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Cole D.
Customer Reviews for American Veterans Restorations
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nice man, very helpful in making sure my trailer was set up safely.
Kathy M.App and email sent conflicting instructions on the actual pick up location
Philippe André j G.The owner /manger is a really nice and professional guy. I have used this location several times and the service was always the same .. GREAT!
GEORGETTE D.good job
Artis M.As I mentioned in my comment upon returning the rental yesterday, the shell on the dolly was severed & spewing black soot all over the floor & required extra time & effort to clean up….looking for reimbursement
John B.No problem with the pick up location but practically the whole time it was uncertain if the equipment would be available and if so, which terminal. I didn't realize with previous experience with UHAUL that your customer service is the worst I have seen. Very few exceptions where anyone accepted responsibility and went out of their way. Talk about the telephone and wait times! Minimum 5 minutes. Not a good experience for the most part
Janis G.Great Professionals!!!!!!!!!!!!
Corey C.Outstanding customer service!
Nathan L.The uhaul app for returns doesn't work. Pictures wouldn't upload to do a after hour return.
Anthony A.Very helpful and understanding people.. Will definitely use them again.
Vince P.A 1 PROFESSIONALS!!!!!!!!
Corey C.No one there. Some guy showed up to work on someone's car and said I should “online check inâ€. I did that and showed him my phone. He said “ok you're good†and never looked at the trailer. I know how to connect trailers, so I knew it was good. I went down the road about a mile and stopped for gas and noticed the left rear trailer tire was low. It had 15 PSI so I had to add 40 PSI. It was fine for the rest of the trip.
Timothy Y.Radio didn't work in truck. Lights and turn signals didn't work on car dolly and was told by employee that you don't need trailer lights in Georgia. I would suggest you stock rental equipment that is functional.
Doug G.One older woman was very polite that worked at the uhaul store starting location in Augusta.
Casey M.The location is an old run down building located off the beaten path.
BRETTMARC K.Best drop off location I have encountered. Very helpful, very professional.
CHARLES S.Vince is a great guy and a great businessman. Equipment was tip top and did the job. Thanks for the help.
Timothy L.I just wasn't happy with the equipment not available when I needed…Time constraint for me was horrible due to fact scheduled time was changed for the convenience by Uhaul not the customer(me) this request cause me more money plus a moving company “Helping Hands “ rude as all get out….plus to pay the money up front for services not render almost made me loose my cool …l have been dealing with you since 1990's. I see people don't give rats A** about the stress cause by them. BTW Mr. Paul at Alfred street is the best personnel. I have encountered.
Jacqueline J.Very friendly, easy quick process for pick up and drop off. Will definitely use again!
Harley K.Guy hooked up the trailer but totally disappeared as we loaded our SUV. This was a whole new experience to us, his continued guidance would have been welcome.
Margaret D.Great service & great experience.
John H.The overall facility is a working man's garage. But the U-Haul equipment was ready and had no problems. I have the utmost respect for Vince the owner.
Charles K.A very very amazing experience with the UHaul team.
Joshua B.Need better phone communication. I was hung up on 3 times. Also, no call back. Really wasted a lot of my time. Horrible customer service.
Yasmine E.The site was part of a commercial body shop. The employee who helped us was very friendly and helpful.
Creighton E.Perfect location Good service
Abdiaziz F.Not a thing! The service was great and quick!
Kenneth S.Needs a bigger parking lot
Melissa P.Awesome service - absolutely the best!
Joseph G.Very convenient for drop off upon return on Sunday. Had an email early the next morning to finalize the transaction.
Kathryn C.Excellent service, especially on a rainy day.
Vince P.Owner is very nice. Easy to get to place and easy to get out.
AGNES R.I appreciated the walk around but I didn't appreciate how NONE of my reservation, whether it was online or not, nothing in my order was correct. It was like I had to redo it at the location myself and it ended up costing me another 100 bucks because we didn't have a working ramp. I'm still waiting on my claim.
Kiana B.Quick and easy drop-off with courteous people.
MICHAEL A.Why can't we return a U-Haul much closer to our destination??? We had to drive 30+ miles to return it where u told us to while there were u haul places within a couple of miles of our destination
Lynn C.Owner was nice, location is a old auto repair shop, kinda suspect looking.
Clint B.My overall experience was good. Keep up good work and next customer will have same a good outcome as well.
Darlene J.Overall I had the worst experience with U-Haul today. First on my way to where my reservation was made I realized that my pick-up location changed to a Fort Stewart. How is it that a reservation changes to a military base with you knowing if I have access to on post? That right there messed up my entire schedule. I had to drop my family at the storage to go on post, get the truck (where the lady was trying to charge me when I literally paid 30 prior getting there) and head back. For my surprise when I get back to storage, my friends were also there to help move out (taking time from them) , I find out that the dolly truck wasn't on the back (and it was charged). I called and they told me I should get my money reimbursed when I return the truck. In the afternoon same thing, I'm getting ready to return the truck, text message saying location changed (further) . I get there the web page wasn't@ working, I called was on the phone for 30 mins, no one helped me. Finally, I downloaded the app and it worked. Is not the first time I rent moving trucks with you guys, but today it was one of those days that you say “never againâ€
AYRILIZ R.Vince was incredibly helpful and so nice. He made sure everything was in order and even gave us directions to the closest auto parts store when we mentioned we needed to stop.
Heaven P.Hard area to move in, not much space to maneuver. No one ever answers the phone and I never received a receipt for the drop off of the trailer. I asked for a receipt and was told it would be emailed and I have not received it.
Frank D.American Veterans was easily the most helpful, friendly, and professional uHaul location I have used. I highly recommend the business and will go out of my way to use them again.
Daniel P.I was over charged 3 different withdraws
Lenette R.This gentleman went out of his way to be helpful. A quick tutorial on things such as how to adjust the steering wheel would have been very useful.
Ellen M.Didn't catch the name of the older gent that helped me drop off the trailer but he was exceptionally helpful. I was just a little surprised that we were diverted to his lot because it was clearly a neighborhood dealer that does U-Haul on the side. Location was fine but not what I would have called "clean and inviting."
JAMES F.Have the correct item readily available.
Daisymae W.Was not professional I had to go get my key from the manager from the restaurant we did not give me half all for nothing and they give me my uhaul Late when I was supposed to have it at one
Charles J.This location does not carry items such as mattress covers. Be sure to buy them elsewhere if needed. This location's primary business is vintage car restoration. The engine on my rental sounded loud, but it had been checked out by the highly competent mechanic at the location and it ran fine.
Corey S.They were actually opened early which made it easier for us. They were all very courteous and kind.
John Z.Get A Better Location that doesn't charge more that regular Uhaul Location . This was a waste of money and I'm not happy how I was taken for my money . I also will never rent from that location ever again. And I will never refer anybody to rent from that location as well . I'm disappointed.
jeanna G.Have a spot ready for me to park the trailer without having to move trucks.
Jordan C.