Customer Reviews for American Self Storage #16
(U-Haul Neighborhood Dealer)

56 reviews

4131 N Harrison St   Shawnee, OK 74804
(Located 1 mile S of I-40 on the East side or RD next door to TFCU)

(405) 395-2870

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(405) 395-2870

4131 N Harrison St
Shawnee, OK 74804
(Located 1 mile S of I-40 on the East side or RD next door to TFCU)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am–1 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The location is a self storage facility that is located behind locked and key coded electronic gate that I was not provided with to be able to open the gate and pull the U-Haul in and out of the way. There was absolutely zero staff there to facilitate checking the U-Haul back in. I had to do the check in through my account on my phone and it was time consuming and took nearly half a hour to complete. I definitely believe that if the locations have set hours for lunch that the return time should be adjusted accordingly so that there will be staff there that will be able to assist you with returning the U-Haul.

Brandi White 
Rating:
5.0

Drop off was friendly and welcoming. Driving the truck was a disappointment as no Cruze control for 1000 miles (other businesses such as Penske do). This was my first U-Haul experience. I’m 63. I will look elsewhere for future rentals. It’s my understanding my experience is not unusual and I should be happy I had friendly customer service - that’s rare in U haul too I guess.

Joel Regnier 
Rating:
4.0

Customer did not leave a comment.

Susan Mccampbell 
Rating:
5.0

Couldn't figure out if this location was in fact a 24hr drop off location or not. It's a gated storage and would be helpful if there was more info on how to drop off after hours

Karl Koepplin 
Rating:
5.0

Great help! Felt bad I paid that much!

RICHARD VARELA 
Rating:
5.0

Customer did not leave a comment.

Mark Winders 
Rating:
3.0

Customer did not leave a comment.

Kenny Potter 
Rating:
5.0

The attendant was super helpful the days before the move and the day of. He help us with all the information we needed and helped with the return of the uhaul.

david olsen 
Rating:
5.0

Customer did not leave a comment.

David Cook 
Rating:
5.0

Customer did not leave a comment.

John Lutz 
Rating:
5.0

I was extremely satisfied with the service I received. Carl was awesome in helping me with my needs!! Thank you!

kristina wheelwright 
Rating:
1.0

I had spoke to the man for for days I only needed the truck for two hours went to pick it up and there were no keys. The man would not answer the phone and he told me I would only be charged the flat fee of 19 I'm being charged 70 for all the trouble I had to go through when I got there. Still have not got sold of him on the situation. I will not use insult after this experience

Jennifer Platt 
Rating:
5.0

Customer did not leave a comment.

Linda Carter 
Rating:
5.0

Nothing....the manager at American Storage was very fast,efficient and friendly. He was all about satisfaction and was easy to talk to.

Sharon Powell 
Rating:
4.0

Customer did not leave a comment.

Dawn Olson 
Rating:
3.0

Customer did not leave a comment.

Katherine Wingfield 
Rating:
5.0

Customer did not leave a comment.

Terry Ranes 
Rating:
5.0

Customer did not leave a comment.

Tara Wilson 
Rating:
4.0

Price was kinda high for a half day rental, the location was fairly compact for hooking trailers and moving larger vehicles. The attendant was great to deal with, very friendly and attentive.

Jayson Webb 
Rating:
5.0

Customer did not leave a comment.

Justene Davis 
Rating:
5.0

I would recommend this location to a friend. The only problem I encountered was the devices to strap down the car to the carrier were a bit rusted. Nothing a little wd 40 couldn't correct.

Tony Henderson 
Rating:
5.0

the girl who worked her was awesome.. very compassionate and could not of been more helpful.. i am a stage 4 cancer patient and going thru a rough time but she went above and beyond for me... She is my Saint Angel of Uhaul

GARY COOK 
Rating:
5.0

Customer did not leave a comment.

tony henderson 
Rating:
5.0

Professional, fast,friendly,all our needs were meant.I Will recommend.

christina sledge 
Rating:
2.0

Customer did not leave a comment.

DARLENE KESLER 
Rating:
5.0

Customer did not leave a comment.

shelly walling 
Rating:
5.0

Christy was very professional and cheerful a real pleasure to deal with-no complaints-a very positive experience!

ted mcilwain 
Rating:
5.0

The lady on Harrison location I think her name is Christy she was wonderful!

jamie chapline 
Rating:
5.0

The lady was very nice and experienced I would recommend anybody

Doug Armstrong 
Rating:
1.0

Was over charged and took two hours to get equipment

LEE CHILDRESS 
Rating:
5.0

The process was quick and easy. Thanks, U-Haul!

greg wilson 
Rating:
3.0

Customer did not leave a comment.

Lori Kilgo 
Rating:
5.0

The associate that helped me was very very friendly and went above and beyond to help me

jason lang 
Rating:
5.0

Very good service at drop off as well.

Bryan Murray 
Rating:
5.0

Great help I recommend. GREAT GREAT GREAT

paul lancaster 
Rating:
2.0

I reserved a 26' truck a week in advance and on Sunday, the day before my move I received a pohone call telling me I could drive to another city to pick it up, not this location but half an hour away, each way. I was livid. I had people coming to load and this would throw everything off, including the help I had on the other end of the move. Time matters. I ca)ed corporate 3x and was finally allowed to have the truck I wanted, on the day I needed it.

ANN PALMER 
Rating:
5.0

Nothing the custermer service was great I would recommend this location to any one.

DOUGLAS Armstrong 
Rating:
5.0

Customer did not leave a comment.

edward johnson 
Rating:
5.0

Customer did not leave a comment.

STACEY TURPIN 
Rating:
5.0

Customer did not leave a comment.

Nolan Price 
Rating:
5.0

Customer did not leave a comment.

TINA LOWERY 
Rating:
4.0

Customer did not leave a comment.

valerie fowler 
Rating:
4.0

Customer did not leave a comment.

VICKEY SMART 
Rating:
3.0

Customer did not leave a comment.

JIMMY MORRISON 
Rating:
5.0

outstanding facilities

RILEY PHILLIPS 
Rating:
4.0

Customer did not leave a comment.

tina whittmore 
Rating:
3.0

TRUCK NEEDED OIL CHANGE AND HAD PROBLEMS SHIFTING. STAFF WAS SCATTERBRAINED, WAS NOT AT OFFICE AT 9, CALLED SEVERAL TIMES WITH INFO I DIDN'T NEED AND USED MY FIRST NAME (MISPRONOUNCED) RATHER THAN MY LAST NAME.

TONNIE STEELE 
Rating:
3.0

I think there are too many hidden cost, I would rather borrow a truck from a friend next time.. Its worse than buying a car, due to the hidden cost and fine print.

KENNY BIVINGS 
Rating:
5.0

Customer did not leave a comment.

RYAN MCCRACKEN 
Rating:
3.0

The lasy was very polite and helpful.

JAY SEILER 
Rating:
5.0

Need to fix AC

TYANN SNAKE 
Rating:
5.0

Customer did not leave a comment.

JEANNINE ILES 
Rating:
2.0

Customer did not leave a comment.

KRISTIN SMITH 
Rating:
5.0

Customer did not leave a comment.

Kevin Hilburn 
Rating:
3.0

Customer did not leave a comment.

TARA GILL 
Rating:
5.0

Customer did not leave a comment.

LORI WION 
No reviews have been submitted for this location.

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