Comentarios del cliente para American Self Storage #3

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de American Self Storage #3

Grado total:

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John B. en

Grado:

El cliente no dejó un comentario.

Patrick T. en

Grado:

El cliente no dejó un comentario.

Gary W. en

Grado:

El cliente no dejó un comentario.

Isaac M. en

Grado:

El cliente no dejó un comentario.

Andrea H. en

Grado:

I would prefer to be “walked to the truck” and told how to use it instead of relying on friends to show me how to open and close the back or where to find things. The guy that helped us was very cordial but I just felt like I needed more of a walk through on how to use it.

BRIAN E. en

Grado:

Lynn is awesome.

Marshal T. en

Grado:

N/A; perfect experience.

Markey R. en

Grado:

Great

LAM W. en

Grado:

THE MAN IN THE OFFICE WAS RIGHT ON TOP OF EVERYTHING. HE WAS ENTHUSIASTIC, POLITE AND GOOD HUMORED. THE TRUCK WAS CLEAN AND READY-TO-GO. THE PAPERWORK WAS A BREEZE AND WE WERE IN AND OUT IN NO TIME. IF NEED BE, I WILL GLADLY USE THIS LOCATION FOR MY NEXT RENTAL. I WOULD HAVE GIVEN AN EXCELLENT RATING HAD THERE BEEN MORE TRUCKS TO CHOOSE AMONG. OTHER THAN THAT...

CLARA S. en

Grado:

Very professional

Patrick W. en

Grado:

El cliente no dejó un comentario.

Sheryl B. en

Grado:

El cliente no dejó un comentario.

Kristina W. en

Grado:

Absolutely the worst experience I have ever had renting a truck. Ordered online for a simple quick pickup and ended up in this small uhaul office for almost an hour. We reserved a furniture dolly that ended up not being in the truck, called back, and the manager would not give us one because they were closing, so we had to rent one from home depot. The truck computer said it had 3/4 tank of gas, but when we got in the truck it was empty. Charged us an additional $25.00 because of a small amount of dirt on the truck. The truck had been smoked in and cigarettes in the ashtray, it stank so bad...never again uhaul, I will gladly pay more money for one of your competitors to not ever deal with your company again!

Ashley M. en

Grado:

Schedule your drop off online and make sure you take a picture of the truck when you drop it off. I returned my U-Haul the same day I rented it. I called U-Haul and they texted me a drop off location. Then my card was charged an additional $60 because the location they sent me to was close. I called the owner of the location and she was rude from the beginning. Now I've been attempting to call U-Haul customer service and I've been on hold for 30 minutes. Terrible experience and I am completely unsatisfied. I would tell the next customer to take a picture of their truck when they drop it off.

JAMES A. en

Grado:

El cliente no dejó un comentario.

Keema K. en

Grado:

El cliente no dejó un comentario.

Kimberly F. en

Grado:

The man that helped me was very nice but didn’t go over the trailer with me. The tie downs didn’t fit over my tires so I had to buy tie downs. None of that was went over with me so whenever I was ready to pull out I couldn’t.

Theodore T. en

Grado:

Cigarette ash and dirt in the cab. Cab smelled like weed. I ordered blankets with my rental, but nothing was in the back of the truck and nobody was in the store. I was charged 10 dollars for blankets that i never got. When i called for a refund the woman i spoke to said there was nothing she could do... so you basically stole 10 dollars from me. Thanks.

alyante S. en

Grado:

El cliente no dejó un comentario.

Todd S. en

Grado:

Lynn & Chris were outstanding going well above & beyond the normal scope of service accommodating extensions when the scope of my project changed. Lynn even met me five hours after closing time on Saturday to allow return of the vehicle. I will definitely recommended this location to anyone needing rental trucks in Oklahoma City!

Katie S. en

Grado:

Office did not know how many gallons the truck held, which meant I couldn’t accurately gauge how much gas I needed and ended up wasting 40$. They also did not inform us that there was a mileage limit, and getting to the house and then slightly lost at the storage facility almost made us pay even more for something we weren’t aware was even happening. Definitely need to know what the truck and rental entails for future customers, was disappointed in the lack or withholding of knowledge.

AUSTAN L. en

Grado:

I move around a lot for work so I have utilized several storage facilities and uhaul experiences. Lynn is by far the best I've worked with. Thank you, Lynn for all your help!

MARK M. en

Grado:

Great staff!!

rebecca P. en

Grado:

Lynn is very helpful and great to work with! Would definitely recommend!

LAWRENCE L. en

Grado:

El cliente no dejó un comentario.

Tianna C. en

Grado:

The office was small and uncomfortable, esp. when other customers came in and were waiting. The nice manager is older/slow making it a long time to get into a unit. We were also given the wrong unit.

Tianna C. en

Grado:

Office was very small and close, there was only one seat, so when another customer came in, we were all bunched together and operator/manager was an older man that was slow, so we were bunched together longer than we would have liked. Storage unit door was small for the size unit we purchased online. Each unit, regardless of size had the same small doorframe

ANTHONY D. en

Grado:

El cliente no dejó un comentario.

ROBERT H. en

Grado:

Too expensive. Next time I will check with one of your competitors to see if I can get a better deal.

HARRY R. en

Grado:

El cliente no dejó un comentario.

Elfreda J. en

Grado:

El cliente no dejó un comentario.

Corey W. en

Grado:

Everything was fine with this location. The problem was with the final price of the rental. I rented the truck for 4 hours locally and was told I put 50 miles on it. I was charged $.89 per mile that wasn’t made clear in the beginning. If I would have known it was that expensive I wouldn’t have rented the 10ft truck. I feel the price was falsified just to make a buck. I WAS a faithful customer. I will be taking MY business elsewhere. So I can’t refer my people to this price gouging company.

pat B. en

Grado:

El cliente no dejó un comentario.

megan I. en

Grado:

UPDATE THE WEBSITE. Nothing loaded and the whole user experience on the website was horrible. It was slow and froze 5 times. Also, maybe recommend figuring out everything before going to a U-Haul stop.

Rebecca R. en

Grado:

El cliente no dejó un comentario.

JAMES C. en

Grado:

The facility is very clean and Lynn, the manager, is super friendly and helpful.