end. Please also offer an amount off to cover for the increased gas as well as the mileage. Finally if possible having someone that knows how to check trucks out and look up orders would be helpful as well as it makes it a very frustrating 30 minutes trying to look up an order and check things out even when doing the express check out on the phone prior to picking up the vehicle.

Grant G. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
4.0

Customer did not leave a comment.

Asif J. 
Rating:
5.0

Customer did not leave a comment.

Gustav W. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
1.0

We were charged a $25 charge for cleaning. The uhaul was swept out upon dropping off. The man looked at the truck and never told us we were being charged an extra fee. I will note that it was raining/snowing the day we dropped it off as well.

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

Kathryn R. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Yes. The gentleman who checked me in was pleasant and nice to deal with. The whole process took less than ten minutes. A good agency, would use them again if I need a local rental in my area.

Franck G. 
Rating:
5.0

Faster checkout

Noorullah Y. 
Rating:
3.0

Customer did not leave a comment.

laurie S. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

Gentleman was not informative, explained nothing, knew nothing about the truck,I had to figure everything out myself

William R. 
Rating:
3.0

Suppose to be 19.95 a day. Got the bill, was charged 78.65. That was for about 8 to 9 hours. Plus 13.41 in replaced gas. Total of under 30 miles.

harold A. 
Rating:
4.0

Customer did not leave a comment.

Kent G. 
Rating:
4.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
3.0

Customer did not leave a comment.

Courtney O. 
Rating:
4.0

Customer did not leave a comment.

teresa A. 
Rating:
5.0

Thank you good service

jorge L. 
Rating:
3.0

Express check in was a joke. Express check in was supposed to make getting vehicle faster. I ended up cancelling reservation and making a new one because the person at the center refused to give me the vehicle because my dl was not uploaded. I tried multiple time to up load and also called uhaul for help and was put on hold for over an hour. Then I cancelled reservation and the tool did not upload my license.

Kathleen K. 
Rating:
4.0

Customer did not leave a comment.

Henry G. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Joanie M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

The location of picking up the truck is a little far from our picking up furniture place (Naperville).

Hongwei G. 
Rating:
3.0

Get someone who speaks better English.

Ann B. 
Rating:
3.0

Nothing

Francisco A. 
Rating:
3.0

Be prepared for someone to show up to rent a UHaul

brock M. 
Rating:
1.0

Customer did not leave a comment.

ALEXANDRA T. 
Rating:
3.0

The issues at this location are half that there is only one guy and he needs to sell things to people so he kept stopping helping me to work the register for others. Also they had issues with the U-Haul checkout system that took over 30 minutes to checkout. So even though I arrived ten minutes before my checkout time I really left almost half an hour late.

Carl C. 
Rating:
4.0

Customer did not leave a comment.

Gregory R. 
Rating:
1.0

DId not have the equipment I originally asked for I had to spent extra time on waiting for personnel to complete paperwork.

Troy G. 
Rating:
1.0

Don't make me drive out of my way to pick up a vehicle. Add extra miles without making me ask for them. Have a person who knows what they are doing present. Provide a vehicle with no issues.

Mark S. 
Rating:
2.0

They did not have any of the equipment I had requested when I reserved the Uhaul a month before.

Christopher M. 
No reviews have been submitted for this location.

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