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gary b
Customer Reviews for American Secure Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
amazing customer service
Maureen DIit would be nice if the deposit I had to make for renting your equipment doesn't take so damn long to show up in my account! I returned your equipment 2 days ago and I still haven't received my deposit.
Bryan HAmazing customer service
eric dGreat experience, the young lady who I dealt with was pleasant and professional
DAN LLauren was helpful and organized and got us out of there quickly!
SHANE BMost helpful, courteous!
Shyna DNothing everything worked like clockwork
thomas wNothing
robert kKen is wonderful and very accommodating.
Margaret WThe store I was supposed to turn the truck into had too much inventory and they sent me to a near by store instead. I didn't have any issues other than driving maybe 10 minutes to the other location. Turn in was just a simple leave the keys and I'm done which was nice.
Tim KAt American Secure Storage they have Excellent customer service and always go out of there way for the customer
DEBORAH HPromised a one day rental if i had the trailer back at the opening of the next morning. Did not happen. Got up early to unload the trailer had the trailer there at 9am thats when this store opened. Did not honor promise. Untrustworthy.
Arthur WVery helpful and friendly
James OWe had to extend our pickup rental four or five times, and this was such a smooth experience and the owners were great to deal with. Would highly recommend this location/owners!
Michelle DWe did the self drop off….
Jeremy BI locked the key in the truck as I have done with other U-Haul dealers. I looked for a key drop and didn't see one . The owner was on the phone and also helping me . I don't remember him telling me about the key . I got a very angry email from him . I told him I assumed they would have a second key . He then sent me another email telling me how ridiculous that was and some more ridiculing . . Then I got my bill 133 .00 for 2 day rental of the pick up truck very little miles and a full tank I also bought insurance I asked him to break it down for me . Another hostel email telling me he charged 30 dollar cleaning fee for the key . I think this is wrong and his attitude was unnecessary. Will never use him again and will tell my friends about this experience . I am a 70 year old woman and did not have a good experience as I have always using U-Haul. I have used them many times over the years.
Lesley BThere were no attendants on Sunday when I dropped the truck off. I wasn’t sure where to park because there were no instructions just a key drop box.
Patricia RHad to wait on dealer to talk to corporate uhaul guy while standing in 100 degree sun for 15 minutes. Corporate dude should've put the customer first.
john aTruck was OK, but a junker.
john aAMAZING rental experience! So clean, great truck, flexible on the timing, and great communication! Been renting from American Secure Storage for probably ten years and highly recommend even more this year than before!
ALLISON MThis uhaul dealer was OUTSTANDING!!! I can't say enough about them. I'm not sure that they can get any better. Thanks to them for an easy and dedicated customer service.
Kelli DThe only problem was going to two seperate locations to pick up truck, then to pick up car dolly but it was understandable..You went above to find us what we needed tho even if alittle inconvenient..we appreciate your VERY friendly people at both locations!!
Dianna LVery happy with my reservation and experience at the highland U-Haul location. The owner was very helpful, very informative, and took the time to address my questions. I would definitely rent from this location again.
Anthony TGreeted with a smile. My reservation was not what i expected, but the man at the front was quick to solve my problem and get me on my way.
KEith NMake sure the location business hours are clear. I requested a 8AM pick-up and the location didn’t open until 9AM.
Victor BEasier to get to
Dawn WDriver handle was very wet and vehicle smelled like cigarettes.
Cynthia OThey were exceptionally helpful and accommodating. Ken was so great. He made a stressful situation easy...I am so thankful! I was actually shocked to find a business owner so helpful...pleasantly shocked!
Barbara RI reserved at 15' truck when I got there I was told they did not have it because it was not returned on time. I asked if she could see if another location had them she called and they told her no and they spent the next twenty minutes talking about the weather and such. After that I was handed the keys and told it was one of the two trucks outside. After taking the entirely too big truck and returning it I see that I was billed extra because it was a bigger truck. I feel they should have honored the rate for the smaller truck being it was not my fault and I assure you I did not want to drive such a big truck
Neyshia HGreat customer service.
dana kThe only thing I was unhappy about was the windshield was slimy and wipers could keep window clean and breaks were not working properly
BRION KUhaul can stop price gouging customers just because they can.....I had a price quote from uhaul for $700 for a small trailer and then 3 days later when I was gonna pick it up they changed the price to $1500 because it was in high demand....I think that's bullshit and I will never use uhaul again.......the way covid is affecting everyone and uhaul just takes advantage of it and abuses it.....fuck uhaul!!
Adam RI swept out the back and made sure the front had no garbage in it and they still charged me $10 for cleaning. That's bullshit. Don't use this location the lady is a ripoff and she's really a not a nice person.
Robert RGreat customer service. Very accommodating and helpful. Thank you American Storage.
Linda GNothing! Them best experience I ever had renting a U-Haul. The gentleman that helped us today was amazing!
BONITA BI would recommend this location highly. They were SO nice and were willing to help whenever possible.
Michael SN/A
RICHARD KEverything went as expected.
David HThe truck steered like crap can’t believe you would send a truck out like that
RANDY BI was rented a 12x6' utility trailer for a 350 mile riund trip. And the trip back aone of the tites shredded diwn to the tim. I waited almost 3 hrs on the side of I-5 with my 12 year old , in a remote location,in a thunderstorm for Uhaul to send someone with another tire. There was no restroom or food or water to be had anywhere near us. Then I found that my battery had gone dead due to having my flashers on on during the wait. I called AAA but they never came due to being unable to pin down my location. A local fellow did stop and gave my battery a jump, and I was lucky he was a good person, but it was already dark and I was 4 hours late leaving that lication and had to let my uploading help know I would not be showing up on time . I didn't get home until 1:30 a.m. and had to unload the trailer the next day by my self The technition told me the tires on that trailer were 11 years old! That is not only shoddy maintenence, it could have resulted in our being injured or killed! I gave request a full refund of my rental fee, but have heard NOTHING from the company. Orofut is no excuse to firego proper maintenance and safety. Playing Rymussian Roulet with the lives of your customers that trust that you are providing well maintained equipnebt as rentals is inexcusable.
Pamela Hgreat staff
Harold SIt saved us!! Kind, and efficient I can't think of anything to improve or experience!! Thank you so much for being there.
MICHAEL BGals were great. Excellent service.
hannah cvery acomadating and nice people too.
TIMOTHY NI was charged $20 for an "after hours" drop off, why does it cost $20 to leave a key in a box? I had to hook up and unhook the trailer by myself. I had an appointment at noon but was called and told I had to be there either BEFORE noon or AFTER 3:30. Why allow me to reserve it at NOON then?
RONALD RVery nice customer service and she's helps me understand what I'm doing. Thank you.
SUE XTo rent a 26' from Redding CA to Casper WY was $6,400....I drove 3-1/2 hrs oneway to Grants Pass OR from Redding CA to pick up a 26' truck for $1,700....what's wrong with problem
RANDY DThe woman at the front office could not have been any less friendly. At pick up or drop off. She seemed irritated with everyone, she was short in her reply’s and when I asked about one thing on the receipt she said she couldn’t read it without her glasses and walked away. At pick up I was 5 min early, for a 9 am pick. It was raining. I had not been here before. So I rang the call box a few times because I couldn’t get in through the gate. She came out and said she had to get set up first, that she didn’t open til 9. The truck floorboards were muddy, which is fine because it rains here but the steering wheel was filthy with grime and the dash was dusty like it hadn’t been wiped down in forever. If uhaul doesn’t allow people in her little office because of covid, then perhaps they could wipe the cab down between rentals because of covid. Also I was charged a $14 safe move fee which I’ll be calling about because I declined all coverage because my insurance covers me.
DONNA M