Comentarios de los clientes para American Store & Lock 3

nothing, everything is fantastic!

Supply this location with a tool to permit safe lifting of the 8 x 12 trailer tongue. One employee already hurt her back requiring medical attention due to lack of a tool and having to heft that trailer tongue herself. Such a tool exists.

Great service, was last minute pickup. Able to get last bit of household stuff moved!

Returning the vehicle was not easy. The website could not read my location. I called in because of this and still was charged $20. It shouldn't be a charge to return your equipment.

Manager was very pleasant and helpful. She explained everything well and charges were exactly as she quoted.

Stay very professional.

Great customer service, Great overall experience

Nothing

The guy hooking up the trailer complained about doing it to me. Also, the extra $20 charge for after hours check in was not discussed. Even though when I booked the reservation I told them it would be returned 5pm Sunday . No one was there to check it in, I don't understand what that cost was for.

Alecia was very helpful with directions on hook up of trailer

Alecia & Kayla are very customer oriented & helpful

I'm totally upset after I got gm the receipt this morning. Last night I returned the vehicle on time, and I was not able to checkout/verify using the link that you sent because I was not able to attach the pic as a part of verification. I tried so many times and since the link didn't worked I dropped the keys in the door as mentioned and returned home. This morning I went to the same location to talk about this at 10:30 but the lady wasn't there and the office was closed. And in few mins I got the receipt with additional 20 bucks.. this is totally Unfair and I don't want to go with uhaul any more. The link didn't worked last night is absolutely not my problem

A very easy and pleasant rental experience!

Nothing that I can see.

My U Haul experience was excellent in all ways. The young lady at the desk was very professional and helpful in making sure that I had everything I needed.

Very fast and easy to drop off.

The truck I rented had the transmission very rough shifting gears. I rented the truck on my credit card and got receipt saying that I was credited $26.41 from the$100.00 deposit. I see on my bank statement where uhaul took the 100 out of my account but it has been 6 days now and there is no credit or pending credit to my account. I contacted the place where I rented the uhaul and they said they would have the regional rep call me and all they did is send me another copy of the final receipt.

Friendly staff, truck ready, easy access.

Excellent customer service; very friendly and helpful staff; great location and excellent truck. Will rent there again when needed!!!

Employees were kind and very courteous.

Very nice facility and the person at the location was great. She was very helpful and I will rent from them again if the need arises.

The truck was much older than I expected and really loud. Did not drive smoothly. Yes, you could tell you were in a truck. The staff was really nice and friendly.

Terrible

Everything was great from the professionalism and kindness of the staff to the cleanliness of the truck.

I Will probably never use uhaul again. The guy working American store and lock was nice but uhaul canceled my reservation and hit me with a bunch of extra charges.

Friendly staffs and clean equipments. It's been a pleasant experience for a first timer driving a rental moving truck.

actually from my end nothing is required and one thing i want to mention you that in the office their is a lady and her son they both are very helpful and very informative and they were very very good by the nature. I really appreciate them.

Open before 10am would be nice. The staff is already there at 9am Therefore, I can't see why they can't open at 9am.

Very courteous and professional employees.

Top tier staff! Joshua was not only very welcomed but went above and beyond with his assistance!

I'm not sure if it was the location's fault or Uhal's fault. But my experience was very stressful because the drivers side door jammed with the keys still inside, the passenger side locked, truck running. The handle was not connected to the lock or something but it delayed us hours. As the Uhal roadside assistance took over and hour to get there we decided to call triple A and they got there in 15 minutes. I had to pay my movers for 2 extra hours. Then I had to wait until later that night to go get couches on the uhal because I couldn't do it by myself. All of this with intentions to turn in the Uhal at 6pm before it was due. Instead I had to wait until the next morning to turn it in. That being said, all the location had to say was that I shouldn't have called triple A, and it's their fault the door is broken. What? Then when I explain the trip was prolong by THEIR Uhal, all they offered was to give me “the extra day for free”, yet I had already paid for! It would would be nice to have a Uhal representative get in contact with me, because I am least than satisfied.

My service was better than expected, the young lady who helped me made sure I have a great experience. She was most helpful and friendly while assisting me. I would highly recommend Uhaul to my friends. Thank you for a very pleasant experience

None at this point.

The attendant would not answer the phone after several phone calls as I was watching her sitting in the office. I did not receive a code to unlock the gate through the mobile option and the attendant also watched me press the gate button and did not answer. It was completely pointless for me to do anything online when I still had to wait for the attendant and give the same information. It was not a very fast or efficient experience.

Continue the great work! Thanks again

Have a late drop off for trailers.

Front desk was very helpful, thanks again!

Nothing at all. Customer service was awesome!

I have uses facility before and I keep coming back . ??

Great experience. I would highly recommend this place.

N/A

They are liars they tried to tell me that I didn't put the gas back where it was when I did exactly that

Stellar service during tough conditions. Ensured personally that truck touch surfaces were all disinfected. Warm, caring demeanor always.

It was a pleasure using your service. Thank you

Great customer service from the staff!!!!! I will recommend to friends.

The representatives at the drop off location were nice to point out some safety issues with the vehicle trailer that I was not aware of.

Alisha helped with my rental she was cordial and very knowledgeable it was pleasure working with her facility was very clean

Ms.Alishia is the best. Very pleased with her service. She was very polite. I have already recommended her to family members they are looking to move. A++++++ to her.

Great staff

Excellent customer service from the staff.

Good customer service received