Customer Reviews for American Store & Lock 3
(Distribuidor de U-Haul del vecindario)

827 comentarios

9833 Newell Hickory Grove Rd   Charlotte, NC 28213

(704) 599-9694

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(704) 599-9694

9833 Newell Hickory Grove Rd
Charlotte, NC 28213

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DITANYAN P. 
Clasificación:
1.0

Location was ok, not the intended pickup location that I had scheduled a month in advanced. First person I talked to extremely rude and very much it is what it is mentality. Tried to move past it even after the next person I talked to seemed to not give a damn but I had a tight schedule and had to get my move done. Picked up the truck and in stop and go traffic in 95 degree heat found out the AC didn't work. The steering was more of a suggestion and the truck was all over the road. I would have gone elsewhere and paid triple to avoid the customer service or the lack there of and gotten a better product. The only reason Uhaul got my business is because my family has used them for 20 years or so. It seems Uhaul is not the same company it once was. It's a miracle they are still in business.

Thomas Q. 
Clasificación:
3.0

Make sure the trucks don't have anything wrong with the fuel replacement due to i replaced the fuel to full and I still was charged for fuel. The gas tank kept clicking at the pump and would not take any more gas. I even called the company twice and they did not answer the phone and I have not been contacted back for an explanation. This is bad business. But I have learned my lesson never again

Tatanisha R. 
Clasificación:
5.0

Ninguno

Scott G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa W. 
Clasificación:
5.0

The personnel was friendly, amicable, and helpful.

Gustave F. 
Clasificación:
5.0

Everything was much better then I tought before. 5 stars in the equipment, service and customer attention. Thank you, thank you

sinar C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMILLE D. 
Clasificación:
5.0

My experience was awesome! I can't remember the lady's name that assisted me at the Newell/Hickory Grove location but she was extremely down to earth and helpful, such a sweetheart! Made my experience a breeze, especially since I hadn't rented a uHaul in like 500 yrs lol SO many things have changed, and she really made it quick and easy, will absolutely rent here again in the future if I need to!

Kimberly P. 
Clasificación:
5.0

Everything went great. Very informative and assisted with all questions and concerns.

Stanna M. 
Clasificación:
5.0

Simply the most professional and best service I have ever had period. Thanks for the super service and the help provided.

Dale H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen N. 
Clasificación:
5.0

Alicia is always super helpful.

Nakisha R. 
Clasificación:
3.0

While difficult I understand it would be nice to pick up equipment at specified location in original reservation.

Charles R. 
Clasificación:
5.0

The agent was very knowledgeable and professional.i would definitely use this site again for my rental needs.thank you U-Haul for the experience.

Vernon C. 
Clasificación:
5.0

Great customer service, very helpful with the service I received. I will tell others about my visit. Thank you for all your help

Gina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSETTE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Connie P. 
Clasificación:
5.0

N/C

KATONJUA J. 
Clasificación:
1.0

Let customers know what the charges are. I had the truck for two days, dropped it off a whole day early and was charged for dropping it off after hours. I was also charged for the truck being empty which it wasn't and I picked up the truck with less than a quarter and they charged me another 30 for it being less than a 1/4. Horrible customer service at the Charlotte location where I dropped it off was constantly spoken over when asked to be explained the charges. Never got an email of the drop off and the email they sent it to isn't a email of mine or one that I gave them.

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dahlia G. 
Clasificación:
5.0

The UHaul worker helped me swap out my rusted stuck hitch and hooked up the trailer. Very helpful and pleasant. I had made arrangements for the uhaul online the night before and had no difficulties when I arrived, Great experience.

Joan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri H. 
Clasificación:
5.0

Great quick service. I was helped although I was 20 minutes early. The lady at the desk made it easy.

VANESSA P. 
Clasificación:
5.0

The lady working in the office was great i will definitely visit that location again.

JESSICA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAIRENCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXIS C. 
Clasificación:
1.0

The truck I have the contract for did not start up. I never received any information on the actual truck that was given to me but my card is being charged 131 dollars for a 50 dollar rental. I said to the lady this truck dont have the same gas or mileage she said it's ok and waived her hand to go ahead. I knew it would be a problem at that point.

Tamisha C. 
Clasificación:
3.0

Since it was holiday the entire driveway was full with return vehicles. Should plan out for these situations in a better way

Dintu J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARDAY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNCALVIN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shatara W. 
Clasificación:
5.0

Get the trucks professionally cleaned because it was clammy sticky and dusty

LaMetrice D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
5.0

She was great , personable and knowledgeable

MONCHERI C. 
Clasificación:
5.0

Alycia has it all handled,she is amazing and knowledgeable

ETTUAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAO Y. 
Clasificación:
4.0

Availability of more pick up trucks. Also the driver seats in the uhaul cargo truck are the most uncomfortable seats in the world. This location has always had what I need it.

Mark Anthony J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY J. 
Clasificación:
5.0

Continue the Excellent Service you provide. Thank You for your services!

RACHEL K. 
Clasificación:
4.0

The electric fence right next to the truck parking location is slightly terrifying but otherwise, it is a great location

BRIAN H. 
Clasificación:
5.0

Have more gas in it when we pick it up

KLANEECE T. 
Clasificación:
1.0

Unit was dirty with chip crumbs in cab. Told staff before leaving. Charged extra day even though it was returned ontime. Staff opened rental when returned and told me the beginning mileage but did not close out for an hour. Mileage total was 3mi. I left my house at 3:35pm. Takes more than 5min to get to rental location. Currently in dispute.

HALLEMAH U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tierra F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC B. 
Clasificación:
5.0

I just keep coming back...

TASHA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLA G. 
Clasificación:
5.0

The lady at the front desk who helped me with rental was very courteous and helpful

JUSTIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNADETTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Detrice D. 
Clasificación:
1.0

Horrible customer service and I paid for a service that I didn't even get. I'm in the process of filing a corporate complaint.

TARA S. 
Clasificación:
1.0

You all tax tax

MICHAEL H. 
Clasificación:
1.0

Please note that this location is closed on Sundays. I dropped off a truck and auto transport. I tried to call the phone number on the door and there was no answer. When I called on Monday I was told off by the woman working there that I left the trailer “outside the gate”, however, the gate needs an access code on there was no one on site to help with drop offs. There was another truck there already and one more was being dropped off while I was there. UHaul is who picked the drop off location and they said nothing about not leaving the auto transport. The woman at this location was less than pleasant in her customer service! Not sure I will use uHaul again! Penske will be my next company I will try.

Brandy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNESHA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON H. 
Clasificación:
4.0

A major issue was not having the code to enter or exit the establishment. We had to wait for someone to come and leave in order to enter and exit the premises. We were never given a gate code. That was very stressful!

Demetrius R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

Very friendly & fast, convenient drop off

Sabria J. 
Clasificación:
5.0

Great and friendly customer service.

BRANDON F. 
Clasificación:
4.0

Staff person was knowledgeable and helpful. Very pleasant

Sandra G. 
Clasificación:
2.0

El cliente no dejó un comentario.

ANESHIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLUREMI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

Everything was great at this location. Trucks work just fine clean office very professional. Definitely recommend!

DONALD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY T. 
Clasificación:
3.0

El cliente no dejó un comentario.

NATHAN J. 
Clasificación:
1.0

It took almost an hour to pick up my truck. When I informed the clerk that I had movers arriving, she was very short tempered and let me know I could go somewhere else to get a truck. There were 4-5 other customers waiting. Once I drove the truck, I noticed that it shook the entire time. It would've been great to have started with a full tank of gas also. Due to having no other option, I drove it to and from my destination. No issues other than I could not drive above 60 or the shakes got worse. I paid over &74 in gas and the truck wouldn't take more. Yet, the gas's hand didn't budge past a little more than half. Either it's broken or there is air in the fuel line. I also indicated in my return check in this truck should not be rented without being checked for mechanical issues. The lawn care guy, Brian, let me in the gate because I had nowhere to park and had been threatened with a $250 fee for blocking the gate or road. Otherwise, I wouldn't have been able to return the truck. Horrible customer service and an outdated gas hog of a truck that needs to be retired or serviced. Just another reason for me to avoid U-Haul in the future.

Sylvia Y. 
Clasificación:
5.0

..

GNANARAJ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed L. 
Clasificación:
4.0

El cliente no dejó un comentario.

EVAN S. 
Clasificación:
1.0

Customer service was horrible. The lady who called us to conduct business and was nasty and rude. I called to return a missed call and she was very sarcastic and rude

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariel H. 
Clasificación:
5.0

All was well. Alisha took care of us!

JERALD R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alanna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER R. 
Clasificación:
5.0

N/C

Japera H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RACHEL W. 
Clasificación:
2.0

El cliente no dejó un comentario.

LAKEITH W. 
Clasificación:
5.0

The two women there are very great people!

DARNELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER F. 
Clasificación:
3.0

El cliente no dejó un comentario.

TAMEISHA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANWAR M. 
Clasificación:
5.0

No improvement required!

CHARLES B. 
Clasificación:
5.0

Everyone was very Professional, Good clean truck, Thank You Alisha, and Team.

HAROLD R. 
Clasificación:
5.0

Good service yesterday With the rent.

TORREY W. 
Clasificación:
5.0

Staff went above and beyond the expectations I had set in my head. I will be doing business with them again here very soon. The manager at the location should be kept close. Customer service like hers rarely exists anymore

NICHOLAS W. 
Clasificación:
5.0

Great experience!

JOSE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

SARA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKO W. 
Clasificación:
2.0

While I was driving to my location the suspension was so bad that the car was shaking uncontrollably and I was very afraid.

CHRISTOPHER B. 
Clasificación:
5.0

Both of the young ladies did a better job explaining everything to me then when I made the reservation

LATAVIA T. 
Clasificación:
4.0

Far from my house. But the girl working the desk was great.

BEAU A. 
Clasificación:
5.0

Thanks for contributing to a very smooth moving experience.

Thomas F. 
Clasificación:
2.0

El cliente no dejó un comentario.

SHALUM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wanda B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARTHOLOMEW I. 
No se han enviado comentarios para esta ubicación.

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