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james T.
Customer Reviews for American Veterans Restorations
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The overall facility is a working man's garage. But the U-Haul equipment was ready and had no problems. I have the utmost respect for Vince the owner.
Charles K.A very very amazing experience with the UHaul team.
Joshua B.Need better phone communication. I was hung up on 3 times. Also, no call back. Really wasted a lot of my time. Horrible customer service.
Yasmine E.The site was part of a commercial body shop. The employee who helped us was very friendly and helpful.
Creighton E.Perfect location Good service
Abdiaziz F.Not a thing! The service was great and quick!
Kenneth S.Needs a bigger parking lot
Melissa P.Awesome service - absolutely the best!
Joseph G.Very convenient for drop off upon return on Sunday. Had an email early the next morning to finalize the transaction.
Kathryn C.Excellent service, especially on a rainy day.
Vince P.Owner is very nice. Easy to get to place and easy to get out.
AGNES R.I appreciated the walk around but I didn't appreciate how NONE of my reservation, whether it was online or not, nothing in my order was correct. It was like I had to redo it at the location myself and it ended up costing me another 100 bucks because we didn't have a working ramp. I'm still waiting on my claim.
Kiana B.Quick and easy drop-off with courteous people.
MICHAEL A.Why can't we return a U-Haul much closer to our destination??? We had to drive 30+ miles to return it where u told us to while there were u haul places within a couple of miles of our destination
Lynn C.Owner was nice, location is a old auto repair shop, kinda suspect looking.
Clint B.My overall experience was good. Keep up good work and next customer will have same a good outcome as well.
Darlene J.Overall I had the worst experience with U-Haul today. First on my way to where my reservation was made I realized that my pick-up location changed to a Fort Stewart. How is it that a reservation changes to a military base with you knowing if I have access to on post? That right there messed up my entire schedule. I had to drop my family at the storage to go on post, get the truck (where the lady was trying to charge me when I literally paid 30 prior getting there) and head back. For my surprise when I get back to storage, my friends were also there to help move out (taking time from them) , I find out that the dolly truck wasn't on the back (and it was charged). I called and they told me I should get my money reimbursed when I return the truck. In the afternoon same thing, I'm getting ready to return the truck, text message saying location changed (further) . I get there the web page wasn't@ working, I called was on the phone for 30 mins, no one helped me. Finally, I downloaded the app and it worked. Is not the first time I rent moving trucks with you guys, but today it was one of those days that you say “never againâ€
AYRILIZ R.Vince was incredibly helpful and so nice. He made sure everything was in order and even gave us directions to the closest auto parts store when we mentioned we needed to stop.
Heaven P.Hard area to move in, not much space to maneuver. No one ever answers the phone and I never received a receipt for the drop off of the trailer. I asked for a receipt and was told it would be emailed and I have not received it.
Frank D.American Veterans was easily the most helpful, friendly, and professional uHaul location I have used. I highly recommend the business and will go out of my way to use them again.
Daniel P.I was over charged 3 different withdraws
Lenette R.This gentleman went out of his way to be helpful. A quick tutorial on things such as how to adjust the steering wheel would have been very useful.
Ellen M.Didn't catch the name of the older gent that helped me drop off the trailer but he was exceptionally helpful. I was just a little surprised that we were diverted to his lot because it was clearly a neighborhood dealer that does U-Haul on the side. Location was fine but not what I would have called "clean and inviting."
JAMES F.Have the correct item readily available.
Daisymae W.Was not professional I had to go get my key from the manager from the restaurant we did not give me half all for nothing and they give me my uhaul Late when I was supposed to have it at one
Charles J.This location does not carry items such as mattress covers. Be sure to buy them elsewhere if needed. This location's primary business is vintage car restoration. The engine on my rental sounded loud, but it had been checked out by the highly competent mechanic at the location and it ran fine.
Corey S.They were actually opened early which made it easier for us. They were all very courteous and kind.
John Z.Get A Better Location that doesn't charge more that regular Uhaul Location . This was a waste of money and I'm not happy how I was taken for my money . I also will never rent from that location ever again. And I will never refer anybody to rent from that location as well . I'm disappointed.
jeanna G.Have a spot ready for me to park the trailer without having to move trucks.
Jordan C.windshield wipers were worn out. front suspension pulled hard right. ramp wouldnt extend more than 1 foot
gerald B.Best experience ever
Willie B.man was super nice and helpful!
Scott V.Nothing Its always nice to talk to local Gentlemen
PERRY J.They were fine at alfred Street. However I am not happy with uhaul at all. Nothing went smoothly from pick up to drop off. Uhaul really dropped the ball and I do not intend on using uhaul again.
Danyell B.This is the 2nd time getting a truck That wasn't good and when call you try to fix no one can seem to help. The first screw up they billed me for a truck that was someone else's and never did refund the money (switched truck orders, I think had wrong truck number on order) and 2nd time lost the truck. We returned it and got a call stating we didn't return it
Robert C.Rent smaller trucks that can go one way out of state. Like pick ups and vans.
gary C.Just keep doing what y'all doing.
Abraham P.N/C
Samantha T.Have onsite support.
Charles F.See my above comment.. Waiting for my phone to ring.....
Eck N.I continue to receive email notifications and have not used this location. Requesting that this user's email be updated and mine removed from his account. This is my last request...made several attempts in the past to rectify this issue.
George H.Not inviting environment.
JERRY J.Great service
Gonzalo M.Originally I was supposed to pickup a car carrier at THELMAS place in Hampton, SC. When I arrived no-one was there. I called the phone number listed on the web site and texted them but did not receive a reply. After wasting 30 minutes trying to find someone with knowledge of this place I gave up as I had an appointment in Savannah, Ga to buy a car. It was my intent to use the car carrier to tow the car back home. Once I purchased the car I found the nearest U-Haul place and rented a dolly to tow the car home. They only dolly they had required me to return it back to where I rented it. Therefore I had to make a second trip to Savannah which cost me an addition $25 in gas and 4 hours of my time. It seems to me that you would know if your franchise location is on Holiday as I guess that's why no one was at Thelma's Place.
Wayne R.