Customer Reviews for American Veterans Restorations
(U-Haul Neighborhood Dealer)

313 reviews

270A Alfred St   Garden City, GA 31408

(912) 234-6291

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(912) 234-6291

270A Alfred St
Garden City, GA 31408

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

my reservation was changed. the equipment I ordered was not in the vehicle.

Kenneth W 
Rating:
3.0

It's a shop

ROBERT P 
Rating:
5.0

Customer did not leave a comment.

Mark N 
Rating:
4.0

Customer did not leave a comment.

Meagan S 
Rating:
5.0

The equipment has too many damages and needs to be replaced taken out of service.

Waltien M 
Rating:
3.0

Location not an issue. Owner of location friendly and helpful. But Uhaul did not provide a dolly, despite my having reserved one weeks ago. This is the 2nd time Uhaul has reserved me a dolly and not provided one. I had the rental fee removed each time, but that still does not make up for the incredible inconvenience of having to find another large dolly locally. How am I supposed to move a washer/ dryer and a truckful of furniture without one? I had to drive an additional 30 miles (adding to my mileage rate) and pay $30 to rent one from Home Depot.

Brian B 
Rating:
5.0

Customer did not leave a comment.

Mary J 
Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
2.0

Nice guy but the lot looks like a junkyard and is located out in an industrial wasteland

JOSH B 
Rating:
5.0

This location has excellent service for consumers.

Misty B 
Rating:
3.0

There was an hour wait to leave with truck due to a system issue on U-Haul's end. I called customer service at U-Haul for assistance to dispatch truck and was greeted by typical rude customer service individual. I called scheduler at the 866-993-2119 phone number the day before scheduled P/U to confirm appointment. The P/u location was moved to nearly an hour out of my way at the last minute. The woman scheduling was extradentary rude and could not be bothered with my call and quickly transferred me to customer service. Customer service was very polite but not able to help with my issue of new location. I WILL NEVER RENT FROM UHAUL AGAIN. Rude customer service is unacceptable!!

Charles w 
Rating:
4.0

Customer did not leave a comment.

Larry G 
Rating:
5.0

Very convenient for where I was.

Randall S 
Rating:
5.0

Not rip people off and quote one rate then charge another rate. I won't ever use U-haul again. Crooks

Ted H 
Rating:
5.0

Strap was broken on auto transport. Employee at pickup location mentioned that he flagged it with U-Haul and it was supposed to have been replaced. He had a spare strap so I swapped it out myself.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

Orlando R 
Rating:
2.0

Uhaul is usually extremely streamlined and efficient. Vehicle had so many insurance claim stickers on it. These vehicles should be for local use only not long distance moves.

John M 
Rating:
5.0

Good customer service

charlene G 
Rating:
5.0

Customer did not leave a comment.

Savarda W 
Rating:
3.0

No place to drop. Just jam-packed.

JEFFREY H 
Rating:
4.0

Customer did not leave a comment.

Iara M 
Rating:
2.0

It took over TWO hours to pick up the truck because the system kept crashing. The owner made it seem as it was an easy system and would have no problem even though he was not going to be there on site. It was an ABSOLUTE NIGHTMARE.

Manuel J 
Rating:
5.0

Very nice people to do business with.

EDWIN K 
Rating:
3.0

Customer did not leave a comment.

Dionne M 
Rating:
4.0

Customer did not leave a comment.

Scott C 
Rating:
2.0

Vince was very helpful and friendly. The site however was unpaved and muddy. I would recommend Vince but I can't recommend the site.

francis d 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
4.0

The van was dirty inside. It had an alert on the dashboard that the tire pressure was low. And the side mirrors were shaking. We only drove it ten miles, so it was fine. But if I needed it for a long trip, I would have returned it.

Zulema F 
Rating:
5.0

Customer did not leave a comment.

Kent P 
Rating:
5.0

Customer did not leave a comment.

margary p 
Rating:
5.0

Gentleman who helped me out (he was restoring his 66 Caprice) was super friendly and helpful.

brian k 
Rating:
1.0

It’s a car shop with cars and car parts everywhere. There is no office just a big nasty open garage with a desk thrown in. When I reserved my uhaul it gives you options to use other equipment. They had NONE of it. The 26ft truck was parked to the side where I had to climb up and over a steep hill to even get to it. It barely had gas in it. When I returned it I possible left something in the cab of the truck however I couldn’t call them because the number listed does not go through. Honestly I should of gotten a smaller uhaul from a different place instead of wanting the biggest and going to the crappiest place.

Madison S 
Rating:
4.0

Customer did not leave a comment.

Benjamin W 
Rating:
5.0

Very helpful and cooperative.

Vince P 
Rating:
5.0

Customer did not leave a comment.

Tengmin Z 
Rating:
1.0

it was 4am alone in a sketchy part of town.

Denise R 
Rating:
4.0

Customer did not leave a comment.

Richard T 
Rating:
5.0

Customer did not leave a comment.

Felipe H 
Rating:
3.0

The location looks like a junk yard! The representative was good.

CHRISTOPHER S 
Rating:
5.0

Very pleasant visit with owner of establishment at drop off.

MASON M 
Rating:
1.0

Customer did not leave a comment.

Virgil C 
Rating:
1.0

Customer did not leave a comment.

Berger C 
Rating:
4.0

Customer did not leave a comment.

robert W 
Rating:
3.0

It was like going in to a scrapyard. Still the person helping us was friendly and helpfull.

nils l 
Rating:
3.0

Why was I charger $83 and some change for a pick up truck that I only used for 17 hours? Not to mention the $22 of gas I put in it. Over $100 for this service that I didn't even have a full day of using. I thought it was $19.95? It says it even on the side of the truck. Can I please get some of my money back?

Kathryn G 
Rating:
4.0

If the location didn't have U-Haul equipment in the area, I wouldn't have known it was a U-Haul drop off location.

Eric B 
Rating:
5.0

Customer did not leave a comment.

Leslie S 
Rating:
5.0

very helpful

David S 
Rating:
5.0

Very friendly & fast!

Jerome B 
Rating:
4.0

Customer did not leave a comment.

Benny M 
Rating:
5.0

The first place I reserved in Savannah Georgia off of Main Street was where I was supposed to pick up the U-Haul truck and trailer, but there was no one there. The time that was listed for my pick up time was during a period when no one was scheduled to be there. They were supposed to be there at 3 PM and still no one showed up. I contacted the U-Haul representative and they directed me to the second location. The individual there was very knowledgeable and professional and assisting me in every possible way to make sure I was set up for success.

John H 
Rating:
5.0

Customer did not leave a comment.

Ronique A 
Rating:
1.0

Waited and entire weekend to try and charge me extra for an uhaul!

SHAQUANA B 
Rating:
2.0

He should print out receipts so that the customer can see the charges. I was charged 299.50 not $239.9

Romon B 
Rating:
5.0

Customer did not leave a comment.

Marcos B 
Rating:
5.0

Customer did not leave a comment.

kenny d 
Rating:
4.0

Customer did not leave a comment.

Mary D 
Rating:
3.0

Customer did not leave a comment.

GARY T 
Rating:
4.0

Customer did not leave a comment.

Cole D 
Rating:
5.0

Nice man, very helpful in making sure my trailer was set up safely.

Kathy M 
Rating:
3.0

App and email sent conflicting instructions on the actual pick up location

Philippe A 
Rating:
5.0

The owner /manger is a really nice and professional guy. I have used this location several times and the service was always the same .. GREAT!

GEORGETTE D 
Rating:
5.0

Customer did not leave a comment.

Asher P 
Rating:
5.0

good job

Artis M 
Rating:
3.0

Customer did not leave a comment.

Jay K 
Rating:
2.0

As I mentioned in my comment upon returning the rental yesterday, the shell on the dolly was severed & spewing black soot all over the floor & required extra time & effort to clean up….looking for reimbursement

John B 
Rating:
5.0

Customer did not leave a comment.

Alexander M 
Rating:
4.0

No problem with the pick up location but practically the whole time it was uncertain if the equipment would be available and if so, which terminal. I didn't realize with previous experience with UHAUL that your customer service is the worst I have seen. Very few exceptions where anyone accepted responsibility and went out of their way. Talk about the telephone and wait times! Minimum 5 minutes. Not a good experience for the most part

Janis G 
Rating:
2.0

Customer did not leave a comment.

Jason L 
Rating:
5.0

Great Professionals!!!!!!!!!!!!

Corey C 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Customer did not leave a comment.

Keonte D 
Rating:
5.0

Customer did not leave a comment.

Juanita K 
Rating:
5.0

Outstanding customer service!

Nathan L 
Rating:
4.0

The uhaul app for returns doesn’t work. Pictures wouldn’t upload to do a after hour return.

Anthony A 
Rating:
5.0

Customer did not leave a comment.

Willie C 
Rating:
3.0

Customer did not leave a comment.

Phillip p 
Rating:
5.0

Very helpful and understanding people.. Will definitely use them again.

Vince P 
Rating:
5.0

A 1 PROFESSIONALS!!!!!!!!

Corey C 
Rating:
1.0

No one there. Some guy showed up to work on someone’s car and said I should “online check in”. I did that and showed him my phone. He said “ok you’re good” and never looked at the trailer. I know how to connect trailers, so I knew it was good. I went down the road about a mile and stopped for gas and noticed the left rear trailer tire was low. It had 15 PSI so I had to add 40 PSI. It was fine for the rest of the trip.

Timothy Y 
Rating:
5.0

Customer did not leave a comment.

Marie J 
Rating:
5.0

Customer did not leave a comment.

Veronica J 
Rating:
1.0

Radio didn't work in truck. Lights and turn signals didn't work on car dolly and was told by employee that you don't need trailer lights in Georgia. I would suggest you stock rental equipment that is functional.

Doug G 
Rating:
3.0

Customer did not leave a comment.

Noel M 
Rating:
2.0

One older woman was very polite that worked at the uhaul store starting location in Augusta.

Casey M 
Rating:
1.0

The location is an old run down building located off the beaten path.

BRETTMARC K 
Rating:
5.0

Customer did not leave a comment.

Tony M 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K 
Rating:
5.0

Customer did not leave a comment.

Malcolm T 
Rating:
5.0

Customer did not leave a comment.

Earlene T 
Rating:
5.0

Best drop off location I have encountered. Very helpful, very professional.

CHARLES S 
Rating:
5.0

Vince is a great guy and a great businessman. Equipment was tip top and did the job. Thanks for the help.

Timothy L 
Rating:
3.0

I just wasn’t happy with the equipment not available when I needed…Time constraint for me was horrible due to fact scheduled time was changed for the convenience by Uhaul not the customer(me) this request cause me more money plus a moving company “Helping Hands “ rude as all get out….plus to pay the money up front for services not render almost made me loose my cool …l have been dealing with you since 1990’s. I see people don’t give 🐀 rats A** about the stress cause by them. BTW Mr. Paul at Alfred street is the best personnel. I have encountered.

Jacqueline J 
Rating:
5.0

Very friendly, easy quick process for pick up and drop off. Will definitely use again!

Harley k 
Rating:
5.0

Customer did not leave a comment.

Daniel R 
Rating:
5.0

Customer did not leave a comment.

JERRY H 
Rating:
3.0

Guy hooked up the trailer but totally disappeared as we loaded our SUV. This was a whole new experience to us, his continued guidance would have been welcome.

Margaret D 
Rating:
5.0

Customer did not leave a comment.

daniel n 
Rating:
5.0

Great service & great experience.

John H 
Rating:
1.0

Customer did not leave a comment.

Jessica D 
No reviews have been submitted for this location.

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