Customer Reviews for American Self Storage of Illinois
(Distribuidor de U-Haul del vecindario)

129 comentarios

5509 S Oakley Ave   Chicago, IL 60636

(773) 981-9284

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sab.: 9:30 a. m. - 4:30 p. m.
  • Dom.: 11 a. m. - 2:30 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 981-9284

5509 S Oakley Ave
Chicago, IL 60636

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sab.: 9:30 a. m. - 4:30 p. m.
  • Dom.: 11 a. m. - 2:30 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Susan at American Self Storage located at 5509 S. Oakley Avenue in Chicago provided OUTSTANDING customer service! She kept me updated on truck availability, and was very considerate of my needs. I will use this site when I need to rent a truck from U-Haul again! Susan is the BEST!

JACQUELYNN K. 
Clasificación:
5.0

The staff here is always friendly and very accommodating whenever I rent equipment at this location.

Bryant N. 
Clasificación:
5.0

This place is very clean. All the staff was nice and helpful. I felt that my thing's were safe with them.

EILEEN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samone L. 
Clasificación:
5.0

Good service and friendly staff. This is the second time I've used this location and have not received a negative experience.

Bryant N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Creassi H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Hector G. 
Clasificación:
2.0

the site had no night drop so i left the truck and was then going to have my daughter drop off keys next day as i was on early am flight. guess they made a key for truck. i hope they don't charge me since i dropped it a day early and my daughter hadnt gotten there yet. tough neighborhood with no night drop and nothing on web site that informed me of that.---dumb--jb

JOHN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur H. 
Clasificación:
1.0

Not scam them

Ladonna B. 
Clasificación:
4.0

My experience with this location went well. The staff was polite and professional.

BRYANT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEONTAE W. 
Clasificación:
5.0

I have been to several rental places in Chicago! This rental facility is the best by far!! Susan and Jaime very professional and courteous!! This means a lot to me. I personally believe quality service is key to a great business! You have a satisfied customer!!! You all are the best!!!

Dale E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlton B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nancy U. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSCOE B. 
Clasificación:
1.0

I requested an appliance dolly and was not informed that there would not be one on the truck. Also I requested 12 furniture pads and only 2 were on the truck. I was charged for an appliance dolly and 12 furniture pads even though I stated this in my return on the app. Please listen to what your customers request and give proper notice or notice for that matter that said request can't be accommodated.

Benito S. 
Clasificación:
5.0

El cliente no dejó un comentario.

alan G. 
Clasificación:
3.0

I prepaid for a dolly and it was not included when i picked up the rental. I told the rep is the online chat but they never bothered responding

Angel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cornelia G. 
Clasificación:
1.0

Rent a truck that actually works correctly

Cordel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaime G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaime G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaime G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

The vehicle was clean and easy to drive. Would recommend to Family and Friends.

JAMES Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis K. 
Clasificación:
2.0

Don't make appointments available for time of opening if truck isn't ready. Me waiting for my truck took time from my rental and delayed my move. Also I was instructed that the truck door would get stuck and to kick it to get it open

Natalie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

Very nice staff and very helpful

Lawanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

GREAT

Alan G. 
Clasificación:
5.0

Your website switched me to this location. When I called up customer service, after they bothered to get to me, they couldn't get me another truck anywhere, and wouldn't compensate me for the lost time or the two cab rides. I'm never spending another dime on your services, movers may charge an arm and a leg but they don't jerk me around and then leave other people holding the bag to apologize for how much corporate sucks.

Ian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jveun B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

Im wondering why I never got any discount coupons for the multiple rentals in the past few weeks of rentals of your trucks. I rented 5 trucks from your company in the last few weeks for myself and family and friends...

Gerald C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benita M. 
Clasificación:
5.0

Necesitan limpiar dentro la cabina un poco . Residues of food .

Gabriel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

sheena F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakia G. 
Clasificación:
1.0

Keeping in mind that moving is never easy, I can say that this was truthfully one of the worst experiences of my life. It is disappointing to think of all of the people that rely on the Uhaul services, and know that there are absolutely 0 safeguards in place for when things go wrong. I am not sure that Uhaul understands/appreciates the impact of not having the truck on hand that your customers book months in advance. It is even more frustrating knowing that I had to bring it to your attention as opposed to being notified of the truck not being available. There aren't many other affordable options to rent trucks, but I can honestly say that I would be willing to pay a significant premium to not have to use your services in the future.

jeffrey L. 
Clasificación:
5.0

Having a Dolley on the truck

Cynthia S. 
Clasificación:
5.0

Truck stopped on us,keep vehicle service regularly.

EVELYN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

miles T. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEMACUS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

latisha M. 
Clasificación:
2.0

have the truck ready at the location that I made the reservation so that I don't have to pay an additional $24.00 in mileage charges to the new location as well as an additional hour and a half labor charges to the 3 men that I hired to work out of the original location....and didn't get the measly $50 credit on my visa yet......aggravating

MAri R. 
Clasificación:
3.0

El cliente no dejó un comentario.

REYNA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwenette M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeshia H. 
Clasificación:
5.0

I've used several UHaul locations & this was among the smoothest transactions- from reservation to check-out to after hours drop-off to final billing- I have ever experienced.

BILL M. 
Clasificación:
5.0

The employees, Susan and Jamie are excellent. They always greet you with a pleasant smile and the service is nothing short of excellent.

WILBURN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

herbert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal H. 
Clasificación:
5.0

Continue doing what you have been doing for a long time, offering the best service possible. #fantastic job!

WILBURN G. 
Clasificación:
5.0

Have an on call manager available.

Sisto B. 
Clasificación:
5.0

The customer service was excellent so I can't say what to change but thanks for your support when it was needed.

Robell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ella T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Judith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby F. 
Clasificación:
5.0

Was an wonderful experience

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

willburn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chivan G. 
Clasificación:
5.0

Susan and the staff are the best, American self storage is my choice for all my Uhaul rentals.

willburn G. 
Clasificación:
3.0

This is my third time renting a uhaul from this location. The customer service is great!

Chivan G. 
Clasificación:
5.0

The personnel at this facility was friendly and helpful. I was able to get my truck and storage unit at the same facility. No waiting, no running around. Everything was right there. Clean and well lit. I was scheduled to pick up truck and move into one of their storage4 units on 6.10.16, which I might add was a pretty warm day. While unloading my truck, I was offered ICED COLD water. Who does that these days??? KUDOS to the manager. I don't normally do reviews, but I was pleased with this facility and once I looked at the storage unit I planned to purchase, which was a little to small for my needs, I was upgraded to a larger unit for a few dollars more only because there was a beam in the middle of the unit. Not a problem, why not take it and use the beam to your advantage, which I did. so, in closing I will say I was VERY pleased and have no problem recommending them to friends and family. JW

Jackie W. 
Clasificación:
3.0

I am very upset about my experience there, I have used this prepaid card at uhaul before my total was 84.12 and my card was charged 97.74, when returning the equipment I was charged 93.74 plus my additional mileage which the extra for mileage was correct, I only keep 105.00 on this card for small useage like this, my card was charged twice the wrong amount which the third time made my card decline and no I was just charged a 39.00 late fee this is unacceptable and I need this matter corrected immediately. But I must say the staff was friendly but the aggravating situtation takes from it and then I get a letter with my name on it saying I agree to the late fee no I dont. Tracey love 7733021770

TRACEY L. 
Clasificación:
3.0

I have noticed that on my bank statement that I was charged the estimated amount and not the actual amount. From this fact, I can not whether this has been a completely satisfactory.

DARNELL A. 
Clasificación:
5.0

just keep being your friendly selves - and thanks for the extra effort to unstick the frozen door :)

DENNIS K. 
Clasificación:
5.0

The Gentlemen at the front desk were very helpful. I made a few mistakes and didn't know what I was doing and they kindly helped me.

ROSEMARIE R. 
Clasificación:
4.0

This site needs to be sure that it has basics such as packing blankets and tie downs available. There were none on hand when I picked up the truck. I had to purchase additional rope to tie off, and used many personal blankets and towels for padding and protection. Other than this, I was very satisfied with the rental.

cherry T. 
Clasificación:
3.0

I was in and out, smooth transition

CARL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH O. 
Clasificación:
5.0

Everything was great!!

Yndia H. 
Clasificación:
4.0

For my short move it seemed a little pricey!!!!!!!!!!!!!!!!!!!!!!

Don H. 
Clasificación:
2.0

There was roaches crawling in the truck. It was empty before I put anything in I had to kill roaches. Really.one customer service rep was nasty attitude wise.

CINDY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE M. 
Clasificación:
3.0

Ninguno

Sean J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel L. 
Clasificación:
5.0

Have more trucks

BANDY F. 
Clasificación:
3.0

The time and hours of service need to be better, I didn't like leaving atruck in outside the area I was in, but aslong as nothing happened to the truck, then it was ok, butmaybe stay open 1 hour more. Also I want to thank U-Haul for their service in helping me to rent a an truck, so that I could move, because I don't know what TN would have happened, if I couldn't get a truck to on movethat day, THANK YOU VERY MUCH.

CARR D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
3.0

El cliente no dejó un comentario.

natalie J. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHLYNN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKESHA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAUREEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAQUEL S. 
Clasificación:
3.0

The U Haul rep was very polite, professional, friendly and helpful. He assisted me with all of my needs. I give him 5/5 stars. As far as your equipment. The truck was not clean and had an odor. There was broken glass on the door (the molded section that you use to shut it.) on the floor and in the back of the truck.The ashtray was full and there was tops from alcholic beverages in the cab as well. Coming in from off the street alone the dock was unfriendly and dark. Was not comfortable going into the building.

ANDREA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAUREEN P. 
Clasificación:
4.0

I had requested a previous location was closed and I wish someone had let me know the day before. That was my only problem.

SONYA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY E. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHIVAN G. 
Clasificación:
5.0

Thank You. So Much. Great Customer Service. Thanks.

NANCY A. 
No se han enviado comentarios para esta ubicación.

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